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Reviews of Golden Strand Hotel

3 out of 5
Golden Strand Hotel
85 Shepherds Bush Road, London, England

Reviews

6.6
Rating 10 - Excellent. 12 out of 109 reviews" "
Rating 8 - Good. 35 out of 109 reviews" "
Rating 6 - Okay. 39 out of 109 reviews" "
Rating 4 - Poor. 12 out of 109 reviews" "
Rating 2 - Terrible. 11 out of 109 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

4.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Staff & service
Checked in around 10pm, key left in a drop box in reception- no staff around at all. Booking was for a quadruple room - 1 double & 2 single beds. In reality room had only 2 single beds. None of the contact phone numbers given work so absolutely no chance of getting hold of anyone to sort the situation out. Absolutely disgraceful that 2 guests were left without beds & forced to sleep on the floor overnight. .. Surprise, surprise not able to contact the hotel for an explanation / refund either!!... Avoid at all costs!
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
On arrival there were no staff present, someone turned up after over an hour and many phonecalls (trying to find the correct number). When someone finally arrive they could not find our booking (the hotel was sold after I had made the booking and apparently it had not been transferred) after another half hour a manager turned up, he could not find any information about my booking either, they eventually gave us a room which was clean, but the bathroom had a damp smell.
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very rude staff, broken bed
The bed was broken so I asked the ignorant and rude receptionist to change my room - she refused and said there are no other rooms available and apparently she didn't know the bed was broken which I don't believe as someone must have complained, it was the last double bedroom available - for obvious reasons. I asked hotels.com to arrange a refund but the hotel didn't agree with that. The room was a decent size but not as clean as it could be. The bed sheets had period stains which is disgusting. The shower cap was very dirty. The hotel offers free breakfast, there is a kitchen with an oven, toaster etc. When I came to the kitchen for breakfast, two foreign ladies (one young, one older) told me that it is self service so I was going towards the toaster to toast some bread and I was told in a very rude and aggressive way that I can't touch the toaster even though they just said it's self service. I asked for a toast and the angry girl told me in her usual aggressive way that she will bring it to me so I can sit down but I wanted to wait for it and have a look at other food options - both the girl and the lady were looking at me in an angry way. When the toast was ready the girl put the toast on the table in a strong way, I'm surprised the plate didn't break. Exceptional rudness. There is seriously something wrong with the staff and their attitude - terrible experience.
Stayed 1 night in Aug 2018

6/10 Okay

Wiliam

Liked: Cleanliness
Disliked: Staff & service
About 30 -40 mins away from everything
This was a basic hotel about 30-40 min train ride from the airport or down town. With access to the tube station. Great for a one day layover. Breakfast was good , rooms were clean. Bed reminded me of the spring beds we had in army cadet camp, but they were not bad. Reception staff appears to be just someone higher to process the payments. Not helpful in suggestiING good place to eat or little things like that. But it's a budget hotel so that's to be expected
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
You get what you pay for
Fit for purpose. Fine for a night. Not romantic or anything just good for a concert in Hammersmith Apollo. Would stay again. Room was small but clean and warm.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
For the price, a very good option.
Considering it's a budget option. For one night in London I was pleasantly surprised. Chap at desk was polite and efficient. The room was small, but clean and modern with a clean modern bathroom. Bed wasn't the most comfortable, kind of like staying in someone's spare room but perfectly fine for the price. The walls are a little thin and I could hear people talking in the room above until quite late but it wasn't too loud and didn't stop me sleeping. Continental breakfast included too. Overall excellent value for money compared to other budget options in London (I paid £55 for a double room with en suite). It's also walking distance to both Hammersmith tube and Shepherds Bush tube. Westfield shopping centre and a ton of restaurants and pubs and is in a safe and nice area.
Stayed 1 night in Oct 2017

6/10 Okay

sabrina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Watch out got double charged!
Nice room as upgraded to a family room. Breakfast was lovely start to the day. Had no shower head on shower but that's was sorted quickly by maintainance. What ruined the stay was being charged twice for the stay on my credit card! Mistakes happen but I had to contact the hotel in several occasions. HOTELS.com we're useless as well they took payment then would not help me get my money back. Was sorted eventually after perseverance.
Stayed 1 night in May 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
+ clean and confort bed - breakfast served until 9am SHARP, 5mn late and we couldn't even get a coffee. quite rude behavior
Stayed 1 night in Aug 2017

8/10 Good

Sara

Liked: Cleanliness, staff & service
The room was small. The location is awesome and so was the staff.
Stayed 3 nights in Jun 2017

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Grand strand hotel (saba)
Sign on hotel said check in @ saba down a block and that's where we slept..all good except promise of airport shuttle as stated when I booked was NOT true.. Smart people would ask for first floor unless u like trudging up stairs and bathroom too small but served purpose.Only ten min walk to underground station.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and cosy room, staff very nice.

8/10 Good

Shirl, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
10mins walk from hammersmith metro station. Near shops and mall.Good breakfast. However, the room got smell and the shower has leaks. A very good budget hotel.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Okay for a night
Hotel itself was nice, found the room to be very small and difficult to move around in. Wouldn't stay longer then a few nights. Expensive for what it was but then again it's London, things were connected to the walls for ventilation but wires weren't long enough to plug in, waste of space. Staff were v kind and friendly, rooms very clean. Beware of the unregulated temperature shower, it's a nasty shock.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

8/10 Good

Temitope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hassan was excellent. Give that guy a medal!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Mrs Sarah, Stourbridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place To Stay
Great location for visit to London. Lovely hotel. Clean and Comfortable

6/10 Okay

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cramped room but perfect for quick overnight
Comfortable but very small room. Host was very polite and friendly. Breakfast the next morning was good and the women we helpful and friendly. Half mile walking distance from good pubs and is located inside district 2 so a day train ticket works to get you around on the district line. We got a 'secret price', probably wouldn't have been happy with paying more than 80€ a night for such a small room.

8/10 Good

Tim, Mansfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doing marathon so ideal for what we needed. clean tidy good breakfast.staff friendly and helpful

8/10 Good

Dana, St. George, UT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Victorian Charm
This hotel is charming; it's a 10-minute walk from an underground station that took us wherever we wanted to go. It's about a 30-minute ride to Heathrow, about 30 minutes to the Tower of London, and maybe 20 minutes to the British Museum. The hotel is on a main street, but the rooms are in the back, so we heard no traffic noise. The room is very cozy - think cruise ship cabin. The breakfast is excellent. The front desk is open 24-hours. They very conveniently sell (for 5 pounds) power converters - handy since we left ours at home. I would recommend this place.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Charlotte, Stoke on Trent

Disliked: Cleanliness, property conditions & facilities, room comfort
We had a bathroom which was freezing with tissue paper around window to try and stop the draft. A dirty towel in room folded ready for us to use also

8/10 Good

Gary, Shrewsbury

Liked: Cleanliness, staff & service, room comfort
Two day London break
Hotel was in a good location in Shepherd's Bush two tube stations ten minutes walk away . Plenty of places to eat around the area, seemed a safe area.hotel was clean .breakfast was ok pleasant staff .

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away! Rude, lazy staff, no hot water!
It was the worst hotel experience i've ever had. And i'm gold expedia member for years and spend 50-60 nights per year in different countries. The indian who was working day shifts lied to me few times and was extremely rude, screaming and almost hitting me. THERE WAS NO HOT WATER!!!!!! just very cold, or not that cold water in the shower. Rooms extremely small and noisy. Stay away, way overpriced, wouldn't go there even if they pay me

6/10 Okay

Carol, Winchester

Liked: Cleanliness
Disliked: Staff & service
Great for a short stay.
It was fine for one night but the room we had was on the top floor, no lift and several flights of stairs, it was clean and functional, it was quite small and had a sloping ceiling as its converted roof space so seemed smaller. Breakfast was slow, system is you wait to be served and it took 10 minutes for someone to come take our order. There wasn't much variety just eggs and beans or cereals. In all it was good value for money and we would stay there again for a short stay.

2/10 Terrible

S, Scotland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WARNING - AVOID!!
When you arrive you are greeted with a notice to check in at another 'hotel' down the street. I say 'hotel' as these are not hotels at all. They are hostels. Upon checking in we went back to the strand and up the stairs to our room - there is no lift. When we opened the door to the room our hearts sunk. It was basically the size of a small double bedroom in a house, and the double bed took up the entirety of one end of the room. There was a tiny shower room and if you wanted to sit on the toilet you couldnt shut the door. After a few mins we decided there was no way we were staying here so i logged onto expedia and booked another hotel. We went back to the reception at the other 'hotel' but there was nobody there. Interesting when the sign states that you have 30 mins to assess your room and report any problems but you cant if there is nobody there. In the end i slid the room key under the door and we left. Unfortunately we did not take photos.

6/10 Okay

Karen, Knottingley

Liked: Staff & service
Disliked: Cleanliness
City break
Good base not booked into original hotel but one further up road but same sister hotel . Continental breakfast good lady who ran breakfast room was lovely very efficient and helpful

6/10 Okay

Joseph, Northampton

Disliked: Property conditions & facilities, room comfort
Very average
It's expensive to say in London but this place was cheap, and therefore was always going to be pretty average. Small room, smallest bathroom ever and could hear everyone in every other room if they made a noise. However, for the price and location I won't complain. Just don't build it up to something it's not.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Great location, room is a bit small
Location is great, room is a bit small but is to be expected because of the relatively low price.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Rebecca, San Francisco

Liked: Cleanliness
Basic, serviceable hotel
Very basic amenities. Serviceable, but not a sanctuary. Also note that there is no A/C if you are staying in the summer, and the rooms get very stuffy. My brother also tried to get in touch with me at the hotel, and said the reception staff were very rude to him. But my interactions were pleasant enough.

8/10 Good

Noel, south africa

Liked: Cleanliness, staff & service
london holiday
perfectly comfortanle for our neeeds, afterall when youre in london on holiday all you need is a clean bed to sleep in!!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good deal.
Good hotel for the price, close to subway. Good breakfast served by friendly staff to start the day off. Room was small but clean. I would stay there again.

8/10 Good

Chin Fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Andrea, Aberdeen, UK

Liked: Cleanliness, room comfort
Black out curtains/blinds would have been nice
Overall, this is a good, simple hotel. It's clean, well decorated, and nice. Breakfast is very basic (eggs, toast, 3 types of cereals, Tesco yogurt, tin fruit salad, tea/coffee/milk/water) and breakfast staff could easily be kinder (they were openly telling people that if they didn't want to wait, they should come down earlier for breakfast!!). My main issue is that the room only had very fine curtains which did not filter the light at all. It did not have blackout blinds or curtains. In June, when by 5am is already bright, this is a problem, especially if you are travelling with two kids, as I was.

6/10 Okay

Chris, calgary

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Small room, maids left our window open
Not a bad hotel. Our room was close to the breakfast area and the noise woke us up at 7:30 every morning. Additionally, we came back to our room on the second day and found that the maids had opened and forgotten to close our window. This window was visable/accessable from the street and big enough for a person to easily climb in. Nothing was stolen, but the security of our room was compromised by the hotel staff. Otherwise the hotel was decent for the price we payed.

6/10 Okay

Michael, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap & Comfortable - friendly staff
Positives: Value for money Friendly Staff Good Location Good Transport Links Clean Modern & Nicely decorated Overall I would recommend this hotel if you are just intending to use it as a base and will be out all day long. It is perfectly comfortable & modernly decorated. The staff are very friendly & generally helpful. Lots of positives at this price point.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was a great stay
loved it

4/10 Poor

Verified traveler

Disliked: Staff & service
A cheap room tho' not much sleep
The room was cheap and so this review needs to be seen in that context. The main problem was that the couple in the room next door shouted and swore at each other relentlessly all night long + there was just a plasterboard "wall" between us so I heard every word. Banging on the wall made no difference + there were no hotel staff present to complain to - I even had to collect my room key from a different hotel. The absence of staff on site contributed to the problem of noise disruption.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
I was able to check in late at neighbouring hotel and leave luggage here safely after stay. Did not sample breakfast but was satisfied with the standard of accommodation for the price paid.

10/10 Excellent

Verified traveler

Liked: Property conditions & facilities, room comfort
cute hotel, in pretty and safe neighbourhood
Ensuite bathroom, cosy room, nice location, pretty neighbourhood, not so far away from the tube. We will definately book there again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golden Strand Hotel
It was a great B&B! It was very clean with good facilities. The staff were really friendly and the breakfast was delicious! It was not too far from shops, restaurants and public transport routes! Perfect for short stays in London!

6/10 Okay

Raka, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Decent guest house in Hammersmith
Just stayed one night before leaving for flight from LHR next morning. Accessible to Hammersmith tube station on the Picadilly line. Quite a few nice pubs near by, but a mainly residential neighborhood with a lot of guest houses. Hotel was kitted out in IKEA everything. Only main compliant was no shampoo provided, and the reception staff wasn't there when I arrived--in fact they were in the kebab shop down the street. Lovely fry up for breakfast.

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
Radiators do not work
This hotel should make sure that the radiators work when it is minus 2 degrees....There were also no blankets...!

4/10 Poor

stephen, felixstowe,suffolk

Disliked: Staff & service, room comfort
golden strand hotel
if your used to staying in hotels please check your reservation with the hotel or you may end up sleebing on the floor as i did,as for breakfast eggs scrambled or fryed nothing else hot excapt your tea or coffee

8/10 Good

m, livingston ( Scotland for the geographically chall

Liked: Cleanliness, staff & service, property conditions & facilities
Near the Hammersmith Apollo
Went down to see a legend of a band called Mott the Hoople, for me and my mate's needs the room was fine, t.v. fridge, decent beds, clean tidy shower room. only drawback, can't fry an egg, next time I'm down I'll give the cook a lesson . Very good value and very friendly.

4/10 Poor

l, seattle , wa

Disliked: Property conditions & facilities
ok for the price, but just to sleep there
Breakfast was great, but the breakfast room was too small no handtowels or washcloths, only 2 large towels for 2 people, had to request more Leak in the bathroom DID have free wifi and a refrigerator in the room, that was a plus! Small walk to tube station, wasn't bad. VERY TINY ROOM, but hey, it's europe

6/10 Okay

2, Ireland

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not what I expected
Hotel staff were veray helpful and willing to help. The double room we stayed is basically a signgle room - very small in size. Fridge did not cooling though the pump was making noise. TV channel and picture was not good and no remote control.

2/10 Terrible

PATRIZIA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
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