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Reviews of Baymont Inn & Suites by Wyndham Madison

2.5 out of 5
Baymont Inn & Suites by Wyndham Madison
2810 Coho Street, Madison, WI

Reviews

7.8

Good

Rating 10 - Excellent. 653 out of 1559 reviews" "
Rating 8 - Good. 427 out of 1559 reviews" "
Rating 6 - Okay. 232 out of 1559 reviews" "
Rating 4 - Poor. 124 out of 1559 reviews" "
Rating 2 - Terrible. 123 out of 1559 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

SCOTT

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was excellent and our stay would normally have gotten high ratings. HOWEVER, the pool was closed for maintenance and it's because of the pool that we chose to stay at the hotel. My wife and daughter were very disappointed by that.
Stayed 1 night in May 2024
Response from Manager on 2024/5/21
Hello SCOTT,We appreciate your kind words about our staff and apologize for any inconvenience caused by the pool closure. Please know that we strive to provide a variety of amenities for our guests to enjoy during their stay. We recommend contacting our management team directly to address any further concerns and feedback you may have.

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid place to stay. Staff tried to help when things they couldn't help with happened.
Stayed 2 nights in Feb 2024
Response from Manager on 2024/5/20
Hello Joshua,Thank you for sharing your experience with us. Our team always aims to provide assistance whenever possible. We appreciate your feedback and look forward to welcoming you back in the future.

2/10 Terrible

Amy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom sink didn't work. Horrible pillows and only 2 on bed, and when requested more they had none. 2 bathroom towels for 4 people for 2 nights.
Stayed 2 nights in May 2024
Response from Manager on 2024/5/14
Hello Amy, Thank you for sharing your feedback with us. We appreciate you bringing these matters to our attention so we can address them accordingly and ensure a more comfortable stay for our future guests. If you have any further concerns, please feel free to reach out to our management team directly.

6/10 Okay

Donald

Liked: Cleanliness, staff & service
This was a very odd room. It seemed that whoever designed this hotel had not stayed in one. There is no closet and the space for hanging clothes is about 24 inches wide with a safe underneath so no long clothes can be hung. There were three hangers. There was only one chair in the room and only one table lamp on one side of the bed. One small soap shared between the sink and shower area. And lastly, only French vanilla coffee creamer. It was like this place wasn't ready.
Stayed 7 nights in Apr 2024
Response from Manager on 2024/5/13
Hello Donald,Thank you for sharing your feedback with us. We appreciate you highlighting areas for improvement, and we will use your input to enhance our guests' experience. Your comments will be forwarded to the relevant departments for further review. We hope you were still able to enjoy your stay with us.

10/10 Excellent

Donterrius

Liked: Cleanliness, staff & service, property conditions & facilities
Its good good
Stayed 1 night in May 2024
Response from Manager on 2024/5/14
Hello Donterrius,We're pleased to hear that you found your stay enjoyable. If you have any further feedback to share, please don't hesitate to get in touch with our management team. Your input is invaluable to us as we strive to provide the best possible experience for all our guests.

6/10 Okay

Bobbie

Stayed 1 night in May 2024
Response from Manager on 2024/5/13
Hello Bobbie, We appreciate you choosing to stay with us. Should you have any feedback to share from your recent visit, please reach out to us. We value your input and strive to improve.

10/10 Excellent

Florence

Traveled with family and small children, Business traveler
Good customer service
Stayed 1 night in May 2024
Response from Manager on 2024/5/11
Hello Florence,We are pleased to hear that you appreciated our customer service during your stay. We strive to provide top-notch service to all our guests. Your feedback is valuable to us, and we hope to welcome you back in the future.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, about 13 minute drive to downtown and UW-Madison.
Stayed 1 night in May 2024
Response from Manager on 2024/5/13
Hello Steven,We're delighted to hear you enjoyed your stay and found our location convenient for exploring Madison. Your feedback is valuable to us. Thank you for choosing our hotel for your trip.

8/10 Good

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 2024/5/8
Hello Frederic, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Good

debra

The shower needs some new caulking along the bottom.
Stayed 4 nights in Apr 2024
Response from Manager on 2024/5/7
Hello debra, Thank you for bringing this to our attention. We appreciate your feedback and will share it with our maintenance team to address accordingly. Your insights help us improve our services for future guests.

6/10 Okay

David

Liked: Cleanliness
Curtains would not close completely and left an eight inch gap. Had to get additional coat hangers with clothespins from staff to fasten the curtains together. The room only had one hanger with clothes pins. The place was clean but everything from the room to breakfast was basic. The bed was comfortable fortunately I brought my own pillow. I thought the guy sleeping on the couch in the lobby with a pillow and blanket was a little strange. As soon as you get off the elevator, there he was.
Stayed 1 night in May 2024
Response from Manager on 2024/5/7
Hello David, We appreciate your feedback and apologize for any inconvenience you experienced. We will address the curtain issue with our maintenance team for improvement. Thank you for acknowledging the cleanliness of our hotel. We strive to provide a comfortable stay for all guests. Rest assured, your comments will be shared with the relevant departments for further review.

10/10 Excellent

Jose, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hot tub!
Stayed 1 night in Mar 2024
Response from Manager on 2024/5/4
Hello Jose,We're delighted to hear you enjoyed our hot tub! Your feedback is appreciated and we hope you had a wonderful stay. Thank you for sharing your experience with us.

4/10 Poor

Derrick

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Stained sheets. Old, moldy food stuck in carpet. New looking exterior that doesn’t match the old, Motel 6 feeling inside. For the price, find another hotel that actually takes time to clean their rooms, and one that actually cares about guests staying in their hotel.
Stayed 3 nights in Apr 2024
Response from Manager on 2024/5/4
Hello Derrick, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team strives to maintain high cleanliness standards and we regret to hear that we fell short of your expectations. We value all guest comments and will address this internally for improvement. We hope you will consider giving us another opportunity in the future.

10/10 Excellent

Gaylon

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for a great price.
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/30
Hello Gaylon,We are thrilled to hear that you enjoyed our convenient location at a good value. Your satisfaction is our top priority, and we appreciate your positive feedback. If you have any further comments or suggestions, please feel free to reach out to our management team.

8/10 Good

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was so so. Not bad for free but expected a bit better
Stayed 3 nights in Apr 2024
Response from Manager on 2024/4/28
Hello Douglas,We appreciate your feedback on our complimentary breakfast offerings and will share this with the team for future improvements. Guest satisfaction is our priority, and we aim to provide a positive experience for all visitors. Thank you for staying with us.

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 2024/4/26
Hello Cristian,We are delighted to hear that you had a wonderful stay at our hotel. We hope to welcome you back again soon for another exceptional experience!

8/10 Good

Nathan

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
No
Stayed 8 nights in Apr 2024
Response from Manager on 2024/4/25
Hello Nathan, We appreciate you taking the time to share your feedback with us. Guest satisfaction is important, and we will use your comments to improve our services for future visitors. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean stay. Great breakfast. Nice showers. Beautiful view of Madison from room.
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/23
Hello Cheryl,We are delighted to hear that you enjoyed our clean rooms, great breakfast, and beautiful view of Madison. It's fantastic to know that the showers met your expectations as well. We appreciate your positive feedback and hope to welcome you back soon for another enjoyable stay.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Brett on 2024/4/22
Thank you for the positive review!

10/10 Excellent

robert

Stayed 1 night in Mar 2024
Response from Manager on 2024/5/10
Hello robert,We are delighted to hear that you had a wonderful experience during your stay with us. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back soon!

10/10 Excellent

Jose

Stayed 1 night in Apr 2024
Response from Manager on 2024/5/8
Hello Jose,We are amped to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another exceptional stay.

8/10 Good

Tregg

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beds being king size.
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/18
Hello Tregg, We appreciate your feedback regarding the bed size and will pass it along to our team for future improvements. Your comfort is important to us, and we hope you enjoyed your stay overall.

8/10 Good

Jorge

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Wow
Stayed 2 nights in Apr 2024
Response from Manager on 2024/4/17
Hello Jorge,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay had a wow factor! We hope to have the pleasure of hosting you again soon.

2/10 Terrible

Monica, Gays Mills

Stayed 3 nights in Apr 2024
Response from Manager on 2024/5/4
Hello Monica,We're sorry to hear you didn't fully enjoy your stay. Please don't hesitate to reach out to share more details about your experience with us. We value your feedback and are here to address any concerns you may have.

6/10 Okay

James

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/15
Hello James, We appreciate you choosing our hotel for your stay. Should you have any feedback to share about your experience, please don't hesitate to contact us directly. We hope to welcome you back in the future for an even better stay.

2/10 Terrible

Kirk

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/15
Hello Kirk, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any details about your stay so we can address your concerns promptly. We value your input and hope to welcome you back in the future for an improved experience.

2/10 Terrible

Clara, Gays Mills

Stayed 3 nights in Apr 2024
Response from Manager on 2024/5/4
Hello Clara,We're sorry to hear that your stay did not meet your expectations. Please feel free to reach out to us directly with any feedback you may have so we can address any issues you experienced. We value your input and strive to provide a better experience for all our guests.

8/10 Good

Christian, Eden Prairie

Liked: Staff & service, amenities, property conditions & facilities
The neighboring guests were loud and had company coming in and out until 4am each night. Although great compliments to housekeeping. They did a fantastic job!
Stayed 3 nights in Apr 2024
Response from Manager on 2024/4/10
Hello Christian, We appreciate your kind words about our housekeeping team's hard work. Guest experiences can vary, and we regret to hear about the noise issue you encountered. We value your feedback as it helps us improve our services for all guests in the future.

2/10 Terrible

Israel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/10
Hello Israel,We are sorry to hear that your experience did not meet your expectations. Please reach out to us directly so we can address any concerns you may have.

10/10 Excellent

Aldara

Stayed 1 night in Mar 2024
Response from Manager on 2024/4/28
Hello Aldara,We are thrilled to hear that you enjoyed your stay with us! Please do not hesitate to reach out to us directly if you have any further comments or suggestions. We hope to welcome you back again soon!

8/10 Good

Janna

Traveled with partner
I reserved a room with a king bed and paid ahead of it. We were got there they gave us a room with two queen beds instead. It was late and didn’t want to deal with it so we stayed with the queen but next time I want what I reserved
Stayed 3 nights in Apr 2024
Response from Manager on 2024/4/9
Hello Janna,We apologize for the inconvenience you experienced during your recent stay with us. We recommend reaching out to our management team directly to ensure your room preferences are met for your next visit. Your feedback is valuable and will help us improve our service for all future guests.

10/10 Excellent

Madison

Great experience. Very nice bathroom.
Stayed 1 night in Apr 2024
Response from David on 2024/4/4
Madison,Thanks for the feed back. We appreciate you taking the time. Hope to see you again when you are in the area.

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got a room for a night at the Baymont Inn & Suites by Wyndham Madison on Coho St. last week for my mother and I. Parking was close to the entrance and a cart was available so we could easily get all our bags to the room. When we got in, the room was clean. Had nice big TV, clean shower, refrigerator and microwave. Went to the pool area and spent some time in the hot tub and pool. Small pool, but both the pool and hot tub were clean and safely accessible. Free breakfast was excellent. Next time I need a place to stay in Madison, this will be my first choice.
Stayed 1 night in Mar 2024
Response from Manager on 2024/4/7
Hello Jon,We are delighted to hear that you and your mother enjoyed your recent stay at Baymont Inn & Suites by Wyndham Madison on Coho St. It is wonderful to know that you found our parking convenient, room amenities satisfactory, and were able to relax in the pool area. Our team strives to provide a clean and comfortable environment for all our guests. We look forward to welcoming you back as your top choice in Madison for future stays.

8/10 Good

Sandy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Mar 2024
Response from Manager on 2024/4/5
Hello Sandy,We are delighted to hear that you found value in your stay with us. Your satisfaction is our top priority, and we appreciate your feedback. We hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Aldara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Mar 2024
Response from Manager on 2024/4/5
Hello Aldara,We appreciate your feedback on the comfort of your stay. Our team works hard to provide a relaxing environment for all guests. Should you have any further comments or suggestions, feel free to reach out to our management team directly. Your input is valuable to us.

10/10 Excellent

Nick, Madison

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and very quite
Stayed 1 night in Mar 2024
Response from Manager on 2024/4/2
Hello Nick,We appreciate you highlighting the cleanliness and quietness of our hotel. Your feedback is valuable in helping us provide a pleasant experience for all guests. If you have any further comments or concerns, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us.

10/10 Excellent

Ronald, Sault Ste. Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was so amazing she made us feel welcomed.Very pleasant.
Stayed 1 night in Mar 2024
Response from Manager on 2024/4/2
Hello Ronald,We are thrilled to hear that our receptionist provided you with excellent service during your stay. Our team strives to make all guests feel welcome and valued. Thank you for sharing your positive experience with us.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, nice area near food options.
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/29
Hello Jason,We are glad to hear that you found our hotel room clean and enjoyed the convenient location near dining choices. Should you have any future concerns, please do not hesitate to reach out to our management team directly.

4/10 Poor

Michael

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/27
Hello Michael, We're sorry to hear you didn't fully enjoy your stay. Please contact us directly so we can address any concerns you may have. We value your feedback and aim to make every guest experience exceptional.

10/10 Excellent

Brittany

Stayed 1 night in Mar 2024
Response from Manager on 2024/4/13
Hello Brittany,Thank you for choosing to stay with us! We are thrilled to hear you had an excellent experience at our hotel. Our team looks forward to welcoming you back in the future for another outstanding stay.

10/10 Excellent

Ivory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great! Room was big and spacious for my family. Only thing I didn’t like was that they didn’t empty our trash each night. Other than that. It was awesome!
Stayed 2 nights in Mar 2024
Response from Manager on 2024/3/22
Hello Ivory,We are pleased to hear that you enjoyed your stay and found our rooms spacious. We appreciate your feedback regarding the trash removal and will share it with our team for review and improvement. Thank you for choosing our hotel and we hope to welcome you back in the future!

8/10 Good

Mathew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wife and I stayed one night while in town. Had a king size room and it was very nice and roomy. Loved the walk in shower. Bed was nice and comfy, only complaint I would have was it only two smaller pillows. Usually king rooms have four pillows so you can crop them up and watch tv. Continental breakfast was decent. Price for our room was very good compared to other hotels in the area. If we are back down in the area will definitely stay here again.
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/19
Thank you for your positive review. We hope you come back and see us again.

8/10 Good

Edman

Stayed 1 night in Mar 2024
Response from Manager on 2024/4/9
Hello Edman, We appreciate you choosing to stay with us at our hotel. If you have any further comments or suggestions, please do not hesitate to contact us directly. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Talina

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/16
Hello Talina,We are thrilled to hear that you had such a wonderful experience at our hotel! Our team strives to provide top-notch service to all our guests. If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

myrtha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/16
Hello myrtha,We are delighted to hear that you found our staff to be friendly during your stay. Our team takes pride in providing exceptional service to all our guests. Your kind words will be passed along to them for their hard work. Thank you for sharing your experience with us.

10/10 Excellent

julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable nights sleep
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/12
Hello julie,We are pleased to hear that you found your nights with us comfortable. Your satisfaction is our top priority, and we strive to provide a relaxing experience for all our guests. Should you choose to stay with us again, we look forward to exceeding your expectations.

6/10 Okay

Lucas

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel was not the best or the worst place we’ve stayed. The staff was welcoming and helpful but the room and hotel decor was a bit off. The rooms were spacious but the lighting was terrible and it was rather dark in the room. Our phone was also broken so we had to go to the front desk when we needed anything. We wouldn’t recommend this place to friends.
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/9
Hello Lucas,We appreciate your feedback regarding your recent stay with us. Our team aims to provide a welcoming environment for all our guests. We regret if the room decor and lighting did not meet your expectations. We encourage guests to reach out to our front desk for immediate assistance. Thank you for sharing your experience, and we hope to welcome you back in the future.

6/10 Okay

Mitch

Traveled with partner
Liked: Cleanliness
Room was very nice, however facilities felt pretty dirty.
Stayed 2 nights in Feb 2024
Response from Manager on 2024/3/6
Hello Mitch, We appreciate your feedback regarding the cleanliness of our facilities and will address this with our team for improvement. Thank you for choosing to stay with us and we hope to welcome you back in the future.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Trisha was extremely helpful with the check-in process and the custodial staff was also very helpful! Beautiful hotel. Pool is small, but hot tub was great!
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/6
Hello Natalie,We appreciate your kind words regarding our staff and facilities. It's wonderful to hear that you enjoyed your stay and found our hotel beautiful. We're glad you had a great time at the hot tub and hope you were able to relax and unwind during your visit.

4/10 Poor

Gina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Found a dirty spoon in pull out couch. No bedding for pull out, not enough towels, no desk chair, missing a bed side lamp. Room dark. Had to use my phone flashlight to read.
Stayed 2 nights in Mar 2024
Response from Manager on 2024/3/6
Hello Gina, We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Your comments will be shared with the team for review. Should you have any further concerns, please do not hesitate to reach out to our management team for assistance.