Outdoor pool

Reviews of Courtyard by Marriott Oahu North Shore

3.5 out of 5
Courtyard by Marriott Oahu North Shore
55-400 Kamehameha Highway, Laie, HI

Reviews

8.8

Excellent

Rating 10 - Excellent. 598 out of 1000 reviews" "
Rating 8 - Good. 265 out of 1000 reviews" "
Rating 6 - Okay. 85 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Olivier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet hotel Beautiful pool Only small problem Only 1 small Restaurant and do.renovation..
Stayed 2 nights in Apr 2024

8/10 Good

Arumay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were welcomed with a box of chocolates which we really liked. The rooms were quite spacious and modern. The hotel has onsite breakfast lunch and dinner in an open air setting which is very nice. Tge staff is extremely courteous and helpful.
Stayed 2 nights in Apr 2024
Response from Leilani - Guest Service on 2024/4/18
Aloha Arumay, Mahalo for choosing Courtyard Oahu North Shore and for your kind feedback. We are pleased to know that your overall stay was satisfying and that you loved our beautiful property. We are also delighted that you enjoyed our comfortable accommodations and excellent service as well as had memorable dining experiences at our on-site restaurants. We appreciate your business, and we look forward to hosting you again soon.Leilani - Guest Service

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Apr 2024

10/10 Excellent

kobito

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind and friendly staff who are willing to help us out with the booking issue. Although It was under construction, comfortable stay for sure.
Stayed 1 night in Mar 2024
Response from Leilani - Guest Service on 2024/4/11
Aloha Kobito, Mahalo for choosing Courtyard Oahu North Shore and for your wonderful comments. We are delighted to know how much you enjoyed relaxing accommodations and the excellent service provided by our staff. Mahalo again for being our guest, and we look forward to welcoming you back to the area.Leilani - Guest Service

6/10 Okay

BRIAN

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Really average experience. Overpriced. They don’t even bother to answer the phone at the front desk.
Stayed 1 night in Apr 2024
Response from Leilani - Guest Service on 2024/4/10
Aloha Brian, Mahalo for taking the time to post a review of your time with us. We were disappointed to read our accommodations did not provide the value for which you were hoping. As with most cities, certain times of the year are busier and command higher rates; however, we do make every effort to be priced competitively. We are also very sorry that our front desk was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we regret that this was not your experience. We hope you will give us the opportunity to make it up to you on a future visit.Leilani - Guest Service

10/10 Excellent

Lisa, arcadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not a luxury hotel but it’s a great property. We loved the beach across the street from the hotel, it’s beautiful and quiet. The rooms have been nicely updated. There are a lot of food options in the area but very different from Waikiki. We would definitely come back. If you’re looking for a nice place to stay with kids and don’t need all the bells and whistles of a fancy resort this is the place for you.
Stayed 4 nights in Mar 2024

10/10 Excellent

Tien

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and safe.
Stayed 1 night in Apr 2024
Response from Leilani - Guest Service on 2024/4/8
Aloha Tien, Mahalo for your kind words about our hotel. We are glad we exceeded your expectations and that you enjoyed our refreshing and comfortable accommodations. Mahalo again for choosing Courtyard Oahu North Shore; we look forward to welcoming you back soon.Leilani - Guest Service

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very clean property, but not sure why there’s a parking fee - the parking lot is huge and the location is not is a busy or congested downtown area. The location isnt necessarily convenient to the North shore activities but the only lodging other than Turtle Bay which is 3 times the cost . The front desk staff and pool staff were efficient but not necessarily’welcoming’.
Stayed 2 nights in Mar 2024

8/10 Good

Elizabeth Elena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice place. There was some construction going on so no full restaurant. This is a very religious area, all BYU. Dry town.
Stayed 5 nights in Mar 2024

4/10 Poor

Erica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on 2024/4/2
Aloha Erica, Mahalo for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Leilani - Guest Service

10/10 Excellent

Gerald, Walla Walla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing.
Stayed 2 nights in Mar 2024
Response from GENERAL MANAGER on 2024/4/2
Aloha Gerald, Mahalo for your perfect rating. We are glad that we exceeded all of your expectations and that you loved so much about your stay. Mahalo once more for taking the time to share your experience, and we look forward to many more visits with you at Courtyard Oahu North Shore.Leilani - Guest Service

8/10 Good

Oscar

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Leilani - Guest Service on 2024/3/27
Aloha Oscar, Mahalo for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Courtyard Oahu North Shore. We look forward to welcoming you back on your next visit!Leilani - Guest Service

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

6/10 Okay

Leland D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Leilani - Guest Service on 2024/3/20
Aloha Leland, Mahalo for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Leilani - Guest Service

2/10 Terrible

Paula

Paper thin walls. Also, don’t expect to check in 15 min early. When 4:00 arrived, the line was at least 30 minutes long for check in because nobody was allowed to check in before 4:00.
Stayed 1 night in Mar 2024
Response from Guest Service on 2024/3/17
Aloha Paula, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We also regret any noise disturbance during your stay. Please know for future visits our front desk is always available to help make your stay as comfortable as possible. We hope you will give us another opportunity to serve you in the future.Leilani - Guest Service

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Service on 2024/3/17
Aloha Mallory, Mahalo for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Oahu North Shore; we hope to see you again soon. Leilani - Guest Service

8/10 Good

Betty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained.
Stayed 7 nights in Mar 2024

6/10 Okay

Jesse

Disliked: Amenities, property conditions & facilities
A lot of construction while we were there. We stayed for 3nights and from 9-5, construction was on going .
Stayed 3 nights in Mar 2024
Response from Leilani - Guest Service on 2024/3/15
Aloha Jesse, Mahalo for being our guest and for your feedback. Please accept our sincere apologies for the concerns you had during your time with us. We strive to offer outstanding hospitality to every guest; therefore, we are disappointed that we did not meet these expectations during your stay. We hope you will give us another chance to provide you with the flawless hospitality we are known for.Leilani - Guest Service

10/10 Excellent

Jarrett

Liked: Cleanliness, staff & service, property conditions & facilities
Great place ,friendly staff, beautiful pool and location, only extra charge was $20 for parking which was expected
Stayed 1 night in Mar 2024
Response from Guest Service on 2024/3/12
Aloha Jarrett, Mahalo for your excellent review. We are glad you loved our friendly staff, pool, and location. Our team will be delighted to hear your feedback. We have also noted your disappointment with the parking fees and regret not meeting your expectations. Mahalo once more for taking the time to share your experience with others, and we look forward to many more visits with you at Courtyard Oahu North Shore.Leilani - Guest Service

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful and friendly. Tons of activities for all ages. At home now, wish I was there.
Stayed 5 nights in Mar 2024

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine. The town is run by the Mormons and is completely closed on Sunday. Also there is no alcohol. Would never stay there again.
Stayed 6 nights in Feb 2024

10/10 Excellent

Jerry

Stayed 8 nights in Feb 2024
Response from Guest Services on 2024/2/17
Mahalo Jerry, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Oahu North Shore; we hope to see you again soon. Leilani - Guest Service

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities
The property was undergoing renovations but I didn't think that our stay was compromised. We stayed here three nights and enjoyed the walk to the cultural center that is next door. We enjoyed beaches on the north shore. Then we moved to another part of the island for the remainder of our vacation. I would recommend this to others as well.
Stayed 2 nights in Feb 2024
Response from Guest Service on 2024/2/14
Aloha Cheri, Mahalo for staying with us and for recommending us to future guests. We are pleased you enjoyed your overall stay and that you particularly liked our convenient location. We appreciate you sharing your feedback and look forward to seeing you when you return to the area.Leilani - Guest Service

4/10 Poor

Sydney

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I’m truly trying to understand what anyone likes here other than the staff . Housekeeping was on top of it daily . The hotel needs to be demolished and rebuilt its old and out of date .The bistro is small and expensive . The pool is cold and dirty . The rooms are okay they get the job done . The gym is pitiful just make it an indoor dining area . Construction working all day and night . Limited transportation like you need a car you’ll be lucky if you can get an uber . They recommend a taxi for $120 one way, the uber is $50 one way .
Stayed 3 nights in Feb 2024
Response from Guest Service on 2024/2/9
Aloha Sydney, Mahalo for sharing your experience. We are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. We also regret your disappointment with our amenities and that we did not meet some of your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. On the positive side, we appreciate you mentioning our friendly associates. We hope to have the pleasure of welcoming you back in the future.Leilani - Guest Service

10/10 Excellent

Vincent Jose

Traveled with partner
Liked: Property conditions & facilities
Awesome staff. Very clean property.
Stayed 7 nights in Jan 2024
Response from Guest Service on 2024/2/5
Aloha Mr. Jose, Mahalo for the review of your stay at Courtyard Oahu North Shore, and most notably, for praising our staff. We are also pleased you liked our spotless accommodations. We look forward to welcoming you again if your travels bring you back to Oahu.Leilani - Guest Service

10/10 Excellent

deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant was under construction and what was offered was basically a Starbucks menu which was our option. No local food options except Turtle Bay which is extremely high priced.
Stayed 1 night in Feb 2024

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly
Stayed 7 nights in Jan 2024
Response from GENERAL MANAGER on 2024/2/2
Aloha Larissa, Mahalo for the complimentary review of your stay at Courtyard Oahu North Shore, and most notably, for praising our staff. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you again if your travels bring you back to Oahu.Leilani - Guest Service

10/10 Excellent

Alan, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, peaceful area, away from the crowds in Waikiki, easy access to multiple beautiful beaches nearby. It is a bit of a drive to the activities in the Honolulu area, but we enjoyed the drive and had plenty to do near the north shore - and we stayed for a week. The hotel lobby area is currently being renovated (Jan.2024), but they're working around it, and the rooms were all just recently renovated, so it was clean, comfortable, and smelled nice. The staff was fantastic and responsive. Can't go wrong. Our only complaint was the PCC (unrelated to the hotel) was using blowers at 7am on the mornings they are open (everyday except Sunday and Wednesday). Our room faced the pool (and PCC) so we could hear them, but it wasn't obnoxiously loud. I'd guess the rooms facing the ocean didn't have this problem. The good news is, it's an easy walk to the PCC, which we thoroughly enjoyed and highly recommend. Would definitely stay there again.
Stayed 7 nights in Jan 2024
Response from Guest Service on 2024/1/31
Aloha Alan, Mahalo for sharing the gracious feedback of your experience at Courtyard Oahu North Shore. We are delighted to learn that you were able to immerse yourself in the true Hawaiian spirit on Oahu's North Shore. It brings us great pleasure to read that our serene location with pristine beaches, excellent service, and elegant accommodations contributed to making your stay exceptional. Nevertheless, we regret any inconvenience you experienced due to outside noise. Mahalo again for the five stars, and we appreciate your recommendation. All of us here are equally excited to welcome you back for another tranquil experience with us in Laie.Leilani - Guest Service

10/10 Excellent

Andriy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach is nearby and pool area is great. There was an ongoing renovation when we stayed, so it was a bit inconvenient. Few nitpicks are: pool could be a bit deeper to allow kids to jump in and filter coffee for a fee is a strange move for not a cheap hotel.
Stayed 2 nights in Jan 2024
Response from Guest Service on 2024/1/19
Aloha Andriy, Mahalo for reviewing your stay at Courtyard Oahu North Shore. We are glad to know you loved our beautiful access to the beach and excellent pool area. However, we are sorry for not meeting some of your expectations. We are grateful for your feedback as we are always looking for ways to improve. We hope to see you again on your future visit to the area. Leilani - Guest Service

10/10 Excellent

Elizabeth

Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Guest Service on 2024/1/14
Aloha Elizabeth, Mahalo for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Courtyard Oahu North Shore, and we look forward to welcoming you back soon. Leilani - Guest Service

10/10 Excellent

Teresa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here! Close to everything north West and East, very easy to drive around. We had a car rental the whole trip and loved it. Heading down to Waikiki or Honolulu was about an hour drive but definitely manageable. The road ways are clearly marked and we didn’t find traffic bad at all. The pool had extended hours for night time swimming, there is a nice beach just a short walk across the road, gas station super close and a grocery store. McDonald’s close for snacks for kids and we rented some beach equipment from the pool deck. The Polynesian cultural centre basically shares a parking lot with the hotel so that’s a nice option.
Stayed 8 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with parking
The hotel appears to be newly constructed. The building is new, and the room is excellent with comfortable beds. Parking is included. We opted for the breakfast option. The breakfast is à la carte with various choices, and the food is truly delicious.
Stayed 2 nights in Dec 2023

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the Stay
The entire staff was incredible. They helped address any issue, provided anything we needed, and gave local recommendations.
Stayed 1 night in Dec 2023
Response from Leilani - Guest Service on 2023/12/28
Aloha Alison, Mahalo for the review of your stay at Courtyard Oahu North Shore, and most notably, for praising our staff. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you again if your travels bring you back to Oahu. Happy Holidays and Happy New Year!Leilani - Guest Service

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Lorena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and in a well nice area close to food places and shops. Staff were very friendly.
Stayed 7 nights in Dec 2023
Response from Guest Service on 2024/1/19
Aloha Lorena, Mahalo for choosing to stay with us at Courtyard Oahu North Shore. We are delighted to know you had a great experience and that you were pleased with our well-maintained property and prime location, as well as our courteous associates. It was a pleasure hosting your visit, and we hope to see you again soon. Leilani - Guest Service

6/10 Okay

Kevin J

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
It was OK, not great and expected less hassle for the money.There were just a too few many matter of fact excuses for the condition of the hotel and for being short staffed. The hotel was under renovation so there was only one elevator. We were given a room "upgrade", but it was only in size and the location must have been one of the least desirable; next to the mechanical room with an endless buzz/hum of some compressor. It was also over the carport pull-up so not a good view. I would rather just have my original requested King room and facing the mountains. We ordered dinner once from the in-house Bistro restaurant and they just put it in takeout containers with plastic utensils and explained they were short-staffed was the reason behind that. At the same time they had 2 musicians playing for a number of hours so the priorities are a little mixed up there. The food itself was OK. There is $20 per day parking fee even though parking is abundant; just seems like a money grab. The room had the old-school in-wall A/C normally found at motel, which was on the noisy side. The room was mostly clean except the back of the TV had enough dust on it that it must have been a few years or more of buildup. The staff was very pleasant and activities people were good at setting up local excursions. I think with a little more competition their act would be forced to cleanup. I just didn't see the value for money and the condition of the hotel isn't accounted for in the pricing.
Response from Guest Service on 2024/2/6
Aloha Kevin, Mahalo for choosing to stay with us and for sharing your experience. We were disappointed to read our accommodations did not provide the value for which you were hoping and that we did not meet some of your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We also apologize for the concerns you outlined regarding our restaurant and the issues you encountered with your room. We have taken note of your feedback and it will be conveyed to our team. We hope you will come back for a much-improved stay. Leilani - Guest Service

8/10 Good

Brytteva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
We enjoyed our stay here. The room was really spacious and was very comfortable. The lobby was bright and welcoming as well as the staff. We only stayed one night so I can't comment on the amenities too much. The breakfast was decent and just a short walk to the market and food trucks near the Polynesian Cultural Center. It was on a pricey side but would stay here again.
Stayed 1 night in Dec 2023
Response from Guest Service on 2023/12/11
Dear Brytteva, Thank you for your kind comments regarding your stay at Courtyard Oahu North Shore. We are delighted you had a great stay and enjoyed our well-appointed accommodations, active lobby, and friendly associates. We are also glad you could take advantage of our convenient location and delicious breakfast. Thank you for sharing your review with fellow travelers and for your excitement about returning; we look forward to your next visit.Leilani - Guest Service

8/10 Good

Tammy

Stayed 3 nights in Dec 2023

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice quiet and slow paced. Just what we were looking for.
Stayed 7 nights in Nov 2023
Response from Guest Service on 2023/12/6
Aloha Jonathan,Mahalo for choosing Courtyard by Marriott Oahu North Shore for your stay. We are delighted to hear that your recent stay with us provided the peace and serenity you were seeking. Creating a calm and relaxed atmosphere for our guests is always our aim, and we are pleased that we could offer you a tranquike and relaxed experience. We look forward to the opportunity of hosting you again and providing another enjoyable experience.Leilani - Guest Service

10/10 Excellent

Joseph, Eagan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pool area and easy access to a beach. Staff was great - especially at the Bistro. Room cleaning staff was excellent. Leaving the chocolates each day was a nice touch as was the box of chocolates at check-in. I would have like to have had more information in the room about items for sale near the check-in desk (list of items available and prices) as well as the menu for the Bistro.
Stayed 6 nights in Nov 2023

10/10 Excellent

Douglas, anacortes

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to the pool it was totally awesome, food was also vey good.
Stayed 6 nights in Oct 2023

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good beach across the street and access to north shore. Clean and nice facilities, friendly staff
Stayed 2 nights in Oct 2023
Response from Guest Service on 2023/11/5
Aloha Sarah, Mahalo for choosing Courtyard Oahu North Shore and for your perfect rating. We are thrilled to know you enjoyed your time with us and that you especially loved our well-maintained accommodations and convenient location. It was also a pleasure reading our intuitive associates helped to enhance and optimize your stay. Mahalo again for your kind compliments, and we look forward to welcoming you back soon.Leilani - Guest Service

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed here for the beginning of our honeymoon. We stayed two and a half days and it was the relaxing quiet space we were looking for before heading to the busier Honolulu. Staff was excellent. The Bistro is a tad overpriced but still had very good food and portions. Being able to walk across the street to the beach and it being very quiet was perfect.
Stayed 3 nights in Oct 2023

10/10 Excellent

Fred

Stayed 4 nights in Sep 2023
Response from Guest Service on 2023/10/9
Aloha Fred, Mahalo for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Courtyard Oahu North Shore, and we look forward to welcoming you again soon. Leilani - Guest Service

10/10 Excellent

Patricia

Stayed 4 nights in Sep 2023
Response from Guest Service on 2024/3/12
Aloha Patricia, Mahalo for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Courtyard Oahu North Shore.Leilani - Guest Service

10/10 Excellent

Sheila, Redmond

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful. The location was perfect for us — right next to the Polynesian Cultural Center and BYU Hawaii. Easy and safe walking. Live entertainment and good food in the lounge area.
Stayed 1 night in Oct 2023
Response from Guest Service on 2023/10/5
Aloha Sheila, Mahalo for leaving your review of Courtyard Oahu North Shore. It is delightful to know you were pleased with our prime location and courteous associates, as well as the delectable food we serve. It was a pleasure hosting your visit, and we hope to be your hotel of choice every time your travels bring you our way. Leilani - Guest Service

10/10 Excellent

Don, Port Macquarie

Stayed 1 night in Sep 2023
Response from Guest Service on 2024/3/9
Aloha Don, It was a pleasure having you as our guest at Courtyard Oahu North Shore. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Mahalo for taking the time to share your rating. We look forward to hosting you again soon.Leilani - Guest Service

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Service on 2023/9/26
Aloha Guest, We are delighted with your perfect rating. It is wonderful to know that you enjoyed so much about your time at Courtyard Oahu North Shore. We look forward to serving you again in the future. Leilani - Guest Service

4/10 Poor

Frank

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Foyer too cold. Having to wear wristband in pool Poor quality pool towels Intrusive maintenance
Stayed 5 nights in Sep 2023
Response from Leilani - Guest Service on 2023/9/30
Aloha Frank, It is disappointing to learn about your experience, and we are sorry for the issues you had with our pool. Mahalo for sharing your observations so we may have the chance to improve our guest experience. While we know this does not affect your time with us, we are very grateful for your patience, and we hope you will accept our apologies for the frustration and inconvenience caused to you. We regret that your stay was anything other than perfect, and we hope to have another opportunity to provide you with the outstanding hospitality you should have received during this visit.Leilani - Guest Service

10/10 Excellent

Ajnesh

Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained and quite location
Stayed 2 nights in Sep 2023
Response from Penny on 2023/10/7
Thank you for sharing your recent experience with us.We hope to welcome you back soon.Mahalo!