Loft A, Non Smoking | Memory foam beds, in-room safe, free WiFi, bed sheets

Reviews of 20 Pieces

3.5 out of 5
20 Pieces
63 Shokuya-cho, Shimogyo-ku, Kyoto, Kyoto

Reviews

9.8

Exceptional

Rating 10 - Excellent. 30 out of 34 reviews" "
Rating 8 - Good. 2 out of 34 reviews" "
Rating 6 - Okay. 2 out of 34 reviews" "
Rating 4 - Poor. 0 out of 34 reviews" "
Rating 2 - Terrible. 0 out of 34 reviews" "

9.6/10

Cleanliness

10/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hei Lam

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location, great view of the temple, staff are friendly and the place is tidy and clean. Can borrow speakers for better sound experience. Will definitely stay here again in future trips
Stayed 4 nights in Apr 2024
Response from 20 PIECES Staff on 2024/5/1
Dear guest,Thank you again for staying with us! Very glad to hear that you were not dissappointed by our location, the room, and that our staff made you feel welcomed as well. We are also very happy that you made use of some of our many free rental items including the speakers! We will strive to live up to the same expectations next time! Best wishes and safe travels.

10/10 Excellent

Rose, Ukiah

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay at 20 Pieces, wish we could have stayed longer. Great front desk staff, comfortable and clean room with plenty of space (hard to find in Japan sometimes). Right across the street from a beautiful temple, and less than ten minutes walk to the train station. Would highly recommend.
Stayed 2 nights in Mar 2024
Response from 20 PIECES Staff on 2024/4/23
Dear guest, Thank you again for choosing 20 PIECES and for taking the time to leave us a review! We are delighted to hear you were not dissapointed by the room itself and our location! Just across the street from the beautiful Higashi Hongan-ji Temple and a stone's throw from Kyoto station.We hope to live up to the same expectations if we ever have the privilege of hosting you again! Best wishes and safe travels.

10/10 Excellent

Srikanth

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, walkable distance to many attractions and amazing staff
Stayed 2 nights in Mar 2024
Response from 20 PIECES Staff on 2024/4/21
Dear guest,Thank you again for choosing 20 PIECES and for taking the time to leave us a review! We're happy to hear that being not even a 10 minute walk from Kyoto station with easy access to nearby sights was convenient for you! We hope to give you the same experience if we ever have the privelege of hosting you again! Best wishes and safe travels.

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Such friendly staff. Room was large and so comfortable for family if 4. Easy to walk to train station.
Stayed 4 nights in Apr 2024
Response from 20 PIECES staff on 2024/4/17
Dear guest,Thank you again for staying with us! We appreciate your feedback and are glad to hear the room was comfortable for your whole family and that our staff made you feel welcomed too. We hope to welcome you back to Kyoto again should we have the privilege to host you again! Best and safe travels!

10/10 Excellent

Monica

Stayed 2 nights in Apr 2024
Response from 20 PIECES Staff on 2024/4/29
Dear guest, Thank you very much for staying with us and leaving a review for us. We're looking forward for a chance to welcoming you again! 20 PIECES Staff.

6/10 Okay

Yeung Mei Yee

Stayed 1 night in Mar 2024
Response from 20PIECES staff on 2024/4/15
Thank you for your review. We hope you enjoyed the stay. We look forward to seeing you next time.

10/10 Excellent

T

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staffs are helpful and friendly. Property is clean, comfortable and close to all amenities. We had a pleasant stay. Thank you again for the assistance from the team members at 20 pieces.
Stayed 3 nights in Mar 2024
Response from 20 PIECES Staff on 2024/4/3
Dear Guest,Thank you so much for your stay at 20 PIECES!We are really pleased so hear that you had sush a good experience with us.Our international staff is always there to assist you in your travel.The equipment of each room has been thought in order to provide to the guest the feeling of being at home while staying in a hotel and enjoying such an unique place as Kyoto.Looking forward to welcoming you again soon!Best wishes,20 PIECES

10/10 Excellent

Isabelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place was great. Short walk from the Kyoto station. Modern and clean. Spacious and we loved the queen size bunk beds and fireplace in the room option that we picked. The staff was very nice and helpful. Would definitely recommend this hotel.
Stayed 3 nights in Feb 2024
Response from 20 PIECES Staff on 2024/2/22
Dear guest,Thank you for staying with us and taking your time for writing a great review for us. As you stated, we're about 7 minutes from Kyoto station where easy to take a Shinkansen, train, subway. and bus. The room type that you stayed is loft D with fire place and we're happy to know that you loved it. We have other 5 room types that you can try it out next time. We will keep working and looking forward to see you next time.

10/10 Excellent

Daniel

Stayed 4 nights in Dec 2023
Response from 20 PIECES Staff on 2023/12/14
Thank you for staying with us and leaving your feedback. We glad to see that you enjoyed your stay with us. We look forward to seeing you sometime again!

10/10 Excellent

lynn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay. Love the bathroom and the room was great as we could buy fresh food from the supermarket and cooked meals. Hotel staff were friendly and helpful. Will come back for sure! The area is quiet but still really close to the station, seems less touristy and the temple opposite is beautiful and peaceful.
Stayed 4 nights in Dec 2023
Response from 20 PIECES Staff on 2023/12/7
Dear Lynn, thank you for taking the time to leave us some feed back! We appreciate hearing that you found not only the room but also the bathroom installments to be well kept and comfortable. As you mentioned we are also located with convenient access to the supermarket as well as Kyoto station. We will do our best to continue striving for providing excellent service and we look forward to welcoming you back to Kyoto in the future!

10/10 Excellent

Niven

Traveled with family
Liked: Cleanliness, room comfort
Wonderful property
My family of four stayed at 20 Pieces while on vacation in Kyoto. The staff was professional and helpful, and spoke English very well. The room was spacious and very well set up and comfortable. We will absolutely stay here again in the future.
Stayed 2 nights in Nov 2023
Response from 20 PIECES Staff. on 2023/11/23
Dear guest, Thank you for choosing 20 PIECES and take your time to leave the comment for us. We are glad to know you enjoyed your stay with us. As you mentioned, our rooms are spacious and big enough for 4-5 people. Also, there are separate toilet and kitchen that is great for a group and long stay. We will keep on working hard to strive for excellence. Looking forward to welcoming you again!

10/10 Excellent

Po Yan

Stayed 3 nights in Nov 2023
Response from 20 PIECES Staff on 2023/11/9
Thank you for staying with us and leaving the review. We glad to see that you enjoyed your stay with us. We look forward to seeing you sometime again.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I picked hotels blindly based solely on walking distance from train stations and budget. So, what a surprise this fabulous hotel was. Yes, the location was great particularly for a trip like ours where we wanted to see everything (hah! well, we tried) and proximity to transportation was key. But the bonus was being right across from one of the best and least tourist overrun major temples in Kyoto - Higashi Hongan-ji and THAT was our world class view from our room! An open invitation to morning service at 7 a.m. and sitting with the monks as they chant beautifully was an experience to be remembered. The room itself was amazing. Those were luxury bunkbeds - super comfortable and great sheets and pillows. ALL the amenities were top notch and luxurious from the kitchenette with a big sink, induction cook top (I think, we didn't actually cook because, hey, vacation), the high end kettle, etc; to the dyson hair dryer ... which brings me to the bathroom. I weep for having to leave the bathroom. OF COURSE the toilet was great. But the wet room shower and soaking tub after walking miles and miles all over this amazing city was bliss. The staff was very helpful. They straightened out a major duty free mess for us, recommended good sake, and loaned us artisan quality sake set to drink it in! The washer and dryer was a great bonus, too. We stayed in three other hotels during our trip. All were good but this was the roomiest, best appointed, most unique, and best staffed.
Stayed 4 nights in Jun 2023
Response from 20PIECES staff on 2023/6/26
Thank you for staying at 20 PIECES! It is our pleasure to receive your compliments on the location and the facilities. As you mentioned, we are about 7 minutes from Kyoto station where you can take JR, Shinkansen, subway and bus. We are happy to hear that you enjoyed experience at Higashi Hongan-ji that is just right across from our hotel. All our rooms have a kitchen, cooking tools, and kitchen utensils, also there are many rental items that you can borrow at the frontdesk. We look forward to seeing you next time. Thank you so much again for staying with us.

10/10 Excellent

Frank

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from 20 PIECES Staff on 2023/6/25
Thank you for staying with us and leaving the review.We hope you enjoyed the stay. We look forward to seeing you next time.

10/10 Excellent

Cheuk See

Liked: Cleanliness, amenities, property conditions & facilities
空間大,前台職員友善,地理位置不錯(距離京都車站不遠)
Stayed 4 nights in Mar 2024
Response from 20 PIECES Staff on 2024/3/21
Dear Guest,Thank you again for staying with us and taking the time to leave us a review! We are glad that you enjoyed how wide the room was and that you found our staff to be helpful and kind as well. Best regards and safe travels!

10/10 Excellent

YIM LAM

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
房間很大 整潔舒適 鄰近購物 推薦
Response from 20 PIECES Staff on 2023/12/4
Thank you for staying with us and leaving the review. We glad to see that you enjoyed your stay with us. We look forward to seeing you sometime again.

10/10 Excellent

??

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
일본 숙박시설 중 최고로 만족합니다. 특히 직원 분들 친절함에 너무 만족합니다.
Stayed 1 night in Nov 2023
Response from 20 PIECES Staff on 2023/11/16
Dear guest, thank you for choosing 20 PIECES and for taking your time to leave your feedback! We are glad to hear that you enjoyed your stay. If you have another chance to visit Kyoto, we will be happy to welcome you back!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
넓고 세련된 공간. 편리한 구조와 구성. 그리고 깨끗하고 잘 관리된 침구와 가구 및 시설. 매우 좋았습니다. 특히 젊고 친절한 직원들이 영어로도 잘 소통되어서 매우 곤란하고 어려운 상황도 잘 해결할 수 있었습니다.
Stayed 3 nights in Aug 2023
Response from 20 PIECES Staff on 2023/8/12
Dear guest,Thank you for staying at 20 PIECES! It is our pleasure to receive your compliments on the facilities, and our staff. Our rooms are spacious with kitchen space and offer plenty of options for rental items.We are glad to hear that you were satisfied while you're staying. Looking forward to welcoming you again! Thank you very much! 20 PIECES Staff

10/10 Excellent

Li-wei

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Big room. Great for family travel. Like the kitchen and kitchen wares give traveler an opportunity to cook and try local food.
Stayed 2 nights in Jul 2023
Response from 20 PIECES Staff on 2023/7/13
Dear guest, Thank you for choosing 20 PIECES and take your time to leave the comment for us. We are glad to know you enjoyed your stay with us. As you mentioned, our rooms are spacious and big enough for 4-5 people. Also, there are separate toilet and kitchen that is great for a group and long stay.

10/10 Excellent

??

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
有中文櫃檯人員,溝通很方便
Stayed 3 nights in Jun 2023
Response from 20 PIECES Staff on 2023/7/3
Thank you so much for staying with us and taking your time to leave your reviw.We look forward to seeing you next time.

10/10 Excellent

JUNE

Stayed 2 nights in May 2023
Response from 20 PIECES Staff on 2023/6/25
Thank you for staying with us and leaving the review.We hope you enjoyed the stay. We look forward to seeing you next time.

10/10 Excellent

Yu Wen

Traveled with family and small children
Liked: Cleanliness
很棒 下次來京都一定還會住
Stayed 3 nights in Feb 2023
Response from Toni on 2023/2/20
貴賓Yu Wen您好:感謝您本次選擇入住20PIECES並撥冗給予我們回饋!很高興您滿意此次住宿,也歡迎您根據人數與需求參考PIECE GROUP在京都及北海道的其他分店。期待再次為您服務!

10/10 Excellent

CHUN-WEI

Traveled with group
Liked: Room comfort
櫃檯人員非常親切,飯店設施也非常方便
Stayed 1 night in Dec 2022
Response from Simon on 2022/12/26
貴賓CHUN-WEI您好:感謝您選擇入住20 PIECES並抽空給予我們回饋。很高興您喜歡這次的住宿經驗,期待下次有機會再為您服務。也歡迎您參考PIECE的其他系列店!20 PIECES全體同仁

10/10 Excellent

Yuta

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
部屋が綺麗で、設備も充実していました。
Stayed 1 night in Oct 2022
Response from 20 PIECES スタッフ一同 on 2022/11/1
この度は20 PIECESにご宿泊いただき、誠にありがとうございます。また、お忙しい中当館へお言葉をお寄せいただきましたこと、重ねて御礼申し上げます。まず、お部屋が綺麗とのお言葉を頂き、大変光栄でございます。今後も全てのお客様が快適にご宿泊頂けるようスタッフ一同努めて参ります。また、当施設は、各部屋に基本的な調理器具は揃えております。フロントにて調味料セットも貸出しておりますので、お部屋のキッチンで料理作りも楽しんでいただけます。最後になりましたが、これからもお客様により一層ご満足していただけるよう、スタッフ一同サービスの向上に努めてまいります。お客様のまたのお越しを心よりお待ち申し上げております。20 PIECES スタッフ一同

6/10 Okay

Sau Yee Yokei

Traveled with group
Liked: Cleanliness, room comfort
住宿期間有進行一次清潔,但清潔人員掉了我其中一隻拖鞋。到接待處溝通時雞同鴨講,員工不太懂英文,最後指手劃腳下係最後唔知係咩地方找回。呢樣係最接受唔到的地方。 大堂有好多喇叭,card game等等可借用,是十分好的。員工態度好好,酒店很新。
Stayed 3 nights in Oct 2022
Response from 20 PIECES 全體同仁敬上 on 2022/10/17
Dear Mr./MS. Sau Yee Yokei,非常感謝您本次選擇入住20 PIECES,更在百忙之中抽空給予我們回饋。有關於您的所有物於客房打掃期間不慎被清掃同仁撤收一事,誠心向您致上最大歉意。未能於當下向您適當說明並充分表達歉意,再次誠摯向您致歉。鑑於此次缺失,本館已再次檢視服務流程,並加強同仁的教育訓練,務求避免再次失誤。此外,感謝您對於本館租借物品、服務同仁的褒獎,本館希望藉由音響、桌上遊戲、料理電器等租借物品,以及全體同仁的服務熱忱,與來館貴賓一同打造美好的住宿體驗,很高興能為您此次旅途增添亮點。此後也將記取您的回饋,繼續精進軟硬體設施及服務,期待再次為您服務的機會!

10/10 Excellent

Kuniko

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022