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Reviews of The Mayflower, Jakarta - Marriott Executive Apartments

4.5 out of 5
The Mayflower, Jakarta - Marriott Executive Apartments
Jl. Jenderal Sudirman Kav. 76-78, Sudirman Plaza, Indofood Tower, Jakarta

Reviews

9.0

Wonderful

Rating 10 - Excellent. 115 out of 202 reviews" "
Rating 8 - Good. 70 out of 202 reviews" "
Rating 6 - Okay. 12 out of 202 reviews" "
Rating 4 - Poor. 2 out of 202 reviews" "
Rating 2 - Terrible. 3 out of 202 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Quintin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WONDERFUL HOTEL!
Very relaxing and comfortable. Everything was perfect at this hotel. The staff is always smiling and welcoming. Very pleased guest!
Stayed 2 nights in Dec 2023
Response from Muhammad Jufri Sakka on 2023/12/27
Dear Mr./Mrs. Quintin,Thank You for choosing to stay at The Mayflower, Jakarta - Marriott Executive Apartments. It gives the team an immense pleasure to learn that you had a pleasant experience staying in our spacious and comfortable suites. Thank You for giving a shoutout to the impeccable service delivered by our associates, I will definitely share this feedback with them. We look forward to welcoming you back again in the near future. Warm Regards,Muhammad Jufri SakkaGeneral Manager

10/10 Excellent

Quintin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied world traveller
This is the most comfortable stay I’ve had with a kitchen, big frig, great view to the city for a great price. Great for families too!
Stayed 4 nights in Dec 2023
Response from Muhammad Jufri Sakka on 2023/12/27
Dear Mr./Mrs. Quintin, Thank You for choosing to stay at The Mayflower, Jakarta - Marriott Executive Apartments. It gives the team an immense pleasure to learn that you had a pleasant experience staying in our spacious and comfortable suites overlooking the Jakarta Skyline. We look forward to welcoming you back again in the near future. Warm Regards,Muhammad Jufri SakkaGeneral Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great room
Stayed 1 night in Oct 2023
Response from Muhammad Jufri Sakka on 2023/11/3
Dear Mrs. Susan,Thank You for choosing to stay at The Mayflower, Jakarta - Marriott Executive Apartments. It gives the team an immense pleasure to learn that you had a pleasant experience staying in our spacious and comfortable suites.We look forward to welcoming you back again in the near future. Warm Regards,Muhammad Jufri SakkaGeneral Manager

10/10 Excellent

Ricky

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendliness
Reception was very friendly and efficient
Stayed 1 night in Oct 2023
Response from Muhammad Jufri Sakka on 2023/10/27
Dear Mr. Ricky, Thank You for choosing to stay at The Mayflower, Jakarta - Marriott Executive Apartments. It is such a pleasure to learn that our associates managed to deliver impeccable service throughout your stay here. I will definitely share your feedback with them. We look forward to welcoming you back again in the near future. Warm regards, Muhammad Jufri Sakka General Manager

10/10 Excellent

Alwiya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 4 nights in Sep 2023
Response from Wawan Suardiman on 2023/9/29
Dear Mrs. Alwiya,Thank You for choosing to stay at The Mayflower, Jakarta - Marriott Executive Apartments. It is such a pleasure to learn that you had an enjoyable experience throughout your stay and that our associates managed to deliver impeccable services to you. I will definitely share your feedback to my team. We look forward to welcoming you back in the near future for another unforgettable memories.Warm Regards,Wawan Suardiman Room Division Manager

10/10 Excellent

Mohammad

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent and cooperative staff
Stayed 1 night in Jul 2023
Response from Muhammad Yuslan, General Manager on 2023/7/27
Dear Mr. Mohammad,Thank You very much for choosing to stay at The Mayflower, Jakarta - Marriott Executive Apartments. It is such a pleasure to hear that you had an enjoyable stay with us and that our associates managed to deliver exceptional service to you. I will definitely share this feedbacks to them.Once again, thank you for sharing your feedbacks with us. Looking forward to welcoming you back again in the near future.

10/10 Excellent

Alison

Business traveler
Liked: Cleanliness, room comfort
Stayed 13 nights in Jun 2023
Response from General Manager on 2023/7/6
Dear Ms. Alison, Thank You for choosing to stay at The Mayflower, Jakarta - Marriott Executive Apartments and sharing your feedback with us. It gives the team immense pleasure to learn that you enjoyed your overall staying experience with us. We look forward to welcoming you back in the near future for another memorable memories.Best Regards, Muhammad Yuslan

2/10 Terrible

Pon

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Old property need to refurbish. Sound proof system is very poor. You can clearly heard motor engine sound in the room.
Stayed 3 nights in Mar 2023
Response from Muhammad Yuslan, General Manager on 2023/3/20
Dear Mr./Mrs. Pon,Warm greetings from The Mayflower, Jakarta - Marriott Executive Apartments.I am sad to learn that you had an unpleasant stay with us due to the loud noises from outside, and I truly apologize for the inconvenience. We hope that all of our guests experience a peaceful environment during their stay. We have identified rooms away from the street noises and will arrange them for you on your next visit. Your feedback is an integral part of our operations and we will have them incorporated as we are planning for room renovation soon. We look forward to welcoming back in the near future and deliver an impeccable staying experience for you.

10/10 Excellent

YU

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The washing machine was bad, but they changed one, all good.
Stayed 1 night in Sep 2022

10/10 Excellent

Agustina

Stayed 3 nights in May 2022

10/10 Excellent

M.Y.P.

Traveled with family
Liked: Cleanliness, room comfort
Fantastic for weekend escape in the City Center
The property is amazing. Well done Maintenance with wood floor. The bed is very comfortable (i forgot to check the brand). The bathtub is big. The office manager take me to the Room after check in. The view is fantastic (Sudirman street view). The hotel approved all of my requests.
Stayed 1 night in Nov 2020

10/10 Excellent

Mhamid, Singapore

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staffs deserve award ! From security, reception, waiters to housekeeping. Location is also perfect as its in front of the MRT.
Stayed 2 nights in Mar 2020
Response from Vinda warganegara on 2020/3/15
Dear Mr. Hamid, Thank you for choosing to stay at the Mayflower Jakarta, Marriott Executive Apartments and caring to share this wonderful feedback with us. It gives the entire team immense pleasure to learn that your overall stay and experience at the hotel was a great. We would love to welcome you back for another unforgettable stay. Regards Vinda Warganegara - Operation Manager.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Service is very responsive. We had issues with the washing machine not drying. Within minutes of my complaint, the staff came to replace it with another unit. Breakfast was really good. The buffet was limited but the kitchen was ready to whip up special order
Stayed 4 nights in Dec 2019
Response from Vinda Warganegara on 2020/2/5
Dear Guest, First of all we would like to apologize regarding the washing machine is not drying. We already put on notes for your next stay with us the washing machine should be working properly. Also we glad our Engineering team could fix it as soon as possible and our Chef taking care of you upon breakfast. Thank you for choosing to stay at the Mayflower Jakarta, Marriott Executive Apartments and caring to share this wonderful feedback with us. It gives the entire team immense pleasure to learn that your overall stay and experience at the hotel was a great. We would love to welcome you back for another unforgettable stay. Regards, Vinda Warganegara - Operation Manager

8/10 Good

Dena

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms with friendly staff
Stayed 1 night in Nov 2019
Response from Vinda Warganegara on 2020/2/5
Dear Ms. Dena, Thank you for choosing to stay at the Mayflower Jakarta, Marriott Executive Apartments and caring to share this wonderful feedback with us. It feels great to know that our rooms is clean and meet your expectation also our staff has delivered friendly service. We sincerely look forward to welcome you back and hope to offer you a better seamless experience. Regards, Vinda Warganegara - Operation Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
week business stay
I had a good stay here. All the rooms are located on floors 30+ so the view is excellent. I enjoyed a spa treatment (massage). The rooms are very spacious - only thing to improve is the in-room dining. Poor quality of food I would say, although I did enjoy the breakfast buffet down in the lobby. Would stay again.
Stayed 3 nights in Nov 2019
Response from Vinda Warganegara - Operation Manager on 2020/2/4
Dear guest, Thank you for choosing to stay at the Mayflower Jakarta, Marriott Executive Apartments and caring to share this wonderful feedback with us. It feels great to know that our rooms are spacious with city view, you enjoyed our spa treatment. We do apology to hear about the quality food in-room-dining was poor. Has been share your feedback with the kitchen team and moving forward, we can assure you we will be better in the future. I hope you decide to give us the pleasure of your visit once again. Regards

10/10 Excellent

Min Hao

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 2 nights in Nov 2019
Response from , Vinda Warganegara - Operation Manager on 2020/2/4
Dear Mr. Min Hao, Thank you for choosing to stay at the Mayflower Jakarta, Marriott Executive Apartments and caring to share this wonderful feedback with us. It gives the entire team immense pleasure to learn that your overall stay and experience at the hotel was a great. We would love to welcome you back for another unforgettable stay. Regards

6/10 Okay

Fathia Astrini

Business traveler
Liked: Staff & service
Stayed 7 nights in Oct 2019
Response from Vinda Warganegara on 2019/11/12
Dear Ms. Fathia, Thank you for choosing to stay at the Mayflower Jakarta, Marriott Executive Apartments and for the feedback given. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Jakarta. Regards, Vinda Warganegara - Operation Manager

10/10 Excellent

wayne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay in Central Jakarta location
We had booked two studio apartments for the stay. the Marriott team was amazing!!! they always went out of their way to help and look after us. nothing was ever too much which made the stay very enjoyable and i would look to book them again for the next trip.....
Stayed 3 nights in Nov 2019
Response from Vinda Warganegara on 2019/11/12
Dear Mr. Wayne, Dear Guest, Thank you for choosing to stay at the Mayflower Jakarta, Marriott Executive Apartments and caring to share this wonderful feedback with us. It gives the entire team immense pleasure to learn that your overall stay and experience at the hotel was a pleasant and comfortable one. We would love to welcome you back for another unforgettable stay. Regards, Vinda Warganegara - Operation Manager

8/10 Good

Kwang Kwok

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Five star service
I stayed 2 nights recently but unfortunately the aircon in that room was not working despite tech crew attending to it. I had to pqck all my things n move to another room late in the night. But the new was very noisy (I am sensitive to noise) I couldn't sleep. The next day I had to move to another room However, through the whole saga, I had to applaud the staff. They showed great care n provided a service standard that is industry-leading. In particular, I want to thank the Manager Fandi. He went out of the way to ensure that all issues were remedied promptly. He personally ensured all remedies went well n called me thereafter to ensure all was well. Thank you, pak Fandi and staff. Keep up the good work. If you want a place with attentive caring staff, here is a place to stay.
Stayed 2 nights in Nov 2019
Response from Vinda Warganegara on 2019/11/12
Dear Mr. Kwang, First of all we would like do apologize regarding the AC and Noise issue that occurred during your stay with us. We already put your room preferences for your next stay with us to be allocated on quiet room and our engineering team will ensure the Air Conditioner working properly prior your arrive. Also Thank you for choosing to stay at the Mayflower Jakarta, Marriott Executive Apartments and caring to share this wonderful feedback with us. It gives the entire team immense pleasure to learn that your overall stay and experience at the hotel was a pleasant, comfortable one and especially to Fandi. He is indeed one of our greatest strength at Guest Service teams and you're recognizing his efforts are the best compliment we can ever receive. We would love to welcome you back for another unforgettable stay. Regards, Vinda Warganegara - Operation Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2019
Response from Vinda Warganegara on 2019/11/12
Dear Guest, Thank you for choosing to stay at the Mayflower Jakarta, Marriott Executive Apartments and caring to share this wonderful feedback with us. It gives the entire team immense pleasure to learn that your overall stay and experience at the hotel was a pleasant and comfortable one. Regards, Vinda Warganegara - Operation Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Services with clean and spacious room
The room is spacious and comfortable. The Lady Operation Manager and the Head Chef were very helpful. They helped to prepare vegetarian foods for my breakfast when they found out that I am a vegetarian. Really appreciated. The room has a kitchen too with all of the required utensils for me to cook for myself. There is a small shopping mall, within 5-10 minutes walk, that allowed me to get the required ingredients for my cooking. Water Heater in my room took a while to heat up though. I was very satisfied with the stay overall and will definitely come back again for my next trip.
Stayed 5 nights in Sep 2019
Response from Vinda Warganegara on 2019/10/2
Dear Guest, Thank you for choosing to stay at the Mayflower Jakarta, Marriott Executive Apartments and caring to share this wonderful feedback with us. It gives the entire team immense pleasure to learn that your overall stay and experience at the hotel was a pleasant, comfortable one and especially to Chef Lukman. He is indeed our greatest strength at Kitchen teams and you're recognizing his efforts are the best compliment we can ever receive. Also we’ll be sure to read your comments aloud and recognize him formally as well at our next associate awards ceremony. We would love to welcome you back for another unforgettable stay. Regards, Vinda Warganegara - Operation Manager

10/10 Excellent

NM, AU

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our first stay here, so we extended another night. The 3-bedroom apartment was so spacious and has a great city view. Similar to other Marriott hotels that we stayed in Melbourne, Sydney, Singapore, Thailand and Vietnam, the apartment offers very comfortable bedding, equipped with goose down pillows. It also has immaculate indoor swimming pools and gym facilities. The security is also great and their hospitality is second to none. All staff was very helpful, friendly and accommodating. For instance, my grandma had to use a wheelchair, so they were very supportive and strive to accommodate her special needs. However, there are some rooms for improvement that can make our stay more enjoyable. There’s a lack of in-house food options and the food quality isn’t really “five-star” for the price we had to pay. Not to worry, though.. Because it’s strategically located near prominent shopping centres, you can always order food from other places using external food services like Gojek’s Go Food. They took this feedback very seriously and we understand that they’re in the process of improving their in-house food and beverages. They even had their chef to come to us and discuss this concern. Such an amazing service!!! Overall, I highly recommend this apartment, especially if you’re travelling with a family or with someone who has special needs. Thanks for your hospitality, Marriott. I’ll definitely come back when I visit my family in Indonesia next time.
Stayed 1 night in Jul 2019
Response from Shashank on 2019/7/17
Dear NM, Thank you for staying with us the Mayflower Jakarta, Marriott Executive Apartments and taking time to share this wonderful feedback with us and our fellow travelers for the second time. It gives the entire team immense pleasure to learn that your overall stay and experience at the hotel was a pleasant and comfortable one and that our associates were successful in offering you a brilliant service experience. We value your stay feedback and as shown by the team we take all learning opportunities very seriously and work hard to improve our selves moving forward, my sincere apologies for any inconvenience. We sincerely look forward to seeing you and family again on your next visit to the city and hope to offer you a similar seamless experience. Regards, Shashank Sinha General Manager

10/10 Excellent

NM, Canberra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The apartment is comfortable, spacious and clean. Strategically located with MRT station at your doorstep, it’s also just minutes away from TransJakarta bus stop. It has best pillows in town and offers nice view, great swimming pools and cool gym areas. The downsides about this apartment are the lack of in-house food options, poor food quality, mediocre sound-proofing windows and outdated dishwasher. But, the hospitality is superb and the security is fantastic. So, I would definitely come back, but probably get food from other places.
Stayed 2 nights in Jul 2019
Response from Shashank on 2019/7/15
Dear NM, I appreciate you taking the time to review the Mayflower Jakarta, Marriott Executive Apartments. It certainly reinforces our commitment to providing our treasured guests with the highest standards of hospitality whenever they choose to stay at our hotel. It feels great to know that our location in the heart of the Sudirman district with direct access to MRT through hotel building does add a lot of conveniences for the guest to access all big malls of Jakarta. I am particularly pleased that you found our units spacious and indoor swimming pool, gym on the 28th floor which enables guest to have them more productive when they opt to stay with us whether for business or leisure. I am also glad that you loved our pillow which is part of “Marriott Revive” bedding standards. We have made the note on food quality and dishwasher concern which I will further discuss with the team and sincerely apologize for not meeting up to your expectations. I can assure you much better food quality experience and complete check on the working condition of all appliances in the unit. The team and I look forward to personally welcoming you back to another unforgettable experience. Regards, Shashank Sinha General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely helpful and accommodating. Upgraded our room on check in,
Stayed 1 night in Jun 2019
Response from Shashank on 2019/6/25
Dear Guest, Thank you for this valuable feedback based on the recent experience you had at the property. Your kind words towards our facilities, upgraded room, location, and prompt personalized service from associate delights us and encourages us to keep hosting our guests to similar seamless services in the future. We are indeed delighted to learn that you thoroughly enjoyed your stay at the property and we look forward to seeing you soon. Regards, Shashank Sinha General Manager

10/10 Excellent

Annisa, KL

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked the most about my stay was how attentive the staffs were in the hotel. They were helpful. 2br apartment was just felt like our own home. Full facilities provided and made my family felt comfy staying in. Would definitely come back for another family visit next time. One thing that needs improvement is their cafe(breakfast area) it’s too small for when it’s peak season (stayed on Eid Fitr) and lacking options of food . Taste wise was good. Overall had a great stay.
Stayed 2 nights in Jun 2019
Response from Shashank on 2019/6/14
Dear Annisa, It feels wonderful to receive such positive feedback and I am truly humbled by your endorsement to us post your stay. I am glad you found our spacious units are perfect for the family to have quality time. Indeed to us, our guests are no less than royalty and I am delighted to learn that you felt at home during your stay. Our associates here are indeed our greatest strength and you’re recognizing their effort is the best compliment we can ever receive. All the associates are doing a wonderful job and we’ll be sure to read your comments aloud and recognize them formally as well at our next associate awards ceremony. I am sorry to hear about the buffet breakfast experience, I will share your feedback with the kitchen team and moving forward I can assure you we will be more prepared. I hope you decide to give us the pleasure of your visit once again! Regards, Shashank Sinha General Manager

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Shashank on 2019/5/15
Dear Stefan, Thank you very much for taking the time to give us your feedback. I am extremely happy to receive a positive score for your stay with us. It is indeed very important to us that we provide all our guests the signature Marriott Executive Apartments service. I sincerely hope to welcome you back and provide you with a more satisfying and engaging experience! Look forward to welcoming you back soon! Regards, Shashank Sinha General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Shashank on 2019/4/4
Dear Guest, Thank you for the valuable insights on your stay at the Mayflower Jakarta, Marriott Executive Apartments. I feel truly overwhelmed by your endorsement of the stay with us. We take great pride in providing personalized and intuitive service to our guests and I’m glad to learn that it met your expectations. I will certainly pass on the compliments to the team. I look forward to having you back with us for another experience of the Mayflower Jakarta, Marriott Executive Apartments. Regards, Shashank Sinha General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful view new and old jakarta! but, a few taxi driver know
Stayed 2 nights in Feb 2019
Response from Shashank on 2019/4/5
Dear Guest, Thank you for staying with us the Mayflower Jakarta, Marriott Executive Apartments and taking time to share this wonderful feedback with us and our fellow travelers. It gives the entire team immense pleasure to learn that your overall stay and experience at the hotel was a pleasant and comfortable one and that our associates were successful in offering you a brilliant service experience. Our location and view from units are USP and many of our guests love that Sudirman view from our high floors. We sincerely look forward to seeing you again on your next visit to the city and hope to offer you a similar seamless experience. Regards, Shashank Sinha General Manager

10/10 Excellent

Faruqi, Trinidad

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff and very easy to communicate in english.
Stayed 7 nights in Dec 2018
Response from Shashank on 2019/1/9
Dear Faruqi, Thank you for this wonderful feedback based on the recent experience you had at the Marriott Executive Apartments. We are glad to learn that you thoroughly enjoyed the services extended by us at the property. We thank you for acknowledging communication aspect of stay which enables more productivity for our travelers and such outstanding endorsement delights us and encourages us to keep hosting our guests to similar seamless experiences in the future. Regards, Shashank Sinha General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018
Response from Shashank on 2018/12/31
Dear Guest, Thank you for choosing to stay with us during your recent visit to Jakarta and for sharing this valuable feedback score based on your recent experience. Your 5 on 5 score towards the hospitality and the services extended in making your stay experience a pleasant one delights us. We are glad to learn that you thoroughly enjoyed the personalized attention to your stay at the property. The facilities and well-appointed amenities in the room make the guest more comfortable and memorable. We look forward to seeing you soon and hosting you to another seamless experience. Regards, Shashank Sinha General Manager

8/10 Good

Eric Wai Sing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Shashank on 2018/12/3
Dear Eric Wai Sing, I am delighted to read your review and I appreciate you recounting your experience at Mayflower Jakarta, Marriott Executive Apartments. It is wonderful that see that score of yours based on your recent stay with us. I am glad that you were able to enjoy the amenities and central location of our hotel. We hope you choose to make us your home on your next visit to Jakarta! Regards, Shashank Sinha General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, clean and comfortable hotel, good location.
Stayed 2 nights in Oct 2018
Response from Shashank on 2018/10/12
Dear Guest, Thank you for such a comprehensive endorsement of the Mayflower Jakarta, Marriott Executive Apartments! It feels great to receive such tremendous feedback from our treasured guests on their recent stay with us and your kind words only reinforces our commitment to providing authentic Marriott Hospitality and Service to craft unforgettable experiences for our guests. I look forward to your next visit to us and hope to provide you with more MEA Service Excellence! Regards, Shashank Sinha General Manager

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Shashank Sinha on 2018/9/14
Dear Clayton, I appreciate you taking the time to review the Mayflower Jakarta, Marriott Executive Apartments based on your recent stay with us. It certainly reinforces our commitment to providing our treasured guests with the highest standards of hospitality whenever they choose to stay at our hotel based on your score. The team and I look forward to personally welcoming you back to another unforgettable experience. Regards, Shashank Sinha General Manager

10/10 Excellent

Jalil, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mayfower Marriott Executive Apartments Jakarta
We loved the view of the city from our room. The apartment itself is spacious, clean and peaceful - in addition to the comfortable, bed made for a wonderful night's sleep. Not much of a spread at breakfast for a hotel of such a standard in Jakarta but nonetheless adequate. The staff are top rate- they're all very helpful, friendly and efficient.
Stayed 2 nights in Sep 2018
Response from Shashank Sinha on 2018/9/13
Dear Jalil, Thank you for your endorsement of the property based on your recent stay with us. I am thrilled to acknowledge such a wonderful review. At the Mayflower Jakarta, Marriott Executive Apartments, we strive to ensure that all our guests experience the trademark Marriott hospitality right from check in, services and all other amenities. We are indeed very proud of our location; in heart of business district of Sudirman and close to the major hubs of the city. I am glad you enjoyed your unit and appreciate scenic views it offered. I am pleased to know that our service has led you to have a memorable stay at the hotel and shall surely pass on your appreciation to the teams involved. We have made the note of the breakfast spread and will continue to challenge ourselves in adding more variety and options for our guests. Thank you again for the wonderful review and we look forward to serving you in the future. Regards, Shashank Sinha General Manager

8/10 Good

Magdalene

Location was alright.
Stayed 2 nights in Sep 2018
Response from Shashank Sinha on 2018/9/13
Dear Magdalene, Thank you for your very kind and thoughtful feedback. Comments such as yours always encourage us in enhancing our efforts to provide the best in hospitality and service. I am happy to know that you had a wonderful stay and were impressed with the central location of the hotel and the amenities on offer. I would also like to thank you for appreciating the efforts of our team to deliver trademark Marriott Hospitality. It was indeed a pleasure having you at the Mayflower Jakarta, Marriott Executive Apartments and we look forward to welcoming you soon again. Regards, Shashank Sinha General Manager

8/10 Good

Tak On Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2018
Response from Shashank on 2018/8/28
Dear Tak on Albert, Thank you for this wonderful feedback score based on your recent experience at the hotel. Your feedback towards the hotel and the services that we could provide during your stay delight us. We thank you for recommending our hotel on Hotels.com, to all our fellow travelers and we look forward to hosting you soon in the future, and delight you with another seamless experience. Regards, Shashank Sinha General Manager

10/10 Excellent

Puteri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I couldn't ask for a better service.
Stayed 2 nights in Aug 2018
Response from Shashank on 2018/8/9
Dear Puteri, It feels wonderful to receive such positive feedback from our guests and I thank you for taking the time to post your thoughts of your recent stay with us. I am glad that the facilities and services on offer met your expectations of the Marriott Brand. Your comments certainly reinforce our belief that our wonderful teams of associates are the true differentiator for our hotel and brand. I look forward to serving you once again at the Mayflower Jakarta, Marriott Executive Apartments! Regards, Shashank Sinha General Manager

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly bathroom, corrosive bath water, stale buns
In short, I will never come back nor would I recommend it to a friend
Stayed 3 nights in Jun 2018
Response from Shashank Sinha on 2018/6/21
Dear Guest, Thank you for staying with us at the Mayflower Jakarta, Marriott Executive Apartments and sharing your feedback with us. It saddens us to learn that your overall stay and experience at the hotel were not as per your expectations and we sincerely regret the inconvenience caused. We have made the note on each area which we faltered and did not live up to yours or our expectations and effective guidelines have been in place to ensure that it is a case in isolation and not usual standards. We are sincerely sorry for the inconvenience and we thank you for your feedback. This will help us take necessary measures thereby helping us assist you better in the future. Once again, we sincerely regret the inconvenience caused and hope to offer you a seamless experience on your next visit to the hotel. I look forward to welcoming you back and giving us one more opportunity to live up to your expectations and extend memorable stay experience with us. Regards, Shashank Sinha General Manager

10/10 Excellent

Karen, Los Angeles

Liked: Cleanliness, staff & service, room comfort
Excellent apartment in central Jakarta. The two bedroom suite was huge and nicely decorated, with in-room washer/dryer which was very convenient. Buffet breakfast was excellent. Staff was warm, gracious and always helpful. Highly recommend for business or personal travel.
Stayed 1 night in May 2018
Response from Shashank on 2018/5/8
Dear Karen, I am grateful to you for sharing feedback on your experience at the Mayflower Jakarta, Marriott Executive Apartments. It is always nice to learn that our guests have had a comfortable and enjoyable experience when they visit our hotel. I am glad you found the amenities and services on offer were to your satisfaction and our central Sudirman location was suited to your business needs. I look forward to providing you with more signature Marriott Executive Apartments Hospitality on your next visit! Regards, Shashank Sinha General Manager

10/10 Excellent

Syaril , New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great City View And Excellent service
Very nice hotel. Excellent service. Great city view. Specially unit 3009. Fantastic 180 Jakarta Metropolitan view. Currently there is some construction work around the hotel that ignoring. But this hotel is very good. Staff well trained. Good english speaking. Helpful and very efficient
Stayed 1 night in Mar 2018
Response from Shashank on 2018/4/2
Dear Syaril, It feels great to receive such positive feedback and I thank you for taking the time to share your experience at the Mayflower Jakarta, Marriott Executive Apartments. It is wonderful that you were able to enjoy the spacious room and epic view from our high floor units, our one bedroom Executive units are easily the most sought units and guest love the view from the units. We take great pride in providing personalized and intuitive service to our guests and I’m glad to learn that it met your expectations. I am sorry to hear about the MRT construction happening in front of the property, however, I am sure in time to come when it is completed it will be our biggest USP. It is always nice to learn that our guests have had a comfortable and enjoyable experience when they visit us and I look forward to providing you with more authentic Marriott Executive Apartments Hospitality on your next visit! Regards, Shashank Sinha General Manager

10/10 Excellent

Yao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Shashank on 2018/3/19
Dear Yao, Thank you for this wonderful feedback based on the recent experience you had with us. We are indeed delighted to learn that you had a pleasant experience at the recent stay. Your kind scores towards the exemplary services of our staff are much appreciated and we look forward to hosting you to many such memorable experiences in the future. Regards, Shashank Sinha General Manager

10/10 Excellent

Tan Liana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we are willing to plan another stay at mayflower
Afterall, we had an amazing stay at @meamayflowerjkt at 2BR apartment. Aside from a small incident at the beginning, we (4 mommies with 3 superactive toddlers) were spoiled by the hotel hospitality.. early check in before 1PM, free breakfast complimentary, warm greeting from every staff to late checkout until 2PM ❤️❤️ @ Marriott Executive Apartments - The Mayflower, Jakarta
Stayed 1 night in Mar 2018
Response from Shashank on 2018/3/19
Dear Tan Liana, Thank you for this wonderful feedback based on your recent stay at the Mayflower Jakarta, Marriott Executive Apartments. Your kind words towards the room where you stayed in and the staff service you received during the stay that lived up to your expectations is much appreciated. We are indeed happy to learn that you thoroughly enjoyed the early check in, personalized service and consistency in our warm & sincere greetings. We look forward to hosting you soon. Regards, Shashank Sinha General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Amazing and clean place.
Stayed 2 nights in Feb 2018
Response from Shashank on 2018/2/20
Dear Guest, Thank you for this wonderful feedback based on your recent experience at the property. We are glad to learn that you had “awesome” stay with us and that you found the units spacious and clean. We are also happy to learn that we could deliver our promise of extending memorable stay for all our guests when they opt to stay with us. We look forward to seeing you soon and hosting you with another memorable stay experience. Regards, Shashank Sinha General Manager

8/10 Good

Yoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017
Response from Shashank on 2018/1/7
Dear Guest, Thank you for choosing to stay at the Mayflower Jakarta, Marriott Executive Apartments and for sharing this valuable feedback score with us and our fellow travelers based on your recent stay. Your kind score towards the stay delights us and encourages us to keep hosting our guests to such memorable experience in the future. We look forward to seeing you soon on your next visit to the hotel only to delight you with an experience to cherish from. Regards, Shashank Sinha General Manager

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Amazing, great value, we will definitely do this in the future, as a family of 4 it is much better value than a hotel. The staff were so polite and helpful.
Stayed 3 nights in Nov 2017
Response from Shashank on 2017/11/20
Dear Guest, Thank you so much for taking the time to write this wonderful review. Your feedback certainly encourages me and my team to continue the hard work that is definitely paying off. I am glad you I certainly look forward to welcoming you to the hotel again soon! Warm Regards, Shashank Sinha General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and kind attendant. Comfort like a house
Stayed 3 nights in Oct 2017
Response from Shashank on 2017/11/6
Dear Guest, Thank you so much for your great review. Your positive comments go a long way in reinforcing to my team of great associates that we are on the right track. I sincerely look forward to personally welcoming you back to the hotel very soon. Warm Regards, Shashank Sinha General Manager

10/10 Excellent

Stephen, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
The hotel was magnificent, and the room was excellent. The hotel staffs were excellent and friendly. The only thing the hotel need to upgrade the version of explorer program. Because of some web browser did not display correctly. Any other are excellent ..
Stayed 6 nights in Oct 2017
Response from Shashank on 2017/10/26
Dear Stephen, Thank you for choosing to stay with us and sincerely appreciate your feedback on this forum. We are glad that you found our rooms excellent and so was our personalized staff service which is easily our key strength. All feedbacks help us get better and I will discuss with my IT on the browser upgrade which you have highlighted. I sincerely look forward of welcoming you back for another memorable experience with us. Regards, Shashank Sinha General Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017
Response from Shashank on 2017/9/15
Dear Guest, We are extremely sorry for the inconvenience faced by you during your recent stay at the hotel. We thank you for sharing this valuable feedback with us and for sharing with us. We at Mayflower Jakarta, Marriott Executive Apartments constantly try and serve our guests with an experience they cherish from and we look forward to guest's suggestions and recommendations in improvising our services. We look forward to hosting you soon on your next visit with a seamless experience to cherish. Regards, Shashank Sinha General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Response from Shashank on 2017/9/4
Dear Guest, Thank you for choosing to stay at the Mayflower Jakarta, Marriott Executive Apartments and caring to review us on this forum. Your kind scores towards your stay delight us and encourage us to keep hosting our guests to similar seamless services in the future. We look forward to seeing you soon on your next visit to the hotel only to delight you with another memorable experience. Regards, Shashank Sinha General Manager

10/10 Excellent

Chih-Chieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room with kitchen and a lot of space, really enjoyed the stay here
Stayed 5 nights in Jul 2017
Response from Shashank on 2017/8/6
Dear Chih-Chieh, We thank you for choosing to stay with us and we appreciate that you cared to review us based on the recent Marriott experience you had in the hotel. Your kind words towards the hotel, spacious room, our modern designed gourmet kitchen and staff service delights us and encourages us to keep hosting our guests to similar seamless experiences in the future. We look forward to seeing you soon on your next visit to the city. Regards, Shashank Sinha General Manager