Find Hotel Wedding Venues in Lockport, NY

"The staff at this location is probably the best I have seen in a long time. From the front desk to the valet. Everyone is on the same page and treats you like you are wanted. Second time staying and it has been great both times. Good job staff"

"Check in Stall at Desk was very friendly & accommodating. Especially a staff member named Mike. He allowed me early access & upgraded my room type at no charge. Great gentleman and very friendly. Door men/Porter staff extremely helpful. Allowed me store my personal effects at no charge prior to check in."

"Poor customer service. And worse management. "

"The hotel is changing hands and there are some improvements needed but they are working on them. My only complaint the phone number listed is not a direct line to hotel and they advertise contential breakfast but its a pay for breakfast"

"Not informative in website about booking policy. Very hard to accommodate with. "

"I had no problem with my pets. I do wish they were welcome in the lobby area away from food). Many pets will bark if left alone in the room. "

"For the price I paid ($230 for 4 days and 3 nights), I loved this trip. It was so close to Niagara Falls, the border, and the casino. The breakfast was great, saving my boyfriend and I a bunch of money for breakfast (they had pancakes, eggs, toast, syrup, sausage, and yogurt!). The only downside to this location is that the shower has no storage to put your own products (although they do provide body gel, shampoo, and conditioner). Also, the pool was colder than expected. We were able to enjoy it one time for a few hours during our trip, but after knowing that the pool wasn't heated at all, we couldn't find a reason to go back in. Overall, if you're choosing this place for the pool, that will only benefit in the summer. If you're picking the hotel for everything else in addition to the pool, then I would agree. "

"too hot in the room. could not adjust the temperature satisfactorily"

"Good sized rooms, great for a quick night stay before a flight"