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Reviews of Sheraton Universal Hotel

4 out of 5
Sheraton Universal Hotel
333 Universal Hollywood Drive, Universal City, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 2209 out of 3587 reviews" "
Rating 8 - Good. 704 out of 3587 reviews" "
Rating 6 - Okay. 327 out of 3587 reviews" "
Rating 4 - Poor. 172 out of 3587 reviews" "
Rating 2 - Terrible. 175 out of 3587 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

kellye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with amazing staff. The courtesy bus to Universal Studios was awesome, but the hotel itself was walking distance (~10min). Complimentary water, drinkable in room coffee, comfortable and nothing was too hard for any staff member. As a family with 2 children, it was a fantastic hotel!!!
Stayed 2 nights in May 2024

10/10 Excellent

Megan, Rohnert Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It sucks that we have to pay for parking when we’re already paying for the room, but the rooms are nice and clean and everything is very upscale
Stayed 1 night in Feb 2024
Response from Michael Garcia on 2024/5/22
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in May 2024
Response from Michael Garcia on 2024/5/22
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

JEFFREY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Michael Garcia on 2024/5/22
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Ashley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from universal
Stayed 1 night in May 2024
Response from Michael Garcia on 2024/5/22
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Good

Jacqueline, San Antonio

Liked: Cleanliness, property conditions & facilities
I didn’t realize this hotel was part of universal studios. If you have children it’s great. If your looking for quiet this is not your hotel. Children were running upstairs in the room above me hours a day which is normal for children. I had only noticed that the hotel was close to my son who was graduating from a local university.
Stayed 2 nights in May 2024
Response from Michael Garcia on 2024/5/22
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

6/10 Okay

Cesar

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Parking is to expensive and the bathroom door don’t close and no body fix it
Stayed 1 night in May 2024
Response from Michael Garcia on 2024/5/22
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Excellent

Michael, Fremont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As someone who has never stayed here I wasn’t sure what to expect. The key cards were cool a Super Nintendo Mario themed one. They worked with no issues for the room. I didn’t need it but they had a desk where you could order tickets to universal which saves time or any other info you would need. There’s an elevator should you miss to shuttle to city walk don’t walk up hill it’s a pain in the ass but instead take the elevator to the Hilton. The Starbucks is open to 11 am and they sell everything at fair price while other stuff is hotel price. Everything is very convenient and easy. I didn’t use the 24 hour gym but it’s great they have that and i also didn’t use the pool but you don’t need to bring your towels. I would definitely stay here and recommend the hotel to people. I had one minor issue that wasn’t the hotels fault but the former guest and they handled it right away. They made sure I was the priority.
Stayed 4 nights in May 2024
Response from Michael Garcia on 2024/5/22
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

VIVIAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Sheraton Universal City and overall had a pleasant experience with a few notable points.First off, the location is fantastic—being so close to Universal Studios was incredibly convenient. It made our trip much easier and more enjoyable. Additionally, the beds were very comfortable, providing a good night's sleep after a long day at the park.However, there were a couple of areas that could use some improvement. The hallways leading to the rooms had a musty smell, and unfortunately, the rooms themselves didn't have that fresh, clean scent you'd expect. This was a bit disappointing. Furthermore, the main shower head in our bathroom didn't work, which was quite inconvenient.Despite these issues, the staff were friendly and attentive, which made our stay more pleasant. I hope the hotel addresses these concerns because it has the potential to be an even better place to stay.I would recommend the Sheraton Universal City for its excellent location and comfortable beds, but I also hope they make some improvements to enhance the overall guest experience.
Stayed 1 night in May 2024
Response from Michael Garcia on 2024/5/22
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Kristina

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and prompt delivery of requests. Accommodating with early check in. Very clean
Stayed 3 nights in May 2024
Response from Michael Garcia on 2024/5/22
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Catarino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience with excellent staff on hand.
Stayed 2 nights in May 2024
Response from Michael Garcia on 2024/5/22
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a comfortable room, and the location is perfect for accessing City Walk and the theme park. I liked the hotel pillows so much that I ordered some when I got home!
Stayed 1 night in May 2024
Response from Michael Garcia on 2024/5/22
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Good

Josephina

Traveled with family
Liked: Staff & service, amenities
Great place to take your family.
Stayed 2 nights in May 2024
Response from Michael Garcia on 2024/5/17
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Nicholas J

Liked: Cleanliness, staff & service, property conditions & facilities
The cost to self park was $44 / night.
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 2024/5/22
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Lisa Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service and staff are outstanding! It was very clean and the food was good. Easy to get to Universal. They have a shuttle to transport you and comes around about every 15 min or you can walk it in 10 min. Would stay here again.
Stayed 3 nights in May 2024
Response from Michael Garcia on 2024/5/17
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Good

Susan, Auckland

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Michael Garcia on 2024/5/17
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

2/10 Terrible

Sukwon

Stayed 1 night in May 2024
Response from Michael Garcia on 2024/5/17
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

8/10 Good

Rachel

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Next to freeway, loud traffic. Patio was dirty
Stayed 1 night in May 2024
Response from Michael Garcia on 2024/5/17
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

4/10 Poor

Benjamin

Disliked: Cleanliness, property conditions & facilities
No
Stayed 4 nights in May 2024
Response from Michael Garcia on 2024/5/22
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Excellent

Aloha, American Canyon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Michael Garcia on 2024/5/17
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

2/10 Terrible

TERESA

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Michael Garcia on 2024/5/17
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

6/10 Okay

Clara

Traveled with partner
Liked: Cleanliness, staff & service
Close to everything, and transportation didn't like it been outdated.
Stayed 1 night in May 2024
Response from Michael Garcia on 2024/5/17
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service
Great place ,rooms were very clean and comfortable . Staff were very friendly and polite
Stayed 3 nights in May 2024
Response from Michael Garcia on 2024/5/17
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Lourdes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to universal with free shuttle to the park
Stayed 3 nights in May 2024
Response from Michael Garcia on 2024/5/17
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
exellent
Stayed 2 nights in May 2024
Response from Michael Garcia on 2024/5/22
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there were very accommodating and friendly. We enjoyed our time there.😊
Stayed 2 nights in May 2024
Response from Michael Garcia on 2024/5/17
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Paula, Fresno

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was pleasant upon arrival staff was friendly easy to check in. Room was clean quiet modern. Wish there was alil more dinner choices but food was excellent. Didn’t like parking fees price of hotel you would think parking free or less expensive
Stayed 2 nights in May 2024
Response from Michael Garcia on 2024/5/17
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Maddie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel and close to the park! Loved that there was a shuttle to Universal free of charge!
Stayed 1 night in May 2024
Response from Michael Garcia on 2024/5/17
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Sherrie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in May 2024
Response from Michael Garcia on 2024/5/17
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Alma

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great
Stayed 2 nights in May 2024
Response from Michael Garcia on 2024/5/12
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Tatjana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 6 nights in Apr 2024
Response from Michael Garcia on 2024/5/12
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Krystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was delicious, service was great
Stayed 3 nights in May 2024
Response from Michael Garcia on 2024/5/11
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Samantha

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Sheraton Universal was amazing, from the staff to the free shuttle over to Universal Studios. I highly recommend this hotel to anyone going to Universal Studios.
Stayed 1 night in Apr 2024
Response from Michael Garcia on 2024/5/11
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Very good amenities. Staff accomdating. Lovely rooms
Stayed 4 nights in Apr 2024
Response from Michael Garcia on 2024/5/11
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Good

Emma

Stayed 2 nights in May 2024
Response from Michael Garcia on 2024/5/10
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Natalie, Bronx

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Sheraton are awesome in every area of the facility !. My room was nice and clean and had an AMAZING view. Everything is very convenient, not just universal studios. Thank you to everyone at the Sheraton, 10/10 and I will be coming back !.
Stayed 4 nights in May 2024
Response from Michael Garcia on 2024/5/10
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Yesenia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service and amenities
Stayed 1 night in May 2024
Response from Michael Garcia on 2024/5/10
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

4/10 Poor

Holly

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Michael Garcia on 2024/5/10
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Excellent

EDITH

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely close ans conveniently located near major Hollywood attractions and tourist areas. Thr hotel provides shuttle and assist with transportation
Stayed 4 nights in Apr 2024
Response from Michael Garcia on 2024/5/10
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Alejandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in May 2024
Response from Michael Garcia on 2024/5/10
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Tamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like to walk up hills then you will enjoy the walk to Universal. Rooms were clean and attended to every day. Great hotel!
Stayed 3 nights in May 2024
Response from Michael Garcia on 2024/5/10
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

She

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Michael Garcia on 2024/5/10
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Good

Jessica, Lynnwood

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Fridge barely got anything cold and no freezer or microwave. Shower was awful because it kept flooding out from the door that was loose. Luggage cart options would have been nice outside of bellhop services and parking costs were outrageous for the distance we needed to drag our stuff or pay more. Shuttle was nice, food was good, kid enjoyed the pool.
Stayed 2 nights in May 2024
Response from Michael Garcia on 2024/5/10
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Amenities
Great service!
Stayed 2 nights in May 2024
Response from Michael Garcia on 2024/5/10
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Good

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful hotel and my daughter and I had A very nice stay. I was disappointed in being charged so much for parking each day. As a guest of the hotel, they should take him into account How much we are already paying for the room. It was also disappointing that the pool area closed so early.
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 2024/5/10
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Excellent

Shane

Stayed 7 nights in Apr 2024
Response from Michael Garcia on 2024/5/22
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Nikcole

Stayed 2 nights in Apr 2024
Response from Michael Garcia on 2024/5/22
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Yvette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. The staff was so kind and the place is beautiful and clean.
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Jonathon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free shuttle for universal was convenient and appreciated. Room was clean! We had breakfast each morning at the California! Excellent food and service. All staff were polite, responsive, and warm.
Stayed 3 nights in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Linda

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!