"Norbu the hotel GM was excellent. He personally made sure that the stay was comfortable and any of our needs were addressed. In fact, while embarrassing to state in a review, we ran out of cash and he lent us Rs. 5000/= going out of the way. That was a very trusting gesture on his part. Norbu also helped us get the visitor permit from the local DM’s office which helped us move forward with our trip. Lastly, he helped arrange for a SUV for the trip from Leh to Pangong to Nubra Valley. My only feedback on the car rental was the air conditioning use. While I had explicitly requested a strong engine and a car with a working Air Conditioner (there’s a lot of trucks, dust etc. on the highway) the driver was concerned about diesel usage which led us to travel in sweltering heat when in lower parts of the journey. I wish that was not the case because it was something I had very very very explicitly asked for. Anyhow, overall it was a nice stay and trip. "
