Find Luxury Hotels in Mahwah - Nanuet, NJ

"We came during Thanksgiving, and the staff were completely overwhelmed. Long waits to talk to anyone, and when you did reach them the staff was understandably tired and surly. The location is ideal, but perhaps try them when it’s not so busy. "

"Staff was very polite"

"Thank you so much Yahaida for your excellent service!!!! Viva Boca Chica, La Caleta por siempre!!!"

"Great location! Historical property - keep that in mind. They were without heat and hot water for over 24 hours. Front desk staff not friendly. "

"The front desk staff was helpful Let us check in early The room smelled of mold and the sink was slow to drain i will not be returning to this hotel "

"Very clean and convenient location to many things! "

"Excellent location !"

"Great location "

"A lovely, iconic property in a great location for restaurants, theater, sightseeing. Hotel was in the process of starting a new reservation system, was seriously unprepared for it, and significantly understaffed causing delays at check in that were incredibly long. It took us 2 visits to the front desk and 90 minutes before getting access to our rooms. Excusing mistakes and software glitches is one thing, but the staff did not deal with it well. They apologized profusely and repeatedly, but no other response. For example, no offer of water or a drink while in line, no offer of a breakfast or a coffee for our trouble; no offer of a drink in the bar, etc. For the price of a room ($800+), one expects a bit more respect and responsiveness. Kudos to Henry (valet/bellman) and Medy (concierge desk) who were most helpful and apologetic. "