「Loved the customer service especially check in girls sweet as can be and spot on! My favorite was the breakfast Starbucks and the workers shout out too Rosie! Room was clean and they shampooed the carpets in the hallway when I was there smelled so clean!! Loved that I ordered dominos first night because the plain gets in so late that was quick and delivered right to my room that was nice. I hated taking the trolley bus because NO shuttle bus but you also don’t pay taxes each night which is nice....
"I was very disappointed with my recent stay at this hotel. The facilities are outdated, and the room I was given initially had a very small balcony with a broken balcony door that wouldn’t close properly—possibly due to humidity and poor maintenance. I booked a “sea view room with balcony” online, but the balcony was tiny, there was no sea view at all, and the door was broken.
When I requested to cancel the booking upon check-in, the hotel refused. They offered to change my room but only to one without a balcony, and refused to refund the price difference. I had booked for two nights. The front desk told me that if I didn’t stay the first night, I could get a refund for the second night—but not the first. I asked to speak to the manager, and they said the manager would only be available the next morning at 9 AM.
I reluctantly stayed the first night, thinking I would speak to the manager the next day and get the second night refunded. However, when I finally met the manager, they said the second night was also non-refundable. In the end, I paid full price for a room that did not match what I booked and received no compensation or proper assistance.
This was a frustrating and disappointing experience, and I would not recommend this hotel to anyone."
