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Oaks Mackay Carlyle Suites

4.0 star property
Hotel in Mackay with an outdoor pool

Choose dates to view prices

Photo gallery for Oaks Mackay Carlyle Suites

Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi
Outdoor pool
Exterior
Located in the heart of the business district, Oaks Mackay Carlyle Suites offers a tranquil retreat. Unwind by the outdoor pool or take advantage of dry cleaning/laundry services and luggage storage for a seamless stay. Previous guests have praised this hotel’s convenient location.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Laundry
  • Air conditioning
  • Free WiFi
The current price is NT$4,271
NT$4,698 total
includes taxes & fees
Sep 1 - Sep 2

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Hotel Room

Desk, laptop workspace, iron/ironing board, free WiFi

Hotel Room

Highlights

Balcony
Air conditioning
Heating
Refrigerator
LED TV
Clothes dryer
Hair dryer
Private bathroom
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Fridge, microwave, electric kettle

Apartment, 2 Bedrooms

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Refrigerator
Dishwasher
  • 753 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Twin Beds

View all photos for Apartment, 1 Bedroom

Desk, laptop workspace, iron/ironing board, free WiFi

Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Refrigerator
Dishwasher
  • 657 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Hotel Room (No Housekeeping)

Desk, laptop workspace, iron/ironing board, free WiFi

Hotel Room (No Housekeeping)

Highlights

Balcony
Air conditioning
Heating
Refrigerator
LED TV
Clothes dryer
Hair dryer
Private bathroom
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Bedroom Apartment (No Housekeeping)

Desk, laptop workspace, iron/ironing board, free WiFi

1 Bedroom Apartment (No Housekeeping)

8.0 out of 10
Very good
(4 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Refrigerator
Dishwasher
  • 657 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

2 Bedroom Dual Key Apartment (No Housekeeping)

Highlights

Balcony
Air conditioning
Heating
Kitchen
Refrigerator
Dishwasher
LED TV
Clothes dryer
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds OR 1 Queen Bed and 1 King Bed

View all photos for Apartment, 2 Bedrooms (No Housekeeping Service)

Fridge, microwave, electric kettle

Apartment, 2 Bedrooms (No Housekeeping Service)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Refrigerator
Dishwasher
  • 753 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Twin Beds

View all photos for 3 Bedroom Dual Key Apartment (No Housekeeping)

Fridge, microwave, electric kettle

3 Bedroom Dual Key Apartment (No Housekeeping)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Refrigerator
Dishwasher
  • 1109 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed OR 1 Queen Bed, 1 King Bed and 2 Twin Beds

View all photos for 3 Bedroom Dual Key Apartment

Fridge, microwave, electric kettle

3 Bedroom Dual Key Apartment

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Refrigerator
Dishwasher
  • 1109 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed OR 1 Queen Bed, 1 King Bed and 2 Twin Beds

View all photos for 2 Bedroom Dual Key Apartment

Desk, laptop workspace, iron/ironing board, free WiFi

2 Bedroom Dual Key Apartment

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Refrigerator
Dishwasher
  • 1001 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Three Bedroom Dual Key Apartment

Desk, laptop workspace, iron/ironing board, free WiFi

Three Bedroom Dual Key Apartment

  • Sleeps 6

View all photos for Two Bedroom Apartment

Desk, laptop workspace, iron/ironing board, free WiFi

Two Bedroom Apartment

  • Sleeps 4

View all photos for Two Bedroom Dual Key Apartment

Desk, laptop workspace, iron/ironing board, free WiFi

Two Bedroom Dual Key Apartment

  • Sleeps 4

View all photos for One Bedroom Apartment

Desk, laptop workspace, iron/ironing board, free WiFi

One Bedroom Apartment

  • Sleeps 2

View all photos for Hotel Room

Desk, laptop workspace, iron/ironing board, free WiFi

Hotel Room

  • Sleeps 2

Two-Bedroom Apartment-No Housekeeping

  • Sleeps 4

Hotel Room-No Housekeeping

  • Sleeps 2

Two-Bedroom Dual Key Apartment-No Housekeeping

  • Sleeps 4

One-Bedroom Apartment-No Housekeeping

  • Sleeps 2
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About the neighborhood

Map
23 Alfred Street, Mackay, QLD, 4740

What's nearby

  • Mackay Enertainment and Convention Centre - 17 min walk - 1.4 km
  • Caneland Central - 2 min drive - 1.5 km
  • Harrup Park - 2 min drive - 1.9 km
  • Mackay Base Hospital - 5 min drive - 4.1 km
  • Mackay Marina Village & Shipyard - 9 min drive - 7.4 km

Getting around

  • Mackay Station - 7 min drive
  • Mackay, QLD (MKY) - 8 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Primal - ‬10 min walk
  • ‪Subway - ‬13 min walk
  • ‪Burger Urge - ‬4 min walk
  • ‪Hog's Breath Café - ‬10 min walk

About this property

Oaks Mackay Carlyle Suites

Upscale hotel located in City Centre
Oaks Mackay Carlyle Suites provides dry cleaning/laundry services and more. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool
  • A front-desk safe, an elevator, and tour/ticket assistance
  • Luggage storage and smoke-free premises
Room features
All guestrooms at Oaks Mackay Carlyle Suites boast thoughtful touches such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi.
Other amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Showers, hair dryers, and shampoo
  • LED TVs with cable channels and DVD players
  • Wardrobes/closets, balconies, and refrigerators

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Things to do

  • Outdoor pool

Family friendly

  • DVD player
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 1 building
  • 6 floors
  • Built in 2015
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • LED TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Microwave
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Dryer
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open Monday - Friday (9:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 6:00 PM)
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for AUD 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 1 per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Oaks Carlyle Aparthotel Mackay
Oaks Carlyle Aparthotel
Oaks Carlyle Mackay
Oaks Carlyle
Oaks Carlyle
Oaks Carlyle Mackay
Oaks Mackay Carlyle Suites Hotel

Frequently asked questions

Does Oaks Mackay Carlyle Suites have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Oaks Mackay Carlyle Suites?

As of 2025/8/31, prices found for a 1-night stay for 2 adults at Oaks Mackay Carlyle Suites on 2025/9/1 start from NT$4,271, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Oaks Mackay Carlyle Suites pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Oaks Mackay Carlyle Suites?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Oaks Mackay Carlyle Suites?

Check-out is at 10 AM.

Where is Oaks Mackay Carlyle Suites located?

Located in City Centre, this hotel is within a 15-minute walk of Ken Burgess Orchid House, Mackay Enertainment and Convention Centre, and Jubilee Park. Artspace Mackay and Bluewater Lagoon are also within 1 mi (2 km).

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Oaks Mackay Carlyle Suites Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 142 out of 353 reviews
Rating 8 - Good. 141 out of 353 reviews
Rating 6 - Okay. 39 out of 353 reviews
Rating 4 - Poor. 18 out of 353 reviews
Rating 2 - Terrible. 13 out of 353 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mercy

Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated, very clean apartments, very friendly and helpful staff. We will definitely stay here again.
Stayed 1 night in Mar 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
Really friendly reception, made process quick and easy
Stayed 1 night in Feb 2025

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with the family. Unit was spacious. Kitchen could do with a few more cooking utensils.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helpful friendly reception staff

Receptionist Sandra was extra helpful.
Stayed 1 night in Dec 2024

8/10 Good

Kathy

Liked: Cleanliness, property conditions & facilities
It suited our stay
Stayed 1 night in Sep 2023

2/10 Terrible

Kerri

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We stayed in a 2 bedroom apartment. The main bedroom had 2 windows. One big set with an extensive amount of bird poo on the outside- it was disgusting. The other window had no curtains or blind on it and let the outside lights in all night, and the sun at 5am, and it rattled in the wind. The other bedroom had a bed that was uneven. I will be asking Expedia for a partial refund as we could not use the 2nd bedroom which I paid good money for.
Stayed 2 nights in Aug 2025

8/10 Good

MARK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2024

10/10 Excellent

Tim

Liked: Amenities
Friendly helpful staff at reception who went above and beyond to cater for my needs
Stayed 2 nights in Aug 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unit had everything we needed for our stay
Stayed 2 nights in Nov 2023

8/10 Good

Wendy

Liked: Cleanliness, staff & service
Good clean accommodation. Noisy Isolated
Stayed 2 nights in Jul 2023

8/10 Good

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helped me with an early check in
Stayed 1 night in Jul 2024

8/10 Good

Shannon

Liked: Staff & service, room comfort

Great place to stay for Rumble Skate event

Great Place to stay, awesome pool and comfortable rooms and off street parking. Close to coles and other food options. A short drive to Mackay skatepark, shopping centre and lagoon. We will be back!
Stayed 5 nights in Sep 2022

8/10 Good

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and clean rooms. The pub across was road had bands playing on the Friday and Saturday night, until 11pm or so and could be heard quite loud in our room which was at the front of the front of the property.
Stayed 2 nights in Jul 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stopover in Mackay. Self contained unit. Close to all ammenities.
Stayed 5 nights in Sep 2022

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place, good value for money.

Overall good value for money, convenient location. Had a small issue with the TV not working, but no big deal as it was a late night stay anyway so I didn't bother contacting anyone about it. Would stay here again for the convenience on my next visit.
Stayed 1 night in Jul 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked online & came to the property to find they had no rooms & weren’t sure how the booking went through but were able to work it out & give me a beautiful 2 bedroom unit it was huge & beautiful!!
Stayed 1 night in May 2024

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has everything you need for a short or extended stay! Its modern and up to date! Beds confortable! We did have issues with wifi and rooms not quite soundproof (apologies to the floor we were on my son was exceptionally loud and obnoxious. ) loved sitting on the balcony and watching the bats
Stayed 2 nights in Jan 2024

4/10 Poor

Amy

Disliked: Cleanliness, amenities, property conditions & facilities
Over priced, dirty and outdated. The property felt more like a jail then a hotel. The room smelt and the aircon wasnt working, making for a really uncomfortable stay. The pool also isnt available, this again was falsely advertised online. The hand towels in our bathroom were stained and everything just felt dirty. Highly recommend booking elsewhere. Not an enjoyable experience.
Stayed 2 nights in Mar 2025

10/10 Excellent

Tim

Liked: Amenities
This was actually an extension to an original booking which I didn’t end up using. The reception staff were amazing with how they helped me at this time
Stayed 2 nights in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the interior and design of the 1 bedroom apartment we stayed in. My wife and I were pleasantly surprised that the apartment absolutely corresponded to the photographs presented on the hotel website. (It often happens that everything looks beautiful in the photo, but not in reality). All furniture is in excellent condition, clean, cozy, comfortable. Another nice addition is that the hotel is located near the Queen's Park, that is convenient for morning walks or exercise.
Stayed 1 night in Feb 2024

6/10 Okay

Dodie

The overall interior was very unwelcoming - dark and dingey.
Stayed 1 night in Sep 2024

8/10 Good

Garry

Liked: Staff & service, amenities
The apartment was fine it was clean and had everything we needed. The only downside was the screen door to the balcony wouldn’t open properly, the tiles on the balcony floor were all lifting up and could be a trip hazard. The balcony also needed a good pressure clean.
Stayed 3 nights in Feb 2024

6/10 Okay

Daniel

Noisy at night due to being near pub . Apartment only had 1 bathroom for 2 rooms

2/10 Terrible

Mark

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Place was not clean. In need of a maintenance man many things broken. Whole place needs a renovation.
Stayed 3 nights in Oct 2022

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

The apartment was clean and generality comfortable with a well equipped kitchen, except a coffee plunger would have been desirable. However, the mattress was hard and uncomfortable. It needed a soft top. We were disappointed to see that there was no provision for re-cycling. Everything went to landfill! Not good enough!!
Stayed 3 nights in Jul 2022