Superior Double or Twin Room, 1 Bedroom | Premium bedding, individually decorated, individually furnished, desk
Check availability

Reviews of Luna's House

3.5 out of 5
Luna's House
No.241, Nanping Rd., Zuoying Dist, Kaohsiung

Reviews

9.6

Exceptional

Rating 10 - Excellent. 125 out of 163 reviews" "
Rating 8 - Good. 30 out of 163 reviews" "
Rating 6 - Okay. 7 out of 163 reviews" "
Rating 4 - Poor. 1 out of 163 reviews" "
Rating 2 - Terrible. 0 out of 163 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were SO friendly & went out of their way several times to help us! This the best place we’ve stayed the whole trip!
Stayed 1 night in Apr 2024

10/10 Excellent

TZU-YUN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很親切的招待，雖然不是連鎖飯店但是該有的補給品毛巾都很到位。
Stayed 1 night in Aug 2022
Response from 櫃檯 on 2022/8/28
Hello 您好。真的非常感謝您給我們這麼好的評價。很高興你喜歡我們的服務，希望以後有機會能再招待你喔！

10/10 Excellent

Kung-Po

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
My wife contacted me about her trip that got cancelled because of the train issue, I booked a room with Luna hotel. Before my wife even showed up, the hotel contacted me about my family's arrival. Asked how old my kids were and upgraded the room without extra charge. Great service! My wife arrived and they were more than accommodating. The upgrade was informed by my wife. The hotel didn't even tell me about it until I thanked them. Definitely would stay there again when I go back to visit!
Stayed 1 night in Mar 2022
Response from Steve Chien, Luna's House on 2022/4/4
Hello Mr. Kung Po. Thank you so much for your wonderful review. We are really flattered to receive such sweet compliment. We are so glad both you and your wife are satisfied with the stay experience with our service. Wish we could receive your family soon again in the future. Thank you again and wish you joyful life ahead!

10/10 Excellent

Chee Guan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from 月緹 簡先生 on 2020/1/2
Hello 您好．非常感謝您對我們的肯定喔！希望下次有機會能再招待您，歡迎有空常來玩喔！

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a rest
Service in a kind way, clean room and quiet place
Stayed 1 night in Dec 2019
Response from Steve, Luna's House on 2019/12/26
Hello, dear customer, Thank you so much for your wonderful review. We really appreciate your kindness and compliment. Wish we will have chances to receive you again in the near future.

10/10 Excellent

MING HAR

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel like home
there is nothing I will complain about my stay. The warmth of the family who runs this 民宿， the service, the cleaniness, the mattress, the pillow... they all make you feel like home.
Stayed 3 nights in Dec 2019
Response from Steve Chien, Luna's House on 2019/12/20
Hello Ming Har. Thank you so much for your wonderful review. We are really glad you enjoy our services, facilities and cleanses. Your satisfaction is our best compliment. Wish we can receive you soon again in the future. Thank you again!

10/10 Excellent

Lee, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were a little too soft. But this is down to personal preferences. Other than that, the service by the staff were excellent. Location was excellent woth Ruifeng Night Market and Hanshin Arena within 10 mins walk.
Stayed 7 nights in Nov 2019
Response from Steve, Luna’s House on 2019/11/14
Hello, Mr. Lee. Thank you so much for your wonderful review. We really appreciate it! We are glad you enjoy our services and location. We are sorry the bed is too soft for you. Actually we can make it harder according to your preference. If we are lucky to receive you again, please inform us before your arrival. We can customize the bed for you. Still want to thank you again for staying with us. Wish to meet you soon again in the future!

10/10 Excellent

Kenneth A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun, comfortable, and close to the MRT
Luna's will definitely be on our list when we come back to Kaohsiung in the future!
Stayed 1 night in Jun 2019
Response from Steve, Luna's House on 2019/6/29
Hello, Kenneth. Thank you so much for your wonderful review. We are so glad you enjoy our service, facilities and location. Wish to receive you soon again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from 櫃檯 on 2019/4/30
Hello你好！非常感謝您給我們的評價喔！很高興你喜歡這次的住宿體驗，希望下次有機會能再招待您喔！

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Luna's House was an amazing experience. Steven and his staff were so friendly and kind and certainly went above and beyond to make my stay amazing. Rooms are very clean, location is great and I would highly recommend this guesthouse/hotel to anyone
Stayed 2 nights in Mar 2019
Response from Steve, Luna's House on 2019/3/19
Hello, thank you so much for your wonderful review and we are so glad you love our service and location. Your satisfaction is certainly our best recognition and encouragement. Wish we could have a chance to receive you soon again in the future! Love you and thank you again!

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019
Response from 櫃檯 on 2019/4/29
感謝您入住我們的飯店。感謝您的意見反應！

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019
Response from 櫃檯 on 2019/4/29
感謝您入住我們的飯店。感謝您的意見反應！

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019
Response from 櫃檯 on 2019/4/29
感謝您入住我們的飯店。感謝您的意見反應！

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay!
Excellent place to be! The staff and owner were amazing - they gave us SO many things to see and do while we were there and tips on places we had planned later in the trip. The rooms were delightful! All different themes, very clean, spacious, and the hotel is really close to the MRT train line and downtown activities. Would stay there again!!
Stayed 1 night in Feb 2019
Response from 月緹 簡先生 on 2019/2/26
Hello, Mr. Cody! Thank you so much for your wonderful review. We all feel moved and encouraged by your detailed and kind elaboration about our facilities and service. We really appreciate it! We sincerely wish we can receive you soon again in the future!

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from 月緹 簡先生 on 2018/7/28
謝謝你的評價！希望下次有機會能再招待您！

6/10 Okay

Nancy, New York City

Liked: Cleanliness, staff & service, room comfort
Nice hotel and friendly staffs.
The place is close to subway station, 7-11, and a laundromat. when we leave, a staff drove us to the subway station with our loggeges.
Stayed 1 night in Jul 2018
Response from Steve, Luna's House on 2018/7/15
Hello Nancy. Thank you for staying with us and leaving such good review. Wish we can do our best to reach your full satisfaction ( 5 score) next time. Looking forward to your next visit!

4/10 Poor

joe, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome place, friendly staff and it's pretty near the train station and rueifong night market which is one of the best in the Kaohsiung area
Stayed 2 nights in Jun 2018
Response from General Manager, Luna's House on 2018/7/2
Hello, sir. We really appreciate your wonderful review. It is very sweet and helpful. However, it seems the score doesn't match the review content. Do you happen to send the wrong score? Would you help revise it? Thank you so much!

10/10 Excellent

Tay, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic Double Room
It was a good experienced everything was good especially staff performance, they are very friendly and will explain to us 1 by 1 regarding security and room facilities. The theme for each room is different and it is nice! The only issue is limited parking lot, for those who driving need to consider about this.
Stayed 1 night in Apr 2018
Response from Steve, Luna's House on 2018/5/9
Thank you so much for your wonderful review. It has been an honor and pleasure to have a chance to receive you. Wish to meet you soon again in the future!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome facility, clean, nice location! Highly recommended for anyone traveling to Kaohsiung. High CP value, friendly staff, and very convenient. There is a famous night market nearby, food is great, you can find all the local Taiwanese food here.
Stayed 1 night in Apr 2018
Response from Steve Luna's House on 2018/4/18
Thank you so much for your wonderful review. It is really sweet and very appreciated. Looking forward to your next visit!

10/10 Excellent

Diana , Toronto, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great service
Steven and his family were nice enough to wait past 11pm to check us in as our flight got delayed. Steven made check in very easy and the room was extremely clean and comfortable. Steven responded quickly to any questions or inquiries we made had which made our stay even easier. The guest house was about 7 min walk from the subway station as well as a block away from a family mart. However, when checking out, Steven was nice enough to drive us to the closest subway station to avoid lugging our luggages during the hot day. I would highly recommend staying at Luna's guest house to anyone.
Stayed 2 nights in Mar 2018
Response from Steve, Luna's House on 2018/4/17
Hello Diana. Thank you so much for your wonderful reviews. It is so moving and sweet. It's really an honor to serve you. Looking forward to your next visit! See you soon again in Kaohsiung!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good!
The room was clean and neat. Basic for a family. Location not so ideal, nearest is Kaoshiung arena, need to walk 8-10 mins. Not ideal to walk with luggage.
Stayed 4 nights in Nov 2017
Thank you so much for your comment and review. Looking forward to your next visit! You are welcome to let us anytime if you need the shuttle service from Luna's House to Arena Station at next time you visit.

10/10 Excellent

Dan, Columbus, Ohio, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the Zuoying District of Kaohsiung
This is a small B&B run by a very nice family in a convenient location. It is on the other side of town in comparison to the airport, but taxi's are not very expensive (about 550 NTD during our trip - about $17 USD). Also, the B&B is only a 10 minute walk from the closest subway station (and the subway goes to the airport), so you could travel that way. The neighborhood has a mix of businesses and apartment buildings, including a couple of massage parlors if you would like a foot massage at night (these are up-and-up places), a FamilyMart and 7-Eleven close by, a couple of nice fruit sellers, a couple of small restaurants, a couple of German (!) restaurants, etc. As with most of Taiwan, the area feels very safe. The large "arena" and associated huge retail complex is just a few minute walk away. The Lotus Lake with lots of neat pagodas around the entire loop around the lake is just a little further. We stayed in the "largest" room with a double bed (really queen size). The room is in excellent shape (essentially new), is spotlessly clean, has a small couch, desk, small refrigertor, nice air conditioning, large bathroom and shower, comfortable bed, etc.. Each room has a different theme and that adds to the experience. Could not have asked for more! There is a small kitchen and table on the first floor with a coffee machine and coffee beans in the refrigerator - they encourage you to use it any time.
Stayed 12 nights in May 2017
Response from Steve C. on 2017/7/15
Hello, Dan. Thank you so much for your wonderful review! It is really nice of you! We do appreciate you chose to stay with us and are looking forward to your next visit! See you soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is really a nice place for my family.
Stayed 1 night in May 2017

10/10 Excellent

Mary, Boston, MA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Guest House near Kaohsiung Zuoying Station
I had a WONDERFUL stay here! The staff is very nice and the rooms very unique. This is a family owned guesthouse/ hotel with each room designed around a different, fun theme. The bed was very comfortable, the amenities great. Steve, who is often at the front desk and the son of the owners is wonderful and speaks English. The rest of the staff speak minimal English- stil enough for me to be able to get by ( I do not speak Taiwanese or Mandarin) If you are looking for a typical hotel experience with a concierge and all this might not be the place for you. However, if you are looking for something fun, comfortable and unique near tourist attractions and the MRT this is a great place! Tip: If you do not speak Mandarin or Taiwanese take a taxi the first time you are looking for Luna's and give the driver the exact address of the place.There is no sign in English and can be easy to miss

10/10 Excellent

Harald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great personalized service, comfortable mattress
A little bit hard to find since Hotels.com doesn't put the "Star" quite right. And there is no obvious sign. So look for the address instead, that works fine. It's on the same side of the street like the 7-Eleven is nearby. The receptionest was truly outstanding. He went out of his way to make me feel welcome. He was also a great resource for what to do in Kaohsiung. Everything was as he described, and he was kind enough to write down Chinese versions so I could give the taxi driver. Definitely top notch service. The bed was great, not too hard, not too soft. The pillows though were too large, or too stiff, or both. I had to move them aside when lying on my back. The special start lights in the elevator are cute and memorable, but older people might find then disconcerting. I eventually got used to them, I guess I'm not that old yet!

8/10 Good

Wing Chiu

Liked: Cleanliness, staff & service, property conditions & facilities
服務員有禮及親善，房間亦非常整潔及美麗
Stayed 2 nights in Apr 2024
Response from Allen on 2024/4/16
哈囉您好，非常感謝您的好評，很高興您喜歡我們的服務和房間，期待您的下次入住喔！

10/10 Excellent

Wenchueh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
充滿驚喜的民宿
很棒的民宿的。 離高鐵站很近，計程車資僅125元。一開始差點被「不透明」的玻璃門勸退，還好開門看見的是一位充滿熱忱的帥哥，入內後又看到很漂亮又親切有禮貌的前台，完全放心。（PS.我已是他們姨字輩的年紀） 最愛的就是專屬陽台了，隔天早上在那邊賞花、喝咖啡、閱讀，很棒。雖然沒附早餐，但附近用餐方便，不會餓著。 空調是大金冷暖機，入住那天有點冷，剛剛好。 下回去高雄首選。 不知為何無法新增照片，可惜！
Stayed 1 night in Dec 2023
Response from Allen Chiu on 2023/12/27
黃小姐您好，非常感謝您給我們如此高的評價，看到您喜歡我們櫃台人員的服務和房間環境讓我們十分高興，希望下次您來高雄時能再次接待您，並為您介紹附近更多的美時和景點，期盼您的下次入住!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Zela Design Hotel Allen on 2023/12/23
哈囉您好，感謝您的好評，期待您的下次入住。

8/10 Good

I tzu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from 月緹 簡先生 on 2023/12/20
Hello 您好。感謝您的入住和正面的評價。希望未來有機會能再為您服務！

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is what a small hotel/guesthouse should be. In a nice residential neighborhood, near a nightmarket. A family run operation with people that are rightly proud of what they have and offer. Professional, friendly and going the extra mile on any aspect of your stay. Clean, safe and within the moment of your arrival they treat you as a family member. The people will give you great advice on where to go for food, shopping, sightseeing, etc. Language problem? They will solve everything for you using Google Translate. They truly care about you, your stay and your experience. This is the place to stay in Kaohsiung.
Stayed 5 nights in Dec 2023
Response from Steve Chien on 2023/12/7
Hello Mr. Ed. Thank you so much for such wonderful review. We are so happy and honored to have one more chance to receive you this time. Your compliment and encouragement mean a lot to us. We are always enlightened by your humorous words and amazing stories. Wish to receive and meet you again in the future! Thank you so much again!

8/10 Good

Li-Ming

Stayed 1 night in Sep 2023
Response from 月緹 簡先生 on 2023/9/12
Hello 您好。非常感謝您的入住和評價喔! 希望未來有機會能再為您服務，期待您下次的光臨!

8/10 Good

Piffy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Steve on 2023/9/4
Hello 您好。感謝您的評價，很高興這次有機會為您服務、希望下次有機會能再招待您！

10/10 Excellent

Annie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間很乾淨, 人員服務非常親切! 下一次還想再入住.
房間很舒適.
浴室很乾淨,毛巾很乾淨而且没有藥水味.
Stayed 3 nights in Aug 2023
Response from 櫃檯 on 2023/8/17
Hello 您好。非常感謝您肯定我們的服務態度和環境的乾淨度喔! 很高興您喜歡這次的住宿體驗，歡迎下次有機會再來考慮月緹喔! 謝謝您

10/10 Excellent

VI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
很好
Stayed 1 night in May 2023
Response from 月緹 前台 on 2023/5/15
Hello 您好．非常感謝您給我們的評價．很高興您喜歡這次的住宿體驗，歡迎下次有機會再來玩喔！

10/10 Excellent

YU-HSUN

Stayed 1 night in Apr 2023
Response from Steve on 2023/4/25
Hello 您好。非常感謝您給我們這麼好的評價。希望以後有機會能再為您服務。

10/10 Excellent

妤柔

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from 月緹 簡先生 on 2023/5/5
Hello 您好。真的非常感謝您，給我們這麼好的評價。很高興能有機會為您服務，希望以後有機會能再招待您！期待您下次的光臨

8/10 Good

Wu Chi

Stayed 1 night in Feb 2023
Response from 月題 on 2023/3/1
Hello 您好。感謝您的評價，歡迎以後有機會再來玩喔！謝謝您

10/10 Excellent

Pei Hsien

Stayed 1 night in Oct 2022
Response from 月緹 簡先生 on 2022/10/11
Hello 您好。非常感謝您給我們這麼好的評價，希望以後有機會能再招待您！期待您的光臨

10/10 Excellent

Yi Ying

Stayed 1 night in Sep 2022
Response from 櫃檯 on 2022/9/22
Hello 您好！真的非常感謝您這麽肯定我們，希望以後有機會常來玩喔！非常感謝您！

10/10 Excellent

Yi Wen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一百分的服務
不管是住宿附近的景點 美食 合作店家 住宿須知 都有專人詳細的介紹 入住後 還有迎賓飲料可以選擇 退房後 還有服務人員貼心的詢問需要幫忙叫車嗎？ 人也太好了吧
Stayed 1 night in Aug 2022
Response from 櫃檯 on 2022/8/22
Hello 您好：真的非常感謝您給我們這麼好的評價。很高興您喜歡我們的服務和周遭環境，希望以後有機會能再招待您喔！

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from 月緹 前台 on 2022/6/7
Hello您好．感謝您的評價喔！希望以後有機會能再招待您！

10/10 Excellent

Li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境清潔、服務態度好
Stayed 7 nights in May 2022
Response from 月緹 簡先生 on 2022/5/15
Hello 您好。真的非常感謝您對我們環境整潔和良好的服務態度的肯定。希望以後有機會能再招待你，期待您下次的光臨！

10/10 Excellent

YI TONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒
服務一級棒沒話說，房間乾淨度也一級棒，房門有多一道隔音門蠻不錯，距離瑞豐夜市走路算近，停車部分我們是停在旁邊巷子裡的路邊
Stayed 1 night in Apr 2022
Response from 月緹前台 on 2022/4/14
Hello 您好。非常感謝您給我們這麼好的評價，很高興你喜歡我們的服務和環境的整潔度，和我們特別設計的隔音門。希望以後有機會能再招待您囉！再次感謝您的肯定

10/10 Excellent

Mei chu

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
會再入住的乾淨房間
房間很乾淨，毛巾沒有被洗爛，老闆娘很親切，咖啡也好喝，電梯很嚇趴！哈哈哈哈
Stayed 2 nights in Mar 2022
Response from 月緹 簡先生 on 2022/4/1
Hello 您好．真的非常感謝您的肯定．很高興您喜歡我們的服務，迎賓飲料和電梯設備喔！希望以後有機會能再招待您！

6/10 Okay

CHUN CHU

Stayed 1 night in Mar 2022
Response from 月緹 簡先生 on 2022/3/25
Hello 您好。感謝您給我們的評價喔！希望以後有機會能再招待您

10/10 Excellent

HSIAO-CHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
愉快住宿經驗
房間整潔舒適，服務人員親切，還可代訂早餐。
Stayed 2 nights in Mar 2022
Response from 櫃檯 on 2022/3/20
Hello 您好．非常感謝您的入住和評價喔！希望以後有機會能在招待您，歡迎常來玩喔！

8/10 Good

ChunFa

Stayed 1 night in Feb 2022
Response from 月緹 簡先生 on 2022/3/6
Hello 您好．非常感謝您的入住和評價喔！希望以後有機會能在招待您，歡迎常來玩喔！

10/10 Excellent

SHIH teng

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from 月緹 簡先生 on 2022/3/1
Hello 您好. 非常感謝您給我們這麼好的評價，希望以後有機會常來玩喔！

10/10 Excellent

Satoshi

おすすめ
部屋もきれいで、従業員の対応もよかったです。おすすめです。
Stayed 1 night in Jan 2022
Response from Steve Chien on 2022/2/3
こんにちは、今回の御滞在　誠にありがとうこざいました。部屋と従業員の対応にお客様の良い評判をいただき　恐れいります。ありがとうこざいます。もしよかったら　またご来店をお待ちしております

10/10 Excellent

WEICHING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間舒適，便利的地方
Stayed 1 night in Dec 2021
Response from 月緹 簡先生 on 2021/12/31
Hello 您好． 真的非常感謝您給我們滿分的評價．很高興您喜歡我們房間的舒適性和地點的便利性．希望以後有機會能再招待您，歡迎常來玩喔！新年快樂