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The Ketch Inn的評分

2.5 out of 5
The Ketch Inn
4871 N Tongass Hwy, Ketchikan, AK

評論

8.4

非常好

10 分，有夠讚；187 則評論中有 89 則" "
8 分，不錯哦；187 則評論中有 55 則" "
6 分，一般般；187 則評論中有 25 則" "
4 分，不太好；187 則評論中有 12 則" "
2 分，很糟糕；187 則評論中有 6 則" "

8.8/10

整潔度

9.0/10

員工素質

8.0/10

設施服務

8.2/10

住宿環境和硬體

8.0/10

環保程度

評論

2/10 很糟糕

Lynn

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We were told we could get 2 beds in a room. We showed up with 5 people for two rooms. Poor kids had to sleep on the floor!
於 2023 年 8 月住了 2 晚

10/10 有夠讚

Sharmila

於 2023 年 9 月住了 2 晚

10/10 有夠讚

Charles A

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The staff was exceptional, dinning was awesome. What a little gem.
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Laura

家庭旅遊
Staff was excellent, very helpful, polite. Nice kiddos. Provided U.S. transportation. Rooms need updated. Shower curtain had mold on it. Need coffee cups, paper is fine. No fan, air conditioner, no hair dryer. Borrowed a ice bucket. Room was clean. Waste baskets are woven and tip over. Rooms are small.
於 2023 年 9 月住了 1 晚

4/10 不太好

Dennis

家庭旅遊
喜歡：員工素質和住宿環境和硬體
Good
於 2023 年 8 月住了 1 晚
WP 於 2023年8月25日回覆
Dennis,I greatly apologize that we only provided a "good" stay, exceeding your expectations is our goal. Thank you for your feedback that can only help us to improve.

10/10 有夠讚

Wendy

於 2023 年 8 月住了 1 晚

10/10 有夠讚

Louis，Firth

喜歡：整潔度、員工素質和住宿環境和硬體
Great location and view.
於 2023 年 7 月住了 1 晚

10/10 有夠讚

Terrie L

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing staff! Great food! Beautiful view
於 2023 年 8 月住了 4 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing place with amazing people
We had to make a last minute reservation in order to catch up with a cruise we missed due to flight delays. The transportation was amazing and staff was very kind and helpful. They even let us check in early and get some much needed sleep.
於 2023 年 7 月住了 1 晚

10/10 有夠讚

Brenna

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Loved everything about the hotel. They are very accommodating and go above and beyond to make sure the stay was comfortable. We were in a room with an ocean veiw and it was so jice to be able to sit in the warm alaska sunshine on the balcony. We had linch at the restaurant and it was phenomenal! Highly recommend this hotel for a stay in Ketchican.
於 2023 年 7 月住了 1 晚

10/10 有夠讚

Angela

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Surprisingly Nice for a No-Frills Stay
For budget accommodations I was surprising pleased. Staff is attentive and friendly. Free guest laundry, shuttle, anything I needed was cheerfully taken care of. Rooms are cute and super clean. Loved the drop-down teak seat in the tub/shower and the adorable Carhartt shirt throw pillows. Excellent on-site restaurant. As an Alaskan on a remote island who’s just here to handle things and shop, it’s great to be at the edge of town near the shopping and ferry terminals.
於 2023 年 7 月住了 1 晚

10/10 有夠讚

kevin

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Extremely welcoming and accommodating staff, nicely updated and decorated rooms. We enjoyed watching the boats and planes come and go on the Tongass Narrows over morning coffee; rooms are small and quaint, but just right for a visit to watch my son play in a little league tournament.
於 2023 年 7 月住了 2 晚

10/10 有夠讚

Carrie DeFoor

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Amazing! The staff was hands down the Best! Wally, Don, Haley, Joey, Whitney, Chef Mike, Alex ,Demiree, Sylvia, Anna…and everyone… you guys made a trip Of a Lifetime turn into a Memory that will never be forgotten. We checked in as guest and checked out making awesome friends and considering The Ketch as Family! Thank you for going above and beyond on so much that can’t be written. Thank you for your Professionalism, your Hospitality and your Genuine interest in wanting to make our stay one that will be hard to beat! You have a staff that would be the pride of anyone in the Business! Thank you for everything both Big and Small-until next time…
於 2023 年 6 月住了 7 晚

8/10 不錯哦

Dawn

喜歡：整潔度、員工素質和住宿環境和硬體
It was small room.
於 2023 年 6 月住了 4 晚
WP 於 2023年6月28日回覆
Dawn,It was great see that you enjoyed your time with us.We look forward to seeing you again next season!

8/10 不錯哦

YUBI

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚
WP 於 2023年6月28日回覆
YUBI,Thank you for your response, it is great to see you enjoyed your stay!See you next year.

8/10 不錯哦

giuseppina

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly and helpful staff. Amenities were good. Only complaint I have is that the beds were hard...maybe time for new mattresses. Thanks to the Ketch for making our stay enjoyable
於 2022 年 9 月住了 3 晚

10/10 有夠讚

Ada Angelica

Incredible service
Excellent hotel, service, room and view. Near to the airport and the town are incredible are beautiful
於 2022 年 9 月住了 1 晚

8/10 不錯哦

Todd

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
It was nice having a restaurant on property because there was no fridge or microwave in the room. There was also no AC and the room did get pretty humid at night when the door was closed. Had the room that backed up to the water so that was beautiful
於 2022 年 8 月住了 7 晚

8/10 不錯哦

真實旅客

喜歡：員工素質和住宿環境和硬體
Great people, but hit & miss on room.
Top marks for reservations and free airport van team. Awesome people. So so actual room, and at $300, not a good match. Ground floor parking lot side room under the stairwell, so notable all night noise from upstairs hotel room guests and more coming & going on stairs. Stale, not clean smell in room on arrival. Staff was nice, trying to help with fresh air fan, etc. Some other room cleaning misses, too. Ahain, great van and desk team. Thank you.
於 2022 年 8 月住了 1 晚

6/10 一般般

Michael

於 2022 年 8 月住了 1 晚

6/10 一般般

Chance

喜歡：整潔度和員工素質
不喜歡：設施服務和住宿環境和硬體
於 2022 年 7 月住了 1 晚

8/10 不錯哦

Ashlee

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was super friendly
於 2022 年 7 月住了 1 晚

6/10 一般般

carol

家庭旅遊
喜歡：整潔度和員工素質
We were fortunate to get this room the entire island was booked for the night we arrived except for this room because of that the price paid was exorbitant considering the room itself.
於 2022 年 7 月住了 1 晚

10/10 有夠讚

Charlene

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 6 月住了 1 晚

10/10 有夠讚

Karen

喜歡：整潔度、員工素質和住宿環境和硬體
Just disappointed to discover that the restaurant had already closed for the season...it was the reason I picked the spot...well, that and the price. Only other negative...there was some kind of brownish stain on my white comforter...end of season so ???
於 2021 年 9 月住了 1 晚
Michael Briggs 於 2021年10月18日回覆
Sorry to hear your stay did not meet your expectations. We will be working on the hotel this offseason to insure that your next stay is more suitable.

6/10 一般般

真實旅客

喜歡：員工素質和客房舒適度
於 2021 年 9 月住了 3 晚

10/10 有夠讚

Jennifer

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was absolutely amazing. The rooms are dated but who cares with the best chef, wait staff, bartender, and front desk manager. We can’t wait to go back!!!!!! Thank you for making us feel special and thank you for your hospitality!
於 2021 年 9 月住了 5 晚
Michael Briggs 於 2021年9月15日回覆
Thanks for the kind words Jennifer. We will look forward to seeing you on your next visit to Ketchikan.

10/10 有夠讚

Steven

喜歡：員工素質、設施服務和住宿環境和硬體
Love the water
於 2021 年 8 月住了 2 晚
Michael Briggs 於 2021年8月30日回覆
Glad you enjoyed your stay at the Edgewater Inn.

10/10 有夠讚

Elyse

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2021 年 8 月住了 7 晚

8/10 不錯哦

Carol，Vancouver

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Staff very friendly and food was good. Beds were a little too soft
於 2021 年 8 月住了 1 晚
Michael Briggs 於 2021年9月15日回覆
We are glad you enjoyed your stay. We will work on those beds before your next visit!

8/10 不錯哦

Gail Watson

喜歡：整潔度、員工素質和設施服務
於 2021 年 8 月住了 4 晚

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The restaurant had amazin food and the staff saff great and friendly. I have already recommended to friends.
於 2021 年 8 月住了 1 晚
Michael Briggs 於 2021年8月30日回覆
Thanks for the kind words. We will look forward to your next visit to Ketchikan!

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Close to town and water
於 2021 年 8 月住了 1 晚
Michael Briggs 於 2021年8月30日回覆
Yes, we love the view too! Glad you enjoyed your stay!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
the staff was friendly and helpful...when I missed my flight out they were very helpful then also.....even let me store some Cajun sausage in the freezer.....it was very much appreciated.
於 2021 年 8 月住了 1 晚
Michael Briggs 於 2021年8月30日回覆
Bring some alligator next time!! We're happy to hear that your stay met your expectations.

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I really loved the view, the Staff were phenomenal! It was very clean! The staff shuttled us everywhere we wanted to go and picked us up!
於 2021 年 8 月住了 3 晚
Michael Briggs 於 2021年9月15日回覆
We are happy to hear that you enjoyed your stay with us. We will look forward to hosting you again on your next visit.

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度和員工素質
The employees treated us very very well. Making sure we had what we needed. That said.. some things missing included refrigerator, ( they had to rob from another room ). Ice bucket ( they had to rob from another room). No window screens. and Restaurant was closed a lot of the time. I believe they wasted a couple of View Rooms for laundry room etc. A little maintenance would be good for this place. Overall a decent place... but has great potential if fixed up.
於 2021 年 7 月住了 4 晚
Michael Briggs 於 2021年8月30日回覆
While it sounds like we didn't quite meet your expectations on this stay, I hope you will give us another shot next summer. We have some big plans to upgrade the facility this winter!

10/10 有夠讚

Jack

於 2021 年 7 月住了 1 晚

8/10 不錯哦

Juanita

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful view
Very clean,beautiful view from our deck of ocean and mountains. We enjoyed watching boats and planes. Staff was very friendly. I had a concern on security, our sliding glass window had no way to lock it, even a broom stick in the groove wouldve worked.
於 2021 年 7 月住了 2 晚
Michael Briggs 於 2021年8月30日回覆
We're glad you enjoyed the views. Sorry about the window. We will make sure to get that fixed before your next stay!

10/10 有夠讚

Pam

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay
The front desk staff were great. They were willing to provide transportation to/from airport and ferries and even dropped us off downtown. The bus is convient also with a stop near the hotel.
於 2021 年 7 月住了 1 晚
Michael Briggs 於 2021年7月29日回覆
Thanks Pam! We're glad you enjoyed your time at the Edgewater Inn. We will look forward to your next visit to Ketchikan.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very comfortable room. Great location near town. Wonderful food in on site restaurant but the most outstanding thing about this property is the amazing and friendly staff! Everyone there was just so nice and helpful. A very enjoyable stay. Recommend highly!
於 2021 年 7 月住了 1 晚
Michael Briggs 於 2021年7月29日回覆
Thank you for the kind words. We will look forward to your next visit to Ketchikan and The Edgewater Inn.

4/10 不太好

真實旅客

家庭旅遊
不喜歡：員工素質
Share a washcloth?
Worse than spartan. One washcloth and one hand towel provided for two people, no Kleenex so I guess we were expected to use TP to blow nose, classy. We were provided three hangers, asked for more but told there weren’t any. Stayed 5 nights and no resupply of TP nor change of towels. It was advertised with daily housekeeping, with COVID I can understand adjustments, but not just flat out lack of service. Had to ask for everything everyday and pick up ourselves. Office staff were gruff. Housekeepers often seen sitting on beds and smoking while on the job walking around property. But it seemed clean.
於 2021 年 7 月住了 5 晚
Michael Briggs 於 2021年8月30日回覆
I apologize that your stay didn't meet your expectations. If you would like to contact me directly at the hotel to discuss the issues, I would be happy to see if there is a way to make you feel better about the Edgewater Inn.

4/10 不太好

Frank

於 2021 年 7 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely views, super friendly staff, good bed and fast wifi. Out of town but bug parking and bus stop next door.
於 2021 年 6 月住了 2 晚
Michael Briggs 於 2021年7月19日回覆
I am glad you enjoyed your stay. We will look forward to seeing you the next time you visit Ketchikan.

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 7 月住了 1 晚
Michael Briggs 於 2021年7月12日回覆
I am sorry your expectations were not met during your stay. We will be working diligently to insure your next stay with us is better.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing friendly staff, great food at the restaurant.
於 2021 年 6 月住了 2 晚
Michael Briggs 於 2021年7月8日回覆
I am glad you enjoyed your stay with us on your visit to Ketchikan! I also think we have great food in the restaurant! We will look forward to seeing you on your next visit to Ketchikan!

2/10 很糟糕

真實旅客

團體旅遊
不喜歡：員工素質
The rooms were not ready at check in. When we did get our room the sheets and comforter were still wet. The check in was hours late. We went to wait at the bar. The waitress got us new bedding. She was awesome.
於 2021 年 6 月住了 1 晚
Michael Briggs 於 2021年7月7日回覆
I am truly sorry that your stay fell far short of your expectations. Please call me at the hotel to discuss this incident further.

6/10 一般般

真實旅客

商務旅客, 團體旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務和住宿環境和硬體
the staff are excellent but the rooms are minimal and the ad is misleading - it shows a room rental with a balcony and view of the channel. However, when I checked in, I got the back of the hotel facing streetside with no balcony or view. The rooms are tiny and features minimal.
於 2021 年 7 月住了 2 晚
Michael Briggs 於 2021年7月5日回覆
I am sorry your stay with us didn't quite meet your expectations, but thank you for the kind words about our staff! Next time you stay with us, I will make sure you are booked into an ocean view room.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Place is ok
於 2021 年 6 月住了 4 晚
Michael Briggs 於 2021年7月5日回覆
We will work diligently to exceed your expectations on your next stay. We look forward to it.

10/10 有夠讚

John

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 6 月住了 1 晚
Michael Briggs 於 2021年6月30日回覆
Thanks for the great review John! We will look forward to seeing you again the next time you visit Ketchikan.

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great room, great customer service!
於 2021 年 6 月住了 1 晚
Michael Briggs 於 2021年6月28日回覆
Thanks for the kind words! We look forward to hosting you on your next visit to Ketchikan.