I have never had such an awful experience at a hotel in my life. The Peaks of Otter Hotel was completely unacceptable. Our room was infested with bed bugs AND fleas – an absolute health hazard. We woke up with multiple bites, and upon closer inspection, we saw the bugs crawling on the mattress and headboard. It was beyond disgusting.
When we reported the issue, the response from staff was shockingly inadequate. There was no urgency, no real apology, and no offer to compensate us for the horrible situation. To make matters worse, the staff was rude and awful to us when we asked about a refund, which is completely unacceptable given the circumstances. This level of negligence is inexcusable, especially for a property that charges these rates and claims to provide a quality experience.
For your own health and safety, avoid this hotel at all costs. I will be contacting the local health department to file a formal complaint because this is a serious sanitation problem. Do not risk bringing bed bugs or fleas home from this place.