All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Overall clean but the dark wallpaper above the showers left other peoples handprints which made me feel uncomfortable so we switched rooms . Not a good idea. The one king size bedroom set up is different as it has the bed up against the south wall which felt off. The room seemed a bit smaller than other places
Staff was very accommodating - room was comfortable, great shower, big desk space, bed was super comfy. Food options are limited onsite and not too many choices right near hotel, but plenty a mile or two away
Jacquelin
Stayed 2 nights in Mar 2024
10/10 Excellent
Saskia
2024/3/25
Saskia
Stayed 1 night in Mar 2024
2/10 Terrible
Binca, Northampton
2024/3/10
I lost my license and had no other picture ID so check in was not pleasant
Binca
Stayed 1 night in Mar 2024
Response from Gabriel on 2024/3/13
I completely understand your frustration with your check-in experience. We at the Courtyard Marriott pride ourselves on not only providing exceptional guest service. But also following all our safety and security procedures. While it took more work to check in without a Photo ID. Our staff was able to find a workaround and get you into your room without compromising your safety. Security is an essential part of what we do, verifying the identity of all our guests, which helps keep the hotel staff and clientele safe. We appreciate your understanding of this issue.We look forward to welcoming you back to our property in the future.
Thank you so much for your 5 out of 5 review! We do our best to provide excellent service! We look forward to welcoming you back in the future!
10/10 Excellent
Donna
2024/1/25
Donna
Stayed 1 night in Jan 2024
4/10 Poor
Nancy
2024/1/13
Nancy
Stayed 1 night in Jan 2024
Response from Gabriel on 2024/2/29
Hello Nancy, We appreciate all reviews, both positive and constructive. I am sorry to see that we did not meet your expectations here on property. We hope in the future we can welcome you back and you will give us the opportunity to give you our best service!
Hi John! We are so glad you enjoyed your stay with us here at the Courtyard Marriott in Lenox. We do our best every season to ensure our guests have a wonderful experience here at the Courtyard. We look forward to having you stay with us again in the future!
Hi Thafur! I am so happy you enjoyed the holiday season with us at the Courtyard Marriott in Lenox. Our team works hard to ensure everyone has a pleasant stay, and the holiday season is no different. We are here to provide the cheer.We look forward to welcoming you through our doors in the future!
10/10 Excellent
Michael
Traveled with family
2023/12/21
It was great
Michael
Stayed 1 night in Dec 2023
Response from Gabriel on 2024/1/11
That is so wonderful to hear, Michael! We love it when our guests take the time to voice their happiness, especially once their stay is over. We look forward to hopefully seeing you again in the future!
Thank you so much for your 5-star review! We appreciate whenever our guests leave feedback, whether it is positive or constructive. We are glad we were able to give you a perfect stay! Please do not hesitate to join us again on your next Berkshire trip!
Thank you for your feedback! Our devotion to select service is what makes our property one of the forefront Marriott properties in the Berkshires! We are so glad you enjoyed your stay with us and look forward to welcoming you back in the future!
Thank you so much for your perfect rating! We work hard to ensure our staff always brings our guests the best quality service. Please do not hesitate to stay with us again for your next trip to the Berkshires!
4/10 Poor
Albert
2023/12/4
Albert
Stayed 2 nights in Dec 2023
Response from Gabriel on 2024/1/11
Hi Albert, I am so sorry you did not enjoy your stay with us at the Courtyard. We strive to give every guest a wonderful stay. In your case, we have fallen short, and we apologize for that. As always, we are committed to excellence and welcome all positive and negative feedback. We hope to welcome you back in the future and get the chance to surprise and delight you!
10/10 Excellent
Deniz
2023/12/4
Deniz
Stayed 1 night in Dec 2023
Response from Gabriel on 2024/1/11
Hi Deniz, Thank you for leaving such a positive review. We appreciate all feedback from our guests, however we love when our guests are simply satisfied with their stay. We look forward to hosting you again soon!
8/10 Good
Peter J
2023/12/2
Peter J
Stayed 2 nights in Nov 2023
Response from Maria on 2024/1/11
Thank you so much for your rating! We pride ourselves on the select service we give our guests; our ability to do a lot with a little is one of our most vital qualities. Our long-time repeat guests often comment on the smiling faces and good humor of our entire team.We look forward to welcoming you back to the Courtyard Marriott in Lenox for your next adventure to the Berkshires!
Hi Lisa! Thank you so much for your outstanding review! Our staff appreciates all feedback, and we appreciate you taking the time out of your day to tell us how we did! We hope you will seek us again on your next adventure in the Berkshires!
10/10 Excellent
Kelly
2023/11/18
Kelly
Stayed 1 night in Nov 2023
Response from Maria on 2024/1/11
Thank you so much for your 5/5 rating! Our team works tirelessly to bring you the best possible service. To see that effort paying off is a reason to celebrate! Thank you again for your feedback.We look forward to seeing you on your next trip to the Berkshires!
Hi Nancy, I understand our dining options are limited here on the property. Thank you first for staying with us; we are happy you enjoyed most of your stay in response to our limited dining options. Currently, our staffing numbers do not allow our bistro to function full-time. We are actively seeking new help to correct this issue. We hope you will return and enjoy our bistro once we are fully staffed.
Thank you for your kind words Ann Marie! We appreciate our guests feedback especially in such a positive way! We look forward to having you stay with us again in the future!
The room has a terrible, dirty person/dirty dog smell, also pouring from AC unit
joseph
Stayed 1 night in Aug 2023
Response from Josh on 2023/8/18
Hello Joseph,Thank for taking the time to review our property. I am sorry to hear that your accommodations were not up to our high standards. I understand how this could make for a frustrating experience. I have shared your feedback with housekeeping and maintenance. I hope that this does not deter your from visiting our location in the future for the better stay that you deserve. Have a great rest of your day and thank you for visiting Courtyard by Marriott Lenox Berkshires.
Thank you for taking the time to give us your feedback; we really appreciate it. I am very pleased to know that you enjoyed your recent stay with us as we take pride in offering the best guest experience possible. Please be sure to come back and visit us the next time you are in the Berkshires.
Hello Evangelia,Thank you so much for taking the time to review our property; we really appreciate it! We are happy to know that you found your stay to be very enjoyable. We hope to see you next time you visit the Berkshires! Have a great rest of your day!