2/10 很糟糕
Jay
親子旅遊
2024 年 3 月 10 日
不喜歡：整潔度、設施服務和住宿環境和硬體
DO NOT BOOK THIS. STOP WHAT YOU ARE DOING AND BACK AWAY.
I booked this in June 2023 for vacation in zmarch of 2024. I had received no additonal follow up or information prior to my trip. I contacted expedia and this company via there telephone number and receirved no response from the company. I thought i might be able to check into the resort with the confirmation number but it didn't work. We had a rental vehicle ans spent the night sleeping in our car as we arrived at 1230 and were exhausted after a long day. No contact was wver made with this company. I ohoned, left voicemails, and texted.
Expedia had to be contacted throught their help chat and i was eventually put through to a human after i was "expedited" to the urgent request line. Expedia was not helpful at first and could also not contact the tjis vendor. I was put through to Expedia relocation and they helped find accomodations for the renainder of my trip and paid for any additonal costs.
Expedia please ban this vendor. This is not their first issue after i found all the reviews onlinem. I always use expedia for my vacarion needs ans i habe never had an issue until now.
Signed a very frustrated vacationer.
Jay
於 2024 年 3 月住了 7 晚