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Reviews of Hotel Mariposa Los Angeles

3.5 out of 5
Hotel Mariposa Los Angeles
12828 W. Riverside Drive, Valley Village, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 877 out of 1245 reviews" "
Rating 8 - Good. 247 out of 1245 reviews" "
Rating 6 - Okay. 71 out of 1245 reviews" "
Rating 4 - Poor. 30 out of 1245 reviews" "
Rating 2 - Terrible. 20 out of 1245 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ms. Lynnita

Liked: Cleanliness, staff & service, property conditions & facilities
Great.. Wish they gave rewards for complementary stay.. Stayed for 3 weeks as my father is ill hospitalized would have been great after spending so much money to have one day relax. All in all I really enjoyed my stay..
Stayed 1 night in Apr 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

B

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, friendly and staff were great. Thank you.
Stayed 2 nights in Apr 2024

10/10 Excellent

Giovani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Chantal

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here twice and both times the staff were very efficient and friendly. The room/bed super comfy
Stayed 2 nights in Mar 2024

10/10 Excellent

Romela

Liked: Cleanliness, staff & service, property conditions & facilities
The butterflies
Stayed 1 night in Apr 2024

10/10 Excellent

Ms. Lynnita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Ms. Lynnita

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 7 nights in Apr 2024

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We very much enjoy ourstay at the Mariposa when we’re in town from Montana to visit my father figure in Sherman Oaks. Thanks so much for the homey feel and warm hospitality when we’re there.
Stayed 2 nights in Apr 2024

8/10 Good

Roslyn

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Such a cute hotel however located on a busy street.
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
I booked with Mariposa for our universal studios vacation and it’s only 13 min drive.
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Everyone very nice.
Stayed 3 nights in Apr 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and confortable
Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024

8/10 Good

Dat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still cars noisy from freeway
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great for my family. Fun activities and friendly staff!
Stayed 1 night in Apr 2024

8/10 Good

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Apr 2024

10/10 Excellent

Arno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on 2024/4/16
Thank you for your positive rating! We look forward to your future visits.

6/10 Okay

Geovannie, Sanford

Traveled with family and small children
Disliked: Amenities
The Hotel is close to Universal Studios, around 10 minutes driving, $25 the parking per night. Nothing good walking distance. No good views.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ms. Lynnita

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/16
Hello Ms. Lynnita,Thank you for your positive rating and feedback! We appreciate you choosing us for your hotel needs and will see you again soon.

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on 2024/4/16
Hello Deepak, thank you so much for the review. We hoped you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Nathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff. The only thing that would improve things would be a better/bigger breakfast offering
Stayed 2 nights in Apr 2024
Response from Guest Services on 2024/4/16
Hi Nathan,Thank you very much for your positive rating! We are always trying to improve our amenities and appreciate your feedback. Please consider us for any future travel needs!

10/10 Excellent

ChangYeh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Guest Services on 2024/4/16
Hello ChangYeh, thank you so much for the review. We hoped you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service. The ac did not work in the room and management took care of it right away.
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/19
Hi Julie,Thank you for your review and positive rating! We sincerely appreciate you taking the time to let us know how we're doing. And very glad your AC was fixed promptly. Please keep us in mind for future visits!

10/10 Excellent

CJ, LOS ANGELES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is def my go to, for a weekend staycation ..... whether its business or leisure. Staff is friendly and accomodating. The room is inviting and comfortable, in addition to spacious
Stayed 1 night in Feb 2024
Response from Guest Services on 2024/4/19
Hi CJ,Thank you so much for taking the time to leave your review. We're glad you enjoyed your stay with us and hope to see you next time!

10/10 Excellent

rosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room and the hotel overall was very clean and well maintained. We stayed 2 nights on the weekday and had no issues with parking. Courteous staff. Complimentary coffee and tea in the lobby. There is a fridge in the room. The only thing missing is a microwave to heat our leftovers (just having 1 in the lobby would make this an excellent hotel!). Hugo's Restaurant across the street is excellent (a bit pricey, but worth it if you appreciate quality ingredients). There's also a Whole Foods next to Hugos. Universal is about a 10 minute drive from the hotel. Would definitely consider staying here again.
Stayed 2 nights in Mar 2024
Response from Guest Services on 2024/4/19
Hi Rosa,Thank you so much for your feedback and positive review on your stay with us! We appreciate the suggestions and are always looking for ways to accommodate our guests' needs. We hope to see you again in the future!

10/10 Excellent

candice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Services on 2024/4/16
Hello Candice, thank you so much for the review. We hoped you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Guest Services on 2024/3/25
Hi David,Thank you for your high rating! We appreciate your business.

10/10 Excellent

Jennifer, Folsom

Stayed 1 night in Mar 2024
Response from Guest Services on 2024/4/16
Thank you for your positive rating! We hope to see you again in the future.

8/10 Good

Kimmy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room right next to the busy freeway.
Stayed 2 nights in Mar 2024
Response from Guest Services on 2024/3/22
Hello Kimmy, Thank you for the review. Sorry to hear about the noise from the freeway. We will look into this further and send the review to the proper departments to see what we can do. Thank you for staying with us.

8/10 Good

Herminia

Stayed 2 nights in Mar 2024
Response from Guest Services on 2024/4/19
Hello Herminia,Thank you for your positive rating on your recent stay with us! We're glad you enjoyed your visit. We hope to see you again for any hospitality needs.

10/10 Excellent

Waqas, Sacramento

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with excellent staff and amenities.
Stayed 1 night in Mar 2024
Response from Guest Services on 2024/3/18
Hello Waqas, thank you for your review and rating! We hope to see you again very soon!

10/10 Excellent

Dawei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 2024/3/18
Hello Dawei,Thank you for your positive rating! We're glad you had a great stay with us and look forward to your future visits.

2/10 Terrible

Serj

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Guest Services on 2024/3/18
Hello Serj,We're so sorry to see you didn't enjoy your stay with us. We aim to provide the highest quality of service at our hotel. If you'd like to share more about your experience, please feel free to email us directly. We'd be happy to address any concerns we can.

10/10 Excellent

Marco

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great service! Staff was very friendly and professional! Willing to help in any way possible. We’ll definitely stay again
Stayed 3 nights in Mar 2024
Response from Guest Services on 2024/3/17
Hi Marco,Thank you so much for this positive review! We take pride in our hotel and offering the best customer service possible. Please consider us for your future stays!

10/10 Excellent

Iusniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from Guest Services on 2024/3/18
Hello Lusniel, thank you for your review and rating! We hope to see you again very soon!

6/10 Okay

Nathalie

Traveled with partner
Liked: Cleanliness, amenities
The room was so pretty and clean! not giving 5 star just because the receptionist were so stressed out and not really helpful during check in, gave us not working card key for the room😭 we can't use it, but she fixed it right away, but it was at night and we were tired so it's not pleasant. Tried to put food in the fridge, but there's a lot of used stuff, foods probably from previous customer ( so i guess they didn't check & clean the fridge) so we didn't want to use it. Other than that, it's a good stay :)
Stayed 1 night in Mar 2024
Response from Guest Services on 2024/3/17
Hi Nathalie,We're sorry to hear about your experience at check-in. We always aim to provide the best service possible to our guests, and you must have caught us at an off-moment. We're glad you enjoyed the room and amenities and we will absolutely ensure to double check the fridges with our housekeeping teams. We hope you will consider us for you future stays. Thank you!

10/10 Excellent

Les

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. There is super friendly and fast to respond to you. Additionally, rooms were clean and comfortable. Restaurants and grocery stores walking distance from the hotel. Highly recommend this hotel.
Stayed 3 nights in Mar 2024
Response from Guest Services on 2024/3/15
Hello Les! Thank you for your kind review and feedback! We're glad you enjoyed your stay with us, and please consider us again for your future hospitality needs.

10/10 Excellent

Samitinjoy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great boutique hotel. Great service
Stayed 3 nights in Jan 2024
Response from Guest Services on 2024/3/18
Hello Samitinjoy, thank you for your review and rating! We hope to see you again very soon!

10/10 Excellent

Graciela

Stayed 3 nights in Mar 2024
Response from Guest Services on 2024/4/16
Hello Gabriela, thank you so much for the review. We hoped you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Emanuel

Stayed 2 nights in Mar 2024
Response from Guest Services on 2024/3/31
Hello Emanuel, thank you for the review. We hope you enjoyed your stay here with us. We hope to see you again soon.

10/10 Excellent

lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities
friendly staff, clean hotel, comfy beds !
Stayed 2 nights in Mar 2024
Response from Guest Services on 2024/3/11
Hi Lauren,Thank you for your positive review and feedback! We so appreciate you taking the time to stay with us and let us know about your experience. Please keep us in mind for future stays and take care!

8/10 Good

Sean

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Solid hotel. No frills but good all around. I wish the parking was free.
Stayed 4 nights in Mar 2024
Response from Guest Services on 2024/3/11
Hello Sean,Thanks for your positive feedback and review! We're so glad you enjoyed your stay with us overall. While we understand where you are coming from, we do our best to provide fair pricing for our city's needs. Our parking structure is optional to our guests and we will keep your feedback in mind moving forward. Hope to see you on a future stay!

10/10 Excellent

Mindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The frint frsk staff is incredibly friendly & helpful! Danny specifically was just wonderful! Great experience all around!
Stayed 1 night in Mar 2024
Response from Guest Services on 2024/3/10
Hello Mindy, thank you for the kind words and positive review! We're glad you enjoyed your stay with us. We look forward to seeing you in the future.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and lovely hotel
Stayed 3 nights in Mar 2024
Response from Guest Services on 2024/3/10
Hi Kevin, thank you very much for your positive feedback and review! We look forward to your future stays with us.

8/10 Good

Enoch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services on 2024/3/25
Hello Enoch,Thank you for the positive rating! We're glad you enjoyed your stay with us.

10/10 Excellent

Jasty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, definitely recommend & it was only 6 minutes from universal studios.
Stayed 1 night in Mar 2024
Response from Guest Services on 2024/3/10
Hi Jasty, thank you for taking the time to share about your positive experience! Please remember to book us for your future Universal trips. We'll see you in the future!

10/10 Excellent

JINNY, Hayward

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a stylish cute boutique like hotel. Easy off the freeway and conveniently located near restaurants and shops. Rooms were clean and modem. Beds comfy!
Stayed 3 nights in Feb 2024
Response from Hotel Mariposa Staff on 2024/3/1
Hello Jinny! Thank you for the good review. We hoped you enjoyed your stay with us, as much as we had having you. We hope you visit us again.