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Reviews of Best Western Plus South Bay Hotel

3 out of 5
Best Western Plus South Bay Hotel
15000 Hawthorne Blvd, Lawndale, CA

Reviews

8.2

Very Good

Rating 10 - Excellent. 458 out of 1007 reviews" "
Rating 8 - Good. 299 out of 1007 reviews" "
Rating 6 - Okay. 119 out of 1007 reviews" "
Rating 4 - Poor. 69 out of 1007 reviews" "
Rating 2 - Terrible. 62 out of 1007 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe. Friendly staff. Really liked it
Stayed 2 nights in Apr 2024
Response from HN on 2024/4/29
Thank you so much for staying with us! We really appreciate it and hope to see you again in the near future!

8/10 Good

Wendi

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from HN on 2024/4/29
Thank you so much for staying with us! We really appreciate it and hope to see you again in the near future!

8/10 Good

Brijido

Liked: Cleanliness, staff & service, property conditions & facilities
There was a good place a lot restaurants, beautiful place. Everything looks clean the city the hotel the room good people.
Stayed 3 nights in Apr 2024
Response from HN on 2024/4/25
Thank you for your wonderful review! We hope to see you again soon!

10/10 Excellent

Kelly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, clean, updated, very nice place to stay
Stayed 2 nights in Apr 2024
Response from HN on 2024/4/21
Thank you for your kind review! We appreciate you choosing us and hope to see you again in the near future!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HN on 2024/4/21
Thank you for your kind review! We appreciate you choosing us and hope to see you again in the near future!

8/10 Good

Sara, KIRKLAND

Traveled with partner
Liked: Cleanliness, staff & service
We stayed in this hotel for 6 nights! Breakfast was same thing every morning 7-10. My husband liked it a lot ( Egg scramble, potato, sausage, make your own waffle station! Coffee, tea, juice, oatmeal, cereal and milk, boiled egg & yogurt! Hotel is in a medium class neighborhood! If you are renting a car and going to attraction sites, It takes good 45min to hour each way to get to Hollywood, Santa Monica pier, Beverly Hills, sunset blvd area! Lots of close shopping center include Walmart and Costco and fast foods close by! Rooms are ok and have microwave and fridge! Rooms are little old looking and basic! YOU DO NOT GET AUTO ROOM MAKE OVER! You have to request room make over! Parking is free on site! Overal 3 star out of 5! Good luck!
Stayed 7 nights in Apr 2024
Response from HN on 2024/4/17
Thank you so much for your kind review! We greatly appreciate you staying with us and hope you visit us and Los Angeles again in the near future!

6/10 Okay

Mxolisi Learnmore

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The place needs a revamp. Everything is old and you have to request to have your room cleaned, linen changed otherwise they will not
Stayed 3 nights in Apr 2024
Response from HN on 2024/4/15
Thank you for staying with us and your review, we do appreciate it and look forward in all the upgrades we are working on to better enhance your future stay!

4/10 Poor

Jason

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The parking and laundry where good. Paper thin walls and no carpet made this a very loud hotel.
Stayed 4 nights in Apr 2024
Response from HN on 2024/4/15
Thank you for staying with us and your review, we do appreciate it and look forward in all the upgrades we are working on to better enhance your future stay!

8/10 Good

Ozlem

Liked: Cleanliness, staff & service
Good location close to all areas we wanted to go to including airport. Was clean and comfortable. Amenities could use an upgrade. But overall was a good price for breakfast and parking being included
Stayed 4 nights in Apr 2024
Response from HN on 2024/4/15
Thank you for staying with us and your review, we do appreciate it and look forward in all the upgrades we are working on to better enhance your future stay!

8/10 Good

Sally

Traveled with family and small children
Liked: Cleanliness, staff & service
Very quick and smooth check in, parking included. Building is old but clean enough. Room smelled like bleach upon arrival and some towels still looked dirty. Can hear footsteps from floor above and some noise in the middle of the night. Breakfast was very nice and had a good variety. Great for one night stay near the airport.
Stayed 1 night in Apr 2024
Response from HN on 2024/4/10
Thank you so much for your kind review. We really appreciate you staying with us and hope to see you soon again!

10/10 Excellent

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accomodating and the rooms were quiet
Stayed 2 nights in Apr 2024
Response from HN on 2024/4/9
Thank you for your kind review! We greatly appreciate it!

8/10 Good

Alexandrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from HN on 2024/4/8
Thank you so much for your kind review, we hope you enjoyed your stay! We are working on improving our amenities that will better enhance your future stay!

8/10 Good

monica, São paulo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from HN on 2024/4/8
Thank you so much for your kind review, we hope you enjoyed your stay! We are working on improving our amenities that will better enhance your future stay!

10/10 Excellent

Emmanuel Olvera

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was amazing; they are friendly, attentive and helpful anytime they are needed. The property is located on an extraordinary location. You have many dining options and you can either walk or drive to many of those locations. The area is also very safe since there are stores open all day and people walking on the sidewalks. I would totally recommend this hotel to anyone staying in this area.
Stayed 1 night in Mar 2024
Response from HN on 2024/4/2
Thank you so much for your kind review and for choosing to stay with us! We greatly appreciate it and hope to see you again soon in the near future!

10/10 Excellent

Vivian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very courteous and helpful. One of the Managers, Mohamed was exceptional, he paid attention to details and responds to needs very quickly. I am very impressed with the service mostly because of the staff from start to finish. I surely will be back!!
Stayed 2 nights in Mar 2024
Response from HN on 2024/3/31
Thank you so much for your kind review! We really appreciate you staying with us and hope you had a great time in Los Angeles! We will gladly share your experience with the manager as well!

8/10 Good

Sonia

Traveled with family
Everything is so convenient, store and everything
Stayed 1 night in Mar 2024
Response from HN on 2024/3/31
Thank you so much for your kind review! We really appreciate you staying with us and hope you had a great time in Los Angeles!

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, well stocked toiletries, hearty hot breakfast, close enough to run to the beach if you enjoy long runs
Stayed 2 nights in Mar 2024
Response from HN on 2024/3/27
Thank you so much for your wonderful review!

8/10 Good

Risha

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We stayed there for 2 nights and the staff was really good specially the breakfast… other than that it is average looking room.
Stayed 2 nights in Mar 2024
Response from HN on 2024/3/26
Thank you for choosing to stay at our hotel. We really appreciate it and hope to you again in the near future. We are excited to showcase new amenities and upgrades in the near future!

10/10 Excellent

MARK LEONARD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking to accomodate guest. Safe and quiet place to relax while you are in LA, easy access to restaurants and freeways.. Breakfast inclusive.
Stayed 5 nights in Mar 2024
Response from HN on 2024/3/26
Thank you for choosing to stay at our hotel. We really appreciate it and hope to you again in the near future. We are excited to showcase new amenities and upgrades in the near future!

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service
Staff really nice, limited breakfast options.
Stayed 4 nights in Mar 2024
Response from HN on 2024/3/26
Thank you for choosing to stay at our hotel. We really appreciate it and hope to you again in the near future. We are excited to showcase new amenities and upgrades in the near future!

6/10 Okay

Raheleh

Traveled with family
Liked: Cleanliness, staff & service
It was very close to Joshua Tree park and all art sculpture gardens.
Stayed 1 night in Mar 2024
Response from HN on 2024/3/26
Thank you for choosing to stay at our hotel. We really appreciate it and hope to you again in the near future. We are excited to showcase new amenities and upgrades in the near future!

10/10 Excellent

Linda

Stayed 2 nights in Mar 2024
Response from HN on 2024/4/15
Thank you for staying with us and your review, we do appreciate it and look forward in all the upgrades we are working on to better enhance your future stay!

10/10 Excellent

Luan

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place
Stayed 1 night in Mar 2024
Response from HN on 2024/3/21
Thank you for staying with us and we hope you enjoyed your time here!

6/10 Okay

Satbir

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HN on 2024/3/19
Thank you so much for your kind review. We really appreciate you staying with us and hoped you enjoyed your time in Los Angeles! We hope to see you again soon!

6/10 Okay

Mark

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Hello, overall we were pleased with our stay and the staff were very friendly. Just 2 things, the WiFi is not great and we were woken up in the middle of the night on two different nights due to loud, disrespectful other guests as walls seem very thin. Thank you.
Stayed 5 nights in Mar 2024
Response from HN on 2024/3/15
Hello! Thank you for staying with us and for choosing us. We really appreciate it and do apologize for the two issues, we are continuously working to offer more upgrades and better amenities that will greatly enhance the guest experience!

8/10 Good

Andrea Georgiana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay except for check in. Everything was great. It was an almost perfect location. Quiet and enjoyable
Stayed 4 nights in Mar 2024
Response from HN on 2024/3/11
Thank you for your kind review and for staying with us! We really appreciate you choosing our hotel and can not wait to show you all the amazing amenities we have in store in the near future

8/10 Good

Yomarie, Parker

Traveled with partner
Liked: Staff & service, amenities
We got there at 3pm and our room was not ready, we had to wait 30 min. The front desk staff was very apologetic and we got a discount for the wait. Our room was pretty spacious and mostly clean except for a huge stain on the pull-out sofa. The breakfast was pretty good. Also, there's several restaurants in the area and a Starbucks nearby.
Stayed 2 nights in Mar 2024
Response from HN on 2024/3/11
Thank you for your kind review and for staying with us! We really appreciate you choosing our hotel and can not wait to show you all the amazing amenities we have in store in the near future

10/10 Excellent

Gilberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like include more eat options in the breakfast.
Stayed 1 night in Mar 2024
Response from HN on 2024/3/11
Thank you for your kind review and for staying with us! We really appreciate you choosing our hotel and can not wait to show you all the amazing amenities we have in store in the near future

8/10 Good

Mai

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything met expectations except for a smell that seemed to be coming from the air conditioning unit. Very clean, quiet, and nicely renovated. Free hot breakfast buffet is always a plus. Great for families!
Stayed 1 night in Mar 2024
Response from HN on 2024/3/11
Thank you for your kind review. We do appreciate your stay and hope you visit us again soon and see all the new amenities we have in store!

10/10 Excellent

mele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from HN on 2024/3/11
Thank you for your kind review. We do appreciate your stay and hope you visit us again soon and see all the new amenities we have in store!

8/10 Good

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean. Plenty of free parking which was the reason we chose the place. Free breakfast was typical. Out room had an adjoining door which was not very soundproof. Good location if you will be centred in the southwest. But getting to Hollywood is a lot of slow freeway driving.
Stayed 4 nights in Feb 2024
Response from HN on 2024/3/7
Thank you for your kind review! We really appreciate you staying with us and hope to see you again soon in the near future

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. We asked for early check in and some extra time checking out and they did both at no extra charge. Front desk was friendly. Breakfast was decent. Room was clean.
Stayed 1 night in Feb 2024
Response from AN on 2024/3/2
Thank you so much for the kind words and review Randy. So glad you had a great stay with us :)

10/10 Excellent

louis b

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place, ample parking, well lighted parking lot, very friendly staff and clear room and clean area. will stay again when going to that area. i recommend this hotel if visiting Los Angeles.
Stayed 4 nights in Feb 2024
Response from AN on 2024/3/2
Thank you so much for the awesome review and stay Louis! We look forward to your next stay with us :)

10/10 Excellent

JESUS

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from HN on 2024/2/28
Thank you so much for your kind review and for staying with us. We hope you had a great trip and hope you choose us again!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No frills, clean, did the job.
Stayed 1 night in Feb 2024
Response from HN on 2024/2/25
Thank you so much for your kind review and for staying with us! We really appreciate you choosing our hotel and look forward in welcoming you again in the near future. We can not wait to share what we have in store in the coming months!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. The hotel was quiet and breakfast was very good. There are actually two separate rooms to eat breakfast in so even if there are lots of people there you’ll be able to find space. I liked the fact that the hotel provided liquid soap since bars of soap always seem like a waste to me. However, if that’s what you prefer, the hotel provides a bar of soap as well. The hotel isn’t too far from the major Los Angeles attractions. I’d definitely stay here again when next in L.A.
Response from HN on 2024/2/24
Thank you so much for your kind review and for staying with us! We really appreciate you choosing our hotel and look forward in welcoming you again in the near future. We can not wait to share what we have in store in the coming months!

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Feb 2024
Response from HN on 2024/2/24
Thank you so much for your kind review and for staying with us! We really appreciate you choosing our hotel and look forward in welcoming you again in the near future. We can not wait to share what we have in store in the coming months!

10/10 Excellent

Nadine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very polite and helpful. Convenient location.
Stayed 2 nights in Feb 2024
Response from AN on 2024/2/20
Thank you so much! Glad you enjoyed your stay with us :)

8/10 Good

Burcak

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place at good price point. The staff is very helpful and rooms are clean. The walls are thin and we had a family with kids next room, luckily the staff helped us changing our room to another floor for the next 2 days of our stay.
Stayed 3 nights in Feb 2024
Response from HN on 2024/2/20
Thank you so much for your kind review! We are extremely happy you enjoyed your stay and look forward in welcoming you back to our hotel in the near future

10/10 Excellent

Alice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast & easy check in and the young gentlemen was so kind. The room is fresh and clean!
Stayed 1 night in Feb 2024
Response from HN on 2024/2/20
Thank you so much for your kind review! We are extremely happy you enjoyed your stay and look forward in welcoming you back to our hotel in the near future

6/10 Okay

Martin, Adelanto

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good to stay in for the weekend only thing that was tv was not able to connect to Netflix so we were not able to watch tv unless it was there regular locked in channels.
Stayed 2 nights in Feb 2024
Response from HN on 2024/2/20
Thank you for your kind review! We appreciate you staying with us. We will look into this and ensure you that by your next stay we will have even more new amenities to share with you!

10/10 Excellent

VICTORIA, upper marlboro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel for the price. Free parking !!
Stayed 3 nights in Feb 2024
Response from HN on 2024/2/20
Thank you so much for your kind review! We are extremely happy you enjoyed your stay and look forward in welcoming you back to our hotel in the near future

10/10 Excellent

Alexander

Stayed 1 night in Feb 2024
Response from HN on 2024/3/21
Thank you so much for staying with us and we greatly appreciate it. We hope to see you again soon!

10/10 Excellent

Gabriel

Stayed 4 nights in Feb 2024
Response from HN on 2024/3/21
Thank you so much for staying with us and we greatly appreciate it. We hope to see you again soon!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk service was very good! The young man was very nice and friendly but mainly patient with me. I truly needed a little bit of peace of mind and he definitely was kind. I wish I could just be able to book couple of days more and stay here because I really feel comfortable and safe.
Stayed 1 night in Feb 2024
Response from HN on 2024/2/18
Hello! Thank you for staying with us. We are happy you enjoyed your stay. Thank you again and we look forward to being your first choice whenever you stop by Los Angeles again

10/10 Excellent

Sherwayne, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and everything that I needed was in short distance
Stayed 2 nights in Feb 2024
Response from AN on 2024/2/17
Thank you for the stay and review, glad you found our property convenient for your stay :)

10/10 Excellent

william

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful. The rooms were clean and comfortable. The breakfast buffet was very good.
Stayed 3 nights in Feb 2024
Response from AN on 2024/2/17
Thank you so much for the kind words and high rating William! :)

6/10 Okay

Jordyn

Traveled with group
Liked: Staff & service
The fridge didn’t work and we didn’t realize til after we had put our food in. We went to very nice restaurants so to lose those leftovers were really unfortunate.
Stayed 5 nights in Feb 2024
Response from HN on 2024/2/18
Hello, thank you for booking with us. We apologize for the issues presented during your stay. We will look into this issue and we have contacted expedia on your behalf for this and they will message you shortly

6/10 Okay

Isagani, New Westminster

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Place was a bit aged…can hear the noise from surrounding rooms also walk up around 3am due some noise from above rooms and seems like some heavy adults are running around the room. Considering only use the hotel for sleeps at the most part of our stay.
Stayed 4 nights in Feb 2024
Response from HN on 2024/2/14
Hello! Thank you for staying with us. We are extremely sorry about the issues that occurred during your stay. This was reported and our front desk took care of the issue as soon as we discovered it. We once again apologize for the noise and we look forward to better enhancing the guest experience

6/10 Okay

Ganna

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good budget hotel! Booked for last night in Cali as it’s 20 min from airport.
Stayed 1 night in Feb 2024
Response from AN on 2024/2/14
Thank you for the review and stay Ganna! :)