接待櫃台

勒努瓦汽車旅館飯店的評分

2 out of 5
勒努瓦汽車旅館飯店
503 Us Highway 321 Loudon, Lenoir City, TN

評論

7.0

不錯哦

10 分,有夠讚;199 則評論中有 48 則" "
8 分,不錯哦;199 則評論中有 64 則" "
6 分,一般般;199 則評論中有 43 則" "
4 分,不太好;199 則評論中有 21 則" "
2 分,很糟糕;199 則評論中有 23 則" "

7.2/10

整潔度

8.0/10

員工素質

6.4/10

設施服務

6.6/10

住宿環境和硬體

6.8/10

環保程度

評論

6/10 一般般

Matthew

喜歡:整潔度
不喜歡:設施服務
I was prepaid, but my card was billed again upon arrival. This mistake was corrected but it will be days before that money is available on my card. This Doesn’t really affect me now, but there was a time in my life where this could have been a huge deal for me traveling on a budget so it’s a pet peeve.
於 2024 年 5 月住了 1 晚
Hotel Manager 於 2024年5月19日回覆
Dear Matthew,Thank you for your feedback. We apologize for the billing error and any inconvenience it caused. We understand the importance of accurate billing, especially for travelers on a budget.We have rectified the mistake and appreciate your understanding. Your feedback helps us improve our services for all guests.We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 有夠讚

Chang

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place to be at. Friendly people
於 2024 年 4 月住了 2 晚
Hotel Manager 於 2024年5月12日回覆
Dear Chang,We are delighted to hear that you had a great experience during your stay with us! It's fantastic to know that you found our place welcoming and enjoyed the friendly atmosphere created by our team. Your kind words mean a lot to us, and we look forward to welcoming you back for another wonderful stay in the future.Sincerely,Hotel Manager

2/10 很糟糕

Scott

商務旅客
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This place was filthy and gross! Definitely not what is usually on Expedia!!
於 2024 年 5 月住了 2 晚
Hotel Manager 於 2024年5月10日回覆
Dear Scott,We sincerely apologize for the experience you had during your stay. It's disappointing to hear that we did not meet your expectations and that you found the hotel to be filthy and gross. We take cleanliness and guest satisfaction seriously, and we will address your concerns with our team to ensure such issues are not repeated. Your feedback is important to us, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

10/10 有夠讚

Tiffany

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 7 晚
Hotel Manager 於 2024年4月26日回覆
Dear Tiffany,Thank you for your excellent rating! We're delighted to hear that you had a great experience during your stay with us. If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. Your feedback helps us improve and provide the best possible experience for our guests. We look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

10/10 有夠讚

Ebony

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Property was in good condition.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月17日回覆
Dear Ebony,Thank you for your positive review! We're delighted to hear that you found our property to be in good condition. If there's anything else you enjoyed during your stay or any suggestions you have for us to make your next visit even better, please feel free to let us know. We look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Manager

10/10 有夠讚

Terra

喜歡:設施服務
Clean and quite
於 2024 年 4 月住了 1 晚
joe 於 2024年4月5日回覆
thank you for staying with us and your feedback we are looking forward to seeing you again

8/10 不錯哦

Regina

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good location. Good hot shower. Friendly staff. Breakfast only consisted of a few granola bars. Apple juice, OJ, and coffee in the office. Would stay here again.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月18日回覆
Dear Regina,Thank you for your review and feedback! We're glad to hear that you appreciated our good location, hot shower, and friendly staff. We apologize that the breakfast options were limited during your stay, and we appreciate your understanding. Your feedback is valuable to us, and we'll take it into consideration to improve our offerings in the future. We're glad that, despite this, you would still consider staying with us again. We look forward to welcoming you back for another stay!Sincerely, Hotel Manager

10/10 有夠讚

Don

於 2024 年 3 月住了 1 晚
Hotel Manager. 於 2024年4月8日回覆
Dear Guest,Thank you for the feedback. I’m so pleased that you had a great stay with us. We take real pride in this hotel and in meeting the needs of a variety of guests. I look forward to having you with us again soon. Sincerely,Hotel Manager.

10/10 有夠讚

James

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Been staying here for holidays for over decade and it's the best value around.
於 2023 年 11 月住了 1 晚
Hotel Manager 於 2023年11月28日回覆
Dear Guest,Thank you for being a valued guest for over a decade and for taking the time to share your positive experience. We are delighted to have been your choice for holiday stays, and we appreciate your loyalty. It's wonderful to know that you find value in our offerings. If there's anything specific you love about your visits or if you have any suggestions for improvement, feel free to let us know. We look forward to continuing to provide you with excellent service for many more years.Sincerely,Hotel Manager

4/10 不太好

Emily

不喜歡:設施服務
I noticed the price for the booking had dropped over the weekend after we checked in which is fine but for $250 the beds shouldn’t have felt like I was sleeping on rocks the pillows shouldn’t go completely flat like the floor , there was nothing about a free breakfast as advertised.. the room was cute but smelled like a thrift store when we entered .. there was only two towels for two adults .. for a last min booking it worked but definitely not worth $250 for two nights
於 2023 年 11 月住了 2 晚
Hotel Manager 於 2023年11月21日回覆
Dear Emily,Thank you for sharing your feedback with us. We apologize for any discomfort you experienced during your stay, including issues with the beds and pillows and the absence of the advertised free breakfast. Your comments are important to us, and we are actively addressing the concerns you've raised to enhance the overall guest experience. We appreciate your understanding, and we hope to have the opportunity to provide you with a more satisfying stay in the future.Sincerely, Hotel Manager

10/10 有夠讚

Beth

商務旅客
喜歡:住宿環境和硬體和客房舒適度
The room was very clean and smelled fresh. No outside noise. The office attendants were well mannered, helpful and kind. Nice stay.
於 2023 年 11 月住了 1 晚
Hotel Manager 於 2023年11月21日回覆
Dear Beth,Thank you for the perfect 10 out of 10 rating! We're thrilled to hear that your room was clean and had a fresh smell, providing a quiet and comfortable environment. It's great to know that the office attendants were well-mannered, helpful, and kind. We appreciate your positive feedback, and we hope to welcome you back for another nice stay in the future!Sincerely, Hotel Manager

10/10 有夠讚

john

Nice
於 2023 年 10 月住了 2 晚
Hotel Manager 於 2023年10月18日回覆
Dear Guest,Thank you for taking the time to leave a review. We're glad to hear that you had a nice experience during your stay. Your feedback is important to us, and we hope to have the pleasure of welcoming you back for another enjoyable visit.Sincerely,Hotel Manager

10/10 有夠讚

Vanessa

於 2023 年 9 月住了 1 晚
Hotel Manager 於 2023年10月2日回覆
Dear Vanessa,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

8/10 不錯哦

Kara

於 2023 年 8 月住了 1 晚
joe 於 2023年9月21日回覆
thank you for staying with us and your feedback and we are looking forward to see you again

10/10 有夠讚

Ken

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
It's quiet, fairly cheap, clean,close to a Big Lot a Subway and several burger joints.
於 2023 年 8 月住了 1 晚
Hotel Manager 於 2023年8月31日回覆
Dear Ken,Thank you for your feedback. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.Sincerely,Hotel Manager

8/10 不錯哦

Branden

情侶出遊
喜歡:員工素質
N/a
於 2023 年 7 月住了 2 晚
joe 於 2023年7月12日回覆
thank you for staying with us and we are looking forward to see you again

6/10 一般般

clint

喜歡:員工素質
於 2023 年 6 月住了 2 晚
Hotel Manager 於 2023年6月27日回覆
Dear clint,Thank you for the review and rating of 3 out of 5. Kindly give us some opinions, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

8/10 不錯哦

John

於 2023 年 6 月住了 2 晚
Hotel Manager 於 2023年6月6日回覆
Dear John, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager

4/10 不太好

Donald,Bad Axe

情侶出遊
不喜歡:整潔度和住宿環境和硬體
Would not recommend this place to anyone. Upon entering this room (155) it smelled musty. Room was light all night. (Curtain to far from the window) no breakfast was available, your site said breakfast was available for free. There was granola bars and coffee, juice. But that was the breakfast they provided. In general the place was in need of some sort of upkeep.
於 2023 年 3 月住了 1 晚
joe 於 2023年3月30日回覆
sorry for the trouble during your stay and we will send this issue to the management and maintenance department and thank you for your stay the hotel

10/10 有夠讚

Bree

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice friendly and clean
於 2023 年 2 月住了 2 晚
joe 於 2023年2月24日回覆
thank you for staying with us and we are looking forward to see you

4/10 不太好

Stephanie

家庭旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
It was pretty rough on cleanliness. Thankfully the sheets seemed clean and the toilet seemed clean. The ceilings had yellow stains, the bathroom floor was dirty. The whole room could stand a renovation. I couldn’t see the sink because the light wasn’t working. The place was quiet and it was enough for me to have a place to rest on my trip but I wouldn’t go back.
於 2022 年 11 月住了 1 晚
joe 於 2022年11月20日回覆
I am very sorry for the trouble during your stay and we will send this issue to the maintenance department to fix it

8/10 不錯哦

Carter

家庭旅遊
喜歡:整潔度和員工素質
於 2022 年 10 月住了 1 晚
joe 於 2022年10月15日回覆
thank you for staying with us and and thank you for your feedback and we are looking forward to see you again

10/10 有夠讚

Della

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Affordable
Clean, comfortable, quiet
於 2022 年 8 月住了 1 晚
joe 於 2022年10月14日回覆
thank you for staying with us and we are looking forward to see you again

2/10 很糟糕

RON

商務旅客
不喜歡:整潔度、員工素質和住宿環境和硬體
Bugs in the bathroom tub forgot pillows came back and we’re gone Desk person could care less about this.
於 2022 年 6 月住了 7 晚
Sue 於 2022年6月19日回覆
Thank You for staying with us for 7 days. We wish you had brought any issues concerning your stay to the Front Desk. We would have gladly taken care of any problems. Our Pest control treats our property regularly. It is uncommon we have such complaints. We appreciate your business. We are apologize about the misplacement of your personal items. Our Staff is instructed to turn in any items that are left. Your items were not found in the room. Thank You

4/10 不太好

Jean Claude

於 2022 年 6 月住了 1 晚
joe 於 2022年6月11日回覆
thank you for staying with us and your feed back

8/10 不錯哦

Heather

商務旅客
喜歡:整潔度、住宿環境和硬體和客房舒適度
Basic room but service was so-so
This is the second year we've stayed here, so we knew to expect a no-frillsn budget motel. The location is very convenient for the lake and the supermarket. This time, however, service was lacking. We arrived at 4 p.m. to checked in, and the receptionist and a housekeeper were more interested in gossiping than serving customers. Then when we got to our room it wasn't ready, and rather than apologize and give an estimate of when the room would be ready, the housekeeper was talking on her phone. I asked the receptionist for another room and was told I'd just have to wait, they were busy. Might try another accommodation when we're in town next year.
於 2022 年 6 月住了 2 晚
joe 於 2022年6月9日回覆
sorry for the trouble and next time it will be not happen like this and thanks for staying with us

8/10 不錯哦

Ron

商務旅客
不喜歡:設施服務和住宿環境和硬體
Was listed as breakfast included, was explained that there would be a limited breakfast. Fact is they provide zero breakfast and is totally misleading in their advertising. All should be aware!
於 2022 年 5 月住了 1 晚
joe 於 2022年6月11日回覆
thanks for staying with us and thanks for your feedback sorry for the issue what you had it and we are going to mention this issue to the management

8/10 不錯哦

Brooke

於 2022 年 4 月住了 1 晚

2/10 很糟糕

Gregory

於 2022 年 3 月住了 1 晚

8/10 不錯哦

Tony

喜歡:整潔度、員工素質和住宿環境和硬體
Nice, clean hotel. Very small toilets but clean rooms.
於 2022 年 1 月住了 1 晚
susan 於 2022年1月26日回覆
thank you for your feedback and thank you for staying with us and we are looking forward to see you again thanks

4/10 不太好

Howard

喜歡:整潔度
不喜歡:員工素質
於 2021 年 12 月住了 1 晚
JAY 於 2022年1月24日回覆
Thank You For Staying With Us!

4/10 不太好

Alina

喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Way over priced.
Room smelled funny. Very plain and uncomfortable feel. Way over priced.
於 2021 年 11 月住了 1 晚
susan 於 2021年11月19日回覆
thank you for your stay and we will send it to management this issue

8/10 不錯哦

Karen,Grove City

喜歡:員工素質
Great staff, semi safe area, Excellent mattress, stained but clean linen, Excellent water pressure in bathroom. Shows much ware but is super clean.
於 2021 年 11 月住了 1 晚
jackie 於 2021年11月19日回覆
thank you for staying with us and we are looking forward to see you again

6/10 一般般

Michael

喜歡:整潔度和客房舒適度
OK for overnight when traveling.
There were some problems. Only one towel for 2 people. Fan in bathroom did not work. Entrance door was difficult to close. Shampoo and conditioner were in difficult to open packets. Beds were high but comfortable. Pillows were good. Plenty of hot water.
於 2021 年 11 月住了 1 晚
jackie 於 2021年11月11日回覆
thank you for staying with us and we are going to send this massage to management and housekeeping department and resolve this issue

10/10 有夠讚

sheryl

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I love the cleanliness and old feel of the property. It was quiet even though it was pretty full. Very very nice front desk worker at night and day!
於 2021 年 10 月住了 1 晚
jackie 於 2021年11月1日回覆
thank you for staying with us and we are looking forward to see you again

2/10 很糟糕

Jim

商務旅客
喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Room smelled like an old gas station men's room...urine in the old carpet
於 2021 年 9 月住了 1 晚
jackie 於 2021年10月1日回覆
I am very sorry about your room is not clean but if it is like this you can complained to the motel office and this issue we can take to the management and try to resolve this matter same time and we will address this issue to management and housekeeping department and we are very sorry again

10/10 有夠讚

Anthony

於 2021 年 9 月住了 1 晚
jackie 於 2021年9月24日回覆
thanks for staying with us and thanks for your feedback and we are looking forward to see you again

6/10 一般般

真實旅客

家庭旅遊
It was just a place to sleep
於 2021 年 8 月住了 7 晚
jackie 於 2021年8月19日回覆
thank you for staying with us and we are looking forward to see you again

6/10 一般般

Tammy

喜歡:員工素質
不喜歡:住宿環境和硬體
Very friendly check in. Room needs help.
於 2021 年 8 月住了 1 晚
jackie 於 2021年8月9日回覆
thanks for staying with us and we are looking forward to see you again

4/10 不太好

Ragene

家庭旅遊
不喜歡:整潔度、員工素質和住宿環境和硬體
於 2021 年 8 月住了 1 晚
jackie 於 2021年9月16日回覆
thank you for staying with us and your feedback

2/10 很糟糕

真實旅客

家庭旅遊
A room was reserved with my card I didn't stay there and they still took almost $80.00 any way without taking to me to make sure I was coming
於 2021 年 7 月住了 1 晚
jackie 於 2021年8月1日回覆
first thing you made reservation and you never did cancel and we had busy week and if you do not come we have to charge you NO SHOW charge

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質和住宿環境和硬體
This was good for the price. I don't expect a large amount of amenities for an inexpensive motel. My room was quiet and comfortable and the staff was nice. They put new light bulbs in very fast after I told them about it. If you want fancy, this is not for you, but for a basic stay it is a good option.
於 2021 年 7 月住了 4 晚
jay 於 2021年7月12日回覆
thank you for staying with us and thanks for your feedback and we are looking forward to see you again

8/10 不錯哦

Rick

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice place to stay at
No frills nice place and the staff was great
於 2021 年 7 月住了 1 晚
jackie 於 2021年7月6日回覆
thank you for staying with us and we are looking forward to see you again

8/10 不錯哦

Dean

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good stay
For the price it was probably better than expected. Didn’t experience any of the negative things mentioned elsewhere.
於 2021 年 6 月住了 1 晚
jackie 於 2021年6月30日回覆
thank you for staying with us and your feedback and we are looking forward to see you again

10/10 有夠讚

真實旅客

商務旅客, 家庭旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
不喜歡:整潔度
Very nice with the exception of baby flies coming from sink when water is turned on.
於 2021 年 6 月住了 1 晚
susan 於 2021年6月22日回覆
first thing I am very sorry about the problem and we are going to address this matter to management and we are highly appreciate for your feedback and we are looking forward to see you again thanks again

2/10 很糟糕

真實旅客

不喜歡:設施服務和住宿環境和硬體
Dark room, no lamp by the bed for bedside reading, small tv (although it worked) limited choices in the vending machine (which only took quarters, which I didn't have) far away from the interstate. Not a very nice room.
於 2021 年 6 月住了 1 晚
jackie 於 2021年6月20日回覆
first of all sorry for the trouble about lights but we have new types of wall mount LED lights and vending machines do not sell all kind of stuff and it is not operated by hotels and thanks for your stay

8/10 不錯哦

Heather

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Room was clean, bathroom was clean. Fridge and microwave in room. A good value basic motel. Will use again.
於 2021 年 6 月住了 2 晚
jackie 於 2021年6月8日回覆
thank you for staying with us and thank you for your feedback and we are looking forward to see you again

2/10 很糟糕

真實旅客

不喜歡:整潔度、員工素質和住宿環境和硬體
The dude that works there is rude as hell and doesn’t look clean
於 2021 年 5 月住了 1 晚
susan 於 2021年6月2日回覆
I am very sorry for the problem about the clerk in the office and we will address this matter to the management and thank you for the staying with us

2/10 很糟糕

jason

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 5 月住了 1 晚
susan 於 2021年6月2日回覆
thank you for the staying with us and your feedback and please let us know how we improve the service at our motel

8/10 不錯哦

真實旅客

商務旅客, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The toilet runs an we fixed the chain in the back of the toilet bowel. But other then that it was a great stay
於 2021 年 5 月住了 1 晚
jackie 於 2021年5月29日回覆
thanks for your feedback and staying with us and we are looking forward to see you again