"Misleading advertisement and management didn’t respond when we complained.
I booked a cabin via hotels.com at Finca el Mazo for my family including our two young children. It was advertised as being family friendly with lots of activities including swimming pool, football, games room and basketball. When we arrived, it was apparent there was an organised camp of maybe 100 teenagers including a stage, amplifiers, loud music and cheering etc. While this caused us no distress during the daytime,...
"Misleading advertisement and management didn’t respond when we complained.
I booked a cabin via hotels.com at Finca el Mazo for my family including our two young children. It was advertised as being family friendly with lots of activities including swimming pool, football, games room and basketball. When we arrived, it was apparent there was an organised camp of maybe 100 teenagers including a stage, amplifiers, loud music and cheering etc. While this caused us no distress during the daytime,...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Everything was perfect! The suite we had was spacious, the bed for the adults and the extra bed for the kid were comfortable, the shows had great water pressure. The buffet breakfast was scrumptious. The outdoor pool was phenomenal. We did not use the spa services because they were not open for children.
Everything was perfect! The suite we had was spacious, the bed for the adults and the extra bed for the kid were comfortable, the shows had great water pressure. The buffet breakfast was scrumptious. The outdoor pool was phenomenal. We did not use the spa services because they were not open for children.
We originally only planned to stay one night, but after arriving to the Palacio and seeing our room (vary spacious), we opted to book another night. It was a little drive into Bilbao, but totally worth it for the peaceful location with beautiful views.
We originally only planned to stay one night, but after arriving to the Palacio and seeing our room (vary spacious), we opted to book another night. It was a little drive into Bilbao, but totally worth it for the peaceful location with beautiful views.
Everything was excellent. Beautiful hotel. The restaurant was excellent. Staff were exceptional, even for a dumb American that doesn't speak very much Spanish.
Everything was excellent. Beautiful hotel. The restaurant was excellent. Staff were exceptional, even for a dumb American that doesn't speak very much Spanish.
We stayed for 1 night. The room was clean and the air conditioner worked well. It's a little noisy until after 10:30pm because of the restaurant downstairs. It's located near the river so it was nice to walk along the promenade. There is parking nearby for a fee. Breakfast was ok, nothing special.
We stayed for 1 night. The room was clean and the air conditioner worked well. It's a little noisy until after 10:30pm because of the restaurant downstairs. It's located near the river so it was nice to walk along the promenade. There is parking nearby for a fee. Breakfast was ok, nothing special.
Thao
Reviewed October 14, 2026Reviewed October 14, 2026
Close by to Guggenheim. Easy access to public transport. Clean. Quiet. Good WIFI. skip hotel breakfast and go to Cokooncafé for the best breakfast you will find in the area.
Close by to Guggenheim. Easy access to public transport. Clean. Quiet. Good WIFI. skip hotel breakfast and go to Cokooncafé for the best breakfast you will find in the area.