Exterior

Reviews of SureStay Hotel by Best Western Lenoir City

2.5 out of 5
SureStay Hotel by Best Western Lenoir City
400 Interchange Park Dr, Lenoir City, TN

Reviews

6.4
Rating 10 - Excellent. 78 out of 369 reviews" "
Rating 8 - Good. 99 out of 369 reviews" "
Rating 6 - Okay. 63 out of 369 reviews" "
Rating 4 - Poor. 66 out of 369 reviews" "
Rating 2 - Terrible. 63 out of 369 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and comfortable. Front desk staff was amazing. Will definitely stay here again.
Stayed 3 nights in May 2024
Response from Hotel Manager on 2024/5/11
Dear Lisa,Thank you for your feedback and for choosing to stay with us! We're delighted to hear that you found our rooms clean and comfortable, and we're thrilled that our front desk staff made such a positive impression on you. We appreciate your kind words and your intention to stay with us again in the future. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
it is right off interstate I-75. Easy to find.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/30
Dear Beverly,Thank you for your perfect rating and feedback! We're glad to hear that our location right off Interstate I-75 made it easy for you to find us. We strive to provide convenient accommodations for our guests, and we're pleased that our location met your needs. We appreciate your review and hope to welcome you back again in the future!Sincerely, Hotel Manager

4/10 Poor

Lane

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived I had inadvertently booked a smoking room, this was not acceptable to me as my husband has heart conditions. I tried to cancel with the property on site but, because of the hour 5:30 pm they would not cancel. I was going to book another upgraded room at the same motel. Expedia rep. could not satisfy my request either. We stayed in the room and we were very uncomfortable because of the imbedded smoke. Also, the rooms were not remodeled as the listing had offered. We will not be staying there again!!!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/23
Dear Guest,We sincerely apologize for the inconvenience you experienced with your booking and for the discomfort caused by the smoking room. We understand the importance of a smoke-free environment, especially for individuals with health conditions. We regret that we were unable to accommodate your request to cancel or change rooms due to the timing. Your feedback about the discrepancy in the room condition is noted, and we will work to ensure our listings accurately reflect our accommodations. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 Okay

Shawn

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This location is not perfect but it is clean and the price is reasonable. It’s a value pick.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/26
Dear Shawn,Thank you for your kind feedback! We're glad to hear that you found our hotel clean and reasonably priced. Providing a clean and affordable stay is important to us, and we're pleased to know that we could offer you a good value for your stay. We hope to have the opportunity to welcome you back for another comfortable stay in the future!Sincerely, Hotel Manager

6/10 Okay

Brandi

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 2023/12/17
Hello Brandi,Thank you for choosing our hotel for your recent stay. We value your feedback and would appreciate it if you could kindly reach out to us directly to discuss any issues or concerns you may have had during your stay. We strive to provide exceptional experiences for all our guests and would love the opportunity to address any areas that may have fallen short. We hope to welcome you back in the future for an improved stay.

4/10 Poor

Diana

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room had a weird smell. The door didn’t close properly so there was a crack that let in cold air. Had to clean the toilet seat before I could use it. Stayed for 1 hour and checked out, went across the street to the Holiday Inn. Staff was nice upon check in so I didn’t ask for a refund.
Stayed 1 night in Dec 2023
Response from Manager on 2023/12/17
Hello Diana,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the issues you encountered during your stay. We appreciate your kind words about our staff and are glad they provided a pleasant check-in experience. If you have any further concerns, please don't hesitate to reach out to our management team directly.

4/10 Poor

Jeffrey F.

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on 2023/12/10
Hello Jeffrey F.,We're sorry to hear that you didn't have the best experience during your stay. We encourage you to reach out to our hotel directly so that we can understand the specific issues you encountered and address them accordingly. Your satisfaction is important to us, and we value your feedback.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 2023/12/3
Hello William,We are thrilled to hear that you had a fantastic experience during your stay with us! Our team is dedicated to providing exceptional service and creating memorable stays for our guests. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and quiet
Stayed 1 night in Nov 2023
Response from Manager on 2023/11/26
Hello anna,Thank you for your feedback! We appreciate your kind words about the peaceful ambiance of our hotel. We're glad you enjoyed your stay and hope to welcome you back in the future for another relaxing experience.

8/10 Good

William

Stayed 3 nights in Nov 2023
Response from Manager on 2023/11/26
Hello William,Thank you for staying with us. We appreciate your rating and hope you had a pleasant stay. If you have any further feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

8/10 Good

Raleigh S.

Traveled with family
Liked: Property conditions & facilities
Clean.
Stayed 1 night in Nov 2023
Response from Manager on 2023/11/19
Hello Raleigh S.,Thank you for acknowledging the cleanliness of our hotel. We take pride in maintaining high standards of cleanliness for our guests' comfort. If there's anything else we can assist you with, please feel free to reach out to our management team directly. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

steven j, Schwenksville

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 2023/11/14
Hi Steven! We regret to hear that you did not enjoy your stay with us. We hope to see you again someday and to transform your opinion of our hotel and service.

10/10 Excellent

Hunter

Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on 2023/10/17
Dear Hunter, Thank you for taking the time to leave a positive rating of your stay with us. We're delighted to know that you had a satisfactory experience during your visit. We hope to have the pleasure of hosting you again in the future and providing you with another enjoyable stay. Your comfort and satisfaction are our top priorities, and we appreciate your kind words.

2/10 Terrible

John, MIRAMAR BEACH

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy and smelled of mold. No water pressure. It looks like they tried to freshen the room up but it reminds me of putting lipstick on a pig. I would not stay here again. I would rather sleep on a park bench. The manager was not accommodating and was rude when we brought up issues.
Response from Manager on 2023/10/29
Hello John,We apologize for any inconvenience caused during your stay. Please allow us the opportunity to investigate and address these concerns.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service
Disliked: Amenities
Property conveniently close to expressway. Breakfast didn't have much to offer. A couple of food choices within walking distance but not great choices. Unlocking door with room key wasn't easy
Stayed 1 night in Sep 2023
Response from Manager on 2023/10/4
Hi Nicholas,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast services, apologize this was not up to your preferences. Also about the keys, we will have it checked. We hope to impress you during another visit with every level of service.

8/10 Good

Heather

Traveled with partner
Liked: Cleanliness
Just what we needed
Stayed 1 night in Sep 2023
Response from Manager on 2023/10/3
Hi Heather,Thank you for sharing this review, and we welcome you to visit us again anytime!

8/10 Good

Jeffrey F.

Traveled with family
Liked: Amenities, property conditions & facilities
Ordered a non smoking room and a downstairs room got a smoking room and a upstairs room
Stayed 2 nights in Sep 2023
Response from Guest Relations Specialist on 2023/9/12
We apologize for the mix-up with your room preference. Our team will work to ensure that this doesn't happen in the future and that your stay is as enjoyable as possible. Thank you for your feedback.

8/10 Good

Lloyd

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, nice people
Stayed 2 nights in Sep 2023
Response from Guest Relations Specialist on 2023/9/12
We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convienient.
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on 2023/9/8
Thank you for your recommendation and welcome back! I’m glad you find our cleanliness and modern accommodations pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

4/10 Poor

Sandy

Disliked: Cleanliness, staff & service, property conditions & facilities
Would not recommend to anyone.
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on 2023/9/5
Hi Sandy, We're genuinely sorry to hear that your experience with us wasn't up to your expectations. We appreciate your feedback, and we'll use it to improve our service. If there are specific issues you'd like to share or discuss further, please don't hesitate to contact our management team. Thank you for giving us the opportunity to address your concerns.

2/10 Terrible

Rajkumar, Nolensville

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was tough, once I opened the room, it smelled so bad, TV did not work, refrigerator was turned off and opened with a soaked towel inside, phone did not work, TV was fixed later, but horrible, this TV and the channels were like 20 yrs back, no guide, the remote and TV do not collaborate, the shower curtain rod is in a weird shape, the curtain did not stand, it drops to the middle, btw, the mattress was good, luckily. The cleaning lady did not stop blowing the patio even when I was standing there, the swimming pool water was not transparent, someone must have mixed a couple of gallons of milk in it. Do not recommend this for more than $40 a night. Very bad experience. Should have read the reviews… it was hard to find the breakfast room , when I found it, they had baby bagels, never seen that in any of the hotels that I stayed before. Very limited choice, the coffee was so bad. BTW, the banana was good. No one was available in the front desk when needed. We rank the bell several times. Great hotel, but not recommended.
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on 2023/8/21
Thank you for sharing your feedback with us. We're sorry to hear about the challenges you faced during your stay. We apologize for the issues you encountered with the room, amenities, and service. Your comments will help us improve our services and address the areas that need attention. We value your input and hope to have the opportunity to provide a better experience in the future. If you have any further concerns, please feel free to reach out to us directly.

8/10 Good

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pool was ok no one in it
Stayed 5 nights in Jul 2023
Response from Manager on 2023/7/9
Hello Sylvia,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our pool. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

2/10 Terrible

Horace

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 2023/7/4
We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

4/10 Poor

Kenneth

Liked: Staff & service
Disliked: Property conditions & facilities
It was conveniently next to the freeway and plenty of restaurant choices. Continental Breakfast was very limited, very disappointed. Room had worn carpet with holes in it.
Stayed 1 night in Jun 2023
Response from Manager on 2023/6/18
Hello Kenneth,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
All staff members were very friendly and helpful. We will stay again next time we are in the area
Stayed 3 nights in Jun 2023
Response from Guest Relations Specialist on 2023/6/16
Hello Stephen, We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

8/10 Good

JAMES

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from Guest Relations Specialist on 2023/6/14
Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

2/10 Terrible

stephanie, Hernando

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room had bugs, smelled like mold, tub had a hole in it. Worst hotel I’ve ever stayed in.
Stayed 3 nights in Jun 2023
Response from Guest Relations Specialist on 2023/6/7
Hello, Stephanie. Thank you for your review. We are sorry that your room had some cleanliness issues. We have shared them with our Director of Housekeeping and staff, and we have taken action to ensure we do not repeat these issues in the future. We do our best to maintain high standards and continually strive to improve our service. Comments like yours help us in this process, so we appreciate all your feedback. Thank you again for your patience, and we hope to have the opportunity to provide you with an even better stay on your next visit.

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property owners are very nice. Surrounding properties could use attention.
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on 2023/6/6
Hello, Wayne. We appreciate you sharing your kind recommendation. It's great to hear that you enjoyed our friendly service and clean accommodations. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

2/10 Terrible

Jackie

Traveled with family
Disliked: Staff & service, property conditions & facilities
Old and run down . Bed was hard a a brick. Everyone that we encountered was extremely RUDE
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on 2023/6/5
Hello, Jackie. Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests’ experience to be outstanding. Your feedback is greatly appreciated. We hope you will allow us to redeem ourselves and deliver a seamless experience on your next stay.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Guest Relations Specialist on 2023/5/31
Dear Guest, We regret to discover that you weren't thoroughly impressed with us during your most recent stay. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your rating will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for you and other guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Shaun

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Hotel - Do not recommend staying here
This is a horrible hotel. We traveled from Florida back to Michigan and needed 2 rooms for the night. One for us and one for our daughter and her 2 year old baby. Upon checking in we discovered the rooms were filthy. Smelled like urine, broken bathroom door and feces on wall. Strangers outside our door and next to car smoking dope and other substances. Not comfortable having my granddaughter stay there. Not a safe place or clean. We brought it to the owners attention and he agreed to give us a refund. We drive down the road to find a safer cleaner place to stay. The owner has now denied it all and will not give us the refund. This place needs to be shut down. I should have read the other reviews because they are all bad. Horrible owner, disgusting hotel. I would not recommend anyone stay there ever!
Stayed 1 night in May 2023
Response from Guest Relations Specialist on 2023/5/31
Hello there, Shaun. Thank you for taking the time to tell us about your experience. We tried our hardest to provide you with a solution during your check-in and even showed you our vacant rooms, but we were unable to change your mind. Because this was booked through a third party, the cancellation and refund policy is more constrained. Despite our attempts, you chose to leave, and we were unable to provide you with a refund in this case. Thank you for your time.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
How bad do you need to stop?
Location convenient... served its purpose..we needed a break from driving... but otherwise can use some work. Stains on sheets. Dirty dusty walls and celings. Tv covered in something streaky and dirty. The front desk guy rude. So overall they should be charging less..
Stayed 1 night in May 2023
Response from Guest Relations Specialist on 2023/5/30
Dear Guest, Thank you for your input. We're delighted to hear that our location worked out well for you. Though we are disappointed that our housekeeping did not meet your expectations, we appreciate your feedback and will use it to implement improvements for a better experience and overall impression of our hotel. Our sincere apologies if you found our associate unhelpful and insincere. I hope you will consider staying with us in the future. Thank you.

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kind front office person at checkin. Swimming pool clean and looks inviting.
Stayed 1 night in May 2023
Response from Manager on 2023/5/27
Hello Christopher,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our pool. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

4/10 Poor

Larry

Traveled with family
Liked: Cleanliness, staff & service
I wouldn’t stay here again for only one reason, and that reason is the mattresses. Even if they were brand new, these mattresses are some thing that a hotel should be expecting their guests to sleep on. You could feel the springs and hear the springs right through it.
Stayed 1 night in May 2023
Response from Guest Relations Specialist on 2023/5/24
Hello Larry, Thank you for writing. Your feedback is important to us as guest satisfaction is our highest priority. I’m sorry to hear about the mattress issues you experienced during your stay. I appreciate you bringing these issues to our attention, and I apologize for the frustration they caused. It is feedback like yours which allows us to impact future stays.

2/10 Terrible

Anita

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book your stay here.
Rooms were filthy. Beds were broken. Food was horrible. Housekeeping went through my luggage. Zero stars
Stayed 2 nights in May 2023
Response from Guest Relations Specialist on 2023/5/16
Hi, Anita. Thank you for your review. We are sorry that your room had some cleanliness issues. We have shared them with our Director of Housekeeping and staff, and we have taken action to ensure we do not repeat these issues in the future. We do our best to maintain high standards and continually strive to improve our service. Comments like yours help us in this process, so we appreciate all your feedback. Thank you again for your patience, and we hope to have the opportunity to provide you with an even better stay on your next visit.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great check in
Front desk was great. Easy, convient.
Stayed 1 night in May 2023
Response from Guest Relations Specialist on 2023/5/3
Hello Michael, We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

8/10 Good

Melissa, Candor

Stayed 1 night in Apr 2023
Response from Manager on 2023/5/21
Hello Melissa,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Poor

Diane

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast provided was horrible compared to other surestay hotels. The door to the room was very difficult to get open and the beds were not comfortable. There was a bad smell in the room that was not identifiable.
Stayed 2 nights in Apr 2023
Response from Guest Relations Specialist on 2023/4/25
We are grateful for you taking the time to write a review and rate your experience with us. We welcome your comments and suggestions for improvements. It's extremely useful as we work to make our guests' stay more comfortable and enjoyable. We hope to see you again.

4/10 Poor

MERLE

Disliked: Staff & service, property conditions & facilities
The "suit" with the jet tub was no where near worth it. One look and you can immediately tell that it's best for your health to not even attempt to take a bath in it, as it was disgusting. As well as the place it self is pretty "sketchy" at best. People playing basketball on the breeze way all night, people in and out, yelling carrying on. It is shocking that "best western" allows their name on the place. It was dirty. They should ask, $59-$69 a night. That's about what it's worth. Not the worst, but definitely not good.
Response from Guest Relations Specialist on 2023/4/18
Hi, Merle. Thank you for your review. We are sorry that your room had some cleanliness issues with our hotel and amenities. We have shared them with our Director of Housekeeping and staff, and we have taken action to ensure we do not repeat these issues in the future. We do our best to maintain high standards and continually strive to improve our service. Comments like yours help us in this process, so we appreciate all your feedback. Thank you again for your patience, and we hope to have the opportunity to provide you with an even better stay on your next visit.

2/10 Terrible

Casey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Guest Relations Specialist on 2023/4/18
Thank you so much for your stay. We look forward to many more!

4/10 Poor

Mai Chia

Traveled with partner, Traveled with pets, Traveled with family
Disliked: Property conditions & facilities
(2 nights stay) I was over charged for one of my dogs, we brought 2. One dog is 15 lbs and the other is 45 pounds. I found out later that any dogs over 30 lbs will be $30 per night and dogs under 30 lbs will be $20 per night. I was charged $30 per dogs regardless. Before I booked my room, it’s stated online that the pet fee is $10 per pet per night. So, I was surprised when I had to pay $120 at check in. I should had walked out, but didn’t want to go through the hassle of looking for another hotel as we’re already exhausted from our road trip. Upon entering our hotel room, we was greeted by a strong musky odor. Not pleasant at all. Will not book with Surestay again.
Stayed 2 nights in Apr 2023
Response from Guest Relations Specialist on 2023/4/12
Hi, Mai Chia. We are extremely sorry to hear that your recent experience with us fell short of your expectations. Our team strives to provide the highest level of cleanliness and customer service, and it is disappointing to learn that we fell short of these areas during your stay. We would like to assure you that we take cleanliness very seriously, and we have taken steps to address any issues that may have led to your negative experience. In addition, we have reminded our staff of the importance of reiterating all applicable fees. We value your feedback and would appreciate the opportunity to make things right. Please don't hesitate to reach out to us directly so that we can work to address your concerns and regain your trust as a valued guest. Thank you for your honesty, and we hope to have the chance to welcome you back and provide you with the exceptional experience you deserve.

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, friendly staff.
Stayed 1 night in Apr 2023
Response from Guest Relations Specialist on 2023/4/3
Hello Scott, We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

4/10 Poor

Bozena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was dirty with moldy shower. The shower handle was loose and ready to fall off the wall. We ordered non smoking room and were placed in a smoking room. The sad part is that the place is completely overpriced for all that you get. We tried to get banana to go because nothing else looked good and we were told no. Very disappointing stay
Stayed 1 night in Mar 2023
Response from Manager on 2023/4/2
Hello Bozena,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

10/10 Excellent

Marianne

Stayed 2 nights in Mar 2023
Response from Guest Relations Specialist on 2023/4/19
Thank you so much for sharing how you enjoyed your stay and for rating our hospitality and accommodations. We truly appreciate it. We are always enhancing our hospitality and lodging, and we would like to extend an invitation to you to stay with us again on your future trip to the area.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Could be better
My stay was mostly comfortable but NOT without issues. First & most importantly the top latch that assists in securing the door was broken, that is a MUST FIX!! Secondly i ran out of toilet paper, there were 2 partially used rolls but it didn't take much to use up the supply, there should ALWAYS be AT LEAST one wrapped (never been used) roll of toilet paper in a hotel bathroom included with the rolls that are already there and have been used!
Stayed 1 night in Mar 2023
Response from Guest Relations Specialist on 2023/3/29
Dear valued Guest, We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you encountered inconveniences in our bathroom. We hope you will give us another chance so we can provide you with a much more satisfying experience.

10/10 Excellent

rick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2023
Response from Guest Relations Specialist on 2023/3/8
Being given a perfect score is such a compliment! We are overjoyed to learn that our goal of providing our guests with a comfortable and enjoyable stay has been met! We eagerly await the opportunity to serve you again.

4/10 Poor

Jessica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Door did not have proper locks once inside. Very run down for the price.
Stayed 1 night in Feb 2023
Response from Guest Relations Specialist on 2023/2/20
We are grateful for you taking the time to write a review and rate your experience with us. We welcome your comments and suggestions for improvements. It's extremely useful as we work to make our guests' stays more comfortable and enjoyable. We hope to see you again.

6/10 Okay

alicia

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2023
Response from Manager on 2023/2/19
Hello alicia,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities
Friendly staff and clean room.
Stayed 1 night in Nov 2022
Response from Guest Relations Specialist on 2022/11/23
Hi Stephen, To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

4/10 Poor

Lori

Traveled with family
Disliked: Staff & service, amenities
Owner tried to charge an extra $40. Said it was expedias policy since there were 3 guests and only 2 on reservation when selecting 3 guests the price remained the same. Then said he was going to charge $19 for breakfast for additional guest. Breakfast consisted of yogurt, toast and cold cereal.
Stayed 1 night in Nov 2022