Karlsøy Vacation Rentals

"Shower was cold water. Room very small. Clogged bathroom drain. Very bad"

"Fantastic front of house staff, Norah in particular "

"Hotel lived up to all expectations "

"Very nice hotel with excellent breakfast. The only issue is that the walls are very thin and you hear your neighbours. Not cool when you are awaken at night because your neighbour is talking on the phone. "

"Friendly staff. Great location!"

"Staff were friendly and helpful, breakfast buffet had lots of yummy healthy stuff and lovely pastries. The view was wow. Great coffee altogether a lovely experience. "

"Staffs were very helpful. Like the free coffee and tea and water dispensers at the lobby. Good wifi. Great location."

"The property is fine for a base to visit Tromsø - clean and quiet, with a handy supermarket below. The WiFi is sketchy and we had to use mobile data instead, which was fast, and the bed was very soft and not overly comfortable. "

"The management. We checked in all went well and when we got to the bedroom we noticed the safe was locked so I called front desk to report it and they said someone will come in about 20-30 minutes. I said ok. No one came and after 30 min I called again and got same response after the 3rd time they said they are busy and only the front desk staff can come. We had to go out so we took our valuables. Came back around 6 pm over 3 hours after we reported it and someone was in our room sorting it. Next day we went out for the afternoon and returned back around 4:30 and found the safe open with all our valuables in a plastic bag. Called reception and they said they sent someone to unlock the safe as it was reported the previous day by the customer who checked out they they could not unlock it. I told her why did they enter the room when we were not in . She had not explanation and said the manager had left for the day and I can speak to him in the morning. I was shocked. I raised an issue with the manager the next morning and he said he was sorry they had new staff so not trained or something like this. I asked what they will do to compensate for my stress? He said he will add points to my membership!!! Do I really want to stay again in a Radisson?? I suggested they pay for us to get a taxi to the airport and he just shrugged. Very sad as the Hotel was otherwise good breakfast and facilities great location. Same the management is not good. "