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Reviews of MARUTAMACHI Crystal Hotel

3 out of 5
MARUTAMACHI Crystal Hotel
25 Marutacho, Kyoto, Kyoto

Reviews

8.0

Very Good

Rating 10 - Excellent. 9 out of 23 reviews" "
Rating 8 - Good. 8 out of 23 reviews" "
Rating 6 - Okay. 3 out of 23 reviews" "
Rating 4 - Poor. 3 out of 23 reviews" "
Rating 2 - Terrible. 0 out of 23 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, service, and rates. The room is a bit on the smaller side, but very convenient to use.
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathrooms are a little small for people over 6 feet tall. Great location. Very friendly staff.
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveler

Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though small room and no functional windows, it offers a good bathroom and things you need to have a comfortable night sleep. Taking the bus can reach most sights conveniently without transfers.
Stayed 4 nights in Nov 2018

8/10 Good

Ako, Vancouver

Liked: Staff & service, property conditions & facilities
I enioyed how centeal the location is. The breakfast was not the best and they missed our room for housekeeping one of the three days we were there.
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveler

Nice
Great staff, good location
Stayed 7 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice stay
Our stay there was really great! Except we were there since 7am (we took a night bus from Tokyo), and we can't check in until 4pm, even if the room was certainly ready before. Not a lot of choice for vegetarian/vegan people during breakfast except bread and jam. Close to the bus and subway. Really clean, big and value for money. Will certainly come back.
Stayed 4 nights in Jul 2018

4/10 Poor

takuma

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Inexperienced and shy staffs
Staffs are okay, but apparently not experienced. While staying two nights, I didn't feel hospitality and reliability from staff at all.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Close to the palace and transport. Good breakfast. English a little limited but can handle the basics. Turn left out of the entrance and a number of restaurants are within walking distance.
Stayed 2 nights in Jul 2018

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel in a good location
+ new hotel + great location with easy access to local transport - strict check in/check out times - limited time for breakfast (7-830am)
Stayed 1 night in Jul 2018

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location
Very new hotel on great location. Easy to get around from the hotel with bus stops and tube stations nearby. The only downsides were the strict check in/check out times and the limited time for breakfast (7-830am)
Stayed 2 nights in Jul 2018

10/10 Excellent

akiyoshi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

yuka

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Disliked: Staff & service
Stayed 1 night in Nov 2019

8/10 Good

haruki

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清潔なホテル
ビジネスで1泊しました。地下鉄の駅からは少し歩きますが便利な場所にあるため、外出する際のストレスはありませんでした。非常に新しいホテルなのですべてが清潔でした。コストパフォーマンスは高いと思います。
Stayed 1 night in Sep 2019

8/10 Good

Hyeong Ho

Liked: Cleanliness, property conditions & facilities, room comfort
전반적으로 정말 좋은데 한가지가...
제가 갔을때 기준으로 체크인이 4시라 조금 늦은 경향이 있고요 건물 자체는 깔끔하고 건물 전체가 금연구역입니다. 욕실도 너무 작지 않았고 방도 좋았어요 개인적으로 아침 조식이 생각보다 괜찮아서 깜짝 놀랐어요 안먹으면 정말 손해라 생각되요 주변에 간단한 밥집이 있고 편의점도 가까워요 버스정류장도 가깝고 니조성까지는 걸어갈만 해요 다만 모든방이 그렇지는 않겠지만 창문이 오픈이 안됩니다. 환기가 힘들고 채광이 그리 좋지는 않아요 마지막으로 정말 큰 단점은 주변에 병원이 있어서 구급차가 많이 다녀요 방음이 안되서 예민하신 분들은 밤에 주무시기 힘들 수도 있을것 같아요
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
道路の騒音が聞こえるが許容範囲
新しいホテルで設備や寝具は良好。ただし道路の騒音が聞こえるのが難点。耳栓で対応できるのでまあ許容範囲かな。朝食は無料と思えば納得できるが・・・。総じて価格相応の清潔なビジネスホテル。
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

Stayed 4 nights in Oct 2018

8/10 Good

nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Correct pour un court séjour
Hôtel propre personnels gentils. Pour ma part lit très dur et petit déjeuner peu de choix pas de lait chaud pas de beurre pas de confiture rien à tartiner sur le pain ! Bus à proximité pour se rendre sur les sites touristiques
Stayed 3 nights in Sep 2018

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opción en Kyoto
El hotel es pequeño pero muy cómodo. El servicio excelente y el desayuno delicioso y variado.
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋の掃除がされておらず、スタッフの対応も最悪。 二度と泊まらない。 朝ごはんも味噌汁売り切れて補充もされていなかった。
Stayed 2 nights in Aug 2018

10/10 Excellent

Ryo, ロサンゼルス

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
市街地にある便利なホテル
開店したばかりだからか、非常に清潔でした。サービスも大満足でしら。コストパフォーマンスよくて、おすすめです。
Stayed 2 nights in Jul 2018