My first suite had a fridge that wouldn’t get cold. When I asked the front desk to move me - it seems the manager isn’t on property often, so I was dealing with a young, very nice but not properly trained clerk - I was told that they were booked so there were no other rooms. “Is there someone above you we can call to ask?” Only THEN did he realize that yes, he could text his manager. Within 10 minutes he called back, ready to move me to a jacuzzi suite for no extra charge. (You couldn’t pay me to use a hotel jacuzzi, I just wanted a working fridge.)
So off we went. Jacuzzi room with a working fridge! Unfortunately as I began to unpack, I realized that I had checked into the Diddy suite, as the room reeked of perfume, and there was melted candle wax EVERYWHERE. On the doorframes, on the carpet, on the lampshades and on the curtains (curtains also had strange brown stains). Turns out the smell was the candle wax, but it was on so many surfaces that when I turned on the heat, it got reheated and the smell reactivated. I took photos, then spent 40 minutes attempting to clean it up.
Then I decided to report it to my guy at the desk. Sigh. Who of course, had no authority to do or fix anything. He said he would “note the account about the mess. Maybe you can get a discount!” In the AM, found out only Expedia can give refunds. But they can only do that after speaking to the property, and the property has so far declined to take their calls.
This was my second stay. Never again!!
