Reception

Reviews of AmericInn by Wyndham Madison SD

2.5 out of 5
AmericInn by Wyndham Madison SD
504 SE 10th St, Madison, SD

Reviews

8.4

Very Good

Rating 10 - Excellent. 103 out of 235 reviews" "
Rating 8 - Good. 86 out of 235 reviews" "
Rating 6 - Okay. 28 out of 235 reviews" "
Rating 4 - Poor. 12 out of 235 reviews" "
Rating 2 - Terrible. 6 out of 235 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Ryan

Liked: Staff & service
Disliked: Property conditions & facilities
TV Quality was poor. Bed was good.
Stayed 1 night in May 2024
Response from Zinia Salam on 2024/5/23
Dear Ryan,Thank you for your feedback and for rating your stay 3/5. We're glad to hear that you found the bed comfortable. We apologize for the poor TV quality and will address this issue promptly. We appreciate your comments and hope to have the opportunity to provide a better experience during your next visit.Warm regards,

10/10 Excellent

Heidi, Whitewater

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super accommodating about early check in after driving all night!
Stayed 1 night in May 2024
Response from Zinia Salam on 2024/5/23
Dear Heidi,Thank you for your perfect 5/5 rating! We're thrilled to hear that our staff was able to accommodate your early check-in after a long drive. Your comfort is our priority, and we're glad we could help make your stay more pleasant. We look forward to welcoming you back in the future.Warm regards,

6/10 Okay

Marc, Omaha

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Zinia Salam on 2024/5/1
Dear Marc,Thank you for sharing your feedback with us and for rating your recent stay 3/5. We value your input and would love to learn more about your experience to see how we can improve. Please feel free to reach out to us with any specific comments or suggestions you may have.Warm regards,

8/10 Good

Betty

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Zinia Salam on 2024/4/25
Dear Betty,Thank you for taking the time to share your feedback with us and for rating your recent stay 4/5. We appreciate your honest review.We're glad to hear that you had a positive experience overall, and we're committed to making every guest's stay as enjoyable as possible. If there are any areas where you feel we can improve and earn that extra star for your next visit, please don't hesitate to let us know. Your feedback helps us to continually enhance our services and facilities.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,

6/10 Okay

Cari

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Zinia Salam on 2024/4/9
Dear Cari,Thank you for your feedback and for taking the time to rate your recent stay with us. We appreciate your honesty and value your input as we continually strive to improve our services. If there are any specific areas where we can enhance your experience, please feel free to share your suggestions with us. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Warm regards,

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 1 night in Mar 2024
Response from Zinia Salam on 2024/3/23
Hello Paula,Thank you for your 5/5 rating! We're thrilled to hear that you found our place nice. It's our goal to provide a pleasant and enjoyable experience for all our guests, and we're delighted that we achieved this during your stay. We appreciate your feedback and hope to welcome you back again soon for another wonderful experience.Best regards,

4/10 Poor

Christine

Disliked: Amenities, property conditions & facilities
This hotel is not worth the $175/night I ended up paying. Arrive at 8 pm. Room I'm in smelled like mold. I'm tired it's late so I wrongly ignored that warning sign. Looking at the shower walls you can see water stains and peeling wall paper. At about 10:30 pm as I am just getting in to bed, hear the shower in room above, shortly after I hear water dripping into my bathtub, get up to look at what all the noise and step onto wet carpet, in bathroom I see water coming through ceiling and down the walls and dripping into the tub. Walk out of bathroom onto squishy, wet carpet, it's all over outside the bathroom and the entrance hallway. Call front desk, no answer. Call again. No answer. Water is continuing to flow into the bathroom. Throw on coat over pajamas walk to front desk. No one there. Use phone at front desk. Finally answer, clerk comes to front desk. Indicates he will move me. Asked me to come out to desk when ready to move. Gather all my things and wait at desk. I sure believe I deserve a refund.
Stayed 1 night in Mar 2024
Response from Zinia Salam on 2024/4/5
Hello Christine,We are deeply sorry for the unsatisfactory experience you had during your recent stay with us. Your feedback is truly concerning, and we apologize for the inconvenience and discomfort you encountered.It's disheartening to hear about the issues you faced with the room conditions, including the mold smell, water stains, and peeling wallpaper. We understand how distressing it must have been to discover water leaking into your room, causing damage to the carpet and ceiling. This falls far below the standards we strive to maintain for our guests, and we sincerely apologize for failing to provide you with a comfortable and pleasant stay.We regret any difficulty you experienced in reaching our front desk staff and for the delay in addressing your concerns. Rest assured, we have taken immediate action to address the maintenance issues in the room and have reinforced our procedures to ensure prompt response to guest calls and requests.Please know that we take your feedback seriously, and we will be reviewing our processes to prevent similar incidents from occurring in the future.In regards to your request for a refund, we completely understand your disappointment and will be reaching out to you directly to discuss this matter further.Once again, we apologize for the inconvenience caused and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Warm regards,

10/10 Excellent

Danille

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was tidy, staff was absolutely wonderful
Stayed 1 night in Mar 2024
Response from Zinia Salam on 2024/3/11
Hello Danille,We're thrilled to receive your 5/5 rating and kind words! Knowing that you found your room tidy and our staff absolutely wonderful truly warms our hearts. Our team strives to provide the best service and a welcoming atmosphere, so it's fantastic to hear we hit the mark for you. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful experience.Best wishes,

8/10 Good

Shelly

Business traveler, Traveled with partner
My husband loved the breakfast!! They were very nice at the desk, Just need to fix a few glitches, like the outside door needs a good hard pull to open. Also wish there was more movie options. Outside of that, it was a clean, quiet place to stay! Thanks!
Stayed 2 nights in Mar 2024
Response from Zinia Salam on 2024/3/9
Hello Shelly,Thank you for your generous 4/5 rating and for taking the time to share your experience with us. We're delighted to hear that your husband thoroughly enjoyed our breakfast offerings and that our desk staff's friendliness added a positive note to your stay.Your feedback regarding the outside door and the desire for more movie options is invaluable to us. We aim to provide a seamless and comfortable experience for all our guests, and we will certainly look into these areas for improvement. Ensuring our facilities are in top condition and catering to our guests' entertainment needs are priorities for us.We're glad to know that you found our hotel to be a clean and quiet place to stay. It's our pleasure to have provided you with a pleasant stay, and we're grateful for your acknowledgment.Thank you once again for choosing us, and we look forward to the opportunity to welcome you back, ensuring an even more enjoyable and glitch-free experience.

8/10 Good

Anita

Traveled with partner
Loved the spacious room.
Stayed 1 night in Feb 2024
Response from Zinia Salam on 2024/2/25
Hello Anita,Thank you for your feedback and for giving us a 4/5 rating! We're thrilled to hear that you loved the spacious room during your stay. Providing comfortable and ample accommodations for our guests is one of our top priorities, and we're delighted that we were able to meet your expectations in this regard.If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back in the future.Warm regards,

10/10 Excellent

James, Rapid City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Zinia Salam on 2024/2/23
Hello James,Thank you for the perfect 5/5 rating! We appreciate your feedback and are thrilled to know that you had a great experience with us. Your satisfaction is our utmost priority, and we're delighted that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future. Warm regards,

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy at the front desk was so nice and helpful, his name was Jeremy, I think. He was super helpful to my sister during her stay as well.
Stayed 1 night in Feb 2024
Response from Zinia Salam on 2024/2/9
Dear Jessica,Thank you so much for taking the time to share your wonderful feedback and for giving us a perfect 5 out of 5 rating! We are thrilled to hear about your positive experience with Jeremy at the front desk.Jeremy is truly an asset to our team, and we're delighted that he made such a positive impression on both you and your sister. Providing exceptional service and ensuring our guests feel welcomed and well taken care of is always our top priority, and it's fantastic to hear that Jeremy exceeded your expectations.We will be sure to pass along your kind words to Jeremy and the rest of our team. Your feedback is greatly appreciated and serves as motivation for us to continue delivering excellent service to all our guests.Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another fantastic experience in the future!Warm regards,

4/10 Poor

Becky

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Zinia Salam on 2024/2/7
Dear Becky,Thank you for choosing to stay with us recently. We noticed you rated your experience a 4 out of 10. We're sorry to see that your stay did not meet your expectations.If there's anything specific that you found unsatisfactory during your time with us, we would greatly appreciate your feedback. Understanding the areas where we fell short helps us to improve and provide a better experience for our guests in the future.Please feel free to reach out to us directly with any concerns or suggestions you may have. We value your input and hope to have the opportunity to make it right in any way we can.Thank you for staying with us, and we hope to have the chance to welcome you back for a more enjoyable stay.Warm regards,

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Zinia Salam on 2024/1/27
Dear Amy,Thank you for choosing our hotel for your recent stay, and for taking the time to provide us with a stellar 5-star rating! We are thrilled to hear that you had a positive experience during your time with us.Your satisfaction is our top priority, and we appreciate your acknowledgment of our efforts. If there is anything specific you loved about your stay or if you have any suggestions for improvement, feel free to share your thoughts with us.We look forward to the pleasure of welcoming you back for another exceptional experience in the future.Best regards,

10/10 Excellent

ernest, St. Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Zinia Salam on 2024/1/24
Dear Ernest,Thank you for choosing to stay with us and for giving us a perfect 5/5 rating! We truly appreciate your positive feedback. We are delighted to hear that you enjoyed your stay, and we hope to welcome you back soon for another wonderful experience. If you have any specific feedback or suggestions for improvement, please feel free to share. Your satisfaction is our top priority.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Zinia Salam on 2024/1/3
Hello,Thank you for sharing your positive feedback and giving us an 8 out of 10! We're delighted to know you had a great experience. Your satisfaction is our priority, and we look forward to providing you with an even better stay next time. We appreciate your loyalty and can't wait to welcome you back.

2/10 Terrible

Daren

Stayed 1 night in Dec 2023
Response from Zinia Salam on 2024/1/3
Hello Daren,Thank you for taking the time to share your feedback. We're sorry to hear that your experience fell short of expectations. We would appreciate the opportunity to learn more about your concerns and improve. Could you please reach out to us directly, so we can discuss your experience in more detail?We value your input and hope to have the chance to make it right.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not great
Another guest with barking dogs and nothing done about it after complaints. Beds are hard. Pool was closed which upset other guests because they had grandchildren who were expecting to swim. Breakfast food wasn’t very hot. Overall the hotel was very clean and staff were very kind.
Stayed 2 nights in Dec 2023
Response from Tisha Salam on 2023/12/12
Hello,I apologize on behalf of everyone at AmericInn by Wyndham, Madison SD. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have our commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

8/10 Good

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tisha Salam on 2023/12/5
Hello Austin,We're delighted that you enjoyed your recent stay with us, as reflected in your 8/10 rating. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. We look forward to having the opportunity to welcome you back in the future.

6/10 Okay

Jason

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on 2023/11/13
Dear Jason,We appreciate your choice to stay with us and for sharing your thoughts through a 6/10 rating. Your feedback is very important to us to upgrade our service.We are sorry that your experience at AmericInn by Wyndham, Madison, SD didn’t quite match your expectations. We would love to know why so that we can deliver a better experience next time. You may reach us anytime through our email or by phone. Again, thank you for your feedback!Regards,General Manager

8/10 Good

Doug

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Wasn’t bad, but could’ve been very good.
From the beginning: check in was no problem and property has a very nice entrance/business center. Pool out of order. From other commenters, at least 2 months, that seems unacceptable or for that long give people some notice. King suite room. Good size and well soundproofed. Was not bothered by any outside noise and easy to sleep. Room was not cleaned great. Furniture was dirty and previous guests hair-tie still on bathroom floor. No ice bucket in room. Staff was helpful when we asked for 2 more pillows. Breakfast was ok at best both days. Could have been good if someone was watching it. First day, no waffle batter, milk was gone, no regular bagels. Second day, no forks, and no muffins or bakery goods. Would go 6.5/10 with -1.5 for lack of pool facilities, -1 for the room not being fully cleaned and -1 for the lack of breakfast items.
Stayed 2 nights in Nov 2023
Response from General Manager on 2023/11/6
Dear Doug, Thank you for taking the time to share your experience regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for partially failing to exceed your expectations. Your satisfaction is very important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on 2023/11/2
HelloThank you so much for choosing to stay with us. We apologize for any issues you might have encountered during your stay. Your feedback is invaluable, and we're committed to making necessary improvements. Please reach out to us for a more pleasant visit next time.

8/10 Good

Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot. Close to the University!
Stayed 4 nights in Oct 2023
Response from General Manager on 2023/11/2
Hello SydneyWe're delighted to have you as our guest. Your satisfaction is our top priority. We look forward to hosting you again soon.

2/10 Terrible

Carl

Stayed 1 night in Oct 2023
Response from General Manager on 2023/11/2
Hello CarlWe regret that we fell short of your expectations during your stay. Please accept our apologies. We are actively working to enhance our services, and we'd love the opportunity to make it up to you on your next visit.

6/10 Okay

tony

Stayed 1 night in Oct 2023
Response from General Manager on 2023/11/18
Hello Tony,Thank you for your recent stay and for rating us at 3/5.Your experience matters, and we're pleased that you found time to share your ratings with us. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. We are looking forward to serving you even better next time.Sincerely,General Manager

4/10 Poor

Richard

Stayed 1 night in Oct 2023
Response from Shama on 2023/10/25
We appreciate your feedback and apologize for the inconveniences. We're working on improvements and hope to welcome you back for a better experience.

8/10 Good

Merideth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The public areas were nicely set up and clean. The pool was closed marked out of order. We stayed 2 nights and house keeping did not refresh towels. Other than that, the room was comfortable. Easy check in and out. Convenient location. Definitely worth the price.
Stayed 2 nights in Oct 2023
Response from Shama on 2023/10/17
Dear [Guest's Name],Thank you for your feedback. We're glad you found our public areas clean and enjoyed the comfort of your room. We apologize for the pool closure and the housekeeping oversight. Your comments help us improve, and we hope to welcome you back soon.

4/10 Poor

Shelley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Shama on 2023/10/17
We appreciate your feedback and apologize for the inconveniences. We're working on improvements and hope to welcome you back for a better experience.

8/10 Good

Marilyn

Traveled with family
Liked: Cleanliness, staff & service
The outside of the property was neat and attractive
Stayed 3 nights in Oct 2023
Response from Shama on 2023/10/17
We're delighted to hear you found the outside of our property neat and attractive. Your positive feedback is greatly appreciated, and we look forward to hosting you again in the future.

6/10 Okay

Onita

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Had wanted to use the pool. It was closed. In room - no towels or washclothes. No instant coffee or coffee cups. Continental Breakfast - very limited, out of many items. We've seen better.
Stayed 3 nights in Sep 2023
Response from Shama on 2023/10/25
We appreciate your feedback and apologize for the inconveniences. We're working on improvements and hope to welcome you back for a better experience.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on 2023/11/2
Hello SusanThank you for choosing to stay with us. We're thrilled you had a wonderful time at our hotel. We can't wait to welcome you back!

6/10 Okay

Jason

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023
Response from General Manager on 2023/11/2
Hello JasonWe apologize for any issues you encountered during your stay. Your feedback is invaluable, and we're committed to making necessary improvements. Please reach out to us for a more pleasant visit next time.

6/10 Okay

robert

Stayed 2 nights in Sep 2023
Response from General Manager on 2023/11/2
Hello RobertWe apologize for any issues you encountered during your stay. Your feedback is invaluable, and we're committed to making necessary improvements. Please reach out to us for a more pleasant visit next time.

10/10 Excellent

Kris

Stayed 3 nights in Sep 2023
Response from General Manager on 2023/11/2
Hello KrisYour positive feedback brightened our day! We're delighted you had a great experience at our Hotel. Please visit us again in the future.

2/10 Terrible

Marcia

Traveled with family
Disliked: Property conditions & facilities
Tv was on in room on arrival, no remote, desk clerk resolved situation with different tv and remote. Had an issue with toilet in the morning and asked for a plunger, was refused. Room flooded and they didn’t have another room. We didnt stay second night.
Stayed 2 nights in Sep 2023
Response from General Manager on 2023/11/2
Hello MarciaThank you for sharing your feedback. We're truly sorry to hear about your experience. We take your concerns seriously and will work to make improvements. We hope you'll give us another chance to exceed your expectations.

6/10 Okay

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Swimming not working
Stayed 1 night in Sep 2023
Response from General Manager on 2023/11/2
Hello RolandoWe're sorry to hear about your less-than-perfect stay. Your comments are important to us, and we will address the issues you mentioned. We hope to welcome you back and provide a better experience.

4/10 Poor

Dean

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Pretty sad. The pool was closed on one of the hottest weekends. No pool on a 3 day holiday Labor Day. Pretty sad
Stayed 1 night in Sep 2023
Response from Tisha Salam on 2023/12/5
Hello Dean,I’m so sorry for your previous experience with us. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Hopefully, we'll make a positive impression next time, if we get a chance to welcome you again.

8/10 Good

TODD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room good temperature
Stayed 1 night in Aug 2023
Response from Tisha Salam on 2023/12/5
Dear Todd,We are incredibly grateful that you took the time out of your busy schedule to rate us 4/5. We hope to have you back with us soon!

8/10 Good

Jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I would have given it a overall of 5 stars ( I gave 4 stars) but the air conditioner did not work that great and it was a little warm in the room to sleep. I mentioned it to the staff hopefully they get it fixed for the next person.
Stayed 2 nights in Jul 2023
Response from Tisha Salam on 2023/12/5
Hello Jon,Thank you so much for the fabulous rating. We appreciate your stay and sharing the word about us. I also would like to thank you for your suggestions to improve our service through further maintenance. We will do our best to provide better service next time. We look forward to hosting you soon!

8/10 Good

Marilyn

Traveled with family
Liked: Amenities
A good place for a quick stay. Breakfast is good too. Back door was duct tapped so the lock wouldn’t engage though.
Stayed 1 night in Jul 2023

6/10 Okay

Patricia

Stayed 2 nights in Jul 2023

8/10 Good

Barbara

Liked: Staff & service, property conditions & facilities, room comfort
Good value
Good location and value. Basic comfort and amenities.
Stayed 2 nights in Jul 2023

4/10 Poor

Megan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

steve

Normal hotel
Stayed 4 nights in Jul 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Brian

Stayed 1 night in Jul 2023

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Jun 2023

10/10 Excellent

Allan P

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good!
Stayed 4 nights in Jun 2023

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and rooms were decent. No complaints. Offered what we needed for the weekend.
Stayed 2 nights in Jun 2023