Find Family Hotels in Laguna Niguel, CA

"Breakfast was great. Rooms and common hallway areas could use a refresh. Hot tub was not even bath water temperature and they never had any towels available. Staff was friendly."

"Great hotel! Loved the pool and the breakfast. Staff was super nice. We will stay here again. "

"Good"

"Disappointing. First room the AC didn’t work. Went down and the staff was nice, changed me to another room. Got to the new room and the televisions did not work. Called down to the front desk and was put on hold for 3 to 5 minutes and then someone picked up and hung up the phone. I called back a second time someone picked up and hung up the phone again. I called the third time and the girl that answered said she was busy and was putting me on hold to which I told her I had already been hung up on twice, she reiterated she was alone and had a long line and was putting me on hold. So I hung up. She did call back and sent someone to come fix the televisions. At another point, our room ran out of toilet paper. I had to call down three times to which they kept telling me that somebody would bring it up, this was over the course of hours, and nobody brought toilet paper so I had to go down and get it myself. And the beds were horrendous. Very uncomfortable and creaky. Every time I rolled over the entire bed creaked. I ended up with a pinched nerve in my neck. It was so uncomfortable. I typically love Embassy suites which is why I picked this hotel, but I would liken this one to a Motel 6. The staff were nice during my interactions and the breakfast was good. "

"Great stay!"

"It’s a decent hotel for the price. The room AC is motion-controlled and would cut off and on throughout the night, making the room impossible to temperature control. The TVs are VERY old and ghetto. There was an issue with a homeless man while we were there, and the inside of the elevator had a curious white liquid smeared on the inside of the door following the incident. The next morning, part of the stain was still on the door."

"Clean room. Room smelled musty. Runny bathroom tub faucet. Old building."

"The staff was very helpful and cheerful. "

"Nice size rooms and very clean. "