Located in Key West, Custom House Inn is in the city center. Ernest Hemingway Home and Museum and Fort Zachary Taylor Historic State Park are notable landmarks, and the area's natural beauty can be seen at Florida Keys Beaches and South Beach. Key West Shipwreck Museum and Mel Fisher Maritime Museum are also worth visiting.
Close to Mallory Square and Ernest Hemingway Home and Museum, Custom House Inn provides amenities like a terrace. Guests can connect to free in-room WiFi.
You'll also find perks like:
Concierge services, outdoor furniture, and tour/ticket assistance
Smoke-free premises
Room features
All guestrooms are individually furnished, and feature comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and separate sitting areas.
Extra amenities include:
Bathrooms with showers and free toiletries
TVs with cable channels
Wardrobes/closets, separate sitting areas, and kitchenettes
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Family friendly
In-room kitchenette
Mini-fridge
Conveniences
Guidebooks
Virtual front desk
Guest services
Concierge services
Proposal/romance packages
Tour and ticket assistance
Outdoors
Outdoor furniture
Picnic area
Terrace
Accessibility
No elevator
More
Smoke-free property
Room amenities
Bedroom
Pillowtop mattress
Premium bedding
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels
Entertainment
TV with cable channels
Food and drink
Champagne service
Coffee/tea maker
Kitchenette
Mini-fridge
Paper towels
Restaurant dining guides
More
Air conditioning
Ceiling fan
Individual decor
Individual furnishings
Iron/ironing board
Separate sitting area
Window screens
Policies
Check-in
Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before 10:00 AM
Special check-in instructions
There is no front desk at this property
Guests will receive an email 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance
A virtual front desk provides assistance to guests
Access methods
Access code, private entrance
Pets
Pets not allowed
Children and extra beds
Children are welcome
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
We should mention
This property does not have elevators
Property is also known as
Custom House Inn Motel
Custom House Inn Key West
Custom House by Brightwild
Custom House Inn Motel Key West
Frequently asked questions
Is Custom House Inn pet-friendly?
No, pets are not allowed at this property.
How much is parking at Custom House Inn?
This property doesn't offer parking.
What time is check-in at Custom House Inn?
Check-in start time: 4:00 PM; Check-in end time: anytime.
What time is check-out at Custom House Inn?
Check-out is at 10:00 AM.
Where is Custom House Inn located?
Located in Key West Historic District, this motel is steps from Mallory Dock and Duval Street. Mallory Square and Florida Keys Beaches are also within 5 minutes.
Custom House Inn Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 5 out of 7 reviews" "
10 - Excellent
5
Rating 8 - Good. 0 out of 7 reviews" "
8 - Good
0
Rating 6 - Okay. 0 out of 7 reviews" "
6 - Okay
0
Rating 4 - Poor. 2 out of 7 reviews" "
4 - Poor
2
Rating 2 - Terrible. 0 out of 7 reviews" "
2 - Terrible
0
10/10
Cleanliness
8.8/10
Staff & service
10/10
Amenities
8.4/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
4/10 Poor
Chelsea
2024/3/4
Disliked: Property conditions & facilities
Broken locks - cleaning staff waiting outside door before 10 am- very small & only soap for one individual for one night!
Should be better disclosed that there is no parking at the property...overnight parking is $50 or more. Had difficulty opening the door with the code; took about 10 tries to get it to open. Right in the middle of Duval Street, so if you want the party scene, stay here
The Citrus Queen room was perfect! The location couldn't be anymore convenient! =) And the GEMs (Guest Experience Mgrs) were absolutely amazing!! They kept me informed before, during, and after my stay! They responded to my questions quickly regardless of the time of day. They provided valuable information that made my trip to Key West amazing!
Maria
Stayed 2 nights in Dec 2023
10/10 Excellent
jeff
2023/8/24
Liked: Cleanliness, room comfort
excellent location, very nice room, small but cozy.
could have done without the construction at 8 am. but I understand as they are still building on.
We will definitely go back.