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Reviews of Hotel Material

3 out of 5
Hotel Material
210-4 Nakano-cho Higashiyama-ku, Kyoto, Kyoto

Reviews

9.6

Exceptional

Rating 10 - Excellent. 17 out of 20 reviews" "
Rating 8 - Good. 2 out of 20 reviews" "
Rating 6 - Okay. 0 out of 20 reviews" "
Rating 4 - Poor. 1 out of 20 reviews" "
Rating 2 - Terrible. 0 out of 20 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maggie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large modern rooms, comfortable beds, excellent customer service and conveniently located. Loved the scent that was used throughout hotel as well!
Stayed 2 nights in Mar 2024

10/10 Excellent

An

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
probably the nicest hotel I stayed at in japan. The owner is there to check you in and he was so very helpful the entire trip. He spoke perfectly fluent English and was willing to help with any thing that you need. 10/10 for him alone. They also have a ramen shop at first floor which was honestly one of the best we had in japan.

10/10 Excellent

Sophie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this property. It was a great blend of Japanese classic styling with modern touches. And it was in a nice quiet suburb. Absolutely recommend this place!

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Material was the perfect location to access all our Kyoto sightseeing. Many things on our must see list were in walking distance and transit (bus, rail, subway) were all a convenient walk away. The Hotel itself was adorable and staff friendly and helpful. A special thanks to Jeronimo who was the perfect host! I wish I could rate more than 5 stars!
Stayed 6 nights in Dec 2023

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at Hotel Material! We booked the Mini Room/ Double Room, which was a tad tight for my husband and I, but still plenty comfortable! (We only had carry on’s and backpacks, otherwise it would have been more difficult.) Room: 5/5. Loved the balcony. Street noise can be heard, but it’s not terrible. Super clean. Great amenities. Super comfortable bed! Slept great!! Bathroom: 5/5. Lovely toilet & toilet room. Great shower & shower room. Nice towels & amenities. Staff: 5/5. Great communication prior to checking in, and after checking out. The gentleman (Jeronimo) was super helpful and personable! Such a great guy. The other two individuals I encountered were also nice, but not as great of English (no big deal since I know I’m a foreigner in their country.) The location was great, but expect to walk a lot to get to the prime locations! They let us leave our luggage on our check-out day (check-out is at 10 am) to allow us to explore Kyoto more. So nice! (Also there is no breakfast or cafe in the building anymore, as a FYI.) Thank you again so much for a great stay!! Absolutely recommend to everyone for their Kyoto travels! Great value!
Response from Jeronimo - Hotel MATERIAL on 2023/11/16
Thank you for choosing Hotel Material and sharing your experience with us! We're happy to hear that you enjoyed your stay and found our Double Room comfortable.Your detailed feedback about the room, bathroom, and amenities is greatly appreciated. It's thrilled to know that our team could make your experience memorable with their assistance and warmth.We always try to accommodate our guest’s needs regarding their luggage, because we know that every minute is precious during a trip, especially a trip to Kyoto.Regarding the breakfast, it’s been a couple a years since our café was turned into a ramen restaurant, so we don’t serve breakfast anymore. We apologize for any confusion, because there are still pictures of the café when you search on the internet. Anyway, thank you again for your recommendation and kind words. We'd be honored to welcome you back on your next visit to Kyoto!

8/10 Good

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small and perfect for us, a little boutique hotel. The manager is what makes this hotel so wonderful, following his direction we had wonderful meals and drinks. The only knock is it smelt a bit milduey and it's a bit out of the way, but for us it was the perfect location
Response from Jeronimo - Hotel MATERIAL on 2023/11/16
Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay at our hotel. I am very happy that my recommendations helped you enjoy your time in Kyoto.Your feedback regarding the smell is truly valuable to us, and please accept our apologies for any inconvenience caused. We're actively addressing the concerns you've raised to ensure a more pleasant experience for our future guests.We're thrilled that despite these minor hiccups, our hotel proved to be the perfect fit for your needs. We hope to welcome you back soon and provide an even more enjoyable stay.

10/10 Excellent

karin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here. You will be so pleased.
Best hotel ever, and we travel all the time. Jeronimo was so amazing. He offered advice and help for absolutely everything we ever asked about. His service was outstanding.
Stayed 2 nights in May 2023
Response from Jeronimo - Hotel MATERIAL on 2023/6/20
Thank you so much for your amazing review! We're thrilled to hear that you consider us the best hotel ever, especially coming from frequent travelers like yourselves. It's wonderful to know that I was able to help you enjoy your trip even more. I’m glad it contributed to making your stay memorable.We truly appreciate your kind words and the time you took to share your experience. It was my pleasure to have you as our guest, and I hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing.
Jeronimo went above and beyond to make my stay the best it could be. Whether it be through recommendations of where to go or how to get around or just well-being issues, he was there every step of the way. I would recommend this hotel as one of the best I’ve ever been to. I hope to be back.
Stayed 4 nights in May 2023
Response from Jeronimo - Hotel MATERIAL on 2023/6/12
Thank you so much for taking the time to share your feedback about your stay with us. You’re too kind! I’m very happy to hear that our hotel exceeded your expectations and contributed to making your trip to Kyoto even more special. It was my pleasure to assist you throughout your stay. Ensuring that our guests have positive and memorable experiences here in Kyoto is always on top of my list of priorities.Thank you once again for choosing to stay with us and for your kind words. We truly appreciate your feedback and look forward to providing you with another wonderful experience during your next visit.

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay in a quiet area. Friendly and helpful staff. Large spacious rooms with comfortable beds. A short walk from the nearest train station.
Stayed 2 nights in May 2023
Response from Jeronimo on 2023/5/31
Thank you for your positive feedback.We're delighted to hear that you a wonderful stay with your family. We enjoy talking to our guests and love listening to their experiences in Japan. We hope to see you in the future once again!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, modern hotel
Our stay coincided with the coronavirus virus and consequently we were the only guests in the hotel. The manager, Jeronimo was so welcoming, friendly and helpful that I can’t praise him enough. The room was spacious and beautifully decorated. The public areas were modern and stylish. The hotel is in an excellent area for visiting many of the tourist attractions of Kyoto
Stayed 7 nights in Mar 2020
Response from Jeronimo on 2020/3/28
Dear Andrew and wife, Thank you for your kind words. I hope you guys made it home without major problems. It was a delight having you in our hotel. It was a great pleasure to be able to talk to you after your explorations of Kyoto and hear that you were having a wonderful time. Let's hope you and your wife can come back in the future and enjoy the rest of the trip you planned. And if you're thinking about coming to Kyoto again I'd more than happy to welcome you to our hotel again. Best regards, Jeronimo Gehres Manager Hotel MATERIAL

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Chic design and super comfy bed
Chic design and large, comfortable rooms with friendly staff and good cafe/bar. If I had realised there was no elevator I might have thought twice about the size of my suitcase but the staff were happy to help. Cleaning is not included but clean towels are available on request. Close to the Philsopher's Walk in a nice area with small shops and cafes, not within walking distance to central Kyoto but the subway is close and easy to navigate
Stayed 3 nights in Oct 2018

10/10 Excellent

Ash , England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and a great sleep!
Great setup - convenient, brilliant location, helpful staff, great breakfast! The only thing that could be improved is a buffer from the noise of the road, but earplugs did the trick. Really comfy bed and great use of space. Thank you!
Stayed 2 nights in Apr 2018

10/10 Excellent

Yung fai

Stayed 1 night in Feb 2024

10/10 Excellent

Keiko

Stayed 2 nights in Nov 2023

10/10 Excellent

アキラ

Liked: Cleanliness, staff & service, property conditions & facilities
オーナー様が笑顔で親切に対応してくださり、とても楽しい旅の思い出となりました。夕食もホテル内でとり、リーズナブルで美味しい料理に大満足です。
Stayed 1 night in Jun 2023
Response from ジェロニモ on 2023/6/20
この度は当ホテルをご利用いただき、誠にありがとうございました。お客様が楽しい旅の思い出を作ることができたこと、私たちも大変嬉しく思います。当ホテルのスタッフ一同、笑顔で親切な対応を心がけておりますので、お客様にとって快適な滞在を提供できたことを光栄に思います。また、夕食に関しても、ホテル内のレストランでお召し上がりいただき、お手頃かつ美味しい料理で大満足していただけたようで、大変嬉しい限りです。今後もより一層のサービス向上に努めて参ります。またの機会にぜひ当ホテルをご利用いただければ幸いです。ありがとうございました。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from HOTEL MATERIAL on 2022/7/26
この度は当宿へのご滞在ありがとうございました。 今後もより良い空間・サービスを提供できるよう、スタッフ一同精進して参ります。 またのご利用をお待ちしております。

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, room comfort
お部屋が道路沿いだったので騒音がひどかった。フロントが常駐していないので、宿泊客は心の準備が必要。チェックインの時に前払いをして鍵を貰ったら、それで終わりという感じ。ベッドは絨毯の上にベッドマットが置いてあるので何となく気持ちが良くなかった。但し、フロントに人がいない時には電話をすれば、それなりに対応してくれた、タオルも備品も清潔感があった。
Stayed 1 night in Jun 2022
Response from Hotel MATERIAL マネージャー ジェロニモ・ゲレス on 2022/7/4
この度は当宿にご宿泊いただき、ありがとうございます。 受付の営業時間に関しまして、サイト上に記載しております通り、営業時間外となる時間帯がございます。 勿論そのお時間帯でもご連絡いただければ随時対応しておりますので、お困りごとなどございましたら、お気軽にお尋ねいただければ幸いです。 また、当宿は全6室のみの小さなデザイナーズホテルで、寝具等も一般のお宿とは一味違ったものを採用しております。お客様のご想像と何かと異なりましたようで誠に残念ですが、清潔面ではお褒めの言葉をいただき、嬉しく思います。 ご宿泊者様に快適にお過ごしいただける空間を提供できるよう、今後もスタッフ一同精進して参ります。 貴重なご意見・ご感想を寄せていただき、ありがとうございました。

10/10 Excellent

Kazumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
モダンな室内、最新式のバスルーム、チェックインチェックアウトもスムーズでした
Stayed 2 nights in Nov 2021
Response from ジェロニモ・ゲレス on 2021/12/3
この度、当ホテルを選びいただき誠にありがとうございました。お客様からの貴重なコメントがこちらスタッフ全員の励ましになります。 またのご利用をお待ちしております。 Hotel MATERIAL

10/10 Excellent

koji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
素晴らしい
部屋が広く、清潔。
Stayed 1 night in Nov 2021
Response from ジェロニモ・ゲレス on 2021/12/3
この度、当ホテルをご利用いただきありがとうございました。快適なご滞在になったことを大変うれしく思います。 またのご利用をお待ちしております。 Hotel MATERIAL