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Hotel New Otani Tokyo The Main

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Luxury
4.5 star property
9.4

Exceptional

Garden sanctuary in Tokyo

A 400-year-old Japanese garden creates a meditative oasis in Tokyo, with koi ponds, trees, and a spectacular waterfall. Guests can dine at on-site restaurants with garden views. The hotel offers a peaceful retreat while remaining conveniently located near train stations.

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Air conditioning
  • Gym
The current price is NT$7,388
NT$9,346 total
Jun 7 - Jun 8

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About this property

Hotel New Otani Tokyo The Main

  • Luxury hotel near Tokyo Imperial Palace
  • A grocery/convenience store, shopping on site, and 3 coffee shops/cafes are just a few of the amenities provided at Hotel New Otani Tokyo The Main. Treat yourself to spa services, such as a facial or a body treatment. Be sure to enjoy a meal at any of the 20 on-site restaurants. In addition to a Japanese garden and a hair salon, guests can connect to free WiFi in public areas.
  • Additional perks include:
    • A seasonal outdoor pool
    • Free self parking
    • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
    • Luggage storage, a ballroom, and a gift shop
    • Guest reviews say great things about the helpful staff and location
  • Room features
  • All 554 individually furnished rooms have perks such as air conditioning and bathrobes, as well as amenities like free internet and safes. Guest reviews speak positively of the clean, spacious rooms at the property.
  • Other conveniences in all rooms include:
    • Deep soaking tubs, free toiletries, and hair dryers
    • 32-inch HDTVs with digital channels
    • Refrigerators, children's slippers, and daily housekeeping

Awards and affiliations

  • The property is a member of Preferred Hotels & Resorts.

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Breakfast is not included in the breakfast rates for children 4-5 years old, and can be requested onsite for the listed child breakfast fee.

Renovations and closures

This property is closed from January 11 2027 to January 11 2027 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 4025 to 9775 for adults, and JPY 4025 to 5750 for children
  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way), (from 6 to 12 years old)
  • Facilities fee: JPY 6600 per person, per day and includes use of: sauna; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests have access to the onsite health club (The Golden Spa New Otani) for the listed facilities fee. The health club offers a gym, indoor pool, and sauna. Guests must be 18 years old to access this facility.
For the comfort of guests using the pool areas, this property does not permit guests with tattoos to use the outdoor seasonal pool.
Extra beds are not available for children age 3 and younger.

We should mention

The seasonal pool will be open from July 10 to September 23
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the swimming pool, health club, or fitness facility
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hotel New Otani Tokyo The Main have a pool?

Yes, this property has a seasonal outdoor pool.

How much does it cost to stay at Hotel New Otani Tokyo The Main?

As of 2026/5/20, prices found for a 1-night stay for 2 adults at Hotel New Otani Tokyo The Main on 2026/6/7 start from NT$7,388, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel New Otani Tokyo The Main pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel New Otani Tokyo The Main?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM. Late check-in is available during limited hours.

What time is check-out at Hotel New Otani Tokyo The Main?

Check-out is at noon.

Does Hotel New Otani Tokyo The Main provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of JPY 3600 per person applies.

Where is Hotel New Otani Tokyo The Main located?

Located in Chiyoda, this luxury hotel is within 1 mi (2 km) of Hotel New Otani Tokyo and Tokyo Imperial Palace. Tokyo Tower and Tokyo Dome are also within 3 mi (5 km). Fukuma Station is 9 minutes by foot and Kojimachi Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.8

Cleanliness

9.4

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 924 out of 1208 reviews
Rating 8 - Good. 180 out of 1208 reviews
Rating 6 - Okay. 58 out of 1208 reviews
Rating 4 - Poor. 22 out of 1208 reviews
Rating 2 - Terrible. 24 out of 1208 reviews

Reviews

Verified

10/10 Excellent

Hsuante

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, food options are great
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and comfortable hotel with a beautiful garden.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

kendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was awesome! Better than any buffet breakfasts i’ve had in other countries! Staff was very friendly and accommodating. Room was very clean Edo style rooms are absolutely sooo awesome!
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful hotel. We felt pampered and very comfortable. We also had a wonderful lunch at a restaurant in the garden!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Emily

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the toiletries and linen were so good, and the service was outstanding. Definitely will be coming back, we had a wonderful stay.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

CELIAR

Liked: Cleanliness
Staff very Courtesies, nice rooms, nice baths, very well located
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Pei Shan

Liked: Cleanliness, staff & service, amenities
Clean room, staff are nice
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, amenities
Spotless rooms, very courteous staff
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Parag

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay in the New Otani. The room was spacious and had all the amenities that I needed in the room. The hotel is so large and the fact that there a shops and restaurants within the complex made it helpful.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, amenities
wonderful, helpful staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Niels Peter

Liked: Cleanliness, staff & service, amenities
Nice hotel - good size room
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
The Otani is amazing. Everything overall was beyond expectations. Hotel is great and so is the location. It is very prime and safe location.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel & grounds
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Gloria

Liked: Cleanliness, amenities, property conditions & facilities
The staff is super friendly and helpful. The hotel charms and relaxes
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Changming

Liked: Cleanliness, amenities
High quality, friendly staff. I loved the breakfast buffet with garden view.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Eduardo Manuel

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean, and staff was very friendly and helpful. The hotel has many stores, restaurants, and a very beautiful garden. I would definitely recommend it.
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Jerry

Liked: Cleanliness, amenities, property conditions & facilities
Clean room with floor to ceiling windows with a great view. Staff was impeccably attentive and the hotel grounds were fantastic. Location in my opinion was prime with subway station a one minute walk out of the property to reach anywhere in Tokyo. It was a great stay.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Marcel

Liked: Cleanliness, amenities, property conditions & facilities
Amazingly friendly staff ! a real pleasure
Stayed 12 nights in Jan 2026
Verified

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities
clean room, very professional and welcoming staff, efficient room services!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Aditi

Liked: Cleanliness, staff & service, amenities
Everything is absolutely amazing especially the gardens at the hotel.
Stayed 3 nights in Oct 2025
Verified

6/10 Okay

jill

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed at the new otani years ago the staff was always so friendly. This trip it seems like th staff is less trained and doesn’t seem to exhibit the hospitality Japan is known for. It remains clean.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
This is my second time staying at the New Otani Tokyo and it was excellent both times. The staff is friendly and happy to assist with anything. The hotel room is clean and high quality.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a lovely stay. Food at breakfast wasn’t the best but suitable. Staff were excellent and service top rate. Hotel looked a bit tired in a few areas (carpets frayed in our bedroom). It’s probably a Japan thing, but nowhere to put the shower head so you can stand u set it. You had to hold it in your hand.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
attentive and polite staff
Stayed 12 nights in Jan 2026
Verified

10/10 Excellent

Thorsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The highlight of our trip, a wonderful garden and nice (if pricey) restaurants.
Stayed 5 nights in Oct 2025