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Overall very good to stay, but just one disappointed was a reception guy when we checked in. He firstly insisting that the hotel would not provide a linen(towel, tooth brush, etc.) and breakfast services for my son under their hotel policy. Sounds too much protective stance, and made us very unhappy. He should be re-educated.
Located in a lovely area of Kobe. Good sized bedroom. Best of all is their French breakfast. I was instantly transported back to Province, France. Will definitely be back again.
James
Stayed 1 night in Jan 2018
Response from Fukui on 2018/2/18
Thank you very much for your coming.
We're glad you enjoyed your stay at our hotel.
We hope you come back again.
New Yorkでも、北野ホテルは定宿ですが、ブランド力に頼りすぎる傾向があるようです。日本人スタッフのホスピタリティが不足。ホテルスタッフとしても気配りが不足してました。ひょううご旅クーポンの扱い方もホテル側が理解していないようで、近隣の施設の方々が処理してますよ。
ブランド力にあぐらをかかないで!
フロントのインド系の女性スタッフの気配りはホッとしました。