Find Hotels with Hot Tubs in Lake Mary, FL

"Room was nice and clean "

"The picture of this hotel are very generous to the actual state of the rooms. Our room was dank and wet smelling to the point it was uncomfortable to step on the carpet and the air was hard to breathe. There’s absolutely no circulation… no window to open, no vent in the bathroom, just stuck with wet feeling and smelling everything. It wasn’t the humidity, it was extremely poor circulation. We hung up a towel after a shower that didn’t dry for the 3 days we were there. On top of that, there was wear and tear throughout - chipped paint, scuffed and aged furniture, missing buttons on the phones, lights that didn’t work, rust and shoddy caulk in the shower, the list goes on. It was overall gross feeling. Also, I wouldn’t say this hotel was “steps” from the entrance to Universal. It’s across a very busy street to the road that leads to Universal, but you can’t actually enjoyably walk there… the hotel does have shuttles that you need to register forpo in advance. The staff at check-in and breakfast were extremely friendly. Breakfast itself was alright, your typical eggs, bacon, waffles, fruit, etc. The coffee cafe next door was also decent. The pools/splash pad/hot tubs are also showing their age. The ambiance is just not that great. You definitely don’t feel like you’re at a resort since the hotel is next to major highways and other hotels. "

"The pool area was nice. The pool itself was quite cold. The hot tub was slightly warmer than the pool. The latch on the gate to enter from the outside of the hotel didn't work right. The buffet breakfast was good, lots of choices and friendly staff. When we checked in the night before, the counter person didn't tell us that we had prepaid for the buffet and didn't give us our tickets for it. We had to ask the next morning after checking my reservation paperwork and seeing that I had prepaid for it."

"The chair in the room needed shampooing. It had several stains. The breakfast lady and clerks were exceptionally helpful and professional. "

"The hotel is in beautiful settings - as you approach it, either on foot or by boat, it is a real treat for the eye. The staff were very helpful and our room was well presented and spacious. It would have been helpful to have had access to the pool areas, which were unavailable due to “inclement weather”. The challenge with that is that there is very little else to do with kids when you’re staying in a hotel, so some thought about how to keep the pools open in the rain would be valued. "

"Needs updated, but stay was overall good. Used airport shuttle and the driver was very friendly! "

"Breakfast very good"

"Sara was amazing. She and one other coworker were the only ones working, and they were handling the front desk, bar, and kitchen all at once. With both a basketball and softball tournament going on, the place was packed with kids and families, but she stayed calm, professional, and kind the entire time—even dealing with a few rude customers. She truly went above and beyond and absolutely deserves a raise! "

"The bar staff and the staff at breakfast were fantastic "