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Grand Palladium White Sand Resort & Spa All Inclusive

5.0 star property
Luxury property on the beach, with 5 outdoor pools

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Photo gallery for Grand Palladium White Sand Resort & Spa All Inclusive

Relax in style with stunning ocean views and easy access to multiple pools surrounded by lush greenery.
Creator video
Relax by the large central pool surrounded by lush greenery and palm trees, with stunning ocean views nearby.
Experience the grandeur of our lobby, featuring an ornate wall with intricate patterns and a central sculpture, alongside comfortable seating areas and polished floors.
Relax by the tranquil pool surrounded by lush greenery and thatched-roof structures.

Popular amenities

  • Bar

Room options

Available filters for rooms
Showing 41 of 41 rooms

View all photos for Junior Suite Single use Garden View

1 bedroom, minibar, in-room safe, desk

Junior Suite Single use Garden View

8.0 out of 10
Very good
(2 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Ceiling fan
Blackout drapes/curtains
  • 16 Ping (53 square meters)
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Beachside

Junior Suite, Beachside | 1 bedroom, minibar, in-room safe, desk

Junior Suite, Beachside

7.6 out of 10
Good
(17 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Separate bedroom
Ceiling fan
  • 16 Ping (53 square meters)
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Beachside

Suite, Beachside | 1 bedroom, minibar, in-room safe, desk

Suite, Beachside

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Separate bedroom
Ceiling fan
  • 20 Ping (66 square meters)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Bungalow by the lake

Romance Bungalow by the lake | 1 bedroom, minibar, in-room safe, desk

Romance Bungalow by the lake

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Renovated in 2019
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • 21 Ping (69 square meters)
  • Lake view
  • Sleeps 2
  • 1 King Bed

Junior Suite Poolside

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Separate bedroom
Ceiling fan
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

1 bedroom, minibar, in-room safe, desk

Junior Suite Garden View

8.0 out of 10
Very good
(33 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Ceiling fan
Blackout drapes/curtains
  • 16 Ping (53 square meters)
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Garden View

Suite Garden View | 1 bedroom, minibar, in-room safe, desk

Suite Garden View

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Sofa bed - double
Ceiling fan
  • 20 Ping (66 square meters)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Romance Villa Suite Poolside

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Flat-screen TV
Renovated in 2019
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • 16 Ping (53 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Deluxe

1 bedroom, minibar, in-room safe, desk

Suite Deluxe

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 3
  • 2 King Beds

View all photos for Suite Junior

Living room | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Junior

  • Sleeps 4
  • 2 King Beds

View all photos for Bungalow Superior with Pool View

1 bedroom, minibar, in-room safe, desk

Bungalow Superior with Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Superior

1 bedroom, minibar, in-room safe, desk

Suite Superior

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for Suite Deluxe

1 bedroom, minibar, in-room safe, desk

Suite Deluxe

  • Sleeps 4
  • 2 King Beds

View all photos for Suite Deluxe with View

1 bedroom, minibar, in-room safe, desk

Suite Deluxe with View

  • Sleeps 1
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

Living room | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Junior

  • Sleeps 3
  • 2 King Beds

View all photos for Suite Deluxe

1 bedroom, minibar, in-room safe, desk

Suite Deluxe

  • Sleeps 3
  • 2 King Beds

View all photos for Suite Superior

1 bedroom, minibar, in-room safe, desk

Suite Superior

  • Sleeps 2
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 4
  • 2 King Beds

View all photos for Suite Superior

1 bedroom, minibar, in-room safe, desk

Suite Superior

  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite Superior

1 bedroom, minibar, in-room safe, desk

Suite Superior

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for Suite Deluxe

1 bedroom, minibar, in-room safe, desk

Suite Deluxe

  • Sleeps 3
  • 2 King Beds

View all photos for Suite Deluxe

1 bedroom, minibar, in-room safe, desk

Suite Deluxe

  • Sleeps 4
  • 2 King Beds

View all photos for Suite Superior

1 bedroom, minibar, in-room safe, desk

Suite Superior

  • Sleeps 4
  • 2 Twin Sofa Beds and 1 King Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • Sleeps 1
  • 1 Twin Sofa Bed and 2 Double Beds OR 1 Twin Sofa Bed and 1 King Bed

View all photos for Suite Superior

1 bedroom, minibar, in-room safe, desk

Suite Superior

  • Sleeps 1
  • 1 King Bed and 1 Twin Sofa Bed

Suite Junior with Garden View

  • Sleeps 1
  • 1 King Bed

Villa Luxury

  • Sleeps 1
  • 1 King Bed

Suite Junior with Garden View

  • Sleeps 3
  • 2 Double Beds

Villa Luxury with Garden View

  • Sleeps 2
  • 1 King Bed

Suite Junior with Garden View

  • Sleeps 4
  • 2 Double Beds

Suite Junior with Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite Junior with Garden View

  • Sleeps 3
  • 2 Double Beds

Suite Junior with Garden View

  • Sleeps 4
  • 2 Double Beds
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About the neighborhood

Map
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710

What's nearby

  • Akumal Beach - 6 min drive - 7.1 km
  • Cenote Azul - 6 min drive - 8.1 km
  • Yal-ku Lagoon - 9 min drive - 5.3 km
  • Half Moon Bay - 9 min drive - 8.9 km
  • Xel-Há Park - 15 min drive - 19.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 66 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬8 min walk
  • ‪Guacamayas Bar - ‬6 min drive
  • ‪Mezcal Lobby Bar - ‬9 min drive
  • ‪Beach Bbq - ‬6 min drive
  • ‪Lobby Bar White Sand - ‬1 min walk

About this property

Grand Palladium White Sand Resort & Spa All Inclusive

Luxury all-inclusive property renovated in 2019 and located near Akumal Beach
A free breakfast buffet, 2 swim-up bars, and a beach bar are just a few of the amenities provided at Grand Palladium White Sand Resort & Spa All Inclusive. This property is a great place to bask in the sun with a private beach, beach massages, and sun loungers. Treat yourself to a hot stone massage, a manicure/pedicure, or a body treatment at Zentropia Palladium Spa & Wellness, the onsite spa. Be sure to enjoy a meal at any of the 5 on-site restaurants. The gym offers fitness classes and yoga classes; other things to do include racquetball/squash, scuba diving, and beach volleyball. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
You'll also enjoy the following perks during your stay:
  • 5 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking
  • Tennis courts, express check-in, and babysitting (surcharge)
  • A 24-hour front desk, a porter/bellhop, and beach umbrellas
  • Guest reviews speak highly of the helpful staff
Room features
All 264 rooms feature comforts such as private indoor hot tubs and 24-hour room service, as well as thoughtful touches like furnished balconies and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Bathrooms with jetted tubs and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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  • Pool
  • Hot Tub
  • Breakfast included
8.2 out of 10, Very Good, 1,001 reviews
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NT$8,097 total
includes taxes & fees
Aug 25 - Aug 26
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Magnifying mirror
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2005
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Mosquito nets
  • Renovated entire property - 2019

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from June 1 2025 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 2 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium White Sand Kantenah
Grand Palladium White Sand Resort
Grand Palladium White Sand Solidaridad
Grand Palladium White Sand Resort All Inclusive Kantenah
Grand Palladium White Sand All Inclusive Kantenah
Pallaum White d Inclusive Kan
Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Frequently asked questions

Does Grand Palladium White Sand Resort & Spa All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

Is Grand Palladium White Sand Resort & Spa All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Grand Palladium White Sand Resort & Spa All Inclusive?

Self parking is free at this property.

What time is check-in at Grand Palladium White Sand Resort & Spa All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Grand Palladium White Sand Resort & Spa All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Grand Palladium White Sand Resort & Spa All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more.

Where is Grand Palladium White Sand Resort & Spa All Inclusive located?

Nestled on the beach, this Kantenah property is 4.7 mi (7.6 km) from Akumal Beach and 12.9 mi (20.7 km) from Xel-Há Park.

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Grand Palladium White Sand Resort & Spa All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 366 out of 712 reviews
Rating 8 - Good. 188 out of 712 reviews
Rating 6 - Okay. 70 out of 712 reviews
Rating 4 - Poor. 41 out of 712 reviews
Rating 2 - Terrible. 47 out of 712 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly Renee

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent! Every staff member there was so friendly. Thanks to David (concierge) for making sure we were taken care of!
Stayed 5 nights in Jul 2025

10/10 Excellent

YADIRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I did not like was the beach it was full of seaweed
Stayed 4 nights in Jul 2025

10/10 Excellent

Muhammad

Very good and easy
Stayed 4 nights in Jul 2025

10/10 Excellent

Lawrence Allan

Liked: Cleanliness, amenities, property conditions & facilities
The resort is beautiful and spotless. Every single staff member was very friendly and helpful. They appear to really like their jobs. We truly appreciated having our own "butler" in the beachside junior suite, building 59.
Stayed 5 nights in Jun 2025

10/10 Excellent

Margie

Liked: Cleanliness, amenities, property conditions & facilities
The place was different stay then unusal, but very nice. All the staff were very kind. what to be better was the pillows to smell fresher, then what we had.
Stayed 4 nights in Jun 2025

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a concierge that was amazing her name was cielo she helped us with everything we needed for n the property and outside the property with the excursions
Stayed 7 nights in Jun 2025

10/10 Excellent

ZAIRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very pleasant. The staff is very friendly. The restaurant service is excellent. The food is excellent
Stayed 1 night in May 2025

10/10 Excellent

Christopher Heath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our families enjoyed our stay at the Grand Palladium White Sands. The ability to have access to all pools and hotels was fantastic. The dinner locations were enjoyable and the food was delicious. The buffets were also great. The staff was extremely accommodating and getting around the resort was easy with the shuttles picking you up every few minutes. I would also like to send a shout out to David and Cielo who assisted us with everything that we needed such as dinner reservations, shows, shuttle pick up etc. We all really enjoyed having them around at a moments notice. Our family cant wait to go back again soon!
Stayed 5 nights in Jul 2025

10/10 Excellent

Lervy De Jesus

Liked: Cleanliness, amenities, property conditions & facilities
Very quiet and beautiful scenery. Everything is a small walk away. This resort offers everything, spa, fine dining and live entertainment. The staff is amazing and will do everything possible to make your stay even better.
Stayed 4 nights in May 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and relaxing resort.
Stayed 3 nights in Mar 2025

10/10 Excellent

Yazmin

Liked: Cleanliness, staff & service, property conditions & facilities
Cielo and David are very friendly and helpful. They booked all our dinners.
Stayed 6 nights in Jun 2025

10/10 Excellent

Renan

Liked: Cleanliness, amenities, property conditions & facilities
David and Cielo were very attentive and professional,
Stayed 6 nights in Jun 2025

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay,great staff, great people
Stayed 3 nights in Feb 2025

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I had a truly wonderful stay at Grand Palladium White Sand Resort & Spa. The resort is beautiful, very clean, and the staff were consistently friendly and welcoming. A special thank you to David and Cielo from the concierge team — they were both amazing! David helped us resolve an issue with our room and arranged an upgrade, which made a big difference in our stay. They were incredibly attentive and kind, assisting us with restaurant reservations and providing helpful recommendations. David also connected us with a contact to book a trip to Xel-Há, which turned out to be one of the highlights of our vacation. As a mom traveling with her child, I really appreciated how cared for and supported we felt. I highly recommend this resort and especially want to recognize the exceptional service from the concierge team.
Main Pool at Grand Palladium White Sand
Lobby White Sand
Lobby Collonial
Stayed 6 nights in Jul 2025

10/10 Excellent

Rebecka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was beyond amazing
Stayed 4 nights in Mar 2025

10/10 Excellent

Yicel Ramirez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was overall amazing and friendly! Especially David who was the concierge assigned to our villa. He went above and beyond, always checking in making sure we had a great experience. Overall, the resort offers a wide variety of restaurants and pools from family to adult only options.
Stayed 5 nights in May 2025

10/10 Excellent

Samira

Liked: Cleanliness, amenities
They treated me very kindly, everything was perfect from check in to check out. There was a few issues in my room, but they were quick to resolve it and offer another room. The only thing I can complain about, is the food was not as good as I would hope. Other than that amazing experience.
Stayed 4 nights in Jun 2025

10/10 Excellent

Devan

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service from all of the staff! Everyone was kind and courteous and very informative. From the restaurants, to the front desk, to the pools, the rooms and everything is absolutely amazing and they keep the property very clean. Concierge was also an absolute help for our every need. Desserts every night in our rooms and the food was incredible even at the buffets. I definitely recommend going to Bravo or Chic while staying there.
Stayed 6 nights in Jun 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
The food was incredible! I would highly recommend this resort!
Stayed 7 nights in Mar 2025

10/10 Excellent

Deryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely amazing
Stayed 7 nights in Feb 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property and especially the STAFF at White Sand and the two other properties were very good. We had David and Cielo as our Expedia concierges and they were great, knowledgeable, very attentive, and responsive. We used WhatsApp to communicate.
Stayed 7 nights in Jun 2025

10/10 Excellent

Emanuel

Liked: Cleanliness, amenities, property conditions & facilities
Concierge service was the absolute best! Shoutout to Cielo & David who helped us on our stay. They helped book dinner reservations, shuttles & anything else we needed. I was a bit hesitant traveling with a toddler who drinks milk consistently but Cielo always made sure our room was stocked with milk. They made our stay so much more convenient! The staff at all the restaurants were always friendly.
Stayed 5 nights in Jun 2025

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort with friendly staff!!
Stayed 4 nights in Feb 2025

10/10 Excellent

Dakota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. The dinning was fantastic and the pools were great. The beach was a little weedy and rocky by the White Sands and Colonial areas, but once to got into the water the sand down by the family select section was nice.
Stayed 8 nights in Mar 2025

8/10 Good

Angie

Liked: Cleanliness, amenities, property conditions & facilities
Property was very clean, all staff was very attentive, exceeding expectations, helped us coordinate cars to activities and airports without asking first, to nearby towns, shuttling around the resort, and gave honest advice and guidance for visiting local places. Only complain is almost every bar closes at 5-6pm, thought this was interesting for an all inclusive resort. The pool and public areas become a ghost town in the early evening, was not expecting this vibe. The only bars open late are in the hotel lobby’s.
Main pool.
Beautiful views at dawn and dusk all around
Lots of scenic and nature filled walks just getting around the resort
Stayed 4 nights in Jun 2025