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"Services very bad not helpful at all "

"Great Staff"

"I love the consistency of Hyatt. Excellent breakfast as well. I’m a fan."

"Yes"

"The room was clean and staff was very friendly. Location isn't super ideal but we made do."

"I recently stayed at the Hyatt Place for seven days, and I regret to share that my experience did not meet the standards one would expect from the brand. A particularly challenging moment occurred when a meeting room I had reserved in advance for an important work call was unavailable at the scheduled time. As this had been confirmed the day prior, the lack of accountability or timely resolution was both surprising and disruptive. On the first evening of my stay, I was also impacted by excessive noise and the odor of marijuana coming from a neighboring room. While I appreciate that the concern was addressed after being reported, it nonetheless created an uncomfortable first impression. Throughout the week, there were notable inconsistencies in service. I understand and respect the intention behind welcoming local police officers for breakfast to promote a sense of safety; however, the execution appeared to unintentionally disadvantage paying guests. Officers frequently occupied the designated loading and unloading area, limiting access for guests arriving or departing with luggage. Additionally, breakfast offerings were often depleted, leaving guests without the amenities included in their stay. On a separate evening, we visited the on-site restaurant, Bar Harbor, for a late dinner and were reminded of closing times in a manner that felt less than hospitable, despite arriving within operating hours. Taken together, these experiences suggest opportunities for improvement."

"The staff was great. So wonderful and helpful. The property is in real need of refurbishment. Non-functional lamps, missing fixtures, odd bits of things you can’t identify in public corridors. The key card verifier on the elevator was non-functional. There was one lamp where wires were fraying at the base. It suited our needs (staying only to sleep) but it was somewhat underwhelming as a property."

"Very nice, clean, modern hotel in a great location. Easy access to the metro. The A/C unit made some strange noises occasionally. "

"This is where you stay when you want a piece of mind! Specialized professionals dedicated towards the customer's experience! "