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Reviews of Grand Royale Hyde Park

4 out of 5
Grand Royale Hyde Park
1-9 Inverness Terrace, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 564 out of 1545 reviews" "
Rating 8 - Good. 490 out of 1545 reviews" "
Rating 6 - Okay. 245 out of 1545 reviews" "
Rating 4 - Poor. 124 out of 1545 reviews" "
Rating 2 - Terrible. 122 out of 1545 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

AGUSTIN, WINTER GARDEN

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Apr 2024

6/10 Okay

Chris

Liked: Property conditions & facilities
'Deluxe' room was small. No windows in room so it felt claustrophobic. Bad smell occasionally. Room definitely not sound proof as described. All rooms have 'slam doors'.
Stayed 2 nights in Apr 2024

6/10 Okay

Raymonde

Business traveler
It is a lovely property ; lovely reception staff ; feels so nice ; wifi excellent Downsides ; Noisy construction site outside window ; Smelly bathroom ; poor Gluten Free breakfast - no labels ; even said baked beans were not gluten free ( not had that one in 30 years of being a Coeliac !!) Shame as could have been so nice
Stayed 2 nights in Apr 2024

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central to all the sites. Close to restaurants and Hyde and Kensington parks. Staff were very helpful. Only negative was no parking on-site and it was not made clear where to park for drop off upon arrival.
Stayed 5 nights in Apr 2024
Response from Marcel on 2024/5/1
Dear William,Dear Guest, Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Excellent

Green Apple

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service
Stayed 1 night in Apr 2024
Response from Marcel on 2024/5/1
Dear Guest,Dear Guest, Thank you for your lovely review! I am pleased to hear that you did enjoy your stay and the friendliness and attentiveness of the team contributed to that. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Excellent

Kevin, Yellowknife

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Marcel on 2024/4/30
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very interesting history to property. Clean and convenient to transit and sightseeing as well as souvenir shopping. Headboard of bed needs replacement.
Stayed 3 nights in Apr 2024
Response from Marcel on 2024/4/25
Dear Catherine,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

6/10 Okay

Kevin

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel has some positives the staff dealing with breakfast service are a joy. Less so reception staff who have little interest in their guests. The rooms were adequate but not if you have luggage for more than a long weekend. Storage is limited. It is very handy for tube links to all London sites. Lots of places to eat so enjoy the breakfast and eat off site!
Stayed 3 nights in Apr 2024
Response from Marcel on 2024/4/25
Dear Kevin,Thank you for your feedback! I am pleased to hear that the friendliness and attentiveness of the restaurant team contributed positively to your overall stay. On the other hand, I am sorry to see that your comments about reception staff which i will surely be sharing with them on our next staff meeting.I do hope that I would have the pleasure of personally welcome you back in the not-too-distant future and assist you with choosing a room suitable for your needs for an even better experience. Kind Regards, Marcel Gusita Duty Manager

6/10 Okay

Mary

Stayed 8 nights in Mar 2024
Response from . on 2024/4/15
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sabryna

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very small. Other than that, it was great.
Stayed 6 nights in Mar 2024
Response from Marcel on 2024/4/7
Dear Sabryna,Thank you for your feedback! In regard to room size, I would like to assure you that we do have different room categories available, and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Marcel Gusita Duty Manager

6/10 Okay

Ian

Traveled with partner
Liked: Cleanliness
The room was barely larger than a cupboard. It was shabby with the curtain hanging off the rail and the voiles dirty and damaged. The access into the bathroom was tight and needed manouvers to get to the toilet. Not good.
Stayed 2 nights in Mar 2024
Response from . on 2024/4/4
Dear Ian,Thank you for your feedback! In regard to room size, I would like to assure you that we do have different room categories available, and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Grand Royale Team

6/10 Okay

Junko

Stayed 3 nights in Mar 2024
Response from . on 2024/3/27
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Kasey

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
A few reflections on staying here. Bed, very small. Horrible view from our window of a back alley that was very dirty. Everything really small and minimal. We don’t usually linger on our hotel rooms when traveling so it was a fine place to sleep, but front desk definitely wasn’t overly friendly-unapproachable
Stayed 3 nights in Mar 2024
Response from . on 2024/3/21
Dear Kasey,Thank you for taking the time to share your feedback! I I am really sorry to hear that your recent stay was not a pleasant and I would cherish the opportunity to discuss your feedback in detail.Kind Regards, Grand Roayale Team

10/10 Excellent

heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the architecture of this lovely victorian hotel . The hotel is in a lovely area which is quiet it has plenty of dining options and it has plenty of transport options - 3 buses and 2 tubes and within walking distance of oxford street for shopping
Stayed 3 nights in Mar 2024
Response from Marcel on 2024/3/18
Dear Heather,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

8/10 Good

Clive

Liked: Cleanliness, staff & service
Ever been in a smaller room
Stayed 1 night in Mar 2024
Response from Marcel on 2024/3/18
Dear Clive,Thank you for your feedback! In regard to room size, I would like to assure you that we do have different room categories available, and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Marcel Gusita Duty Manager

4/10 Poor

Nathalie

Traveled with partner
Disliked: Amenities, property conditions & facilities
This hotel has good potential due to its location. However the beautiful old building is in need of some major redecorating: we had some mould around the handwashing basin & in 2 corners of the bath. The window has not been painted or cleaned for a very long time (ie brown muck on painted parts). The electric sockets tend to move when trying to unplug a charger. The deluxe room was super small. All in all, not of a 4* hotel, even for London standards.
Stayed 2 nights in Mar 2024
Response from Marcel on 2024/3/14
Dear Nathalie,Thank you for taking the time to share your feedback! I am pleased to hear that the hotel location and the building contributed positively to your overall stay. On the other hand, please accept my sincere apologies about your unpleasant experience due to the room provided. Had we only known about your discomfort during your stay, we could have easily resolved the issue by providing a different room suitable for your needs. I do hope that I would have the pleasure of welcoming you back again in the not too distant future and overlook your entire stay for a much better experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Excellent

JEFFREY

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Marcel on 2024/3/12
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ennio

Stayed 4 nights in Feb 2024
Response from . on 2024/3/27
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Kristina, Markham

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
While the hotel is really lovely - our room was an upgraded “Club Room” in the basement with a view of the dumpsters. Comfortable beds and clean - but so loud at 7 in the morning when the staff sorted the garbage into the dumpsters. Were we relegated to the dungeons? Felt like it. When arriving/leaving the hotel, we felt like telemarketers calling during dinner - unwelcome. Very weird vibe from the staff - not once were we greeted with a smile, nod or a polite hello (despite saying hello). One notable exception - a friendly welcome to the delicious English breakfast. The Theatre Bar is charming with its little stage and decor. But again, the bartender didn’t engage at all. Perhaps she didn’t speak English? I wouldn’t know because she didn’t even speak to tell us the price of our drinks - just turned the Interac terminal to face us. I’ve stayed here previously (5 years ago) and it has changed drastically. It’s still a gorgeous looking hotel but the staff don’t seem to like the guests or each other. Not sure that I would stay here again? While it’s a gorgeous old hotel with a cute little bar, with a fab location close to Hyde Park, and walking distance to pubs and 2 Tube stations - it’s unfortunate that the staff are so unwelcoming.
Stayed 3 nights in Feb 2024
Response from Hazel on 2024/3/5
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

LaAndria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic 10/10
Stayed 1 night in Feb 2024
Response from Marcel on 2024/3/1
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

LaAndria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first solo trip out of the country and this hotel is the best! I will be here every time I’m in London.
Stayed 1 night in Feb 2024
Response from Marcel on 2024/3/1
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Even though I am a loyal customer to this hotel chain, I was given a room on the top floor with a tiny window and an aircon that didn't cool the room down. Still ongoing issues with my payment, as I was charged twice for my stay and the issue still isn't sorted
Stayed 1 night in Feb 2024
Response from Marcel on 2024/2/23
Dear Michael,Thank you for your feedback! As i mentioned trough the email, we have risen this issue with our accounts team, and they are working to fix the issue with the payment.I do hope that I would have the pleasure of personally welcome you back in the not-too-distant future and assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend this hotel, lovely staff, beautiful hotel x
Stayed 2 nights in Feb 2024
Response from Marcel on 2024/2/19
Dear Alison,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay and the friendliness and attentiveness of the team contributed to that. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Excellent

Andrew

Liked: Staff & service, property conditions & facilities
I’ve been staying at this hotel for over 20 years and it’s the best value for money in London, in my opinion. Great restaurants nearby, perfect for a walk through Hype Park, Bayswater & Queensway tube stations on your doorstep. Always very clean and well appointed.
Stayed 2 nights in Feb 2024
Response from Marcel on 2024/2/19
Dear Andrew,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Excellent

Kristin

Liked: Cleanliness, amenities
Ĺovelÿ historical proprty. Bed super comfortable. Staff very accommodating. (Stairwells could use some paint.)
Stayed 3 nights in Feb 2024
Response from Marcel on 2024/2/19
Dear Kristin,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay and the friendliness and attentiveness of the team contributed to that. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel in a dream location so easy to walk to the sites and shopping and as well grab a quick bite. Will def be back for another stay.
Stayed 1 night in Feb 2024
Response from Marcel on 2024/2/19
Dear Adam,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

4/10 Poor

Andrew

Traveled with partner
Liked: Staff & service
Vey nice on the outside with a nice layiut to the reception and ground floor. I booked a double room which was 2 single beds oushed together. The windown was just a thin strip about 300mm wide looking down onto a buildimg site. The carpet didn't meet the wall and overall the room needed a good lick of paint. Tiny bathroom too. Very disappointed and wouldn't stop there again.
Stayed 1 night in Feb 2024
Response from . on 2024/2/16
Dear Andrew,Thank you for taking the time to share your feedback! I I am really sorry to hear that your recent stay was not a pleasant one and I would cherish the opportunity to discuss your feedback in details Kind Regards, Grand Royale Team

2/10 Terrible

Primrose

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Extremely tiny rooms. Dirty bathroom, mold on bathroom floors. Mirrors and toilet not cleaned well. Pillow smells bad. Scratchy, smelly, itchy sheets. Floors sticky and dirty. The room I’m in is literally next to the dumpsters. When I open window, I see and smell dumpsters. Loud people outside talking. Very thin rooms so you can hear outside and other rooms. Only one towel in a two-twin bed room. I don’t understand that. This hotel is nice on the outside and the entrance, but don’t let that fool you, it’s Not four stars at all.
Response from . on 2024/2/11
Dear Primrose,Thank you for taking the time to share your feedback! I I am really sorry to hear that your recent stay was not a pleasant one and I would cherish the opportunity to discuss your feedback in details Kind Regards, Grand Royale Team

6/10 Okay

Claydon

Liked: Cleanliness
Disliked: Staff & service
The room I had was very small, even for London. Also the reception staff were not particularly friendly or pleasant at the checkin. The hotel was clean and close to a metro stop.
Stayed 1 night in Feb 2024
Response from . on 2024/2/11
Dear Claydon,Thank you for taking the time to share your feedback! I I am really sorry to hear that your recent stay was not a pleasant one and I would cherish the opportunity to discuss your feedback in details Kind Regards, Grand Royale Team

10/10 Excellent

Jane, Baltinglass

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here with family. Loved it. We'll be back!
Stayed 2 nights in Feb 2024
Response from Marcel on 2024/2/11
Dear Jane,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Excellent

Ennio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique interiors
Stayed 4 nights in Feb 2024
Response from Marcel on 2024/2/11
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Samuel

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Marcel on 2024/2/11
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zimmer relativ klein, jedoch alles (Badewanne, Warmwasse, Föhn, Fernseher, das Bett) perfektioniert. Das Frühstück ebenfalls hervorragend. Das Interieur ist beeindruckend. Der Service ist sehr hilfsbereit und freundlich. Das Hotel scheint auch eine hohe Frequenz der Buchung zu haben. MfG J.A. Verreet
Stayed 3 nights in Jan 2024
Response from Marcel on 2024/2/11
Dear Joseph,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

8/10 Good

Gerard

Liked: Cleanliness, staff & service
Great location for exploring Kensington Park and palace. Hotel was very clean, room had a good size bath tub.
Stayed 1 night in Feb 2024
Response from Marcel on 2024/2/11
Dear Gerard,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Marcel on 2024/2/11
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was so lovely and clean, beautifully decorated and so close to two different underground stations. There's tons of shops and food places around too. Staff were so lovely, polite and helpful. We can't wait to stay there again.
Stayed 2 nights in Jan 2024
Response from Marcel on 2024/2/11
Dear Sian,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay and the staff contributed to that . I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Excellent

Mandie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a lovely stay Staff are courteous and so lovely nothing was too much trouble Room was small but there was enough room for me and it had everything I needed I don’t know what the view from the window was I didn’t go to look out of it They have done their best to preserve the heritage of the hotel and yes bits are a bit tired looking but another word for that is historic! Breakfast was excellent there was a range of choices and everything I had was lovely. I will definitely use this hotel again
Stayed 1 night in Jan 2024
Response from Marcel on 2024/2/11
Dear Mandie,Thank you for your wonderful review and kind words about the staff! I am pleased to hear that you did enjoy your stay and the friendliness and attentiveness of my colleagues contributed to that and I would like to assure you that I will definitely pass it on to each and every member of the team. I do hope that you would be coming back to stay with us in the not too distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another memorable experience. Kind Regards, Marcel Gusita Duty Manager

8/10 Good

Garry

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Marcel on 2024/2/11
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Karl

Stayed 1 night in Jan 2024
Response from Marcel on 2024/2/11
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

BEVERLEY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room itself was lovely but the bed was too small for my husband has his feet were hanging over the end of the bed and the toilet was squashed between the shower and the sink making it difficult to use the toilet
Stayed 1 night in Jan 2024
Response from Marcel on 2024/2/11
Dear Beverley,Thank you for your feedback! In regard to room size, I would like to assure you that we do have different room categories available, and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Marcel Gusita Duty Manager

6/10 Okay

Anthony

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Marcel on 2024/2/11
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2024
Response from Marcel on 2024/2/11
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Tari

Traveled with partner
Disliked: Amenities, property conditions & facilities
Not a good stay. Standard room is very tiny. We had to upgrade to the next size up which was barely manageable. Shower space incredibly tight. Hallways very small and feels like they were designed for animals. Rooms not properly cleaned. Only stay here if you are desperate.
Stayed 4 nights in Jan 2024
Response from . on 2024/2/11
Dear Tari,Thank you for taking the time to share your feedback! I I am really sorry to hear that your recent stay was not a pleasant one and I would cherish the opportunity to discuss your feedback in details Kind Regards, Grand Royale Team

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Marcel on 2024/2/11
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Markie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Marcel on 2024/2/11
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Joshua

Business traveler
Disliked: Staff & service, property conditions & facilities
W
Stayed 1 night in Jan 2024
Response from Marcel on 2024/1/16
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mr colin f

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Queensway.
Lovely hotel with lots of character. The rooms are compact but nice. Staff welcoming and nice. Booked a double and was initially put in a twin, but changed when questioned, I like this hotel.
Stayed 1 night in Jan 2024
Response from Marcel on 2024/1/16
Dear Mr Colin,Thank you for your feedback! am pleased to hear that you did enjoy your stay and the friendliness and attentiveness of the team contributed to that. In regard to room size, I would like to assure you that we do have different room categories available, and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Excellent

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Marcel on 2024/1/12
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tamarind

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel staff were extremely friendly and kind
Stayed 2 nights in Jan 2024
Response from Marcel on 2024/1/12
Dear Tamarind,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay and the friendliness and attentiveness of the team contributed to that. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, nice room with good facilities, friendly and helpful staff. Good central location making travelling easy. Lovely breakfast. Excellent stay, would be happy to stay again.
Stayed 1 night in Jan 2024
Response from Xavier on 2024/1/8
Dear Paul,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay and that our hotel, facilities, and central location contributed to a memorable visit.It's especially gratifying to know that you found our staff to be friendly and helpful. We strive to create a welcoming atmosphere for our guests, and your kind words are truly appreciated.We're also pleased that you enjoyed the breakfast, and we look forward to the opportunity to welcome you back for another excellent stay. If there's anything specific you loved about your time with us or any suggestions for how we can make your next visit even better, please feel free to share.Thank you for choosing our hotel, and we can't wait to host you again!Warm regards,Xavier Gomes