Find Resorts & Hotels with Spas in Kawaguchi

"I rarely write negative reviews, but this hotel completely ruined what was supposed to be the trip of a lifetime for my 10-year-old son. Tokyo, Japan had been his dream destination for years—he saved his allowance, talked about it nonstop, and was beyond excited to finally experience it. After a brutal 30-hour travel day (multiple flights, layovers, and exhaustion), we arrived at Tobu Hotel Levant Tokyo only to be told our room wasn’t ready. There was literally no seating area for guests waiting to check in. My tired 10-year-old and I had to stand in the lobby for a long time with our luggage, completely drained. It was heartbreaking to watch his excitement turn into disappointment right from the start. But that was just the beginning. The real nightmare was the noise. On multiple nights, loud guests (talking, laughing, slamming doors) kept us awake for hours. The first time I went to the front desk to complain, they did absolutely nothing—no empathy, no action, just a shrug. I had to come back a second time with a video recording of the noise before they even acknowledged it. Their “solution”? Make us move rooms in the middle of the night. We had to repack everything, haul our luggage up two floors, and unpack again at 2-3 AM while my son was exhausted and confused. Because of this, we got little to no sleep on 4 out of our 8 nights. A 10-year-old who should have been making lifelong memories of his dream trip instead spent half the vacation overtired, cranky, & disappointed"

"Clean room great air conditioning "

"Location is great if Shinjuku is your vibe, very busy hotel and area! Room was quite small for the price, not enough space to open luggage so had to chuck it on the bed which wasn’t ideal. The hotel accepted luggage forwarding and had it in our room waiting upon check in! Staff were great in these processes too. Sadly the terrace where the Godzilla head is was closed during our stay for some reason so bit disappointing."

"Service very good and bed made every morning. Just wish rooms were a bit bigger. The beds were high enough and luggage fits under "

"Clean room and large room. The 47th floor has great views - don’t miss the trip up! "

"Great Location Great & Helpful Staff"

"Rooms are so small but lived the tolietry bar"

"Great location that’s a little more peaceful area, away from the craziness of Shinjuku shopping district but just a short bus ride away or a nice walk! The restaurant is incredible. The bakery is amazing and our room had a great view of the cool Metropolitan government building and beautiful park."

"This is a great place to recharge before the long flight back to US instead of sitting in the terminal for nearly a half day. Plus they will hold onto your luggage. The restaurant and bar are convenient with good food and drinks. The rooms are small but it has a bed and shower which is all I need to recharge. Wish they provided more coffee in the room and you could do something besides a full breakfast at the restaurant in the morning. However their is a cafe on the far side of the airport to purchase coffee and a pastry."