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Rating 10 - Excellent. 1511 out of 2591 reviews" "
Very close to the theme park and good central location to do other tourist things. The pool is open until midnight which is amazing after a long day of walking and doing tourist things. Lots of food options and 24 hour room services and food services.
Kelsey
Stayed 4 nights in Apr 2024
Response from Hilton Universal on 2024/4/26
Kelsey, Thank you for the fantastic 5-star review! We're thrilled you enjoyed our convenient location near the theme park and other attractions.We're especially happy to hear the late-night pool was a welcome amenity after long days exploring. And, of course, knowing you had plenty of food options, including 24-hour room service, puts a smile on our face!Your kind words motivate us to keep providing exceptional service for every guest. We truly appreciate you choosing Hilton Universal!Warmly,
Best hotel for a Universal Studio trip. Short walk to park entrance. Great views and very good hotel. Clean, modern and convenient. The $50 per night parking fee is excessive.
Maggie Mae
Stayed 1 night in Apr 2024
Response from Hilton Universal on 2024/4/26
Maggie, Thank you for choosing Hilton Universal and for taking the time to share this fantastic review! We're thrilled you enjoyed your stay, especially the convenient location steps from the park entrance, the modern décor, and the cleanliness of our facilities.We hope to welcome you back soon!Sincerely,
Cory, Thank you for choosing Hilton Universal and for sharing your kind review! We're thrilled to hear you consistently have a great experience here.Knowing we make your stay enjoyable is our top priority. The entire Hilton Universal Team appreciates your continued trust in us.We look forward to welcoming you back soon!Warmly,
This hotel is absolutely beautiful. Also very close to Universal Studios. My family walked to the park but the hotel does provide a shuttle over as well. Overall very impressed, I am confident in saying I will return.
Courtney
Stayed 1 night in Apr 2024
Response from Hilton Universal on 2024/4/26
Courtney, Thank you for the fantastic 5-star review! We're thrilled you found the hotel beautiful and enjoyed the convenient location near Universal Studios. We love hearing your family had a wonderful experience. Your kind words motivate us to deliver exceptional hospitality every day. We look forward to welcoming you back for another memorable stay at Hilton Universal.Sincerely,
Super clean and modern. Great views. Freindly staff. Perfect location for Universal Studios. Will definitely stay there again!
Gregory
Stayed 1 night in Apr 2024
Response from Hilton Universal on 2024/4/26
Gregory, Thank you for choosing Hilton Universal and for sharing this fantastic review! We're thrilled you enjoyed the modern design, incredible views, friendly service, and convenient location to Universal Studios.Creating a welcoming and comfortable environment is our priority, and your feedback lets us know we're achieving that goal.We look forward to welcoming you back for another perfect stay whenever your travels bring you back to Hollywood.Sincerely,
We liked the property, and the staff are very accommodating. We really enjoyed our stay! We loved the view from our room.
Alyssa Joy
Stayed 5 nights in Apr 2024
Response from Hilton Universal on 2024/4/26
Alyssa, Thank you for choosing Hilton Universal and for sharing this fantastic review! We're thrilled you enjoyed the property, our accommodating staff, and especially the stunning view from your room.Creating memorable experiences for our guests is our passion, and hearing your positive feedback motivates us to keep exceeding expectations.We hope to welcome you back soon!Sincerely,
Easy walkable access as well as transfer to Universal studio, clean and well maintained facility.
Hemant
Stayed 3 nights in Apr 2024
Response from Hilton Universal on 2024/4/26
Hermant, Thank you for the fantastic 5-star review! We're thrilled to hear you enjoyed our convenient location with easy access to Universal Studios and appreciated our clean, well-maintained facilities.Our team strives to provide a comfortable and relaxing environment for all guests. Your kind words motivate us to continue delivering exceptional service.We hope to welcome you back again soon!Sincerely,
Had a nice time. Really convenient for visiting Universal Studio however you’re better off purchasing tickets at the park. No discount or promo offered at the hotel.
Joya
Stayed 3 nights in Apr 2024
Response from Hilton Universal on 2024/4/26
Joya, Thank you for the fantastic review! We're thrilled you enjoyed your stay and found our location convenient for visiting Universal Studios.While we don't currently offer discounted tickets, we recommend checking the Universal website for future promotions or packages that might include them.We hope to welcome you back soon!Sincerely,
Ben, Thank you for taking the time to leave a review! We appreciate your positive feedback and are glad you enjoyed your stay at Hilton Universal.While we strive to deliver an exceptional experience for every guest, we always welcome your insights on how we can improve. If you have any specific details you'd like to share, please don't hesitate to reach out directly.We look forward to welcoming you back to Hilton Universal soon!Sincerely,
10/10 Excellent
Joaquin
2024/4/18
Liked: Amenities
Nearby everything
Joaquin
Stayed 5 nights in Mar 2024
Response from Hilton Universal on 2024/4/18
Joaquin, Thank you for taking the time to share your recent stay at Hilton Universal! We're thrilled to hear our convenient location added to your positive experience.We strive to provide a comfortable and centrally located stay for all our visitors.Thank you again for choosing Hilton Universal. We look forward to welcoming you back soon!Sincerely,
- very close to universal studio
- staff are friendly
- shuttle bus is convenient
DaDa
Stayed 2 nights in Mar 2024
Response from Hilton Universal on 2024/4/18
DaDaThank you for the fantastic 5/5 review! We're thrilled to hear our convenient location near Universal Studios Hollywood, friendly staff, and complimentary shuttle service made your stay enjoyable.It's our pleasure to provide a comfortable and welcoming environment for our guests. Your kind words about our team are greatly appreciated, and we'll be sure to share them!We hope you'll consider us again for your next Universal Studios adventure!Sincerely,
Good frequency of shuttles to Citywalk, and staff was wonderfully accommodating. Very nice food options on site, as well.
Andrea
Stayed 3 nights in Apr 2024
Response from Hilton Universal on 2024/4/18
Andrea, Thank you for taking the time to share your fantastic 5-star review! We're thrilled you enjoyed the convenient shuttle service to Universal CityWalk and the friendly, accommodating service from our team.We pride ourselves on offering a variety of delicious dining options, so we're delighted you found something to satisfy your taste buds.At Hilton, we strive to create exceptional experiences for our guests, and your feedback lets us know we're on the right track. We look forward to welcoming you back soon!Sincerely,
8/10 Good
Charles, Tukwila
Traveled with family
2024/4/16
Liked: Cleanliness, staff & service
It was very convenient. We only had to walk across the street and we were at Universal Studios. You could take a shuttle, which was available every 15 minutes
Charles
Stayed 3 nights in Apr 2024
Response from Hilton Universal on 2024/4/18
Charles, Thank you for choosing Hilton Universal and for taking the time to leave a review! We're thrilled to hear our convenient location made your Universal Studios visit even more enjoyable.Walking distance to the park and a complimentary shuttle every 15 minutes offer fantastic flexibility for exploring all the excitement.Thanks again for staying with us!Sincerely,
6/10 Okay
Octavio
Traveled with family
2024/4/15
Liked: Cleanliness
Disliked: Amenities
The lady that helped us was rude but later when we came back to get our room keys different younger lady after was nice
Octavio
Stayed 2 nights in Apr 2024
Response from Hilton Universal on 2024/4/18
Octavio, Thank you for your review. We sincerely apologize that the initial interaction with our team member wasn't up to Hilton's standards of hospitality. We take guest feedback seriously and will address this with our staff to ensure a consistently welcoming experience.We're glad to hear the younger team member provided excellent service upon your return.We appreciate you staying with us and hope to host you again soon for a truly exceptional Hilton experience.Sincerely,
Great time here. Room was clean, food was ok, and very close to the park. Would recommend.
William
Stayed 3 nights in Apr 2024
Response from Hilton Universal on 2024/4/18
William, Thank you for rating us! We're thrilled to hear you had a perfect stay while visiting Universal Studios Hollywood.Our goal is to provide every guest with an exceptional experience, and your kind words motivate us to keep striving for excellence.We look forward to welcoming you back to the Hilton family on your next Universal Studios adventure!Sincerely,
Lydia, Thank you for choosing Hilton and sharing your positive experience! We're delighted to hear you enjoyed your stay.At Hilton, we strive to create exceptional experiences for all our guests. Your feedback motivates us to continuously improve.If you'd like to share any specific details about what made your stay positive, we'd love to hear them! It helps us tailor our service to better suit future guests.We look forward to welcoming you back to Hilton soon.Sincerely,
Jason, Thank you for choosing Hilton and for sharing your perfect review on Expedia! We're thrilled to hear you enjoyed your stay at our Universal Hollywood location.Our aim is to provide exceptional experiences for our guests, and knowing we were your perfect home base for exploring Universal Studios fills us with pride.We hope to welcome you back soon for another magical visit to Los Angeles!Sincerely,
Laura, Thank you for taking the time to share your recent stay with us!Your feedback is valuable to us, and we'd love to learn more about what we could do to earn a perfect 5/5 rating next time.We look forward to welcoming you back soon!
Perfect for our trip to Universal Studios and City Walk! No rental car needed.
Dominique Adonia DeVaux
Stayed 4 nights in Apr 2024
Response from Hilton Universal on 2024/4/18
Dominique, Thank you for the fantastic 5-star review! We're thrilled your stay at our hotel was perfect for your Universal Studios and CityWalk adventure.Our convenient location allows guests to explore the excitement without needing a rental car.We're delighted to hear you had a wonderful experience. We hope to welcome you back for another magical stay soon!Warmly,
Rooms were very nice and comfortable. Housekeeping didn’t come until late afternoon.
Pool area was nice.
Convenient walking distance to Universal Studios with young children.
Breakfast buffet was overpriced and cold.
Marla
Stayed 3 nights in Apr 2024
Response from Hilton Universal on 2024/4/18
Marla, Thank you for choosing Hilton Universal and for sharing your feedback. We're glad you found your room comfortable and enjoyed the convenience of being close to Universal Studios!We apologize that housekeeping arrived later than expected and the breakfast buffet wasn't up to par. We strive to provide a fresh and timely breakfast experience, and your comments will be shared with our food and beverage team for improvement.To ensure a smoother future stay, feel free to request housekeeping at your preferred time. We also offer grab-and-go breakfast options at Coffee Corner. We hope to host you again and provide the exceptional Hilton experience you deserve.Sincerely,
Sara, Thank you for taking the time to share your recent stay with us! We're delighted to hear you enjoyed your experience. We hope to welcome you back to the Hilton soon!Sincerely,
10/10 Excellent
Jerry
2024/4/10
Liked: Cleanliness, staff & service
Jerry
Stayed 2 nights in Apr 2024
Response from Hilton Universal on 2024/4/18
Jerry, Thank you for sharing your fantastic 5-star review on Expedia! We're thrilled you had a wonderful experience at our hotel.We look forward to welcoming you back to the Hilton family soon!Sincerely,
We had to pivot or spring break plans last minute due to road closures in Big Sur. We ended up going to Universal Studious and staying at this Hilton. Our vehicle didn’t fit in the parking garage and the Hilton staff comped us valet parking. This hotel is perfect walking distance to the park, we had a great experience.
David
Stayed 2 nights in Apr 2024
Response from Hilton Universal on 2024/4/11
David, Thank you for the fantastic 5-star review! We're delighted to hear you had a wonderful experience at our hotel, especially after your Big Sur plans changed.We're happy to hear our convenient location to Universal Studios Hollywood made your stay enjoyable. It's always rewarding to know our team members, like the one who assisted you with parking, went the extra mile to create a positive experience.We appreciate your kind words and hope to welcome you back to the Hilton Universal soon!Sincerely,
Judy, Thank you for taking the time to share your wonderful feedback about your stay at The Hilton Universal! We're thrilled to hear you enjoyed our convenient location within walking distance to Universal Studios Hollywood.We appreciate you choosing The Hilton Universal, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,
Edy, We're thrilled you rated your stay a perfect 5! Knowing we exceeded your expectations is our greatest reward. We hope to welcome you back soon for another unforgettable stay!Warmly,
10/10 Excellent
Jason, Edmonton
2024/4/7
The staff are amazing, the property itself is dated, needs a refresh.
Check in at Hilton in Vegas and this one is brutal, app did not work, fly for hours, then spend an hour checking in. Vegas was really bad, this one was about 20mins.
Buffet is really expensive 150pp.
Overall great job by the staff, not many options around the park.
Jason
Stayed 1 night in Apr 2024
Response from Hilton Universal on 2024/4/11
Jason, Thank you for the fantastic 5-star review and for highlighting the exceptional service provided by our team! We're thrilled to hear they made your stay enjoyable.Regarding the check-in process, we apologize for the inconvenience caused by the app and wait times. We're always looking for ways to improve efficiency and streamline arrival.We understand the buffet price may seem high. We offer a variety of dining options to suit different budgets and preferences.Thank you for choosing Hilton Universal. We hope to welcome you back for a truly exceptional stay in the future!Sincerely,
Easy self parking and desk personnel was excellent
Bob
Stayed 1 night in Apr 2024
Response from Hilton Universal on 2024/4/11
Bob, Thank you for taking the time to share your recent stay at Hilton Universal with Expedia! We're thrilled to hear that you enjoyed the ease of our self-parking and found our desk personnel to be excellent. Providing a friendly and helpful environment is a priority for us, so your kind words about our team are greatly appreciated.We strive to ensure every guest has a smooth and enjoyable experience, and we're glad we delivered on that promise for you. We hope you'll consider staying with us again soon!Sincerely,
6/10 Okay
Edward
2024/4/7
Liked: Cleanliness
Overpriced for the size of the room. Plus had to pay $45 for parking. Only convenience was that it was walking distance to Universal Studios.
Edward
Stayed 2 nights in Apr 2024
Response from Hilton Universal on 2024/4/11
Edward, Thank you for your feedback regarding your recent stay. We understand your concerns about the room size and parking cost.While we offer a variety of room options to suit different needs, we apologize if the chosen room didn't meet your expectations. However, we're glad the hotel's location proved convenient for your visit to Universal Studios.We hope to host you again soon, offering a stay that reflects the exceptional value Hilton Universal strives for.Sincerely,
8/10 Good
Monika
Traveled with family
2024/4/7
Liked: Cleanliness, staff & service, amenities
Nice area and very close to Universal Studios. Has a shuttle every 15 mins to the park, very convenient! Rooms are a bit outdated, but the bathrooms were nice.
Monika
Stayed 2 nights in Apr 2024
Response from Hilton Universal on 2024/4/11
Monika, Thank you for choosing the Hilton Universal and for taking the time to share your feedback! We're thrilled you enjoyed the convenient location near Universal Studios and the frequent shuttle service.We appreciate your feedback regarding the guest rooms and are happy to hear you found the bathrooms to be up-to-date and comfortable.We hope to welcome you back again soon for a truly exceptional Hilton experience.Sincerely,
10/10 Excellent
Beatrice
2024/4/6
Great Customer service
Beatrice
Stayed 1 night in Mar 2024
Response from Hilton Universal on 2024/4/18
Beatrice, Thank you for taking the time to leave a 5-star review! We're thrilled to hear you received exceptional customer service during your stay.At Hilton, we strive to provide a warm and welcoming environment for all our guests. Knowing our team exceeded your expectations truly brightens our day.We appreciate your business and hope to welcome you back again soon!Warmly,
Melissa, Thank you for taking the time to share your recent stay at our hotel with Expedia! We're delighted to hear you enjoyed your experience and would consider staying with us again.At Hilton, we strive to provide exceptional service and a comfortable environment for all our guests. Your positive feedback motivates us to keep exceeding expectations.We hope to welcome you back soon!Sincerely,