Shangri-La Hotels and Resorts Luzon hotels

"Good stay"

"Very efficient checking in and out. Breakfast was above average. "

"Staff are very helpful and courteous. Hotel is nearby upscale shopping mall with fantastic restaurants options. The front desk staff were very helpful accommodating special requests and went beyond to help me. The lobby staff were very kind to letting me know when my transportation arrived avoiding me to wait outside of the hotel for the arrival of the ride share pickup. Awesome staff all around. Mr Darius particularly was an outstanding service representative that really went above and beyond."

"Excellent location and service is top notch. Would stay again on next trip to Makati."

"Very friendly and helpful staff, the place is clean and amenities are in excellent condition. I would recommended this place to friends and family. "

"Great location, service!"

"This has become my new number one as far as five star hotels in manilla. Amazing customer service! Everyone in the hotel from the bell hop to the elevator attendant. Hospitality to a whole new level! The location is ideal as well, SM mall located 1 minute walk from the entrance which connects with several other malls attached to that. The smell in the hotel is incredible, no matter what floor or where your at the overwhelmingly pleasent smell is there. The food at the location was astounding. The pantry had an amazing breakfast spread as well, a fine selection of asian dishes. Overall i can't find anything negative to say. Incredible place, would highly recommend. Will absolutely stay again!"

"Everything about this hotel is great – the staff, the building, the quality and cleanliness of the room,! My only problem was, I never got my room to be warm enough, because the air conditioner was freezing, and you can’t turn heat on!"

"Love it "