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Reviews of M's Hotel Gojo Naginatagiri

3 out of 5
M's Hotel Gojo Naginatagiri
Naginatagiricho 211-1, Shimogyo-ku, Kyoto, Kyoto

Reviews

8.6

Excellent

Rating 10 - Excellent. 108 out of 214 reviews" "
Rating 8 - Good. 69 out of 214 reviews" "
Rating 6 - Okay. 21 out of 214 reviews" "
Rating 4 - Poor. 10 out of 214 reviews" "
Rating 2 - Terrible. 6 out of 214 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nick

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Slightly strange absent staff set up and obvs no breakfast or bar or shared spaces etc BUT very very central (seemed EVERYWHERE was a short bus ride away!!). What interaction we did have with the staff (5 mins at check in) was simple, efficient and polite. The inexpensive washer/dryer laundry was a godsend. The room was super neat tidy and clean. It was an excellent base shilst in Kyoto! Cheers !
Stayed 4 nights in Mar 2024

8/10 Good

Kiarash, Newmarket

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a cozy and quiet place, about 5 minutes of walk to Gojo Station, and it was kind of clean, but they don’t do the room services every day; in my whole stay (7 days), they only cleaned the room two times! Also, the room doesn’t have a drinking bottle of water, so you need to buy it even when you have just arrived from a long trip. In my experience, they usually give you even a small bottle of water when you arrive.
Stayed 7 nights in Feb 2024
Response from エムズホテル五条NAGINATAGIRI　フロント on 2024/2/18
Please note that our hotel is cleaned once every three days.You can change amenities and towels if you ask the staff.Also, if there is an additional charge, we can do the cleaning, so please let the staff know.

10/10 Excellent

jason

Stayed 3 nights in Oct 2023
Response from M's Hotel Gojo Naginatagiri on 2023/11/30
Thank you very much for staying at our hotel. We are encouraged by your comments and will continue to do our best. We look forward to welcoming you again.

2/10 Terrible

HISAKO

Stayed 1 night in Sep 2023

8/10 Good

ou yang

Stayed 3 nights in Jul 2023
Response from エムズホテル五条NAGINATAGIRI　フロント on 2023/7/24
この度は当ホテルにお泊まり頂き誠にありがとうございました。お客様にお褒めの言葉を頂けるようサービスを向上して参ります。お客様のまたのご来館をお待ちしております。

8/10 Good

See Ping

Stayed 3 nights in Jun 2023
Response from M's Hotel Gojo Naginatagiri on 2023/7/2
Thank you very much for staying at our hotel this time. We are looking forward to seeing you again.

10/10 Excellent

Johannes

Stayed 8 nights in Apr 2023
Response from M's Hotel Gojo Naginatagiri　 on 2023/5/5
Thank you very much for staying at our hotel this time. We will continue to strive to improve our services. We are looking forward to seeing you again.

10/10 Excellent

KIYOTSUGU

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
いろいろ素晴らしかった。ただ唯一の不満は、ホテルにある製氷器が無かったことのみ。あとは全部100点でした。
Stayed 7 nights in Apr 2023
Response from エムズホテル五条NAGINATAGIRI　フロント on 2023/5/1
この度は数あるホテルの中から私共のホテルにお泊まり頂き誠にありがとうございました。製氷皿につきましては、ご不便をおかけし申し訳ございませんでした。お客様のご意見を参考にサービス内容を改善して参りますので、引き続きエムズホテルをご愛顧くださいますようお願い申し上げます。お客様のまたのご来館をお待ちしております。

6/10 Okay

Sabina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is place will do if you are traveling alone or max with 2 people. It is clean and safe and has a convenience store right around the corner. But this place was advertise for 4 and there is no way 4 people with luggage can stay in this room comfortably! We stayed two nights with a family of for with two older teens and it was not easy to say the least. It is quite a walk from the train station and just know that there is nobody on-site to assist in anyway, it's all self check-in and done remotely. Would recommend only to single business traveler or 2 adults with car that do not need any assistance and are familiar with area.
Response from M's Hotel Gojo Naginatagiri on 2023/4/27
Thank you very much for staying at our hotel this time. Despite your busy schedule, we appreciate your detailed review. We will improve based on your opinion. We are looking forward to seeing you again.

10/10 Excellent

Thomas

Stayed 5 nights in Mar 2023
Response from M's Hotel Gojo Naginatagiri on 2023/4/27
Thank you very much for using our hotel this time. We are looking forward to seeing you again.

8/10 Good

Yuji

Stayed 1 night in Mar 2023
Response from エムズホテル五条NAGINATAGIRI　フロント on 2023/3/28
この度は私共のホテルにご宿泊いただきまして誠にありがとうございました。高評価をいただき、大変光栄でございます。今後も、お客様により快適にお過ごし頂けるようホテルスタッフ一同努力を重ねていく所存でございます。お客様のまたのお越しをお待ちしております。

4/10 Poor

YASUHITO

Stayed 1 night in Mar 2023
Response from エムズホテル五条NAGINATAGIRI　フロント on 2023/3/23
この度は私共のホテルにご宿泊いただき誠にありがとうございました。しかしながら、お客様に満足して頂けるサービスが提供できず申し訳ございませんでした。お客様にまたご来館いただける日をお待ちしております。

8/10 Good

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money, was nice to have a pretty big room in comparison to similarly priced hotels in Osaka and Tokyo! Room was very clean, room cleaning is only once every three days which didn't bother me and they put out new towels at the front desk for you to grab if needed. Great location, around the corner from the metro line. Front desk is essentially self service although there was a staff member there to check me in as I arrived at 4pm (when check in opens) not sure if that is the same everyday. I didn't really see anyone at the front desk usually although I think there were staff in the office. The downfall of this place is incredibly thin walls, you can hear people talking in rooms around and above you and if you are staying under someone you will hear them walking around very clearly which is not great especially at a location like Kyoto when you want to be up early to catch the main attractions with minimal crowds!!
Stayed 4 nights in Mar 2023
Response from M's Hotel Gojo Naginatagiri on 2023/3/23
Thank you very much for staying at our hotel this time. Thank you for writing a detailed review. We will continue to devote ourselves to providing services that will be praised by our customers in the future. When you come to Kyoto again, please use M's Hotel. We are looking forward to seeing you again.

10/10 Excellent

monika

Stayed 3 nights in Mar 2023
Response from エムズホテル五条NAGINATAGIRI　フロント on 2023/3/23
この度は当ホテルをご利用いただき誠にありがとうございました。お客様より10点満点評価を頂きスタッフ一同、大変嬉しく存じます。お客様のまたのお越しを心よりお待ちしております。

10/10 Excellent

Weiyong

Liked: Cleanliness
Stayed 9 nights in Mar 2023
Response from エムズホテル五条NAGINATAGIRI　フロント on 2023/3/23
この度は私共のホテルにお泊まり頂き誠にありがとうございました。お客様に満点評価を頂き、重ねてお礼を申し上げます。また京都にお越しの際は是非エムズホテルをご利用ください。

10/10 Excellent

Andrew

Liked: Staff & service, property conditions & facilities
Absolutely incredible experience. Contactless check in/out, with various amenities that really made my stay much more enjoyable. Beautiful building and room, I will come back again
Response from M's Hotel Gojo Naginatagiri on 2023/3/16
Thank you very much for staying at our hotel this time. We are very honored to receive words of praise from our customers. We are looking forward to seeing you again.

8/10 Good

YOSHIHIRO

Stayed 1 night in Mar 2023
Response from エムズホテル　五条NAGINATAGIRI　フロント on 2023/3/16
この度は私共のホテルにご宿泊いただき誠にありがとうございました。ご滞在中は快適にお過ごしいただけましたようで大変嬉しく存じます。お客様のまたのご来館をお待ちしております。

10/10 Excellent

Lap Chi

Stayed 2 nights in Mar 2023
Response from エムズホテル　五条NAGINATAGIRI　フロント on 2023/3/16
この度は私共のホテルにお泊り頂き誠にありがとうございました。お客様に満点評価を頂戴し大変嬉しく存じます。お客様のまたのご来館をお待ちしております。

8/10 Good

YASUTAKA

Stayed 2 nights in Mar 2023
Response from エムズホテル　五条NAGINATAGIRI　フロント on 2023/3/8
この度は私共のホテルにお泊り頂き誠にありがとうございました。何かお困りのことがありましたら、お気軽にお声掛けください。お客様にまたご来館いただける日をお待ちしております。

10/10 Excellent

Alvin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great. Easy checkin. Very clean rooms. Everything worked well.
Stayed 2 nights in Mar 2023
Response from M's Hotel Gojo Naginatagiri on 2023/3/8
Thank you very much for using our hotel this time. We would like to thank our customers for their compliments. We will continue to strengthen the system in the future. We are looking forward to seeing you again.

10/10 Excellent

norio

Stayed 1 night in Mar 2023
Response from エムズホテル　五条NAGINATAGIRI　フロント on 2023/3/8
この度は当ホテルにご宿泊いただき誠にありがとうございました。お客様に10点満点の高評価をいただき重ねてお礼を申し上げます。お客様のまたのご利用をお待ちしております。

10/10 Excellent

Masataka

Stayed 2 nights in Feb 2023
Response from エムズホテル五条NAGINATAGIRI　フロント on 2023/3/1
この度は数あるホテルの中で私共のホテルにお泊り頂き誠にありがとうございました。今後もサービスや設備の向上に努めて参ります。お客様のまたのご来館をお待ちしております。

10/10 Excellent

Karlie

Stayed 2 nights in Feb 2023

6/10 Okay

KEIKO

Stayed 2 nights in Feb 2023
Response from エムズホテル五条NAGINATAGIRI　フロント on 2023/3/1
この度は当ホテルにご宿泊いただき誠にありがとうございました。ご滞在中は快適にお過ごし頂けましたでしょうか。お客様のまたのご来館をお待ちしております。

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! For the price, the value is unbeatable. Self check-in was easy and convenient, complementary toiletries were very much appreciated, and the room was comfortable despite it's small size. Close to the subway line so getting around is easy. Highly recommended if staying in the area!
Stayed 1 night in Jan 2023
Response from M's Hotel Gojo Naginatagiri on 2023/3/1
Thank you very much for staying at our hotel this time. We are very happy to hear that you had a comfortable stay with us. We are looking forward to seeing you again. When you come to Kyoto again, please visit M's Hotel.

10/10 Excellent

kim

Stayed 4 nights in Jan 2023
Response from エムズホテル五条NAGINATAGIRI　フロント on 2023/3/1
この度は数あるホテルの中から私共のホテルにご宿泊いただき誠にありがとうございました。お客様のまたのご来館をお待ちしております。

10/10 Excellent

Maëlys

Stayed 2 nights in Jan 2023
Response from エムズホテル五条NAGINATAGIRI　フロント on 2023/3/1
この度は私共のホテルにご宿泊いただき誠にありがとうございました。お客様のまたのお越しをお待ちしております。

10/10 Excellent

YUKI

Stayed 1 night in Jan 2023
Response from エムズホテル五条NAGINATAGIRI　フロント on 2023/3/1
この度は私共のホテルにご宿泊いただき誠にありがとうございました。満点評価を頂き重ねてお礼を申し上げます。お客様のまたのご来館をお待ちしております。

10/10 Excellent

Jack

Stayed 3 nights in Jan 2023
Response from エムズホテル五条NAGINATAGIRI　フロント on 2023/3/1
この度は私共のホテルにご宿泊いただき誠にありがとうございました。今後もお客様に満足して頂けるよう精進して参ります。お客様のご来館をお待ちしております。

10/10 Excellent

YUKI

Stayed 2 nights in Dec 2022

6/10 Okay

KANEKO

Stayed 1 night in Dec 2022

10/10 Excellent

geka

Stayed 1 night in Dec 2022

8/10 Good

KOKI

Stayed 1 night in Nov 2022
Response from エムズホテル五条NAGINATAGIRI on 2022/12/1
この度は当ホテルをご利用頂き誠にありがとうございました。またのお越しをスタッフ一同心よりお待ちしております。

8/10 Good

kazuhisa

Stayed 1 night in Nov 2022
Response from エムズホテル三条大宮 on 2022/11/28
この度は当ホテルをご利用頂き誠にありがとうございました。又のお越しをスタッフ一同心よりお待ちしております。

10/10 Excellent

Anne M

Stayed 3 nights in Nov 2022
Response from エムズホテル五条 on 2022/11/28
この度は当ホテルをご利用頂き誠にありがとうございました。又のお越しをスタッフ一同心よりお待ちしております。

10/10 Excellent

Anne M

Stayed 2 nights in Nov 2022
Response from エムズホテル五条NAGINATAGIRI on 2022/11/28
この度は当ホテルをご利用頂き誠にありがとうございました。又のお越しをスタッフ一同心よりお待ちしております。

10/10 Excellent

eun ho, Irvine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this hotel is bset of them in Kyoto!!!
Stayed 6 nights in Oct 2022
Response from M's hotel Gojo Naginatagiri on 2022/11/28
Thank you so much for staying with us and thank you for your valuable review.Look forward to welcoming you back again soon.Have a nice day!

4/10 Poor

Tram

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Clean but services are poor, not very helpful.
Response from M's hotel Gojo Naginatagiri on 2022/11/28
Thank you so much for staying with us.I'm sorry to hear that the service was not helpful.We will do our best next time you visit us.Thank you for your review. Have a nice day.

10/10 Excellent

Sebastian

Stayed 6 nights in Oct 2022

10/10 Excellent

masahiro

Stayed 1 night in Sep 2022
Response from エムズホテル　スタッフ一同 on 2022/10/6
この度は当ホテルをご利用頂き誠にありがとうございました。今後とも、お客様にさらにご満足していただけるよう精進して参りますので、また京都にご宿泊される際には是非当ホテルをご利用くださいませ。スタッフ一同、心よりお待ち申し上げております。

8/10 Good

tsunekuni

Stayed 2 nights in Sep 2022
Response from エムズホテル五条 on 2022/9/15
この度は当ホテルをご利用頂き誠にありがとうございました。又のお越しをスタッフ一同心よりお待ちしております。

6/10 Okay

IWAO

Stayed 1 night in Jul 2022
Response from エムズホテル五条NAGINATAGIRI on 2022/9/15
この度は当ホテルをご利用頂き誠にありがとうございました。又のお越しをスタッフ一同心よりお待ちしております。

6/10 Okay

kouji

Stayed 1 night in Jun 2022
Response from エムズホテル五条NAGINATAGIRI on 2022/6/10
この度は当ホテルをご利用頂き誠にありがとうございました。今後ともスタッフ一同精進して参りますので、またのお越しを心よりお待ちしております。 お忙しい中口コミをお寄せ下さり誠にありがとうございました。

10/10 Excellent

shunsuke

Stayed 1 night in May 2022
Response from エムズホテル五条NAGINATAGIRI on 2022/6/9
この度は当ホテルをご利用頂き誠にありがとうございました。ご満足頂ける滞在をご提供できておりましたら幸いでございます。また機会がございましたらぜひエムズホテルをご利用くださいませ。 お忙しい中口コミをお寄せ下さり誠にありがとうございました。

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

2/10 Terrible

Takumi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom smelt bad
It was a non-smoking room but the bathroom smelled like smoke. Also, one of the towels smelled like smoke. We had to call at the front desk to get new towels because there weren't any at the front counter and no one to talk to.
Stayed 3 nights in Nov 2021
Response from エムズホテル五条NAGINATAGIRI on 2021/12/5
Thank you so much for staying at M's Hotel Gojo Naginatagiri. With regard to your comment about the bathroom and towel, we would like to apologize unpleasantness cased. We aukowledge that it is unpleasant.We will improve quality of room. We truly hope you will give us another chance to welcome you back for more positive experience.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay and convenient! Just the bathroom a little small. But overall was good!
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveler

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Caroline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Convenient location. Everything was clean and updated. Comfortable beds. Free washing & drying. y only qualm was check-in is quite convoluted as it's supposed to be self check-in. Thankfully, it was staffed upon arrival otherwise we might have been very confused.
Stayed 4 nights in Oct 2019