View from property

Reviews of Barceló Torre de Madrid

5 out of 5
Barceló Torre de Madrid
Plaza de España, 18, Madrid

Reviews

9.2

Wonderful

Rating 10 - Excellent. 725 out of 1002 reviews" "
Rating 8 - Good. 175 out of 1002 reviews" "
Rating 6 - Okay. 67 out of 1002 reviews" "
Rating 4 - Poor. 20 out of 1002 reviews" "
Rating 2 - Terrible. 15 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Elena

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely lousy hotel.Dark,gloomy,noisy without any charm.The manager Sonia was very nasty,arrogant and acting very unprofessional.Literally threatened to kick me and my son out,because I was complaining about noise,limited breakfast choices and inability to use the swimming pool which was extremely small ,cold and overcrowded.

10/10 Excellent

Gonzalo, Jupiter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in one of the best areas in Center Madrid in walkable distance to the Royal Palace and ancient Madrid. Amazing views from our room. Great staff
Stayed 6 nights in Apr 2024
Response from Equipo de Relaciones Públicas Barceló Torre on 2024/4/30
Dear Gonzalo, Thank you very much for your kind feedback.We are thrilled to hear that our prime location, within walking distance to the Royal Palace and the heart of Madrid, greatly contributed to your experience. It's wonderful to know that the views from your room were a highlight of your stay, offering you a unique perspective of our vibrant city.Our team is heartened by your compliments regarding their service, as they strive to provide our guests with an exceptional stay. We're also pleased that the cleanliness and condition of our hotel, along with the amenities in your room, met your expectations and added to the comfort of your visit. At Barceló Torre De Madrid, we take immense pride in maintaining our standards to ensure every guest has a memorable experience.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo de Relaciones PúblicasBarceló Torre de Madrid

10/10 Excellent

aaron

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The windows are large & overlook Plaza de Espana. About a 4 or 5 block walk onto Gran Via, and with tons of great eating options a block or two off the main road in just about any direction.
Stayed 4 nights in Apr 2024
Response from Equipo de Recepción Barceló Torre de Madrid on 2024/4/30
Dear Aaron, Thank you very much for your kind feedback.It is heartening to know that the large windows and splendid views of Plaza de España contributed positively to your experience. Our proximity to Gran Vía and the variety of dining options in the vicinity are indeed aspects of our location we are very proud of.We're also thrilled to hear that the cleanliness of our rooms, the condition of our hotel, and the quality of service met your expectations. It is our aim to provide well-appointed amenities that ensure our guests' comfort and it seems we have succeeded in your case. Your commendation is a testament to the dedication of our staff, and we can't wait to pass along your kind words.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo de RecepciónBarceló Torre de Madrid

10/10 Excellent

Gabriela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Madrid
Stayed 4 nights in Apr 2024
Response from Equipo de Recepción Barceló Torre de Madrid on 2024/4/30
Dear Gabriela,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Equipo de RecepciónBarceló Torre de Madrid

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Kimberly

Traveled with partner
Disliked: Cleanliness
Average at best, not worth the price. Location good.staff fine.
Stayed 1 night in Apr 2024
Response from Equipo de Recepción Barceló Torre de Madrid on 2024/4/30
Dear Kimberly,We appreciate that you took the time to share your experience with us.We are disheartened to hear that our room cleanliness did not meet the high standards we strive to uphold. Our team is dedicated to ensuring a pristine environment for our guests, and we regret any oversight in this area.We are glad, however, that you found our location to be advantageous for your visit to Madrid. Alongside a team that aims to offer quality service, we are committed to enhancing every aspect of our guests' experience.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo de RecepciónBarceló Torre de Madrid

10/10 Excellent

Thanga

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interior design, room size, very thoughtful facilities, breakfast options and more importantly very welcoming staff
Stayed 2 nights in Apr 2024
Response from Equipo de Relaciones Públicas Barceló Torre de Ma on 2024/4/28
Dear Guest,Thank you for taking the time to review your stay.It fills us with pride to know that our interior design, capacious rooms, and thoughtful facilities met your expectations. Our team strives to provide a welcoming atmosphere, and we are thrilled that you found our service to be exemplary. We are also glad that the variety of breakfast options and the room amenities contributed positively to your stay.Your commendation on the room cleanliness and overall hotel condition truly motivates us to continue delivering exceptional experiences to our guests. Thank you for choosing Barceló Torre De Madrid and for acknowledging the efforts of our dedicated staff.We look forward to welcoming you back on a future occasion.Best wishes,Equipo de Relaciones PúblicasBarceló Torre de Madrid

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazinng everything!!!!
Stayed 4 nights in Apr 2024
Response from Equipo de Relaciones Públicas Barceló Torre de Mad on 2024/4/27
Dear Carolina,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

10/10 Excellent

Kristi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is outstanding, great location, beautiful property. Will stay here next time I’m in Madrid.
Stayed 1 night in Apr 2024
Response from Equipo de Relaciones Públicas Barceló Torre de Ma on 2024/4/24
Dear Kristi,Thank you for your positive feedback.It is truly rewarding to learn that you found our location to be outstanding and the property aesthetically pleasing. Our commitment to service excellence is reflected in your satisfaction with the room cleanliness, condition, and amenities. Rest assured that our dedicated team will continue to uphold the high standards that Barceló Torre De Madrid is known for. We take pride in creating memorable experiences and are thrilled that you would choose to stay with us again on your next trip to Madrid.We look forward to welcoming you back on a future occasion.Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

8/10 Good

Ernesto, Wellington

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location but noisy at night, clean hotel. I was traveling with my baby girl and I needed a room after a long fly. Front desk told me there were no rooms of the category I choose but he gave me an upgrade (paying 30 extra euros per night even when they were supposed to do it for free since they are a VIP access hotel and that’s one of the perks for Platinum). Also, I did not receive any perk, then their VIP Access category is just to catch Expedia’s customers.
Stayed 3 nights in Apr 2024
Response from Equipo de Relaciones Públicas Barceló Torre de Mad on 2024/4/24
Dear Ernesto,Thank you for your review.We regret to hear that your experience with the noise during the night was not reflective of the serene atmosphere we strive to provide. Although our rooms are designed with exceptional soundproofing, we understand that any disturbance can impact the comfort of our guests, and for that, we are sincerely sorry.Additionally, we apologize for any confusion regarding the upgrade policy. While we endeavor to provide the utmost service, it seems that in this instance, we fell short of our commitment. We are sorry that the solutions provided during the stay were not satisfactory.On a brighter note, we are delighted that you found our location to be advantageous and our premises clean and well-maintained. It pleases us to know that the room amenities contributed positively to your stay. We take pride in maintaining a high standard of comfort and style in all of our accommodations. Our team works diligently to ensure a welcoming environment, and your recognition of these elements is greatly appreciated.We hope to welcome you again in the future. Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

10/10 Excellent

HATIM, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located cross from a nice plaza, plaza España, close to everything
Stayed 2 nights in Apr 2024
Response from Barceló Torre de Madrid on 2024/4/23
Dear Hatim,First and foremost we would like to thank you for the praising review you shared following your recent visit to our Torre de Madrid hotel and are delighted to read that we were able to match your expectations.

10/10 Excellent

Felicia J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view. And very clean. Excellent customer service.
Stayed 5 nights in Mar 2024
Response from Barceló Torre de Madrid on 2024/4/23
Dear Mrs. Felicia,Thank you for sharing your feedback on your recent holiday experience among us.Our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.

8/10 Good

Stacie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great customer service, especially when we arrived. Christina was super helpful orienting us to the area. The roomw as quiet - could have used an update for paint and upholtery for chair given the price and 5-stars. Nice amenities.
Stayed 2 nights in Apr 2024
Response from Equipo de Relaciones Públicas Barceló Torre on 2024/4/22
Dear Stacie,We appreciate that you took the time to share your experience with us.We regret to hear that certain aspects of the room did not meet your expectations, especially in terms of the upkeep and appearance. Please rest assured that we continuously strive to provide the highest quality accommodations.It was a delight to learn that our team, particularly Christina, was able to offer you helpful guidance during your visit and that you found our service to be exceptional. We are dedicated to delivering an environment that blends comfort and convenience, supported by attentive service to create memorable stays at Barceló Torre De Madrid.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent and staff was wonderful. Bar service needs to be a little more attentive.
Stayed 2 nights in Apr 2024
Response from Equipo de Relaciones Públicas Barceló Torre on 2024/4/21
Dear Michael,Thank you for your review.We're thrilled to hear that our location and staff met your expectations and contributed to a wonderful stay. However, we regret to hear that our bar service did not reach the same level of satisfaction; rest assured, we are always working to enhance our guest services. Your praises for the room's cleanliness, the overall condition of our hotel, the service, and the room amenities are greatly appreciated. It's our pleasure to offer a comfortable and enjoyable stay at Barceló Torre De Madrid.We hope to welcome you again in the future. Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

10/10 Excellent

Pablo, houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well located. Good breakfast. Good gym. Nice pool. Big rooms. Upgrade bathroom
Stayed 7 nights in Mar 2024
Response from Reception Dpt. - Barceló TDM on 2024/4/20
Dear Pablo,Our staff welcomes each guest with the Barceló spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us.

10/10 Excellent

Mazin

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Thank you for choosing Barcelo Torre de Madrid on 2024/4/20
Dear Mazin, We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile.

10/10 Excellent

Mazin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Apr 2024
Response from Gacias por elegir Barcelo Torre de Madrid on 2024/4/20
Dear Mazin, We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel in a historic building in Madrid. We absolutely loved the location - very walkable, metro right in the plaza, did not feel like it was crazy and loud like it is just a 5 min walk from this hotel. Very large king room with excellent shower/ bathroom space. Staff were absolutely amazing with daily cleanings and turndown service. Nice lobby bar and second floor reception area. One thing we missed at this hotel is an outdoor terrace or an area to enjoy a glass of wine.
Stayed 6 nights in Apr 2024
Response from Reception Dpt. - Barceló TDM on 2024/4/20
Dear Justin,We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile.

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho pero muy caro , mejor buscar otras opciones
Stayed 5 nights in Apr 2024
Response from Dpto. de Recepción - Barceló TDM on 2024/4/17
Muchas gracias por valorar su estancia de manera positiva, Ana.Esperamos volver a disfrutar de su compañía en el futuro y que nuestros precios se ajusten a sus expectativas durante su próxima estancia.Un saludo,

10/10 Excellent

Miriam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property to stay in Madrid. Great location, walking distance to entertainment, shopping, dining. Super attentive staff. Lucia from the Front Desk was great! Delicious breakfast, best in town.
Stayed 1 night in Apr 2024
Response from Equipo de Relaciones Públicas Barceló Torre on 2024/4/16
Dear Miriam,Thank you for your positive feedback.It is with great pleasure that we receive your high praise for our property and its prime location, ideally situated for exploring Madrid's vibrant scene of entertainment, shopping, and dining.We are delighted to learn that our staff, particularly Lucia at the Front Desk, extended the warm and attentive service we strive for every day. Your acknowledgment of the delicious breakfast offering as the 'best in town' fills us with pride, as our team works tirelessly to provide a unique and tasteful gastronomic experience for our valued guests.The meticulous upkeep of our hotel and the cleanliness of our rooms are aspects we hold in high regard, and your satisfaction in these areas is a testament to our dedicated housekeeping staff. Furthermore, we are thrilled that the amenities provided in your room contributed to a wholly comfortable and enjoyable stay.Thank you once again for choosing Barceló Torre De Madrid and for taking the time to share such positive feedback. We are proud to have met your expectations and look forward to welcoming you back in the future.Mood: We look forward to welcoming you back soon.Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

10/10 Excellent

Bowei

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location, room and staff.
Stayed 4 nights in Apr 2024
Response from Equipo de Relaciones Públicas Barceló Torre on 2024/4/16
Dear Guest,Thank you for taking the time to review your stay.It is delightful to know that our strategic location, well-appointed rooms, and the professionalism of our staff met your expectations and contributed to a memorable experience at Barceló Torre De Madrid. Your commendations on the room cleanliness and hotel condition are greatly appreciated, reflecting our commitment to providing exceptional service. We are also glad that the amenities provided in the room enhanced your stay.Thank you once again for your kind words, and we hope to continue being your hotel of choice when visiting the vibrant city of Madrid.We look forward to welcoming you back in the future, best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

10/10 Excellent

Shaden, London

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We really loved our stay! Please heat the pool for next time we return!
Stayed 3 nights in Apr 2024
Response from Reception Dptm. - Barceló TDM on 2024/4/14
Thank you very much for sharing this great review of your recent stay at Barceló Torre de Madrid. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

10/10 Excellent

Llaima

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, everything was clean, staff service was great, great location. The only thing not that great was that the room was not ready at 2 pm as expected. We ended up getting it around 3 pm. Not very convenient after a long trip when the only thing that you are looking foward is to taking a shower and taking some rest.
Stayed 3 nights in Apr 2024
Response from Reception Dptm. - Barceló TDM on 2024/4/14
Thank you very much for sharing this great review of your recent stay at Barceló Torre de Madrid. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.We will make sure that on your next visit you will not have to wait for your room so you can fully enjoy your stay and rest after a long trip.

10/10 Excellent

Ottomar, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena experiencia en este Hotel , habitación confortable, limpia , espaciosa , bonita , staff atento , muy buen servicio, gracias Barceló , gracias Madrid , volveré .
Stayed 8 nights in Apr 2024
Response from Dpto. de Recepción - Barceló TDM on 2024/4/14
Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir su opinión y esperamos volver a disfrutar de su compañía pronto.

10/10 Excellent

amro

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 6 nights in Apr 2024
Response from Reception Dptm. - Barceló TDM on 2024/4/13
Thank you very much for sharing this great review of your recent stay at Barceló Torre de Madrid. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

8/10 Good

Nerido

Traveled with partner
Liked: Staff & service, amenities
Great customer service and facility cleanliness However my last breakfast I had an issue with some long human hairs in the fruits
Stayed 6 nights in Apr 2024
Response from Reception Dptm. - Barceló TDM on 2024/4/13
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.We have written down your issue with the breakfast and we will make sure that next time you will get the 5* experience that you deserve.

8/10 Good

Andres

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location with a subway station just outside the street and a lot of interesting spots nearby.
Stayed 6 nights in Mar 2024
Response from Equipo de Relaciones Públicas Barceló Torre de Ma on 2024/4/8
Dear Andres, Thank you very much for your kind feedback.We are delighted to hear that you appreciated our convenient location, the cleanliness of our rooms, and the attentive service provided by our team. It's also wonderful to learn that our room amenities met your expectations, ensuring a comfortable and enjoyable experience.We are sorry to hear, however, that some aspects of the hotel did not fully meet your standards. We take pride in maintaining our facilities to the highest level and regret any perception of shortfall. Rest assured, we continuously strive to enhance our guest experience and appreciate your observations.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo de Relaciones PúblicasBarceló Torre de Madrid

8/10 Good

Eugene, Woodside

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facilities. I was charged 3 euros for a bottle of water that I was told was free of charge (once per night). Thankfully, this was rectified when checking out.
Stayed 3 nights in Apr 2024
Response from Equipo de Relaciones Públicas Barceló Torre de Ma on 2024/4/6
Dear Eugene,Thank you for your review.We are sorry that the solutions provided during the stay were not satisfactory regarding the confusion about the water charge. It pleases us to learn that the issue was rectified upon your departure and we appreciate your understanding.We are delighted to hear that you found our location and facilities to your satisfaction, and that the room cleanliness and hotel condition met your expectations. Our dedicated staff strives to maintain the highest standards of service and amenities for our esteemed guests.We hope to welcome you again in the future. Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

6/10 Okay

Rogelio, Whittier

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The breakfast buffet was good! The hotel looks very outdated from the inside.
Stayed 6 nights in Mar 2024
Response from Equipo de Relaciones Públicas Barceló Torre de Ma on 2024/4/5
Dear Rogelio,Thank you for your review.We are sorry if aspects of our décor were not to your personal taste and that the current state of our facilities did not meet your expectations. Although this is not a newly-built hotel, we work hard to keep it in good condition so our guests feel comfortable. We will forward your comment to the management team; customer feedback helps us to improve, and we will keep it in mind for future improvements.We hope to welcome you again in the future. Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention to detqil of the staff and how welcoming they were upon our arrival was superb!
Stayed 1 night in Mar 2024
Response from Equipo de Relaciones Públicas Barceló Torre de Ma on 2024/4/4
Dear Brian, Thank you very much for your kind feedback.We are delighted to hear that the attention to detail by our staff made a significant impact on your stay, and that you felt warmly welcomed upon arrival. It's also gratifying to know that you found the room cleanliness and overall hotel condition to meet your expectations. Our team strives to ensure every guest receives the highest level of service, and it seems we succeeded during your visit. We're equally pleased that the amenities of your room contributed positively to your comfort and satisfaction.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo de Relaciones PúblicasBarceló Torre de Madrid

10/10 Excellent

Leticia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time at this beautiful hotel! The staff were absolutely excellent and so was the food and stay!
Stayed 4 nights in Mar 2024
Response from Equipo de Relaciones Públicas Barceló Torre de Ma on 2024/4/4
Dear Leticia,Thank you for your positive feedback.We are thrilled to hear that our dedicated staff made a lasting impression and contributed to an amazing time during your visit. It is delightful to know that the food and overall stay met your expectations and that you appreciated the impeccable cleanliness of your room, the condition of our facilities, as well as the quality of service and room amenities provided.Your kind words serve as a fantastic endorsement for future guests seeking the comfort and style that Barceló Torre De Madrid is known for.We look forward to welcoming you back on a future occasion.Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

10/10 Excellent

Arvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it because it’s close to everything.
Stayed 2 nights in Mar 2024
Response from Equipo de Relaciones Públicas Barceló Torre de Ma on 2024/4/4
Dear Guest, Thank you very much for your kind feedback.We are delighted to hear that our central location provided the perfect base for your explorations around Madrid. Your commendation on room cleanliness is greatly appreciated and reflects our commitment to impeccable standards. We are glad that you found the hotel's condition to meet your expectations and that our service enhanced your stay. It's also pleasing to note your satisfaction with the amenities provided in your room, designed for comfort and convenience.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo de Relaciones PúblicasBarceló Torre de Madrid

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! Super clean and all the staff was very friendly and helpful! Great location and it’s very easy to walk to all the places you want to see.
Stayed 2 nights in Apr 2024
Response from Equipo de Relaciones Públicas Barceló Torre de Ma on 2024/4/4
Dear Maria,Thank you for your positive feedback.It is truly rewarding to hear that our property met your expectations and that you found the level of cleanliness to be impeccable. Our team takes great pride in offering friendly and helpful service, so your compliments are greatly appreciated. We are also delighted that our prime location contributed positively to your stay, making it convenient for you to explore the vibrant city of Madrid.We strive to create a welcoming atmosphere for all our guests and it's encouraging to know that our efforts have resonated with you.We look forward to welcoming you back on a future occasion.Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

8/10 Good

ADNAN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from Equipo de Relaciones Públicas Barceló Torre de Ma on 2024/4/4
Dear Guest, Thank you very much for your kind feedback.We are, nevertheless, pleased that you had an enjoyable stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo de Relaciones PúblicasBarceló Torre de Madrid

10/10 Excellent

Liliana

Stayed 4 nights in Mar 2024
Response from Barceló Torre de Madrid on 2024/4/23
Dear Liliana,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.

10/10 Excellent

Krikor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property safe environment and high quality service
Stayed 7 nights in Mar 2024
Response from Equipo de Relaciones Públicas Barceló Torre de Ma on 2024/4/3
Dear Krikor, Thank you very much for your kind feedback.We are thrilled to know that our commitment to safety and high-quality service met your expectations. It's rewarding to hear that you appreciated the impeccable cleanliness of our rooms and the condition of our hotel. We take great pride in our unique room amenities and are glad that they contributed to your comfort during your stay.Your kind recognition of our property and the environment we strive to maintain is greatly appreciated. Our team is dedicated to providing an outstanding experience and we're delighted to have achieved this for you.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo de Relaciones PúblicasBarceló Torre de Madrid

8/10 Good

Helene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location safe neighborhood
Stayed 7 nights in Mar 2024
Response from Equipo de Relaciones Públicas Barceló Torre on 2024/4/1
Dear Helene,Thank you for your positive feedback.We are delighted to hear that you found our location advantageous and felt secure in the surrounding neighborhood. It is heartening to know that the cleanliness of our rooms and the condition of our hotel met your expectations, and that you were satisfied with the service provided by our team. We take pride in our room amenities designed to cater to the needs of our esteemed guests like yourself.We continuously strive to serve our guests better and your feedback is integral to our commitment to improvement.We look forward to welcoming you back on a future occasion.Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

10/10 Excellent

Miguel

Stayed 2 nights in Mar 2024
Response from Reception Dpt. - Barceló TDM on 2024/4/20
Dear Miguel,We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile.

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service.
Stayed 6 nights in Mar 2024
Response from Equipo de Relaciones Públicas Barceló Torre de Ma on 2024/3/30
Dear George, Thank you very much for your kind feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo de Relaciones PúblicasBarceló Torre de Madrid

10/10 Excellent

William

Traveled with partner
Had an amazing experience! Benji and Christina made our stay extra special.
Stayed 3 nights in Mar 2024
Response from Equipo de Relaciones Públicas Barceló Torre de Ma on 2024/3/30
Dear William, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.Thank you for your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo de Relaciones PúblicasBarceló Torre de Madrid

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property great staff and super good customer service
Stayed 3 nights in Mar 2024
Response from Equipo de Relaciones Públicas Barceló Torre de Ma on 2024/3/28
Dear Guest, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo de Relaciones PúblicasBarceló Torre de Madrid

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and service! Gorgeous view; clean, comfortable room.
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/3/25
Firstly, we would like to thank you for the very positive comments you have shared regarding your recent visit to our Barceló Torre de Madrid hotel, we are delighted to know that we were able to meet your expectations.Thank you for pointing out the beauty and comfort of our recently refurbished rooms, designed for our guests to enjoy the most comfortable stay possible with designer furniture and the most advanced technology, being fully aware that quality accommodation plays a key role in providing our guests with a great holiday experience. Therefore, we are very happy to read that you were satisfied with yours.Once again we thank you for this wonderful feedback, it was a pleasure for us to read it and we hope to serve you again soon.

8/10 Good

Susan

Stayed 1 night in Mar 2024
Response from Reception Dptm. - Barceló TDM on 2024/4/13
First and foremost we would like to thank you for the praising review you shared following your recent visit to our Torre de Madrid hotel and are delighted to read that we were able to match your expectations.

10/10 Excellent

GIOVANNA

Stayed 2 nights in Mar 2024
Response from Dpto. de Recepción - Barceló TDM on 2024/4/13
En primer lugar, nos gustaría agradecerle su comentario elogiando su reciente visita a nuestro hotel Torre de Madrid y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.

10/10 Excellent

Ki Vera Luna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like wverything about the property. It is very clean and have a very nice amenities. Breakfast buffet is also great. Would definitely book again once I revisit spain.
Stayed 2 nights in Mar 2024
Response from Equipo de Relaciones Públicas Barceló Torre on 2024/3/22
Dear Vera,Thank you for your positive feedback.We are thrilled to hear that you appreciated the cleanliness of our hotel and enjoyed the amenities provided. It's wonderful to know that our breakfast buffet was a highlight of your stay, and we're proud that it contributed to your overall positive experience.We look forward to the opportunity to welcome you back on your next visit to Spain.We look forward to welcoming you back on a future occasion.Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

10/10 Excellent

melinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property close to the metro. would definitely recommend staying here if you are in Madrid!
Stayed 2 nights in Mar 2024
Response from Equipo de Relaciones Públicas Barceló Torre on 2024/3/22
Dear Melinda,Thank you for your positive feedback.It's fantastic to hear that our proximity to the metro added convenience to your stay in Madrid. We're thrilled that you would recommend our hotel and appreciate your high ratings on room cleanliness, hotel condition, service, and room amenities.We look forward to welcoming you back on a future occasion.Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

10/10 Excellent

Erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was friendly and the environment of the hotel felt luxurious
Stayed 4 nights in Mar 2024
Response from Equipo de Relaciones Públicas Barceló Torre de Ma on 2024/3/19
Dear Erika,Thank you for your positive feedback.We are thrilled to hear that you found the hotel environment luxurious and our staff friendly. Your kind words regarding the cleanliness of our rooms, the condition of the hotel, the service provided, and the amenities offered are greatly appreciated. It is rewarding for our team to know that their efforts to ensure the best possible experience for our guests are recognized.We look forward to welcoming you back on a future occasion.Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

8/10 Good

Paul

Stayed 1 night in Mar 2024
Response from Reception Dpt. - Barceló TDM on 2024/4/6
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

10/10 Excellent

N. Beckett, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, reasonable prices. Very good cocktails. Breakfast was also good.
Stayed 3 nights in Mar 2024
Response from Equipo de Relaciones Públicas Barceló Torre on 2024/3/13
Dear Guest,Thank you for taking the time to review your stay.We're delighted to hear that our staff made a great impression and that you enjoyed our selection of cocktails and breakfast offerings.Your compliments on the room cleanliness, hotel condition, service, and room amenities are truly appreciated and reinforce our commitment to providing exceptional experiences.We look forward to welcoming you back on a future occasion.Best wishes,Equipo de Relaciones PúblicasBarceló Torre de Madrid

10/10 Excellent

ALEJANDRO, Fort Lauderdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, that was the difference.
Stayed 3 nights in Mar 2024
Response from Equipo de Relaciones Públicas Barceló Torre de Ma on 2024/3/14
Dear Alejandro, Thank you very much for your kind feedback.We are thrilled to hear that our hotel ranks among the best you have stayed at in the past 7 years. Our dedicated team, especially the housekeeping team, truly appreciates your kind words and recognition of their 5-star job. It is great to know that you found your room, room 315, to be impeccably clean and well-appointed with amenities, and that our overall service and hotel condition exceeded your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo de Relaciones PúblicasBarceló Torre de Madrid