Property map

Reviews of Capsule Hotel Anshin Oyado Premier Kyoto Shijo Karasuma

2.5 out of 5
Capsule Hotel Anshin Oyado Premier Kyoto Shijo Karasuma
239-1, Shinmeicho, Shimogyo-ku, Kyoto, Kyoto

Reviews

9.2

Wonderful

Rating 10 - Excellent. 139 out of 208 reviews" "
Rating 8 - Good. 56 out of 208 reviews" "
Rating 6 - Okay. 8 out of 208 reviews" "
Rating 4 - Poor. 2 out of 208 reviews" "
Rating 2 - Terrible. 3 out of 208 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in May 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was great! Conveniently close to a major subway line and street bus lines. Capsules were clean and modern.
Stayed 2 nights in May 2024
Response from Front Desk on 2024/5/14
亲爱的客人米格尔非常感谢您选择 Anshin Oyado Kyoto Shijo-Karasuma 酒店。我们非常荣幸获得最高评分。我们将继续努力,不仅在便利的地理位置方面,而且在周到的服务方面满足您的期望,使我们成为让您更加满意的酒店。 我们期待着您的再次光临,米格尔。使用谷歌翻译。

10/10 Excellent

Mallory

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/5/5
Thank you very much for choosing Anshin Oyado Kyoto Shijo Karasuma.Our staff are very happy that we have met your expectations and received a high rating. We are glad that you were satisfied with your stay, and we will continue to work to make our hotel a memorable experience for our guests.We look forward to seeing you again soon.

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The baths were awesome
Stayed 4 nights in Apr 2024
Response from Front Desk on 2024/4/27
Dear NoahThank you very much for staying at Anshin Oyado Kyoto Shijo-Karasuma.We are very pleased to hear that you were satisfied with our services. Our artificial hot spring is rich in more than 40 kinds of natural minerals such as calcium, magnesium, sodium, potassium, and zinc. It is believed to enhance the effects of hot spring bathing, promote perspiration, blood circulation, and metabolism, and improve health.We welcome you to use only the hot spring baths.We look forward to welcoming you back.Translated from Japanese by Google

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an awesome capsule hotel, I stayed for one night just for the experience. I wish I had longer to enjoy all they had to offer. Price included food and drinks! Amazing range of beauty products in the bathroom and onsen, even had hair straighteners. The onsen also had a sauna and hot stone room and a seperate shower. No need to bring your pjs even these are provided. Shoes off at the door into a lock box, slip into slippers. Scanner bracelet to get into sleeping and onsen for security purpose, is efficient and safe! The sleeping area is noisy so do bring your earplugs or just ask the desk. All staff were very helpful and kind. Highly recommend!!
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/21
Dear Guest Jane. Thank you very much for staying at Anshin Oyado Kyoto Shijo-Karasuma Branch.We are very honoured to have received so many compliments from you.We are also happy to hear that you were satisfied with our complimentary services. We are committed to providing a variety of free services so that our guests can feel free to spend their time without any necessities.All of our employees will continue to make every effort to provide our guests with a smile and peace of mind.We look forward to welcoming you back again, Jane.Google Translate.

10/10 Excellent

Julie, Knoxville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed is comfortable, everything is super clean, breakfast and evening soup served for free, tons of sightseeing from 5 min walk to 30min walk. Subway super close. Staff is extremely kind. Lockers are big and can easily fit a carry-on and even more. Really really nice capsule hotel!
Stayed 3 nights in Apr 2024
Response from Front Desk on 2024/4/19
Dear Guest JulieThank you very much for choosing Anshin Oyado Kyoto Shijo-Karasuma.We are very grateful for the many compliments we have received.We are happy to hear that you were satisfied with your stay.We look forward to welcoming you back again, Julie.Google Translate is used.

6/10 Okay

Mayra

Liked: Staff & service
Super conveniently located in a great shopping, dining and transit area. Very close to Gion. Unfortunately it was a bit too smelly and stuffy for me. Dormitory areas were very large with too many ppl IMO. Staff was fantastic, super helpful and friendly! First hostel experience where guests don't really talk to each other though and surprisingly people were up, showering, grooming at all hours of the night so it did get noisy and couldn’t sleep through the night sometimes.
Stayed 3 nights in Apr 2024
Response from フロントスタッフ on 2024/4/12
Dear Mayra.Thank you for using Anshin Oyado Kyoto Shijo Karasuma store.Our hotel is conveniently located within a 5-minute walk from the main station. Please use it for sightseeing or business.Also, thank you for your valuable feedback.Although our concept is "cleanliness", we apologize for any inconvenience caused to our customers. We will once again review our cleaning operations with the aim of providing a clean accommodation at all times.Regarding the sound of the capsule, we cannot prevent sound leakage due to the structure of the capsule, but we do have earplugs available inside the capsule, so please use them.We are also considering measures to prevent sound leakage. If you have any concerns, please feel free to contact us via the intercom at the entrance to the capsule floor or to one of our employees on patrol. We will respond immediately.Although the inn still has many things to be desired, we will continue to work hard every day to provide a more comfortable stay for our guests.If you have the opportunity to visit us again, we would appreciate it if you could see how we have grown.We look forward to welcoming you back again.*Google translation is used.

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/12
Thank you very much for choosing Anshin Oyado. Our staff are glad to have received a high rating. We are happy to hear that you were satisfied with your stay. We will continue to work to make Anshin Oyado a comfortable place for our guests. We look forward to seeing you again soon.

6/10 Okay

Ryan

Stayed 2 nights in Apr 2024
Response from フロントスタッフ on 2024/4/26
Thank you very much for choosing Anshin Oyado.We are happy to provide guests with service that meets their expectations.We will continue to strive to provide you with service that is great value for money in the future.We look forward to seeing you again soon.

8/10 Good

Uriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The massage chairs are a bit old but that is only a personal preference
Stayed 5 nights in Mar 2024
Response from Front Desk on 2024/4/5
Dear UrielThank you very much for staying at Anshin Oyado Kyoto Shijo-Karasuma.Thank you very much for your valuable feedback about the massage chair.We will use your comments to improve our services in the future, and we will do our best to make your stay more comfortable for you.We look forward to welcoming you back again.Translated from Japanese by Google

4/10 Poor

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Onsen style experience is unique, and the place itself was good. Just be aware that your experience will be greatly affected by the presence other guests. Including snoring, moving around at night, and phone alarms going off during sleep hours. With how many tourists there are in Kyoto currently, don't be surprised if you are surrounded by more obnoxious guests than Japanese guests are. Also was disappointed to see a sign advertising rooms that night for 1/3 the price of what I paid on Expedia.
Stayed 1 night in Mar 2024
Response from フロントスタッフ on 2024/4/4
Dear Kevin,Thank you for always using Anshin Oyado Kyoto Shijo Karasuma store.We are very happy to receive your compliments regarding the hot spring facilities and location.We stayed this time during the cherry blossom season, when many tourists from Japan and abroad visit Kyoto every year. Thank you for your understanding as we are selling at high season prices not only on Expedia but also on other reservation sites.At our hotel, we continue to use trial and error every day to ensure that as many guests as possible have a comfortable stay.We would like to take into account the opinions we received from our customers this time and provide better support so that your stay in Kyoto will be even more enjoyable.

8/10 Good

Nirali

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from フロントスタッフ on 2024/4/4
Thank you very much for choosing Anshin Oyado. Our staff are glad to have received a high rating. We are happy to hear that you were satisfied with your stay. We will continue to work to make Anshin Oyado a comfortable place for our guests. We look forward to seeing you again soon.

10/10 Excellent

Yi-Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amount of free amnenities available is really nice. Location is also walking distance to some major shopping streets.
Stayed 4 nights in Mar 2024
Response from フロントスタッフ on 2024/4/4
Dear Yi-LinThank you very much for staying at Anshin Oyado Kyoto Shijo-Karasuma.The hotel offers a wide variety of amenities, complimentary morning curry, ochazuke (rice with tea), and drinks including alcohol.We are glad to hear that you think we are excellent.We will continue to improve our services to satisfy our guests.We look forward to welcoming you again.*Google translation is used.

8/10 Good

Dylan

Stayed 1 night in Mar 2024
Response from Front Desk on 2024/4/7
Thank you very much for staying at Anshin Oyado Kyoto Shijo-Karasuma.Our staff are glad to have received a high rating. We are happy to hear that you were satisfied with your stay. We will continue to work to make Anshin Oyado a comfortable place for our guests. We look forward to seeing you again soon.

10/10 Excellent

Raymundo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay great amenities
Stayed 2 nights in Mar 2024
Response from Front Desk on 2024/3/9
Dear Customer RaymundThank you very much for staying at Anshin Oyado Kyoto Shijo Karasuma store.Anshin Inn strives to provide comfortable services at all times, whether you are visiting for business or pleasure, and we offer free food and beverage services and a wide variety of amenity goods, including lotion, milky lotion, shampoo and conditioner, hair styling products, and more. We have a wide variety of popular brands available. Of course, earplugs, razors, toothbrushes, towels, brushes, etc. are also free of charge.We will continue to work hard to ensure that you have a fulfilling time with us.*Google translation is used.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from フロントスタッフ on 2024/1/17
Dear Andrew Thank you very much for choosing Anshin Oyado.Our staff are very happy that we have met your expectations and received a high rating. We are glad that you were satisfied with your stay, and we will continue to work to make our hotel a memorable experience for our guests.We look forward to seeing you again soon.

10/10 Excellent

Fumiko

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 1 night in Dec 2023
Response from フロントスタッフ on 2023/12/27
親愛なるお客様 Fumiko様へこの度は安心お宿京都四条烏丸店へご宿泊いただきまして誠にありがとうございます。当館は、いつでもおかえりいただきやすいお宿を目指しており、最寄り駅からのアクセスもとても良いです。ご宿泊はもちろんのこと、日帰りプランなどのショートステイもご用意しておりますので、ちょっとした空き時間にもぜひお気軽にお立ち寄りくださいませ。これからもお客様のご期待に添えますよう、立地の利便性に甘んじることなく、心のこもったサービスで、さらにご満足いただけるホテルと認めていただけるように日々精進してまいります。お客様の「おかえり」を心よりお待ち申し上げております。

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Capsule Hotel Anshin Oyado was a surprisingly good capsule hotel! During my stay, I was constantly surprised by how much this capsule hotel offered. I would absolutely consider staying again! Staff were very prompt and welcoming during both check-in and checkout. English skills of the staff I dealt with were VERY good. During check-in, I was offered a choice of capsule, either floor level or bunk. During my stay, the capsules/rooms were very quiet, with working 'fresh air' and electronics. The capsule size was very appropriate. Pricing was not the cheapest, as it's in Kyoto. My advice is always if staying in Osaka, consider staying there and getting a train up to Kyoto in the morning and returning in the evening. However, maybe it's my mistake, but I could not locate any showers during my stay, only the public/shared bath. I was not aware of this when booking, and could not location any guidance to a shower on site.
Response from Front Desk on 2023/12/17
: Dear AndrewThank you very much for using Anshin Oyado Kyoto Shijo Karasuma store.We are honored that you chose our hotel from among many hotels. All of our staff members are very happy to receive so many compliments.Our hotel's mottos are "cleanliness," "safety," and "reasonable prices," so that our guests can spend their time with peace of mind.We are relieved to hear that our customers are satisfied.We will continue to strive to improve our services.We look forward to seeing you again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic deal for those who are traveling on a budget. But the amenities are wonderful. Free snacks, hot breakfast and a spa tub!
Stayed 2 nights in Nov 2023
Response from Front Desk on 2023/11/8
Dear Customer, DavidThank you very much for staying at Anshin Oyado Kyoto Shiba Karasuma branch.At our hotel, we provide a variety of free services so that all our customers can feel that the value exceeds the price.In addition to maintaining the environment inside the capsule, we also have curry, light snacks, and a wide variety of drinks that can be enjoyed free of charge, as well as a wide variety of amenities. . We look forward to welcoming you back again, David.

10/10 Excellent

Katherine

Stayed 2 nights in Oct 2023
Response from Front Desk on 2023/11/3
Thank you very much for your staying at Anshin Oyado. Following our guests reviews , we are trying to improve the service of our hotel better. We are looking forward to seeing you again at our hotel on your next trip to Anshin Oyado.

8/10 Good

Aaron

Stayed 1 night in Oct 2023
Response from Front Desk on 2023/11/3
Thank you very much for choosing Anshin Oyado.Our staff are very happy that we have met your expectations and received a high rating. We are glad that you were satisfied with your stay, and we will continue to work to make our hotel a memorable experience for our guests.We look forward to seeing you again soon.

10/10 Excellent

Mikaila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Front Desk on 2023/9/13
Thank you very much for choosing Anshin Oyado.Our staff are very happy that we have met your expectations and received a high rating. We are glad that you were satisfied with your stay, and we will continue to work to make our hotel a memorable experience for our guests.We look forward to seeing you again soon.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a Kyoto capsule hotel experience, look no further than this one! Not only do you have a comfortable capsule, with tv, device outlets and a safe for your valuables, the on-site facilities are amazing. I can only speak to the female facilities so if your male you’ll have to check another review, though some facilities are unisex. There is an on-site Onsen both indoors and outdoors, and a beautiful powder room. Locker rooms are also gender separated. Shared facilities include massage chairs and a lounge that has tables and desks to use laptops or devices, free tea, coffee, soft drinks, and alcohol. You read that right: free alcohol. They also serve free meals at set times. Free toiletries are available, including items most hotels don’t provide, like hair brush/combs, elastic hair ties and clips, emery boards. Also in the Onsen area and powder rooms are full size toiletries to share, such as shampoo, body lotions and hair sprays and other products. When you arrive you can check your shoes into a locker at the entrance and wear slippers provided. I absolutely recommend this hotel above all others, and should I come back to Kyoto one day, this is where I will stay. Maybe even a little longer to just to enjoy the facilities some more! The staff are all friendly, helpful and readily available and the hotel is walking distance from a main shopping street. I loved my short stay and I’m pretty sure you would too.
Stayed 3 nights in Aug 2023
Response from フロントスタッフ on 2023/9/11
Dear Customer, StephanieThank you very much for staying at Anshin Oyado Kyoto Shijo Karasuma store. We are very happy to receive your compliments. The concept of the inn is "clean", "safe", "reasonable", and "120% friendly service!" We are working hard every day to eliminate the negative image of capsule hotels and to create an evolutionary capsule that allows our customers to feel that the value exceeds the price. Our breakfast curry, evening alcohol service, and wide variety of amenities are very popular. We are glad that you enjoyed your stay at our hotel. We look forward to welcoming you back again, Stephanie. I'm replying with Google Translate.

10/10 Excellent

Nergal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sentou/public bath style of bathing, so of course, it’s tattoo friendly! Excellent location and excellent price.
Response from フロントデスク on 2023/9/7
Dear Customer Nergal,Thank you very much for staying at Kyoto Shijo Karasuma store.All of our employees are filled with gratitude for your compliments.We value the concept of reasonableness (sense of satisfaction) and continue to strive to create evolutionary capsules that will make our customers feel that the value exceeds the price.We will continue to work hard to ensure that you have a fulfilling time with us.We look forward to welcoming you back again.

10/10 Excellent

John

Stayed 3 nights in Jul 2023
Response from フロントデスク on 2023/8/31
Dear Valued Guest,Thank you for choosing Anshinoyado Kyoto shijyokarasuma to stay and taking the time to share your experience with us.We are glad to hear that you are satisfied with your recent stay.We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future.If you have any chance to come to Japan, please stop by Anshinoyado Kyoto shijyokarasuma.We are looking forward to seeing you again.Warm regards,Anshinoyado Kyoto shijyokarasuma.

10/10 Excellent

Donna Grace

Liked: Cleanliness, staff & service, property conditions & facilities
No exaggeration, I would visit Kyoto again just so I can stay at this property again. From Kyoto Station, it's a straight shot on the Karasuma line to Shijo Station; from there, it's an easy walk to the hotel. Check-in was a detailed affair as the staff explained everything the hotel has to offer - and it is A LOT. You are getting what you're paying for. The spa was well-equipped and well-maintained. It was the perfect thing to do after a stressful shinkansen experience. The sleeping accommodations were very comfortable and quite private considering the capsule nature. Sound does travel, but there are complimentary ear plugs available if necessary. (You may be too blissed out from the spa to need them, though!) The breakfast options were incredibly delicious and diverse; I could have stayed there and ate all day if only breakfast didn't have an end time and I didn't have a tour in the morning. I felt pampered and luxurious for all 10 hours I was there (I had it booked for one night only). Check-out was a breeze. The staff working that shift was a young man with a round face and the kindest eye-smile. I didn't get his name, but I wanted to publicly express how deeply I appreciated his assistance anyway. You will not regret staying at this hotel!
Stayed 1 night in Jun 2023
Response from Front Desk on 2023/7/12
Dear Valued Guest,Thank you for staying at Anshinoyado Kyoto Shijo Karasuma and for your perfect rating feedback.We are happy to hear that you enjoyed your stay with us.The goal of customer service at Anshin Oyado is to “bring home a memorable souvenir”.We will continue our effort to provide the best service to all our guests.If you have any chance to come to Japan, please stop by Anshinoyado Kyoto Shijo Karasuma.We are looking forward to seeing you again.Warm regards,Anshinoyado Kyoto Shijo Karasuma

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
My favourite place to stay in Kyoto!
Stayed 1 night in Jun 2023
Response from Front Desk on 2023/7/12
Dear Valued Guest,Thank you for staying at Anshinoyado Kyoto Shijo Karasuma and for your perfect rating feedback.We are happy to hear that you enjoyed your stay with us.We will continue our effort to provide the best service to all our guests.If you have any chance to come to Japan, please stop by Anshinoyado Kyoto Shijo Karasuma.We are looking forward to seeing you again.Warm regards,Anshinoyado Kyoto Shijo Karasuma

10/10 Excellent

Tanyada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Capsule Hotel
My first capsule experience and it was really nice and fun! Takes a bit to figure out how to maneuver but all easy once you got it. The amenities are really nice and location is convenient near the Nishiki Market.
Stayed 1 night in Jun 2023
Response from Front Desk on 2023/7/12
Dear Valued Guest,Thank you for staying at Anshinoyado Kyoto Shijo Karasuma and for your perfect rating feedback.We are happy to hear that you enjoyed your stay with us.We will continue our effort to provide the best service to all our guests.If you have any chance to come to Japan, please stop by Anshinoyado Kyoto Shijo Karasuma.We are looking forward to seeing you again.Warm regards,Anshinoyado Kyoto Shijo Karasuma

10/10 Excellent

Raymond

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was extremely clean. Amenities were top notch and the staff were very friendly and kind despite us not knowing any Japanese.
Stayed 1 night in Apr 2023

10/10 Excellent

Ayumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time at a capsule hotel but extremely pleased with my stay! The capsules were roomier than I expected and included tv, headset, even ear plugs. You really don't need anything on you because the hotel provides everything (all of the amenities you can think of- I was particularly pleased to find a hair straightener & hair styling products). Soda fountain, coffee/latte machine, corn chowder, broth and even a fully stocked bar! For breakfast, there is rice, a variety of miso soup & chazuke, and pickled toppings. Staff was friendly. You can even store your stuff before and after check out which is great. Convenient access to train station. Highly recommend!
Stayed 1 night in Apr 2023

8/10 Good

Joe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The property was fantastic in terms of cleanliness and service. It certainly could use some repairs, but they seem to be actively working on that. Do be warned if you are not from Japan that the only bathing option is the Onsen, which is extremely clean, relaxing, and well stocked. The only downside is that the fan within the capsule doesn't really blow cool air in, which means it gets quite warm through the night compared to the hallway. That said, I would stay there again, hands down.

10/10 Excellent

Mario

Stayed 2 nights in Apr 2023

8/10 Good

Kimberly

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free coffee/soda/tea were amazing to have. The breakfast rice/soup was really nice to have with all the optional toppings. The free toiletries was fantastic, as a person who wears contacts and traveling, the contact case and solution was a nice perk. The artificial hot spring/showers were fantastic to end the day with. The lockers were perfectly sized compared to the Tokyo location where I could easily store a suitcase inside.
Stayed 2 nights in Mar 2023

10/10 Excellent

Ting

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very thought out capsule hotel, everything that I ever needed was provided. Alcohol, breakfast, amenities, (even skincare if you forgot anything, don't expect the 10 Korean steps to be there though lol). Experience was phenomenal, the artificial hot spring was nice, there's a cold water dip, mini outdoor hot spring as well as a rockstone bath?? And it has a massaging chair as well, all free. Felt like a premium capsule experience, would definitely stay again!
Stayed 2 nights in Mar 2023

10/10 Excellent

Kailie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay at this place. We wish we stayed longer. There were free alcohol and alcohol free drinks, rice (at breakfast), miso soup and there were so many amenities that we didn't have to return to our bag for anything (charger, pjs). It took a little while to check in, but everything else made up for that. The travelers were very friendly and inviting so it was a good place to meet likeminded people. The lounge was full of life, but when we got to the sleeping quarters it was very quiet and we had no problems with noise. The beds were comfortable and felt very private each equiped with its own TV and complementary headphones. Great value!
Stayed 1 night in Mar 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The amenities provided were very good.
Stayed 2 nights in Mar 2023

8/10 Good

Patrick

Stayed 1 night in Dec 2022

10/10 Excellent

Julian

Liked: Staff & service, amenities, property conditions & facilities
It was very clean

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to sleep. The only thing is the bathing situation, I understand the showers you need to be undressed to properly shower but even in the pools, people were undressed, it's weird to be in a pool with other men nude. I understand showers but why do we need to be naked in the pool.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean and staff were friendly and helpful. The Hotel is in a great location and they also provide everything you need!
Stayed 1 night in Nov 2022

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I made a mistake to book using coupon and couldn't collect a night. The hotel.com staff liaised for me with the Anshin Oyado hotel and I was asked to make another booking and promised I'll get refund from the cancelled one. The system is very ridiculous, the refund is divided from 2 parties, half from hotel.com and another half from Anshin Oyado Hotel. Until now, I only got hotel.com's refund but not the other part from the hotel. The hotel.com staffs (different customer service agents) had been helping me contacting the hotel, what a poor service, totally no response from them. And it has been almost 2 months passed. I can only keep on disturbing hotel.com to chase for me from time to time. This hotel doesn't let me "Anshin" experience even my friend and I had been staying there for a night. I can't deny the facilities are very good, it can be categorized as luxury capsule hotel with the price paid (not cheap) but the service behind not satisfied me. The staff even asked me to pay again during my check in! Shocked me! I wonder what kind of accounting system they have. I just want to get my money back. What a worse birthday experience I had!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and ambiance is very relaxed. Only downsides; some clients don't follow alarm clock rules (use the capsule one! Not yours! ) Otherwise great experience!
Stayed 1 night in Dec 2019
Response from Anshin Oyado Kyoto on 2020/1/4
Dear customer Thank you very much for your return to Anshin Oyado Kyoto. The concept of Anshin Oyado is “cleanliness”, “safety”, “reasonable (consent)”, “friendly service 120%!” ま す We are making every effort to bring all our customers souvenirs. We will continue to evolve, aiming for an evolutionary capsule hotel that goes beyond capsule hotels. We look forward to your next visit. Anshin Oyado Kyoto Staff

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a premium capsule hotel with all the amenities available. The location is close to the subway. My only dislike is that the guests are closely beside each other when it is not fully booked. It should have been spaced out evenly, so as not to hear other guests when moving. But I still highly recommend this capsule hotel
Stayed 2 nights in Dec 2019
Response from Fujito employees on 2019/12/25
Dear customer Thank you very much for your return (staying) to Anshin Oyado Kyoto Shijo Karasuma. Regarding vacant rooms, there were many customers who wanted a quiet inner capsule on the day, and they were concentrated in some areas. は In the future, when checking in, we will consider how to divide the room so that you can rest more spaciously. Also, if you notice anything during your stay, please feel free to call the staff on the intercom in front of the elevator. If there is room available, we will make it easier for you to move around. Although it is an inn where there are many points that have not yet been reached, all the staff will look forward to the next return. Anshin Oyado Kyoto Shijo Karasuma Fujito employees

2/10 Terrible

Irene

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay. Staff was extremely friendly and respectful. Building was secure and very comfortable. Internet was high speed. The location was great and very close to shops and restaurants
Stayed 2 nights in Oct 2019
Response from Staff on 2019/12/25
Dear David Thank you very much for your return to your hotel (restaurant). Thank you for your compliments and I am full of gratitude. The goal of the hotel is to take the "Souvenir of Emotion", which goes further than the customer's satisfaction. "If you try to stay, it was surprisingly comfortable if you try Capsule first! It was convenient! As you can feel, you can reach to the great place unique to the peace of mind, with services like the hands of a grandchild, reaching out to those in need, and in the first service against expectations, We are working hard to make our guests feel relieved. In the future, we will continue our efforts to achieve a capsule hotel of evolution type that is "clean" and "safe", which is not inferior to business hotels. We look forward to your continued use and staff of David. Anshin Oyado Kyoto Staff

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

aleca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortably spoilt during my capsule hotel stay
First time in capsule hotel and loved the experience! Great service and loved the extras.. during a quiet evening I spent an hour sitting in one of the free massage chairs working out the kinks and watching a movie.
Stayed 1 night in Sep 2019