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Reviews of Icicle Village Resort

3.5 out of 5
Icicle Village Resort
505 Highway 2, Leavenworth, WA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 801 out of 1152 reviews" "
Rating 8 - Good. 246 out of 1152 reviews" "
Rating 6 - Okay. 72 out of 1152 reviews" "
Rating 4 - Poor. 22 out of 1152 reviews" "
Rating 2 - Terrible. 11 out of 1152 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Mary L

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Chris, Front Desk Manager on 2024/5/6
Mary,Thank you for staying with us! Auf wiedersehen!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
I wouldn't hesitate to come back here. Everything and everyone very welcoming.
Stayed 1 night in May 2024
Response from Chris, Front Desk Manager on 2024/5/3
Teresa,Thank you for the kind words! We hope to have you again soon! Auf wiedersehen!

10/10 Excellent

Qasim

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Chris, Front Desk Manager on 2024/4/29
Qasim,Thank you for staying with us! Auf wiedersehen!

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great, comfortable and clean
Stayed 1 night in Apr 2024
Response from Chris, Front Desk Manager on 2024/4/27
Felicia,Thank you for the kind words! Auf wiedersehen!

10/10 Excellent

Chad, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an absolutely wonderful time! The putt putt course was one of many highlights.
Stayed 2 nights in Apr 2024
Response from Chris, Front Desk Manager on 2024/4/22
Chad,Thank you for the kind words! We hope to have you on the green again! Auf wiedersehen!

8/10 Good

Doretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Chris, Front Desk Manager on 2024/5/4
Doretta,Thank you for staying with us! Auf wiedersehen!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Apr 2024
Response from Chris, Front Desk Manager on 2024/4/14
Lisa,Thank you for staying with us! Auf wiedersehen!

10/10 Excellent

Jordan

Stayed 1 night in Apr 2024
Response from Chris, Front Desk Manager on 2024/5/3
Jordan,Thank you for staying with us! Auf wiedersehen!

10/10 Excellent

Mary

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location and is clean. The room is nice and big. The hotel staff is wonderful and very helpful.
Stayed 1 night in Apr 2024
Response from Chris, Front Desk Manager on 2024/4/14
Mary,Thank you for staying with us! Thank you for the kind words. Auf wiedersehen!

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chris, Front Desk Manager on 2024/4/7
Thank you for staying with us! Auf wiedersehen!

8/10 Good

Prentice

Stayed 3 nights in Mar 2024
Response from Audrey on 2024/4/17
Thank you for staying with us

6/10 Okay

Sarahi

Stayed 2 nights in Mar 2024
Response from Chris, Front Desk Manager on 2024/3/29
Sarahi,Thank you for staying with us! Auf wiedersehen!

10/10 Excellent

Liliya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Mar 2024
Response from Chris, Front Desk Manager on 2024/3/25
Liliya,Thank you for staying with us! Auf wiedersehen!

10/10 Excellent

Britney

Stayed 1 night in Mar 2024
Response from Chris, Front Desk Manager on 2024/4/14
Britney,Thank you for staying with us! Auf wiedersehen!

6/10 Okay

Denise

Stayed 1 night in Mar 2024
Response from Chris, Front Desk Manager on 2024/3/22
Denise,Thank you for staying with us! Auf wiedersehen!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Audrey on 2024/4/8
Thank you for staying with us

10/10 Excellent

Jovon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were clean and beautiful. The room was spacious, comfortable, and clean.
Stayed 2 nights in Mar 2024
Response from Chris, Front Desk Manager on 2024/3/11
Jovon,Thank you for the kind review! We hope to have you again. Auf wiedersehen!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chris, Front Desk Manager on 2024/3/29
Pamela,Thank you for staying with us! Auf wiedersehen!

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort in Wa I’ve stayed in. About a 2 mile round trip walk to downtown. We will be back!
Stayed 1 night in Feb 2024
Response from Chris, Front Desk Manager on 2024/2/29
Christine,Thank you for the kind words! We can't wait for your next trip! Auf wiedersehen!

10/10 Excellent

Margaret

Stayed 1 night in Feb 2024
Response from Chris, Front Desk Manager on 2024/3/22
Margaret,Thank you for staying with us! Auf wiedersehen!

10/10 Excellent

John

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was extremely clean, hotel staff were very friendly and helpful. Bonus points for the heated pool and mini golf. Will definitely be a go to hotel when we return to Leavenworth.
Stayed 2 nights in Feb 2024
Response from Chris, Front Desk Manager on 2024/2/29
John,Thank you for taking the time to write us such a kind review! We look forward to your next visit!Auf wiedersehen!

10/10 Excellent

Casey, Kent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Chris, Front Desk Manager on 2024/2/29
Casey,Thank you for the kind review! We hope to have you again soon! Auf wiedersehen!

6/10 Okay

Michele

Stayed 2 nights in Feb 2024
Response from Chris, Front Desk Manager on 2024/3/22
Michele,Thank you for staying with us! Auf wiedersehen!

10/10 Excellent

Cale

Traveled with partner
It’s so pretty and well kept. Very warm and inviting and the room is perfect so far!
Stayed 1 night in Feb 2024
Response from Chris, Front Desk Manager on 2024/2/25
Cale,Thank you for staying with us! Auf wiedersehen!

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there was a complimentary ev changing station.
Stayed 3 nights in Feb 2024
Response from Chris, Front Desk Manager on 2024/2/25
Thank you for staying with us! I'm glad to hear you took advantage of our three EV chargers we provide complimentary for our guests! We hope to have you again; auf wiedersehen!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chris, Front Desk Manager on 2024/2/25
Chris,Thank you for staying with us!

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 1 night in Feb 2024
Response from Chris, Front Desk Manager on 2024/2/24
George,Thank you for the kind review! We hope to have you again! Auf wiedersehen,

10/10 Excellent

glen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay. Will very much visit again for sure. Thank you
Response from Chris, Front Desk Manager on 2024/2/24
Glen,Thank you for your kind review! We look forward to your next visit! Auf wiedersehen!

8/10 Good

Gisela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, friendly people
Stayed 2 nights in Feb 2024
Response from Chris, Front Desk Manager on 2024/2/23
Gisela, Thank you for staying with us! Auf wiedersehen!

10/10 Excellent

J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the close proximity to town and the spa was great!
Stayed 3 nights in Feb 2024
Response from Audrey on 2024/2/21
Thank you for staying with us

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Chris, Front Desk Manager on 2024/2/23
Thank you for staying with us, Robin! Auf wiedersehen!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chris, Front Desk Manager on 2024/2/18
Anna,Thank you for staying with us! Auf wiedersehen!

10/10 Excellent

Jonathan, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its close to all the amenities though in was snowing when we went.
Stayed 1 night in Dec 2023
Response from Chris, Front Desk Manager on 2024/2/9
Jonathan, Thank you for staying with us! Auf wiedersehen!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Chris, Front Desk Manager on 2024/2/9
Maria,Thank you for staying with us! Auf wiedersehen!

10/10 Excellent

Gene JR

Stayed 2 nights in Feb 2024
Response from Chris, Front Desk Manager on 2024/3/22
Gene,Thank you for staying with us! Auf wiedersehen!

8/10 Good

Ken

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Chris, Front Desk Manager on 2024/2/5
Ken,Thank you for staying with us! Auf wiedersehen!

10/10 Excellent

Morgan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was great for our girls trip! We enjoyed the free breakfast and hot tub!
Stayed 2 nights in Jan 2024
Response from Chris, Front Desk Manager on 2024/2/4
Morgan,Thank you taking the time to write us a review! We hope to have you again soon! Auf wiedersehen!

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, service and amenities. I like very quiet rooms, so my room overlooking the pool was a little noisy for my liking. Overall, great stay!
Stayed 1 night in Feb 2024
Response from Chris, Front Desk Manager on 2024/2/4
Laura,Thank you for the kind review! We hope to have you again! Auf wiedersehen!

6/10 Okay

Ryan

Liked: Staff & service
Not worth the money
The hotel room was not great. It smelled like throw-up and we had toxic gases coming into our room in the morning from the cars outside warming up before they left.
Stayed 1 night in Jan 2024
Response from Chris, Front Desk Manager on 2024/2/2
Ryan,I'm sorry to hear that; we'll be sure to double check the filters on the in-room PTAC unit and double check on the other issue you mentioned in your review, as that is certainly not the norm for our rooms.Thank you for the feedback,

8/10 Good

Sajal

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chris, Front Desk Manager on 2024/3/22
Sajal,Thank you for staying with us! Auf wiedersehen!

10/10 Excellent

Sherry

Stayed 1 night in Jan 2024
Response from Chris, Front Desk Manager on 2024/3/22
Sherry,Thank you for staying with us! Auf wiedersehen!

8/10 Good

Jeff

Stayed 2 nights in Jan 2024
Response from Chris, Front Desk Manager on 2024/3/22
Jeff,Thank you for staying with us! Auf wiedersehen!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chris, Front Desk Manager on 2024/1/28
Thank you for staying with us! Auf wiedersehen!

10/10 Excellent

Dmitriy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff is very nice. The hotel itself is clean. Would definitely come back here again
Stayed 1 night in Jan 2024
Response from Chris, Front Desk Manager on 2024/1/28
Dmitriy, thank you for the kind words! We hope to have you again soon! Auf wiedersehen!

6/10 Okay

Anastasia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chris, Front Desk Manager on 2024/1/26
Anastasia,Thank you for staying with us! Auf wiedersehen!

10/10 Excellent

Kyla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chris, Front Desk Manager on 2024/1/26
Kyla,Thank you for staying with us! Auf wiedersehen!

10/10 Excellent

Luda

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the 2 bedroom Baker condo we had for the weekend with our friends! Everything was clean and neat! Kitchen was well stocked with dinnerwear and cookware. Customer service was top notch. Loved that they texted me instead of calling. Even checked out by text. How convenient! The security guard Stuart was probably one of the coolest, nicest people. He was very polite and we had a good chat and some laughs with him. Highly recommend this resort! Will continue coming back!
Stayed 2 nights in Jan 2024
Response from Chris, Front Desk Manager on 2024/1/22
Luda,Thank you for taking the time to write us a review! We'll be sure to let Stuart know about your review, I'm sure he'll be excited to see it! We look forward to your next trip! Auf wiedersehen,

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Chris, Front Desk Manager on 2024/1/22
Stacy,Thank you for staying with us! Auf wiedersehen!

10/10 Excellent

Maria

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff make this place a great place to stay. From the moment we arrived, they do a quick check in, the texting option for anything we need is super great. Instead of having to call the front desk you send them a quick text message and they respond immediately. All the staff is super friendly and very professional. We come every year and we love it. Very accommodating.
Stayed 2 nights in Jan 2024
Response from Chris, Front Desk Manager on 2024/1/22
Maria,Thank you for taking the time to write us a review! We're thrilled to hear you enjoyed your stay with us! We look forward to your next visit!Auf wiedersehen!

10/10 Excellent

Bonnie

Stayed 1 night in Jan 2024
Response from Chris, Front Desk Manager on 2024/1/21
Bonnie,Thank you for staying with us! Auf wiedersehen!