Poolside bar

Reviews of Kuta Paradiso Hotel

5 out of 5
Kuta Paradiso Hotel
Jl. Kartika Plaza, South of Kuta, Tuban, Kuta, Bali

Reviews

8.2

Very Good

Rating 10 - Excellent. 411 out of 1002 reviews" "
Rating 8 - Good. 361 out of 1002 reviews" "
Rating 6 - Okay. 129 out of 1002 reviews" "
Rating 4 - Poor. 62 out of 1002 reviews" "
Rating 2 - Terrible. 39 out of 1002 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Moldovan

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
We was checked in a room with a mouldy smell and also with broken balcony door, I called the receptionist to inform about this and their response was:’I will send someone to spray air refresher in the room’, after 10m the smell was back and I went down to inform again and I was approached with a rude attitude and with the following response after: “why you didn’t informed the other people before”. The most friendly staffs is the security especially Wara, other staff they are not well informed or not prepared. Not worth the rating.
Stayed 3 nights in Apr 2024

8/10 Good

ROBERT, THORNBURY

Liked: Cleanliness, staff & service, amenities
Staff were extremely good and hospitable The actual hotel needs a bit of TLC to get it up to a very good standard. Overall the amenities offered and the staff made it a good experience
Stayed 8 nights in Apr 2024

6/10 Okay

Sri

Liked: Amenities
The building needs to be upgraded.
Stayed 4 nights in Apr 2024

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Marco, Perry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and people are really nice. Close to ATM and restaurants.
Stayed 7 nights in Apr 2024

2/10 Terrible

Timothy

Traveled with group
Disliked: Staff & service
This is a RIP OFF hotel. They claim to offer 'all-inclusive, covering meals, drinks and snacks and you buy that on good faith. They provide meal vouchers to a limited menu upon arrival and they provide one small water bottle per guest per day. They charge you for water/non alcoholic drinks for the rest of the day. This hotel has breached their agreement with both the consumer and Expedia, who have confirmed to me that the hotel is not allowed to charge for water for all-inclusive guests. They do not respond to emails, just completely ignore you. I had booked my Son in to end his 8 month long backpacking trip around the world. He had ran out of money, so I wanted him not to worry for the last few days and also the assurance as a Mum that he could eat and drink and not go short. I am furious with this hotel. Be very aware, even if you are not all-inclusive. This should raise alarm bells.
Stayed 3 nights in Apr 2024

10/10 Excellent

Lee Khek

Liked: Cleanliness, staff & service, property conditions & facilities
The room is spacious with balcony, the bathroom has both bath tub and shower. Complimentary airport shuttle is available! That saved a lot of hassle! Breakfast was decently widespread, with both Indonesian style and Western/Chinese cuisine. Nice pool area within the hotel and just less than 5 mins walk to the Kuta Beach! Plenty of food options along the streets too! Very conveniently located.
Stayed 3 nights in Apr 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/4/23
Dear Lee KhekThank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your experience with us. We're delighted to hear that you enjoyed various aspects of your stay, from the spacious room with balcony to the convenient amenities such as the complimentary airport shuttle.It's wonderful to know that you found our breakfast offerings to your satisfaction and that you appreciated the proximity of our hotel to Kuta Beach and nearby dining options. Your positive feedback is greatly appreciated and will be shared with our team.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything more we can do to enhance your experience, please don't hesitate to reach out.Warm regards,

8/10 Good

BEE KIAN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel so much, this was second time stayed in Paradiso Hotel, definitely it will be my fist choice in upcoming trip to Bali again.
Stayed 1 night in Apr 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/4/23
Dear Bee Kian,Thank you for choosing Kuta Paradiso Hotel once again for your recent stay in Bali, and for sharing your positive experience with us. We're delighted to hear that you loved your stay with us so much that you've made it your first choice for future trips to Bali.Your continued support and loyalty mean a lot to us, and we're thrilled to be your preferred accommodation in Bali. We look forward to welcoming you back for many more enjoyable stays in the future.If there's anything we can do to enhance your next visit, please feel free to let us know. We're here to ensure that each stay with us is nothing short of exceptional.Warm regards,

10/10 Excellent

Patricia, Virginia Beach

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value.
Stayed 2 nights in Apr 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/4/23
Dear PatriciaThank you for choosing Kuta Paradiso Hotel and for sharing your feedback with us. We're pleased to hear that you found our hotel to be of great value during your stay.If you have any further comments or suggestions on how we can continue to improve, please feel free to let us know. We hope to welcome you back for another pleasant stay in the future.Best regards,

4/10 Poor

Katherine Louise

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/4/23
Dear Katherine LouiseThank you for your excellent rating! We're thrilled to hear that you had a fantastic experience during your stay at Kuta Paradiso Hotel.If you have any specific feedback or suggestions for us, please don't hesitate to share. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Best regards,

10/10 Excellent

Viv

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 11 nights in Mar 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/4/23
Dear VivThank you for your perfect rating! We're delighted to know that you had an exceptional experience at Kuta Paradiso Hotel.If you have any further comments or if there's anything we can assist you with, please feel free to reach out. We look forward to welcoming you back for another outstanding stay in the future.Warm regards,

8/10 Good

Kamni

Stayed 4 nights in Apr 2024

10/10 Excellent

Joseph

Liked: Staff & service, amenities, property conditions & facilities
Very relaxing atmosphere and walkable
Stayed 7 nights in Mar 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/4/23
Dear JosephThank you for sharing your feedback. We're delighted to hear that you found our hotel to have a very relaxing atmosphere and that you appreciated its walkable location.If there's anything else we can do to enhance your experience further, please feel free to let us know. We hope to welcome you back for another relaxing stay in the future.Warm regards,

10/10 Excellent

Elena

Stayed 5 nights in Apr 2024

8/10 Good

SABINA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa: dirty - towel not changed after use, too expensive, cold... Noise: kids loud in the pool Kids wondering around with plates, touching food. Suggestion: prepare a note for parents with kids ( put in your hotel card) 1. To control their kids noise 2. Kids under 10 years should Not walk around food and touch everything.
Stayed 9 nights in Mar 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/4/23
Dear SabinaThank you for staying at Kuta Paradiso Hotel and for taking the time to share your feedback with us.We sincerely apologize for the unsatisfactory experience you had at our spa and the inconvenience caused by noise disturbances in the pool area. Your feedback regarding the cleanliness of the spa and the behavior of children in the dining area is concerning, and we take these matters seriously.Please rest assured that we will address the issues you raised with our spa and pool management teams to ensure that proper standards are maintained, and necessary improvements are implemented.Your suggestion regarding a note for parents with children is appreciated, and we will consider implementing such measures to ensure a pleasant experience for all our guests.Once again, we apologize for falling short of your expectations, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely yours,

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot!
Stayed 1 night in Apr 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/4/23
Dear MelissaThank you so much! We're thrilled to hear that you found our hotel to be a beautiful spot. Your appreciation means a lot to us, and we hope to welcome you back soon for another wonderful stay.Best regards,

8/10 Good

Nesiba

Traveled with group
Liked: Staff & service, amenities
Hotel need definitely upgrade
Stayed 8 nights in Mar 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/4/23
Dear NesibaThank you for your feedback regarding your recent stay at Kuta Paradiso Hotel.We appreciate your input, and we apologize for any inconvenience caused by the need for upgrades at our hotel. Your comments are valuable to us, and we take them seriously as we continuously strive to improve our facilities and services.Please know that we are actively working on plans for renovations and upgrades to enhance the overall guest experience.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an improved stay.Best regards,

8/10 Good

Michael

Traveled with partner
Liked: Staff & service
Facility was dated and required a lot of external maintenance to fix the building. Paint, stucco fixes etc. Black mold of exterior of the building at pool bar.
Stayed 4 nights in Mar 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/4/23
Dear MichaelThank you for choosing Kuta Paradiso Hotel and for sharing your feedback with us.We sincerely apologize for any inconvenience caused by the dated facilities and the need for external maintenance during your stay. Your comments regarding the condition of the building, including issues such as paint and stucco fixes, as well as black mold, are concerning, and we take them very seriously.Please rest assured that we are actively addressing these maintenance issues to ensure the safety and comfort of our guests. Your feedback has been shared with our maintenance team for immediate action.We appreciate your understanding and patience in this matter, and we hope to have the opportunity to welcome you back for an improved stay in the future.Best regards,

10/10 Excellent

ANDREW

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Paradiso although needing a little TLC is clean and comfortable. The staff are super friendly and everyone from security to the cleaners are always smiling and saying hello whenever near them. Would throughly recommend.
Stayed 8 nights in Mar 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/4/23
Dear Andrew Thank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your feedback with us. We're delighted to hear that you found our hotel clean and comfortable, and that our staff provided you with exceptional service throughout your stay.Your recommendation means a lot to us, and we appreciate your kind words about our friendly team. We'll certainly take your feedback about the property into consideration as we strive to continuously improve our guest experience.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Branko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, after six times in Bali this was the best one
Stayed 4 nights in Mar 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/3/28
Dear BrankoThank you for choosing Kuta Paradiso Hotel for your recent stay in Bali, and for taking the time to share your feedback with us. We're thrilled to hear that your experience with us was the best one yet, especially after six visits to Bali.It's wonderful to know that we exceeded your expectations, and we're delighted that you loved your time with us. Your satisfaction is our top priority, and we're grateful for your continued loyalty.We look forward to welcoming you back for many more memorable stays in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Yvonne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 14 nights in Mar 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/3/25
Dear YvonneThank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your feedback with us. We're thrilled to hear that you were impressed with the service provided by our staff during your stay, and we appreciate your generous rating of 5 out of 5.Your kind words will be shared with our team, as they serve as encouragement to continue delivering exceptional service to our guests.We hope to have the pleasure of welcoming you back for another outstanding experience in the future.Warm regards,

10/10 Excellent

Anshul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay in Bali
Stayed 4 nights in Mar 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/3/25
Dear AnshuiThank you for choosing Kuta Paradiso Hotel for your stay in Bali. We're pleased to hear that you enjoyed your time with us.Should you plan to visit Bali again, we look forward to welcoming you back to our hotel.Best regards,

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/4/23
Dear MarianneThank you for your excellent rating! We're thrilled to hear that you had a fantastic experience at Kuta Paradiso Hotel.If you have any further feedback or if there's anything we can assist you with, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,

8/10 Good

ANDREW, MIAMI SPRINGS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/3/21
Dear AndrewThank you for staying at Kuta Paradiso Hotel and for sharing your rating with us.We're glad to hear that you had a positive overall experience during your stay. Your feedback is valuable to us, and we appreciate your honesty in providing a rating of 4 out of 5.We hope to have the opportunity to welcome you back in the future and strive to earn a perfect score on your next visit.Sincerely yours,Rio YudhaEcommerce ManagerKuta Paradiso Hotel

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service
Was only at the property for a few hours. Room was okay very dated. Staff friendly. Area very convenient a lot of dining options close to beach and shopping centres.
Stayed 1 night in Mar 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/3/21
Dear Shelly,Thank you for taking the time to share your experience at Kuta Paradiso Hotel, despite your brief stay. We appreciate your feedback and are glad to hear that you found our staff to be friendly and enjoyed the convenient location with various dining options nearby.We apologize if the room did not fully meet your expectations in terms of being dated. Your comments are valuable to us as we continuously strive to improve our facilities and services.Should your travels bring you back to the area, we hope to have the opportunity to welcome you again for a more extended stay.Best regards,Rio YudhaEcommerce ManagerKuta Paradiso Hotel

6/10 Okay

Rodney john

Liked: Staff & service
Stayed 6 nights in Mar 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/3/14
Dear Rodney John,Thank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your feedback with us.We appreciate your honesty and value your feedback. We're sorry to hear that your experience with us was not entirely satisfactory. Your feedback is important to us, and we will use it to identify areas where we can improve and enhance our services.If there are specific aspects of your stay that you feel we could have done better, we would appreciate hearing more details so that we can address them accordingly.Once again, thank you for choosing Kuta Paradiso Hotel. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,

10/10 Excellent

Muharrem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was Fantastic! Great staff. Awesome Pool. Breakfast was loaded. Kuta however can be a little overwhelming. All stores and constantly wanting you to come in and buy buy buy. The Hotel was a great way to escape the hustle of Kuta. Loved the Pool - Loved the Staff
Stayed 9 nights in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/3/14
Dear Muharrem,Thank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your fantastic feedback with us!We're thrilled to hear that you had a wonderful experience during your stay with us. It's delightful to know that you found our staff to be great, our pool to be awesome, and our breakfast offerings to be plentiful. Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we're glad that we could meet and exceed your expectations in these areas.We understand that Kuta can be overwhelming with its bustling atmosphere and constant commercial activity. We're pleased that our hotel provided you with a peaceful escape from the hustle and bustle, allowing you to relax and unwind in our serene environment.Thank you once again for your kind words and for choosing Kuta Paradiso Hotel. We hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.Warm regards,Rio YudhaEcommerce ManagerKuta Paradiso Hotel

6/10 Okay

Quoc

Stayed 2 nights in Mar 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/4/23
Dear QuocThank you for staying at Kuta Paradiso Hotel and for sharing your rating with us.We appreciate your feedback and regret that we did not fully meet your expectations during your stay. Your satisfaction is important to us, and we will use your comments to identify areas for improvement and ensure a better experience for our guests in the future.We hope to have the opportunity to welcome you back and provide you with a superior stay.Best regards,

10/10 Excellent

Kerri

Liked: Cleanliness, amenities, property conditions & facilities
Good hotel,great pool area ,in heart of kuta
Stayed 10 nights in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/3/4
Dear KimThank you for choosing Kuta Paradiso Hotel and for sharing your feedback with us.We're thrilled to hear that you enjoyed your stay with us and found our hotel to be good, with a great pool area. Providing a comfortable and enjoyable experience for our guests is important to us, and we're delighted that our pool facilities met your expectations.Additionally, we're pleased to know that you found our hotel to be conveniently located in the heart of Kuta. Our central location provides easy access to various attractions, making it convenient for our guests to explore the area.If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We're always here to ensure your stay with us is nothing short of fantastic.Looking forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 Excellent

Michael Thomas

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/3/25
Dear Michael ThomasThank you for choosing to stay at Kuta Paradiso Hotel and for rating your experience with us. We are thrilled to receive a perfect score of 5 out of 5!Your satisfaction is our top priority, and we are delighted that you had an excellent stay with us. Should you have any further feedback or if there's anything we can assist you with, please don't hesitate to reach out.We hope to have the pleasure of welcoming you back for another outstanding experience in the future.Warm regards,

6/10 Okay

Bushra

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very old
Stayed 6 nights in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/3/18
Dear BushraThank you for sharing your feedback following your recent stay at our hotel. We appreciate your candid assessment.We apologize if the age of our establishment impacted your experience negatively. We understand the importance of maintaining a modern and comfortable environment for our guests, and we regret any inconvenience this may have caused you.Please rest assured that we take your comments seriously, and we are continuously exploring opportunities for renovations and upgrades to enhance the overall experience for our guests.Your feedback is invaluable to us, and we appreciate the opportunity to improve based on your experience. If your travels bring you back to our area, we hope to have the opportunity to provide you with a much-improved experience.Thank you once again for sharing your thoughts with us.Sincerely yours,

6/10 Okay

Bushra

Traveled with family
Liked: Staff & service
Not 5 stars
Stayed 1 night in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/2/26
Dear BushraThank you for staying at Kuta Paradiso Hotel and for sharing your rating with us.We appreciate your feedback and regret that we did not fully meet your expectations during your stay. Your satisfaction is important to us, and we will use your comments to identify areas for improvement and ensure a more enjoyable experience for our guests in the future.We hope to have the opportunity to welcome you back and provide you with a superior stay that exceeds your expectations.Sincerely yours,

10/10 Excellent

Manor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All staff were very helpful. Service was excellent and room was very spacious. Perks were very beneficial. bar staff were good and the buffet was nice. Every staff were very helpful.
Stayed 7 nights in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/2/27
Dear ManorThank you for choosing Kuta Paradiso Hotel and for sharing your wonderful feedback with us.We're delighted to hear that you had a fantastic experience during your stay with us. Providing excellent service and ensuring our guests feel comfortable and well taken care of are our top priorities, and we're thrilled that our staff's helpfulness and the quality of service exceeded your expectations. Your kind words will serve as encouragement to all of us as we strive to continuously improve the guest experience.Additionally, we're pleased to know that you enjoyed the spaciousness of your room and found the perks to be beneficial. Creating a comfortable and enjoyable stay for our guests is important to us, and we're glad that you appreciated the extra amenities.We're also happy to hear that you enjoyed the bar staff's service and found the buffet to be nice. Providing a variety of dining options and excellent service is essential to us, and we're pleased that you had a positive dining experience.If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We're always here to ensure your stay with us is nothing short of fantastic.Looking forward to welcoming you back for another wonderful stay in the future!Warm regards,

4/10 Poor

Angela

Traveled with family
Disliked: Cleanliness
We were in the basement level of the hotel, our room was very rundown and smelled like mildew. The AC didn’t keep the room very cool. The tiny refrigerator sounded like a percolator brewing all night. The sliding glass door didn’t close completely. Luckily, we only planned our stay for one night to be close to the airport for our early flight. The free shuttle to the airport was on time and very convenient (only goes to airport every 2 hours), even though we had to arrive earlier than we were planning.
Stayed 1 night in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/2/26
Dear AngelaThank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the unsatisfactory experience you encountered during your time with us.I am truly sorry to hear about the condition of your room and the inconveniences you faced, including the mildew smell, ineffective air conditioning, noisy refrigerator, and faulty sliding glass door. Please know that this is not the level of comfort and service we strive to provide to our guests, and we deeply regret any discomfort you experienced as a result.Your feedback is invaluable to us, and we will be addressing these issues with our maintenance team to ensure that corrective actions are taken to prevent similar occurrences in the future.On a positive note, we are glad to hear that you found the free shuttle service to the airport to be convenient and on time, despite the limited frequency. We understand the importance of a smooth and efficient airport transfer, especially for guests with early flights, and we are pleased that we were able to provide this service for you.We appreciate your understanding and patience during your stay, and we hope that we can have the opportunity to welcome you back in the future and provide you with a much-improved experience.If there is anything else we can assist you with or if you have any further comments, please do not hesitate to reach out to me directly.Sincerely yours,

10/10 Excellent

Domenico

Traveled with group
Liked: Staff & service
Good place
Stayed 6 nights in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/2/26
Dear DomenicoThank you for choosing Kuta Paradiso Hotel and for sharing your feedback with us.We are delighted to hear that you found our hotel to be a good place for your stay. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're thrilled that we could meet your expectations in this regard.If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We're always here to ensure your stay with us is nothing short of fantastic.Looking forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 Excellent

Shoaib

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/2/26
Dear ShoaibThank you for choosing Kuta Paradiso Hotel and for awarding us with a perfect rating!We are absolutely thrilled to receive your glowing review and to know that you had a flawless experience during your stay with us. Providing exceptional service and ensuring guest satisfaction are our top priorities, and we're delighted that we could exceed your expectations in every aspect.Your perfect rating is a testament to the hard work and dedication of our team members, who continuously strive to provide a memorable and enjoyable experience for all our guests.If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We're always here to ensure your stay with us is nothing short of fantastic.Looking forward to welcoming you back for another wonderful stay in the future!Warm regards,

8/10 Good

Ki

Traveled with family
Liked: Staff & service, amenities
Everyone was kind and service was good including shuttle service. I liked the pool and foods in the pool area.
Stayed 4 nights in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/2/15
Dear KiThank you for choosing to stay at Kuta Paradiso Hotel and for sharing your wonderful feedback with us.We're delighted to hear that you had an enjoyable experience during your stay with us. It's fantastic to know that everyone you encountered was kind and that you received good service, including our shuttle service. We take great pride in providing excellent hospitality to our guests, and we're thrilled that we could meet your expectations in this regard.We're also pleased to hear that you liked our pool area and the food offerings available there. Creating memorable experiences for our guests is our top priority, and we're glad that you were able to relax and enjoy our amenities.If there's anything else we can do to make your future stays even more pleasant or if you have any further feedback to share, please don't hesitate to let us know. We're always here to ensure your stay with us is nothing short of fantastic.Looking forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 Excellent

Luke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is in reach, safe room, quiet. Respectful staff at all times. A welcomed holiday.
Stayed 2 nights in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/2/15
Dear LukeThank you for choosing Kuta Paradiso Hotel for your holiday and for sharing your wonderful feedback with us.We are thrilled to hear that you had an enjoyable and memorable holiday with us. It's fantastic to know that you found everything within reach, and that you felt safe and comfortable in your room. We're also delighted that you appreciated the quiet environment and the respectful service provided by our staff throughout your stay.Creating positive guest experiences is our top priority, and we're pleased that we could contribute to making your holiday a welcomed and enjoyable one.If there's anything else we can do to make your future stays even more pleasant or if you have any further feedback to share, please don't hesitate to let us know. We're always here to ensure your stay with us is nothing short of fantastic.Looking forward to welcoming you back for another wonderful holiday in the future!Warm regards,

10/10 Excellent

Terrence, Carseldine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. 5 star, outside is showing the signs of aging, but rooms, reception, pool and restaurants are great. Wonderful location and many of the staff are super friendly and helpful. Great value too.
Stayed 9 nights in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/2/15
Dear TarrenceThank you for choosing to stay at Kuta Paradiso Hotel and for sharing your experience with us.We are delighted to hear that you found our staff to be lovely, very friendly, and helpful during your stay. Providing exceptional service and creating positive guest experiences are our top priorities, and we're thrilled that our team members were able to assist you to the best of their abilities.Your kind words serve as a great source of motivation for our staff, and we will be sure to pass along your compliments to them.If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We're always here to ensure your stay with us is nothing short of fantastic.Looking forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staft are lovely and very friendly and help you as much as they can
Stayed 4 nights in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/2/15
Dear DennisThank you for choosing to stay at Kuta Paradiso Hotel and for sharing your experience with us.We are delighted to hear that you found our staff to be lovely, very friendly, and helpful during your stay. Providing exceptional service and creating positive guest experiences are our top priorities, and we're thrilled that our team members were able to assist you to the best of their abilities.Your kind words serve as a great source of motivation for our staff, and we will be sure to pass along your compliments to them.If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We're always here to ensure your stay with us is nothing short of fantastic.Looking forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 Excellent

nikki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Very comfortable beds and great shower! The door to our cupboard was falling off the hinge though. But that’s minor. Wish we were staying more than one night! Could get comfy here
Stayed 1 night in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/2/15
Dear NikkiThank you for choosing Kuta Paradiso Hotel for your recent stay and for sharing your feedback with us.We're delighted to hear that you found our location to be perfect and that you enjoyed our comfortable beds and great shower. However, we apologize for the inconvenience caused by the cupboard door issue. Your feedback is valuable, and we will address this promptly to ensure that such minor issues are resolved for future guests.It's heartwarming to know that despite this minor setback, you found our hotel comfortable and wished you could have stayed longer. We would love to have you back for a more extended stay whenever you have the chance!If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We're always here to ensure your stay with us is nothing short of fantastic.Looking forward to welcoming you back for another comfortable and memorable stay in the future!Warm regards,

10/10 Excellent

Kate

Stayed 9 nights in Jan 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/2/15
Dear KateThank you so much for taking the time to rate your recent stay at Kuta Paradiso Hotel. We are absolutely thrilled to receive a perfect 5 out of 5 rating from you!Your feedback means the world to us, and it's incredibly rewarding to know that you had such an exceptional experience during your time with us.If there's anything else we can do to make your future stays even better, please don't hesitate to let us know. We're always here to ensure your stay is nothing short of fantastic.We look forward to welcoming you back for another outstanding stay in the future.Warm regards,

10/10 Excellent

Arthur

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Property definitely has some extra milage and i know covid hurt everyone business, staff was awesome and a good value we did enjoy our stay
Stayed 2 nights in Jan 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/1/31
Dear ArthurThank you for choosing to stay at our property and for sharing your feedback with us.We appreciate your understanding regarding any perceived wear and tear on our property, especially considering the challenges brought on by the pandemic. It's heartening to hear that despite this, you found our staff to be awesome and that you enjoyed good value during your stay.Your satisfaction is our priority, and we're glad that you had an enjoyable experience overall.If there are any specific areas where you feel we could improve, or if you have any additional feedback to share, please don't hesitate to reach out. Your insights are invaluable as we strive to enhance the guest experience.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warm regards,

10/10 Excellent

Robert James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/1/31
Dear Robert JamesThank you so much for taking the time to rate your recent stay with us at Kuta Paradiso Hotel. We are absolutely thrilled to receive a perfect 5 out of 5 rating from you!Your feedback means the world to us, and it's incredibly rewarding to know that you had such an exceptional experience during your time with us.If there's anything else we can do to make your future stays even better, please don't hesitate to let us know. We're always here to ensure your stay is nothing short of fantastic.We look forward to welcoming you back for another outstanding stay in the future.Warm regards,

8/10 Good

Teresa

Traveled with family
Liked: Staff & service
Buffet area is air conditioned, food are left in the heat.
Stayed 7 nights in Jan 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/1/31
Dear TeressaThank you for sharing your feedback regarding your recent dining experience at our buffet area. We sincerely apologize for any inconvenience caused by the food being left in the heat.Ensuring the quality and freshness of our food is of utmost importance to us, and we regret that we fell short of meeting your expectations on this occasion. Please rest assured that we are taking immediate steps to address this issue and improve our processes to prevent such occurrences in the future.We appreciate you bringing this matter to our attention, as it allows us to continually improve and provide better experiences for our guests.If there's anything else we can do to make amends or if you have any further feedback to share, please don't hesitate to reach out. We value your input and are committed to making your next visit with us even better.Thank you for choosing us, and we hope to have the opportunity to welcome you back for a more enjoyable experience.Warm regards,

6/10 Okay

Allison Jessica

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff were lovely and welcoming,in a busy and loud area. Neighbors have no decency for surrounding stayers (loud)
Stayed 5 nights in Jan 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/1/31
Dear AlissonThank you for choosing Kuta Paradiso Hotel and for sharing your feedback with us.We're delighted to hear that you found our staff lovely and welcoming. However, we apologize for any inconvenience caused by noise disturbances from neighboring guests. Our team strives to ensure a peaceful and enjoyable stay for all guests, and we regret that this was not your experience.Your feedback is important to us, and we will address this issue with our team to find ways to minimize disturbances and enhance the overall guest experience.We appreciate your understanding and hope to have the opportunity to welcome you back for a more tranquil stay in the future.Sincerely yours,

4/10 Poor

jean-louis

Traveled with group
Disliked: Amenities, property conditions & facilities
Tout est de qualité moyenne et ne vaut pas 5 étoiles
Stayed 6 nights in Jan 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/1/31
Dear Jean-LouiisThank you for choosing to stay at Kuta Paradiso Hotel and for sharing your feedback with us.We're sorry to hear that your experience did not meet your expectations and that you found our offerings to be average in quality. We take all guest feedback seriously, and we apologize for any disappointment.Your comments are valuable to us as we continuously strive to improve our services and facilities. We will review your feedback internally to identify areas where we can make enhancements to better meet the expectations of our guests.We appreciate your honesty and hope to have the opportunity to welcome you back in the future, providing you with an improved and more satisfying experience.Sincerely yours,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost Perfect Stay
The hotel is a winderful hotel in a perfect location that offeres free airport shuttles. We had a great stay and would stay there again. The only thing I had an issue with was that we paid for a "pool view" room and what we got was more of a "in the direction of the pool" room. There wasnt much of a view at all, more of a roof of resteraunt view. But like I said, we had a great stay.
Stayed 4 nights in Jan 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/1/31
Dear JohnThank you for choosing to stay at Kuta Paradiso Hotel and for sharing your feedback with us. We are delighted to hear that you had a wonderful stay and that you found our hotel to be in a perfect location. We're also glad to know that you appreciated our complimentary airport shuttle service.However, we apologize for any disappointment caused by the room view not meeting your expectations. Your feedback regarding the "pool view" room is noted, and we will review our room descriptions to ensure accuracy for future guests.We appreciate your understanding and are pleased that this issue did not overshadow your overall experience with us.If there's anything else we can do to improve your future stays or if you have any further feedback to share, please don't hesitate to reach out. We value your input and are committed to making your next visit even more enjoyable.Thank you once again for your feedback, and we look forward to welcoming you back for another great stay.Warm regards,

10/10 Excellent

Hilary, Freehold

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic area of town, great pool, great staff and close to the airport
Stayed 1 night in Jan 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/1/31
Dear HilaryThank you for choosing to stay at Kuta Paradiso Hotel and for sharing your wonderful feedback with us.We are thrilled to hear that you enjoyed our fantastic location in town, the great pool facilities, and the excellent service provided by our staff. It's also fantastic to know that our proximity to the airport added to the convenience of your stay.Your satisfaction is our top priority, and we're delighted that we could contribute to a memorable experience for you.If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We're always here to ensure your stay with us is nothing short of fantastic.We look forward to welcoming you back for another outstanding stay in the future.Warm regards,

4/10 Poor

Zahirali

Stayed 3 nights in Dec 2023
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2024/1/31
Dear ZahiraliThank you for taking the time to provide your rating following your recent stay at our hotel. We appreciate your honesty, and we take your feedback seriously.We regret that your experience did not meet your expectations, and we apologize for any shortcomings you encountered during your stay. Your feedback is invaluable, and we are committed to addressing the areas where we fell short to ensure a better experience for our guests in the future.If you would like to provide further details or discuss your experience in more detail, please feel free to reach out to me directly. We value your input and hope to have the opportunity to welcome you back and provide you with an improved experience.Thank you for sharing your thoughts with us.Sincerely yours,