Lobby

Reviews of Quality Inn Ontario Airport Convention Center

2.5 out of 5
Quality Inn Ontario Airport Convention Center
514 N Vineyard Ave, Ontario, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 357 out of 868 reviews" "
Rating 8 - Good. 292 out of 868 reviews" "
Rating 6 - Okay. 120 out of 868 reviews" "
Rating 4 - Poor. 47 out of 868 reviews" "
Rating 2 - Terrible. 52 out of 868 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Curt

Liked: Staff & service, property conditions & facilities
Happy
Stayed 1 night in May 2024
Response from J. Escobar on 2024/5/7
Curt,Thank you for taking the time to score your recent stay. We are glad you had a Happy stay!

8/10 Good

Daniel Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained facility
Stayed 4 nights in Apr 2024
Response from Tip Sophon on 2024/4/29
Thank you for your compliment Hope to see you soon

10/10 Excellent

Xiaoling

Liked: Cleanliness, staff & service
Disliked: Amenities
Good
Stayed 1 night in Apr 2024
Response from quality inn on 2024/5/1
Hello Xiaoling, Thank you for taking the time to leave us a perfect score rating. We appreciate the fact that we met your expectations and you were able to enjoy your stay here with us. We do hope you will return very soon and allow us an opportunity to provide you with a superb stay again and again. Sincerely, ChristineNight Manager

10/10 Excellent

krista

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people good customer service clean
Stayed 3 nights in Mar 2024
Response from Tip Sophon on 2024/4/26
Hi Krista,Thank you very much for your very kind words, we all very glad that your enjoyed your stay with us.Hope to see you soon

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Guest with children (I assume) were given a second floor room above me and were up at 730 am playing with a ball indoors. I could hear it bounce and hit the wall. This went on for 15 minutes. By the time I was going to call the front desk the noise stopped. Perhaps remind people with children that they are above other guests who can hear their early morning activities.
Stayed 1 night in Apr 2024
Response from tip sophon on 2024/4/29
we are so sorry that we did not have a chance to make your stay better. We are here 24/7 to make sure your stay comfortable and enjoyable. Thank you for stay with us

10/10 Excellent

Tauseef

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building itself is old, as are most of the hotels in this area. Comfortable bed in a clean room. Breakfast has waffles, hot croissant egg sausage sandwiches. Recommend if you are only looking for a comfortable and clean place to sleep.
Stayed 1 night in Apr 2024
Response from Tip Sophon on 2024/4/26
Hello Tauseef,We will keep up our service and very glad that you get to enjoy our breakfast. Our Housekeeper Team very happy to hear that their hard work make guest comfortable:)Thank you,

8/10 Good

Imee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from quality inn on 2024/4/24
Hello Imee, Thank you for taking the time to leave us a rating of 4/5. All feedback is welcome and appreciated. So glad you enjoyed your stay with us. Hope to see you again very soon. Sincerely, Christine

6/10 Okay

Julia, Frederick

Traveled with family
Next to the highway with construction at night. Room was average and very small. Front desk was not rude but not friendly or helpful.
Stayed 1 night in Mar 2024
Response from Rheanne on 2024/4/13
Thank you for taking the time to complete our online survey. We are sorry to hear you could hear the construction noise, unfortunately that is out of our control. We are also sorry to hear the front desk was not helpful. We hope you give us another try soon.

10/10 Excellent

ulises

Liked: Cleanliness, staff & service, property conditions & facilities
clean room, I got no complaints. 10/10 👌
Stayed 1 night in Apr 2024
Response from quality inn on 2024/4/12
Hello Ulises, Thank you for taking the time to leave a review. We are so happy that you enjoyed your stay with us and the wonderful score you gave us shows all the hard work pay off. As we strive to provide our valued guests with a clean and comfortable room. We all hope you will return again very soon for another superb stay. Sincerely, Christine

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good
Stayed 3 nights in Mar 2024
Response from quality inn on 2024/4/8
Hello Angela, Thank you for taking the time to leave a review. We are all so happy that you had a pleasant stay and that everything was good. We do hope you will return again so that we can make everything great. Sincerely, Christine Front Desk Manager

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms with great staff. Would definitely stay there again when in the area.
Stayed 3 nights in Mar 2024
Response from quality inn on 2024/4/8
Hello Joshua, Thank you so much for your wonderful words and for leaving a review. We know your time is valuable. On behalf of our staff thank you for the wonderful review and we all hope you return for another amazing stay very soon. Sincerely, Christine Front Desk Manager

8/10 Good

carlos

Liked: Property conditions & facilities
muy tranquilo y seguro
Stayed 4 nights in Mar 2024
Response from quality on 2024/3/29
Hello Carlos, Thank you for taking the time to share your experience with us. We are so happy that you found it safe and calm. We do hope you will come stay with us very soon. Happy Easter Weekend,Sincerely, Christine Front Desk Manager

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
So when I got to my first room, it was like check-in and the room smelled horrible because it was so late me and my brother decided to just stay in the room till the next morning as I'm spraying for breeze to get rid of that odor it didn't work so then I switched this to a different room but the bed had a metal rod hanging out that I hit my leg on and when I told the front desk about it so no one else would get hurt she just blew it off I took a picture of the railing I just don't want someone else to get hurt because it was sticking out really far. It's like the rack that holds the bed. I guess it's part of the bedframe that was my first time staying there. I was really disappointed.
Stayed 2 nights in Mar 2024
Response from quality inn on 2024/3/19
Hello Patricia, Thank you for taking the time to leave us a review. On behalf of our staff I apologize for not meeting your expectations. Everyone deserves a fresh smelling and safe room. Rest assured that I have taken the matters mentioned in your review and shared with the maintenance team and management. Your feedback is important to us and will be used to make improvements and enhance training. We do hope you will give us another chance to provide you with a superb stay next time your in the area. Hope to see you again soon. Sincerely, Christine Front Desk Manager

10/10 Excellent

Lupe

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great from the rooms to the staff. Thank you
Stayed 2 nights in Mar 2024
Response from quality inn on 2024/3/18
Hello Lupe, Thank you for taking the time to leave us a rating with your very kind words about our rooms and staff. We are pleased that you enjoyed your stay do hope you will stay with us again soon. Sincerely, Christine Front Desk Manager

8/10 Good

Rickard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Onterio airport. Shuttle to airport.
Stayed 1 night in Mar 2024
Response from quality inn on 2024/3/18
Hello Rickard, Thank you for taking the time to leave us a rating. We are pleased that you enjoyed your stay and do hope you will stay with us again soon. Sincerely, Christine Front Desk Manager

8/10 Good

Julieth

Liked: Cleanliness, staff & service, property conditions & facilities
Esta bien
Stayed 2 nights in Mar 2024
Response from quality inn on 2024/3/18
Hello Julieth, Thank you for taking the time to leave us a rating. We are pleased that you enjoyed your stay and do hope you will stay with us again soon. Sincerely, Christine Front Desk Manager

8/10 Good

Juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 5 nights in Feb 2024
Response from quality inn on 2024/3/18
Hello Juan, Thank you for taking the time to leave a review. we are so pleased that you enjoyed your stay with us. Hope to see you again soon. Sincerely, Christine Front Desk Manager

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Easy
Stayed 2 nights in Feb 2024
Response from Quality Inn on 2024/3/11
Hello Daniela, Thank you for taking the time to leave a review. We appreciate your feedback and the 5 out of 5 rating. Hope we get to see you again really soon. Sincerely, Christine Front Desk Manager

8/10 Good

Elaina, High Point

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nite place to stay
Stayed 1 night in Jan 2024
Response from quality inn on 2024/3/1
Hello Elaina, Thank you for leaving us a rating. We appreciate all feedback. Rest assured that each review and rating is used to enhance training and make improvements. Hope to see you again soon. Thank you, Christine

10/10 Excellent

Carolina

Stayed 2 nights in Feb 2024
Response from Quality Inn on 2024/3/1
Hello Carolina, Let me start by thanking you for your perfect rating of 5/5. We all have such busy lives lately and we know your time is valuable, so is your feedback. We appreciate the fact that you felt we deserve that rating. Letting us know you enjoyed your stay. We hope you will return very soon for another superb stay. Thank You, Christine

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Quality Inn on 2024/2/29
Hello Amanda, Thank you for taking the time to leave a review. We appreciate your feedback and our 4 out of 5 rating. I hope you have enjoyed your stay with us and we look forward to your return visit when your back in the area. Have a wonderful weekend ahead. Sincerely, Christine Front Desk Manager

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is nothing but helpful and courteous, and the front desk is always helpful, and warm and treats you well. For just one or two nights, I’d recommend them, and they are not too far from the Ontario Airport!
Stayed 2 nights in Feb 2024
Response from quality inn on 2024/2/20
Hello Joshua, Thank you for taking the time to leave a review and very kind words. We strive to provide a helpful, friendly, clean and comfortable stay for all of our guests. We are so happy you found our staff friendly and helpful. Hope to see you again soon for another wonderful stay. Sincerely, Christine Front Desk Manager

2/10 Terrible

Kristyne Amick

Disliked: Staff & service, property conditions & facilities
The room smelled like smoke. The room was dirty and the riff raff surrounding the motel was particularly unsavory. I definitely do not recommend this place.
Stayed 1 night in Feb 2024
Response from Rheanne on 2024/2/18
Hello,Thank you for taking the time to complete our survey. I am sorry to hear you did not enjoy your stay. Next time please talk to the front desk so that we can do everything possible to make you comfortable. Thank you for staying with us.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from quality inn on 2024/2/20
Hello Claudia, Thank you so much for taking the time to leave a review. We appreciate your rating of 5 out of 5. We hop that you will come back soon to another wonderful stay. Sincerely, ChristineFront Desk Manager

6/10 Okay

Israel

Business traveler, Traveled with family
To loud environment
Stayed 2 nights in Jan 2024
Response from quality inn on 2024/2/9
Hello Israel, Thank you for taking the time to leave a review. We apologize for not meeting your expectations. Unfortunately, we are near the freeway and lots of construction is going on. Hope to see you again soon.Sincerely,Christine Front Desk Manager

8/10 Good

audrey

Liked: Cleanliness, staff & service, property conditions & facilities
none
Stayed 2 nights in Jan 2024
Response from quality inn on 2024/1/26
Hello Audrey, Thank you for taking the time to leave us a great rating. We are so happy that you enjoyed your stay. We do hope to see you again very soon. Sincerely,ChristineFront Desk Manager

10/10 Excellent

Jennafer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every aspect of my stay impressed me. The customer service, my room, the parking lot and breakfast. I felt safe, everything was clean and in great condition and despite being right next to ONT airport and the freeway- it was really quiet. I went down for breakfast- made my own waffle in a waffle iron, there were hot breakfast sandwiches, pastries etc. and orange fresh picked from the trees on the property. Easy check in and easy check out. I got the room on expedia for a pretty good deal- worth every penny. Have spent more for faaar less. If I was to come up with a complaint- I would say it would have been nice to have the option of bananas or apples at breakfast.
Stayed 1 night in Jan 2024
Response from Rheanne on 2024/1/23
Thank you for taking the time to complete our online survey. Thank you so much for the kind words and we are so glad you enjoyed your stay. We look forward to seeing you soon, maybe when our banana trees come into season!

6/10 Okay

Mark

Stayed 1 night in Jan 2024
Response from Quality Inn Ontario on 2024/1/19
Hello Mark, Thank you for taking the time to leave us a rating. We hope you enjoyed your stay and that you will return again very soon. Sincerely, Christine Front Desk Manager

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Quality Inn Ontario on 2024/1/19
Hello Alexander, Thank you for taking the time to leave a rating. We appreciate the perfect score and is our honor to be your choice for your lodging needs. Hope to see you again very soon. Sincerely, Christine Front Desk Manager

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great night for the price and clean. Added breakfast a nice treat. No complaints! I was pleasantly surprised from the reviews I was expecting bad but it was pleased. Thank you
Stayed 1 night in Jan 2024
Response from Quality Inn Ontario on 2024/1/19
Hello Mary, Thank you for taking the time to leave a review. We are so excited to see that you enjoyed your stay. We hope to see you again very soon. Sincerely, ChristineFront Desk Manager

8/10 Good

Evelyn, Los Angeles

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from quality inn ontario on 2024/1/19
Hello Evelyn, thank you for taking the time to leave us a rating. We hope you enjoyed your stay and that we will see you again soon. Sincerely, ChristineFront Desk Manager

8/10 Good

douglas, Boulder City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem is that the bathroom is very small,And not to good breakfast
Stayed 3 nights in Dec 2023
Response from quality inn on 2024/1/7
Hello Douglas, Thank you for taking the time to leave a review. We appreciate your feedback and apologize for not meeting your expectations. We are all hoping you will come back and stay with us again very soon. Sincerely, ChristineFront Desk Manager

4/10 Poor

Christine

Traveled with family
Liked: Staff & service
Disliked: Room comfort
The first room had some trash left in the bathroom and the tv didn't work. Moved to the next room, it was OK. Need better soundproofing.
Stayed 1 night in Dec 2023
Response from quality inn on 2023/12/25
Dear Christine, Thank you for taking the time to leave a review. We apologize for your inconveniences you encountered and appreciate your feedback. As a valued guest rest assured that your concerns will be used to assist with training and improvements. Happy HolidaysSincerely, Christine Front Desk Manager

10/10 Excellent

Gustavo Adolfo

Stayed 1 night in Dec 2023
Response from quality inn on 2023/12/23
Hello Gustavo, Thank you very much for taking the time to leave a rating with such a wonderful score. We wish you a very merry season and a happy new year. We hope to see you again next year. Sincerely, Christine Front Desk Manager

10/10 Excellent

Manuela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from quality inn on 2023/12/22
Hello Manuela, Thank you for taking the time to leave us a perfect score rating. We appreciate your feedback. We wish you and all your family a very Merry Holiday Season. Sincerely, Christine Front Desk Manager

8/10 Good

Christopher

Liked: Staff & service, property conditions & facilities
don’t care for hotel that room are on the outside
Stayed 1 night in Dec 2023
Response from Rheanne on 2023/12/18
Thank you for taking the time to take our online survey. Your feedback is important to us. Hope to see you again on a future stay.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from quality inn on 2023/12/15
Hello Maria, Thank you for taking the time to leave us a rating. We appreciate your feedback and hope you will return soon. Have a Happy Holiday Season. Thank you, Christine Front Desk Manager

10/10 Excellent

Asoiva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent if you need some where to stay close to the airport
Response from quality inn on 2024/2/20
Hello Asoiva, Thank you so much for your 5 out of 5 rating. We hope you enjoyed your stay and we look forward to your next stay. Hope to see you again soon. Sincerely, ChristineFront Desk Manager

8/10 Good

Christine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice clean room. The only issue was hearing the airplanes all night.
Stayed 1 night in Dec 2023
Response from Quality Inn on 2023/12/15
Hello Christine, Thank you for taking the time to leave a review. We are so happy you enjoyed your stay and apologize for the noise of the airplanes. Have a wonderful Holiday Season. Sincerely, Christine Front Desk Manager

8/10 Good

Callie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Excellent customer service and great location.
Stayed 1 night in Nov 2023
Response from quality inn on 2023/12/7
Hello Callie, Thank you for taking the time to leave a review. We are so happy that you enjoyed your stay and our wonderful staff. We hope to see you again soon.Happy Holidays, Christine Front Desk Manager

8/10 Good

Joshua

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Great price, access to all major roads with ease.
Stayed 3 nights in Nov 2023
Response from quality inn on 2023/12/7
Hello Joshua, Thank you for taking the time to leave a review. We are so pleased you found it easy to access the roads from the hotel. Hope you will return soon. Happy Holidays, Christine Front Desk Manager

10/10 Excellent

wendy

Stayed 1 night in Dec 2023
Response from quality inn on 2023/12/7
Hello Wendy, Thank you for taking the time to leave a review. We are so pleased that you enjoyed your stay and gave us a 5/5 rating. Happy Holidays Christine Front Desk Manager

8/10 Good

Sean

Good hotel
Stayed 1 night in Nov 2023
Response from quality inn on 2023/12/7
Hello Sean, Thank you for taking the time to leave a review. We appreciate your feedback and hope to see you again very soon. Happy Holidays, Christine Front Desk Manager

8/10 Good

Mayra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked that the rooms were clean. I did not like how the receptionist confused my booking with someone else's name. Next time they should double-check.
Stayed 1 night in Nov 2023
Response from quality inn on 2023/11/29
Hello Myra, Thank you for taking the time to leave a review. We appreciate your feedback and want to thank you for your cooperation during this inconvenient set back during your stay. Thank you again for choosing us for your lodging needs and we do hope to see you again soon. Happy Holidays Sincerely, Christine Front Desk Manager

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from quality inn on 2023/11/29
Hello Roy, Thank you for taking the time to leave a rating. We appreciate the perfect score. Hope you will continue staying with us in the future and we look forward to your your next stay. Happy Holidays Sincerely,Christine Front Desk Manager

10/10 Excellent

Paul, Redwood Estates

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Denny's and the airport.
Stayed 1 night in Nov 2023
Response from quality inn on 2023/11/29
Hello Paul, Thank you for taking the time to leave a review. We appreciate your feedback. It is good to know your happy with our location. Sometimes, people can have a hard time locating the hotel. I believe this review will help them. Happy HolidaysSincerely, Christine Front Desk Manager

8/10 Good

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from quality inn on 2023/11/29
Hello Melissa, Thank you for taking the time to leave us a rating. Your feedback is appreciated. We hope you have a happy holiday season and that you will return to stay again soon. Sincerely, Christine Front Desk Manager

6/10 Okay

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from qualtiy inn on 2023/12/15
Hello Kathryn, Thank you for taking the time to leave a rating. We appreciate your feedback. We hope to see you again soon. Sincerely, Christine Front Desk Manager

10/10 Excellent

Louie

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean
Stayed 1 night in Nov 2023
Response from Rheanne on 2023/11/27
Thank you for taking the time to take our survey. We appreciate the 5/5 and hope to see you again soon!

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 1 night in Nov 2023
Response from Rheanne on 2023/11/27
Thank you for taking the time to take our survey. We appreciate the 5/5 and hope to see you again soon!