All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Nice property with gated parking. The thing I felt uncomfortable with, was check in. There was no one there and i had to give out my visa number over a speaker and hope nobody else was listening.
Robert
Stayed 2 nights in Mar 2024
Response from The Riviera Team on 2024/3/19
Hi Robert, We had sent several messages to the phone provided as we tried to arrange payment & bond prior to the arrival time. We would have then been able to send you the late arrival instructions. We hope you enjoyed your weekend in Mackay.
10/10 Excellent
Daniel
2024/2/11
Daniel
Stayed 3 nights in Feb 2024
Response from The Riviera Team on 2024/3/27
Thank you Daniel we're glad you enjoyed your stay with us & hope you return soon.
Clean and modern. Very comfortable stay. View of the river from the balcony was phenomenal
Anand
Stayed 2 nights in Jan 2024
Response from Nicky & The Riviera Team on 2024/1/18
Thank you Anand, we are glad you enjoyed your stay with us and our deepest sympathy with your loss.
10/10 Excellent
Danny
2024/1/15
Danny
Stayed 3 nights in Jan 2024
Response from Nicky & The Riviera Team on 2024/1/17
Hi Danny, Thank you for staying with us last week we're glad you enjoyed your stay.
10/10 Excellent
Robert
2024/1/6
Robert
Stayed 7 nights in Dec 2023
Response from Nicky & The Riviera Team on 2024/1/17
Hi Robert, it was great having you stay with us through New Years 2024. We hope to see you again soon.
6/10 Okay
Verified traveler
2023/12/4
Liked: Cleanliness, room comfort
Comfort at a price - since we last stayed, they have implemented a car parking charge probably to pay for the cost of the new door locks that the receptionist took pains to tell us had been out in recently,
We were even told that although the tea and coffee were complimentary, we would t be able to get any more !
Should have been wonderful quality for that but only mediocre.
Good standard of cleanliness except for the rusty very very small pedal bins to service the room - they obviously only have us enough teabags so that we didn’t overflow the bins!!
Verified traveler
Stayed 1 night in Nov 2023
Response from Nicky & The Team at Riviera Mackay on 2023/12/6
Hello Anonymous, We advise guests of the upgrade to door locks & access panels as they are different from previous hardware. Additional amenities & services can be purchased from Reception during staffed hours. We are in progress of changing over the pedal bins to larger bins in the kitchens. Thank you for your patrionage.
Nikki was very generous sorting out possibilities for our stay for mums birthday . We were very comfortable on the higher floors in 2 bedrooms and 2 bathrooms. Thank you - see you again.
Alistair
Stayed 4 nights in Nov 2023
Response from Nicky & The Riviera Team on 2023/11/30
It is always a pleasure to have you stay with us Alistair & Debra.
Lovely apartment, the service, cleanliness and convenience is the best we have experienced in over 20yrs of visiting Mackay.
I definitely recommend this hotel.
Pauline
Stayed 5 nights in Nov 2023
Response from Nicky & The Riviera Team on 2023/11/29
Thank you Pauline it was great having you stay with us & we hope to see you back again.
6/10 Okay
MARK
Traveled with family
2023/11/13
Close to Blue Lagoon Waterpark and Canelands.
Apartments have some age and quite worn through heavy rental traffic.
MARK
Stayed 2 nights in Nov 2023
Response from Nicky & The Team at Riviera Mackay on 2023/11/27
Response from Nicky & The Riviera Team on 2023/9/5
Thank you Peter for your review. Please come again soon.
8/10 Good
Neil
2023/8/17
Liked: Cleanliness, room comfort
Office is only open limited hours which is inconvenient with early checkout. Sunday office closes at 4pm.
Neil
Stayed 2 nights in Aug 2023
Response from Nicky on 2023/8/19
Thanks for your review Neil. While our reception office is open from 9am to 5.30pm Monday to Saturday, Sunday is from 10am to 4pm. We also have an after hours phone answering service guests can call if requiring assistance.
A modern property but the apartment was unclean, particularly the carpets and bathrooms.
Helen
Stayed 1 night in Jul 2023
Response from Nicky & The Team at Riviera Mackay on 2023/8/2
Hello Helen, I'm sorry to hear you did not enjoy your stay. We have engaged a local carpet cleaning company to refresh our rooms and sincerely hope to come again.
Great central location, close to shops, dining, public transport.
Great rooftop deck area!
Samantha
Stayed 2 nights in Jul 2023
Response from Nicky & The Team at Riviera Mackay on 2023/8/1
Thanks Samantha for your review. We're glad you enjoyed your special weekend.
6/10 Okay
LaNiece
2023/7/19
Disliked: Cleanliness, amenities
LaNiece
Stayed 9 nights in Jul 2023
Response from Nicky & The Team at Riviera Mackay on 2023/7/20
Thank you LaNiece for staying with us & your review. We hope to see you back again soon.
10/10 Excellent
Ann, Blenheim
2023/6/7
Ann
Stayed 5 nights in May 2023
Response from Nicky & The Riviera Team on 2023/6/27
Thank you Ann. We're glad you enjoyed your stay with us & we hope you return soon.
4/10 Poor
Scott
Business traveler
2023/6/1
Disliked: Cleanliness, amenities
Dirty bathroom
Scott
Stayed 1 night in May 2023
Response from Nicky & The Team at Riviera Mackay on 2023/6/2
We understand small issues like this can put a damper on your holiday. I apologise for any inconvenience this caused upon arrival, however upon departure our housekeepers had to spend far more time than usual to clean this apartment.
Riviera Mackay was perfect for my 4 night stay while competing in the Queensland Masters Swimming. Quiet and very close to the large shopping area. The apartment was spacious and comfortable.
Suzanne
Stayed 4 nights in Mar 2023
Response from Nicky on 2023/4/4
Hi Suzanne, Thank you for staying with us & we hope to see you back again soon.
Response from Nicky & The Team at Riviera Mackay on 2023/4/29
Thank you Alexander, were glad you enjoyed your stay & hope to see you again soon.
10/10 Excellent
Caroline
2023/3/23
Caroline
Stayed 2 nights in Feb 2023
Response from Nicky & The Team at Riviera Mackay on 2023/4/13
Thank you Caroline we're glad you enjoyed your stay & hope to see you again soon.
10/10 Excellent
Mia Miao Ping
2023/3/19
Mia Miao Ping
Stayed 2 nights in Mar 2023
Response from Nicky & The Team at Riviera Mackay on 2023/4/10
Hi Mia Miao Ping, Thank you for staying with us. We're happy you enjoyed your stay.
10/10 Excellent
james
Business traveler
2023/3/18
Liked: Cleanliness, room comfort
Enjoyable accomodation
Close to shops & restaurants, with easy parking and laundry in the unit for easy washing if you're on a long stay.
james
Stayed 4 nights in Mar 2023
Response from Nicky on 2023/4/4
Thank you James, we are glad you enjoyed your stay.
6/10 Okay
vincen
2023/1/23
Liked: Property conditions & facilities
poor mannerism
vincen
Stayed 3 nights in Jan 2023
Response from Nicky on 2023/1/23
Hello Vincent, I'm sorry you felt that way. We do call guests in advance to confirm arrival time and to best prepare for their stay. I hope your daughter enjoyed her visit to Mackay. The Team at Riviera Mackay
Great position.
Close to major shopping centre and the water play area/lagoon.
Staff are lovely and communicate well prior and during the stay.
Property is nice and clean. Great parking.
We were happy with our 1 bedroom unit.
Karina
Stayed 2 nights in Nov 2022
Response from Nicky & the Team on 2022/11/28
Hi Karina, Thanks for your lovely review, it was a pleasure having you stay with us in your riverview apartment.
Beautiful rooms with everything you need for a great stay. Lovely views and outside top area is spectacular. Staff friendly and close to Main Street area and shopping centre and the water park? Highly recommend.
David
Stayed 2 nights in Sep 2022
Response from Nicky & the Team on 2022/10/5
Thank you David for your review. I have passed this on to all our staff. We look forward to seeing you again in the future.
Apartment was lovely but unfortunately the shower in the main bedroom had a leak and water on bathroom floor was an issue for us.
Jasmin
Stayed 5 nights in Dec 2021
10/10 Excellent
Jason
Traveled with family
2021/12/8
Liked: Cleanliness, room comfort
Jason
Stayed 2 nights in Dec 2021
Response from Reception on 2021/12/15
Thank you Jason for your review, We looked forward to welcoming you back in 2022.
10/10 Excellent
Ross
2021/11/5
Ross
Stayed 2 nights in Nov 2021
10/10 Excellent
Neil
2021/11/4
Liked: Cleanliness, room comfort
Convenient Location
Convenient river front location close to good quality restaurants and major shopping centre. A little noisy during the day but quiet at night. Unit was spacious and clean.
Neil
Stayed 3 nights in Oct 2021
Response from Reception on 2021/12/15
Thank you Neil for your review. Were glad you enjoyed your stay & look forward to welcoming you back in the future.