Best Western Loch Ness Hotels

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Top Loch Ness Hotel Reviews

Columba Hotel Inverness by Compass Hospitality

4/10 Poor

"This hotel is run down and tired. While the rooms seem to have. been updated they lack any ornamentation at all to make you feel welcome . just bland boxes. there are no outlets by the bed for plugging in phones or other devices. The hallways are threadbare and seem to need more regular vacuuming. Half of the faucets in the ladies room didn't work. My room was noisy and rubbish taken out in the back byy window woke me up each morning at 6 am. I'd never stay there again."

Inverness Palace Hotel & Spa, WorldHotel Distinctive

4/10 Poor

"We deliberately booked this venue as they boasted 6 new EV chargers. They wrote to us in the days before we arrived and again highlighted the chargers. We were therefore very surprised when we got there to learn that they weren't working and apparently hadn't worked for some time. There was however one charger that was working but it was occupied. The next day it was again occupied by the same car and this happened again the following day. When we asked if the car could be moved as it would obviously now be full we were told no and that in fact belonged to a staff member! For a hotel to market amenities that it does not in fact have operational is bad enough but then for a staff member to hog the one actual resource that many customers wanted is, in my view, completely unacceptable. Mark Scobbie, the general manager of the hotel's owner, solicited feedback by way of a stock email after our stay and I fed this back to him. That feedback was completely ignored hence the need to write here. Overall a very disappointing customer service experience."