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Reviews of The Hoxton Holborn

4 out of 5
The Hoxton Holborn
199 - 206 High Holborn, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 645 out of 1005 reviews" "
Rating 8 - Good. 250 out of 1005 reviews" "
Rating 6 - Okay. 67 out of 1005 reviews" "
Rating 4 - Poor. 29 out of 1005 reviews" "
Rating 2 - Terrible. 14 out of 1005 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Flavio

Traveled with partner
Liked: Cleanliness
Hotel lobby was always crowded and super noisy. Very small room so quite pricey for the offering.
Stayed 3 nights in Apr 2024
Response from Lara on 2024/5/2
Hey Flavio, Thanks for the feedback. We do have quite a few room categories to choose from. Hope you choose to give us another shot, Until then,Lara and The Hox Team

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Lara on 2024/5/2
Hi Lauren, Thanks for your review! Hope to see you in house again soon, Lara and The Hox Team

2/10 Terrible

Maryam

Disliked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lara on 2024/4/28
Hi Graham, Thanks for the review. Its great to see you enjoyed your stay. We would love to have you in house again soon, Until then, Lara and The Hox Team

10/10 Excellent

Christi Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, very clean and high class hotel with a delicious restaurant.
Stayed 5 nights in Apr 2024
Response from Lara on 2024/4/24
Hey Christi, It's great to see you loved your stay! We would love to see you back in house soon, Until then, Lara and The Hox Team

10/10 Excellent

Paula

Stayed 2 nights in Apr 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibe, welcoming and professional staff.
Stayed 3 nights in Apr 2024
Response from Lara on 2024/4/11
Hey Joseph, Thank you for your review! We would love to have you back in house with us again soon, Until then, Lara and The Hox Team

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had previously stayed at the Hoxton in Brooklyn, so I was so happy to see it was available in London for my vacation. We were greeted with a warm welcome, and quickly moved to the room. Both my room and the lobby were beautifully decorated. Lovely touches to the decor, like an antique radio in my room. Rooms were clean and comfortable. Room was quiet and I slept well. Very close to tourist sites like Covent Garden, the theatre and The British Museum. Food was delicious, bar service was attentive. I’d return in a heartbeat. Two things to consider - 1) pay attention to the size of your room. The shoebox and snug options are quite small, and I paid for an upgrade after coming from another hotel whose rooms were small. 2) The lobby is a very popular spot for locals. It’s not bad or noisy, just always busy. You’ll still get good service.
Stayed 4 nights in Apr 2024
Response from Lara on 2024/4/11
Hey Joshua, Thank you for the detailed review! It's great to hear you loved your stay with us. We would love to see you back in house with us again, Until then, Lara and The Hox Team

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great staff. Room was set up oddly especially the bathroom that lacked space to put things and did not have a shower door. Lovely lobby and waitstaff but way too many outsiders freeloading off the free Wi-Fi giving it more of a Starbucks vibe instead of a hotel vibe making it difficult for paying hotel guests to get a seat when there were so many freeloaders there. Lovely place with a lot of potential; make Wi-Fi for guests only and add a shelf and shower door and it will be perfect.
Stayed 4 nights in Mar 2024
Response from Lara on 2024/4/11
Hi Michael, Thank you for your feedback! We love to hear how we can make improvements for our guests. Sorry the lobby was a little usy during your stay, our hosts at Rondo save some space for our guests. We hope to see you in house again soon, Until then, Lara and The Hox Team

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service at the hotel, also great location, very walkable for central London and close to Holborn for Tube services.
Stayed 1 night in Apr 2024
Response from Lara on 2024/4/11
Hey Morgan, Thank you for your review! We would love to have you back in house with us again soon, Until then, Lara and The Hox Team

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hoxton Holborn was perfect for our family stay. The staff was super friendly, all the front desk staff were very friendly and accommodating. The hotel has a very young vibe with lots of people in the lobby. We had the cozy room so it was small but very clean and comfortable. Area is very central with many restaurants around and public transportation
Stayed 2 nights in Mar 2024
Response from The Hox team on 2024/4/5
Thank you Ana for tthe amazing review, can't wait to see you again!

4/10 Poor

Erin

Stayed 2 nights in Mar 2024
Response from Lara on 2024/4/24
Hey Erin, Sorry to see you did't reach your expectations. We would love to hear a little more by email so we can see how we can get to 5/5, Lara

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location
Stayed 4 nights in Mar 2024
Response from The Hox Team on 2024/3/31
Thank you for the kind words Armando!

10/10 Excellent

Isadora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from The Hox team on 2024/3/28
Thank you for the high score Isadore, hope to see you again soon!

4/10 Poor

Warline

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I regretted my decision to stay here despite having read other reviews beforehand. Upon arrival, the lobby was crowded with people, and it wasn't clear if they were guests or just visitors using the facilities. This lack of distinction felt unsettling, as it seemed anyone could easily access the rooms. The front desk attendant appeared overwhelmed, handling what seemed like an excessive number of guests single-handedly. Throughout the hotel, the lighting was insufficient, creating an uncomfortable ambiance. The corridors leading to the rooms, equipped with motion sensor lights, felt dim and reminiscent of a prison. Additionally, the constant sound of water running through exposed pipes outside our room was disruptive. I wouldn't recommend this hotel for families, as the experience was far from child-friendly. The bed was uncomfortable, and the pillows were so inadequate that I'm still experiencing neck pain two weeks later. Considering these factors, I was surprised to see this establishment labeled as a five-star hotel on Expedia. Save yourself the trouble and opt for alternative accommodations. This place falls short of expectations, and I cannot in good conscience recommend it.
Stayed 2 nights in Mar 2024
Response from The Hox Team on 2024/3/27
Hi Warline, We're sorry to read that you feel this way. We are aware our open door policy and mood lighting might not be for everyone. We aren't advertised as a five-star as we're in fact a four-star hotel which may explain why we fell short of your expectation. Knowing this we hope you'd consider giving us a second chance one day!

10/10 Excellent

Laura

Traveled with partner
great location, walking distance from Euston, Covent Garden and the strand. Spotless. We stayed in a Cosy room and we were surprised how good the size was. Really nice interior design and modern. Great coffee. Couldn’t ask for more!
Stayed 1 night in Mar 2024
Response from Lara on 2024/3/26
Hey Laura, Thanks for the review! It's great to hear you loved your stay.We would love to see you in house again, Lara and the Hox Team

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lara on 2024/3/26
Hey Will, Thanks for the review!We would love to see you in house again, Lara and the Hox Team

4/10 Poor

Thomas

Traveled with partner
Disliked: Staff & service, property conditions & facilities
My partner and I stayed here because I have a long term health condition that makes walking difficult and I get tired easily so needed somewhere to stay close to the theatre. I had a stick on this occasion so was visibly impaired. At 8.30am I couldn't find any small food items to help take medication even though there's muffins and croissants on the room service menu. The hotels coffee bar was closed so I made my way down to the other bar which also looked closed/setting up. After I got back to reception I was told the food was all down at the bar/restaurant so I walked back down to it and it definitely looked closed or only available for sit down food. After I yet again made my way back to reception, they just repeated that food was at the restaurant and I was offered a bag of crisps. I was left confused, and saddened. I got back to the room and we decided to try room service instead. After waiting 45 minutes for 2 muffins, we called to cancel and get a refund because we had to go to our actual breakfast reservation, only to be told that we had to contact the restaurant by email because obviously the restaurant within the hotel, contacted on a hotel room phone, is operated entirely separately from the hotel. Luckily we had a reservation across the road at the pancake house and they were so friendly that our day was saved.
Stayed 1 night in Mar 2024
Response from The Hox Team on 2024/3/31
Hi Thomas, We're saddened to hear about your experience! Please get in touch if you'd like to discuss it further.

8/10 Good

Mirna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from The Hox team on 2024/3/23
Thank you Mirna for your positive review!

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Hox team on 2024/3/23
Thank you Hannah for the high score!

10/10 Excellent

tina

Stayed 1 night in Mar 2024
Response from The Hox Team on 2024/3/31
Thank you Tina!

10/10 Excellent

Sharon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would absolutely stay here again. Perfect location! The room was very comfortable, staff was great and the lobby was a great area to meet with friends and family.
Stayed 8 nights in Feb 2024
Response from Chris and The Hox Team on 2024/3/9
Sharon - wow! Thank you so much. We'd love to see you again

10/10 Excellent

Jacqueline

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Great hotel. Second time here.
Stayed 3 nights in Mar 2024
Response from Lara on 2024/3/7
Hi Jacqueline, Thanks for leaving a review! Great to see you loved your stay. We would love to have you in house again soon, Until then, Lara and the Hox Team

10/10 Excellent

Andrea, Alderley Edge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Hox Team on 2024/2/29
Thank you Andrea!

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities
Had a buzz around the eating and bar area
Stayed 1 night in Feb 2024
Response from Lara on 2024/2/17
Hey Stan, Great to hear you oved your stay with us! We would love to have you back in house with us in the future, Lara and the Hox Team

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was perfect! It felt like I was in a cozy bedroom, not your typical hotel room. Highly recommend!
Stayed 1 night in Feb 2024
Response from The Hox team on 2024/2/11
Thank you Nancy, for your lovely feedback! We can't wait to see you again!

8/10 Good

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, terrible pillow’s.
Stayed 1 night in Feb 2024
Response from The Hox team on 2024/2/11
Thank you for your feedback Ben, we hope to see you again soon!

8/10 Good

Sherri

Stayed 1 night in Feb 2024
Response from The Hox team on 2024/3/23
Thank you for feedback Sherri for your feedback!

8/10 Good

Jennie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was really easy to find, the staff were nice, & the room was lovely. Really well done, making the most of a fairly small area. It was beautifully styled, clean, comfortable, well-insulated to outside noise, and smelled great! The bed was comfy although the pillows were a bit of a let down (tbh it felt like they had been deflated!) The bathroom was spotless and the shower products were amazing, I need to buy some! The only negative apart from the pillows was it was a battle to wade through the oceans of people in the foyer / cafe bar area, milling around on laptops with 2-hour-old coffees. You just couldn’t hang out there bc there was nowhere to sit. So we went elsewhere to buy food and drinks. I don’t understand why the hotel is ok with this. It felt like a student refectory or library not a bar.
Stayed 1 night in Feb 2024
Response from The Hox team on 2024/2/11
So happy to hear this, Jennie! We know, our open-house lobby is pretty popular, but guests are always welcome to ask our staff for help finding a seat. Hope to see you again soon!

8/10 Good

philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel, well located, good bedrooms. Staff friendly, nice breakfast. Only negative comment was in the public areas, assume non guests used it like a coffee shop using the WiFi which meant seating wasn’t available for hotel guests
Stayed 1 night in Jan 2024
Response from Lara on 2024/2/4
Hi Philip, Thank you for leaving us a review! Sorry to hear you struggled to find a lobby spot. Our hosts at Rondo save some spaces for our guests and they will happy to help you out next time. Hope to see you at Hox Holborn in the future, Until then, Lara and The Hox Team

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Lara on 2024/2/4
Hey Gavin, thanks for the 10/10! We look forward to having you in house again soon, Lara and The Hox Team

8/10 Good

Julia Paulette Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The efficient and cozy room was just what we needed during our stay in London. The bed was so comfortable, and the room was a great place to land after long days od sightseeing. There were a couple of service snaffus, in RONDO and in room service, but were quickly remedied with a credit for items not received. Overall, a wonderful place to stay, would book again!
Stayed 5 nights in Jan 2024
Response from Lara on 2024/2/1
Hey Julia, We love to hear you had a great stay with us!Thank you for leaving us a review. Grreat to hear the hox team looked after you during your visit. We would love to have you back in house with us again, Until then, Lara and The Hox Team

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lara on 2024/1/29
Thanks for the 10/10 Hope to see you again soon

8/10 Good

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a lovely bar! My only concern was that the room had random microphone sounds coming out of the fire system above the bed. In addition, the heating/cooling unit sounded like it was leaking the whole stay. Area felt very safe
Stayed 2 nights in Jan 2024
Response from Lara on 2024/2/1
Hey Olivia, Thank you for leaving us your feedback. Thanks for letting us know of the concerns you had in your room. I hope our maintenance team had a look at these for you during your stay. We, of course would love to have you back in house with us again, Until then, Lara and the Hox team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and well located
Stayed 2 nights in Jan 2024
Response from Lara on 2024/1/29
Thanks for the 10/10 Hope to see you again soon

6/10 Okay

YENIE

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Lara on 2024/1/29
Hey Yenie, Thanks for the feedback. Reach out to us via email to let us know how we can get to 5/5, Lara and the Hox Team

10/10 Excellent

Wojciech

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lara on 2024/1/29
Thanks for the 10/10 Hope to see you in house again soon,Lara and The Hox Team

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the hotel was decorated well and very stylish. The amenities were lacking with no in-room iron/board, microwave, or accessible ice machines.
Stayed 6 nights in Dec 2023
Response from Lara on 2024/1/29
Hey Paul, Thanks for your feedback and giving us tips to improve. Ironing boards are not in the room but we have them for you to request. Hope to see you again soon, Lara and The Hox Team

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic lounge. Rooms clean, but on the small side. For some reason no shower doors. Washroom floor would get really wet, otherwise great hotel. I would definitely stay there again.
Stayed 1 night in Dec 2023
Response from Lara on 2024/2/1
Hey Anthony, Thank you for leaving us your review. I'ts great to see you enjoyed your stay with us. Sorry to hear about the issues with the shower. I hope our maintenance team were able to have a look at it for you during your time with us. We also have a room types of different sizes here at Hoxton Holborn for you to choose from.We would love to have you back in house with us again, Until then, Lara and the Hox Team

8/10 Good

Elisabetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location, far too busy lobby
Great location - nice hotel. We had a nice stay. Only thing we didn’t love was the lobby was full of people working on their laptops, headphones on. It felt like a “we work” location. Far too busy. We never wanted to linger in our own lobby because it was chaotic. The room was lovely and clean. Right on the Piccadilly line so getting anywhere in London was a breeze.
Stayed 5 nights in Jan 2024
Response from Lara on 2024/2/4
Hey Elisabetta, Thanks for your review! Sorry to hear the lobby was busy. Our hosts at Rondo always hold some spaces for hotel guests. We hope to see you again in house, Unitl then, Lara and the Hox Team

8/10 Good

Peppa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro: Lively lobby, well run overall. Staff are excellent. Dining is very good. Great location, steps from tube stop and lots of neighborhood amenities. Con: Room lighting is quite low. No shelves in the bathroom for putting out toiletries
Stayed 6 nights in Jan 2024
Response from Lara on 2024/1/29
Hey Peppa, Thanks for your review and for the constructive feedback! We hope to see you in house with us again in the future, Lara and The Hox Team

10/10 Excellent

Phil Mathew

Stayed 3 nights in Jan 2024
Response from Lara on 2024/1/23
Hi Phil, Thanks for your feedback!We would love to have you in house with us again, Until then, Lara and The Hox Team

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2023
Response from Lara on 2024/1/17
Hey Barbara, Thanks for leaving us a review. Would love to see you in house again with us in the future, Lara and the Hox team

10/10 Excellent

Ashby

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect but oddly the security or doorman told me I couldn’t sit on a couch downstairs while I was awaiting an Uber. Random people walking in off the street were permitted to. As soon as I said that I’d wait for my Uber upstairs he said it was okay. Unclear about what made him assume I wasn’t staying there and why he chose me. Weird. He was a 0/10. Other staff 10/10. Cool front desk. Clean room. Comfy bed.
Stayed 1 night in Jan 2024
Response from The Hox team on 2024/1/13
Thank you for your feedback Ashby, we are sorry to hear about your experience, Please rest assured that I have passed this feedback on to our General Manager to ensure this doesn’t happen again. We hope to see you again!

10/10 Excellent

Irina

Stayed 4 nights in Jan 2024
Response from The Hox team on 2024/1/13
Thank you Irina, can't wait to see you again!

10/10 Excellent

Jheng-Ying, Taipei City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Good location and the front desk staffs are nice.
Stayed 3 nights in Jan 2024
Response from The Hox team on 2024/1/13
Thank you for the positive feedback Jheng-Ying , we hope to see you again soon !

8/10 Good

James, Greenbelt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lara on 2024/1/10
Hi James,Thank you for leaving us a review!Would love to see you in house again soon, Lara and the Hox team

10/10 Excellent

Yasmin

Stayed 3 nights in Jan 2024
Response from Lara on 2024/1/10
Hi Yasmin,Thank you for leaving us a review!Would love to see you in house again soon, Lara and the Hox team

10/10 Excellent

tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Lara on 2024/1/10
Hi Tamara,Thank you for leaving us a review! Great to see you enjoyed your stay with us. Would love to see you in house again soon, Lara and the Hox team

8/10 Good

Maritza

Liked: Cleanliness, staff & service
The hotel was average, the rooms were cleaned but it felt old. Great lobby for drinks and the restaurant has good food.
Stayed 6 nights in Dec 2023
Response from Lara on 2024/1/10
Hi Maritza,Thank you for leaving us a review. Reach out to us by email if you'd like to let us know how we can get to 10/10!Would love to see you in house again soon, Lara and the Hox team