Indoor pool, outdoor pool, open 6:00 AM to 9:00 PM, sun loungers
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Reviews of The Langham, Jakarta

5 out of 5
The Langham, Jakarta
District 8 SCBD Lot 28, Jakarta

Reviews

9.6

Exceptional

Rating 10 - Excellent. 48 out of 56 reviews" "
Rating 8 - Good. 5 out of 56 reviews" "
Rating 6 - Okay. 1 out of 56 reviews" "
Rating 4 - Poor. 1 out of 56 reviews" "
Rating 2 - Terrible. 1 out of 56 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel with great service and excellent facilities.
Stayed 3 nights in Apr 2024

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpfulness of staff, including attention to details
Stayed 2 nights in Mar 2024
Response from Chrestian Pesik - Director of Operations on 2024/3/30
Dear Wayne,I appreciate your time reviewing your recent stay and it is truly a pleasure to hear that you have a comfortable stay with us. This feedback score will certainly encourage us as we strive for excellence. We wish you well and look forward to welcoming you again at The Langham, Jakarta. Yours sincerely,

10/10 Excellent

Shawn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Hotel provide the most specialized customer treatment I have seen anywhere. They truly understand the level of service a luxury Hotel must provide to actually be a luxury Hotel. Best stay of my life ever! I only hope I get the chance to return!
Stayed 3 nights in Mar 2024
Response from Chrestian Pesik - Director of Operations on 2024/3/17
Dear Shawn,I appreciate your time reviewing your recent stay and it is truly a pleasure to hear that you have a comfortable stay with us. This feedback score will certainly encourage us as we strive for excellence. We wish you well and look forward to welcoming you again at The Langham, Jakarta. Yours sincerely,

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious
Stayed 1 night in Feb 2024
Response from Chrestian Pesik - Director of Operations on 2024/2/5
Dear David,I appreciate your time reviewing your recent stay and it is truly a pleasure to hear that you have a comfortable stay with us. This feedback score will certainly encourage us as we strive for excellence. We wish you well and look forward to welcoming you again at The Langham, Jakarta. Yours sincerely,Chrestian Pesik - Director of Operations

10/10 Excellent

Changhyun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Chrestian Pesik - Director of Operations on 2024/2/5
Dear Changyun,I appreciate your time reviewing your recent stay and it is truly a pleasure to hear that you have a comfortable stay with us. This feedback score will certainly encourage us as we strive for excellence. We wish you well and look forward to welcoming you again at The Langham, Jakarta. Yours sincerely,Chrestian Pesik - Director of Operations

10/10 Excellent

Leroy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Simply excellent!! The staff is always there for you and do an amazing job at making your stay feel personal and special.
Stayed 4 nights in Jan 2024
Response from Chrestian Pesik - Director of Operations on 2024/2/4
Dear Leroy,I appreciate your time reviewing your recent stay and it is truly a pleasure to hear that you have a comfortable stay with us. This feedback score will certainly encourage us as we strive for excellence. We wish you well and look forward to welcoming you again at The Langham, Jakarta. Yours sincerely,

10/10 Excellent

Chandra Mauli

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Chrestian Pesik - Director of Operations on 2024/1/23
Dear Chandra Mauli,I appreciate your time reviewing your recent stay and it is truly a pleasure to hear that you have a comfortable stay with us. This feedback score will certainly encourage us as we strive for excellence. We wish you well and look forward to welcoming you again at The Langham, Jakarta. Yours sincerely,

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place!
Stayed 1 night in Jan 2024
Response from Chrestian Pesik - Director of Operations on 2024/1/15
Dear Melissa,I appreciate your time reviewing your recent stay and it is truly a pleasure to hear that you have a comfortable stay with us. This feedback score will certainly encourage us as we strive for excellence. We wish you well and look forward to welcoming you again at The Langham, Jakarta. Yours sincerely,

10/10 Excellent

Ren, New Olreans

Stayed 2 nights in Dec 2023
Response from Chrestian Pesik - Director of Operations on 2023/12/30
Dear Ren,I appreciate your time reviewing your recent stay and it is truly a pleasure to hear that you have a comfortable stay with us. This feedback score will certainly encourage us as we strive for excellence. We wish you well and look forward to welcoming you again at The Langham, Jakarta. Yours sincerely,

10/10 Excellent

Miguel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Chrestian Pesik - Director of Operations on 2023/12/19
Dear Miguel, I appreciate your time reviewing your recent stay and it is truly a pleasure to hear that you have a comfortable stay with us. This feedback score will certainly encourage us as we strive for excellence. We wish you well and look forward to welcoming you again at The Langham, Jakarta. Yours sincerely,

10/10 Excellent

NILSON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVED THE STAFFF AND THE HOSPITALITY OF EVERYONE ASSOCIATED WITH THE HOTEL. I WILL DEFINITELY BE BACK. THANK YOU!
Stayed 1 night in Nov 2023
Response from Chrestian Pesik - Director of Operations on 2023/11/23
Dear Nilson, I appreciate your time reviewing your recent stay and it is truly a pleasure to hear that you have a comfortable stay with us. This feedback score will certainly encourage us as we strive for excellence. We wish you well and look forward to welcoming you again at The Langham, Jakarta. Yours sincerely,

8/10 Good

Chanel

Stayed 1 night in Nov 2023
Response from Chrestian Pesik - Director of Operations on 2023/11/21
Dear Chanel, I appreciate your time reviewing your recent stay and it is truly a pleasure to hear that you have a comfortable stay with us. This feedback score will certainly encourage us as we strive for excellence. We wish you well and look forward to welcoming you again at The Langham, Jakarta. Yours sincerely,

10/10 Excellent

Ade

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as we arrived we were amazed by the elegance and luxurious atmosphere of the the premise. Check-in process was smooth and the lady who handle this (forgot her name) politely told my wife that as a The Langham Club member, the check-in process better be done in the Club Lounge. What a nice gesture! The Club Lounge is wonderful, as we arrive around mid-day, it provides you with some refreshment and drinks. The atttendants (Kenzo, Jihad and another gentleman who handled our check-in and restaurant booking) are amazingly polite and kind. Our room at 59th floor was GREAT! has a nice city view, very spacious with all amenities you need when you are away from home. We like its contemporary design very much. Having dinner at Morimoto also is just another wonderful experience. The food was delicious and made by high quality ingredients. Our attendant (Ade) was a good guy! We may call this hotel is one of the best hotel in Jakarta! What a great stay.... Arryo and Ade
Stayed 1 night in Oct 2023
Response from Chrestian Pesik - Director of Operations on 2023/11/7
Dear Ade, I appreciate your time reviewing your recent stay and it is truly a pleasure to hear that you have a comfortable stay with us. This feedback score will certainly encourage us as we strive for excellence. We wish you well and look forward to welcoming you again at The Langham, Jakarta. Yours sincerely,

10/10 Excellent

Professor. Simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply outstanding!
This hotel really is one of the best - the service is world class, the food is brilliant and the facilities are just wonderful. As someone who spends 100 nights a year in international hotels, this is one the best. Great location, lots to see and do, plus plenty of hotel facilities to just relax and recharge m.
Stayed 3 nights in Oct 2023
Response from Chrestian Pesik - Director of Operations on 2023/11/7
Dear Professor Simon, I appreciate your time reviewing your recent stay and it is truly a pleasure to hear that you have a comfortable stay with us. This feedback score will certainly encourage us as we strive for excellence. We wish you well and look forward to welcoming you again at The Langham, Jakarta. Yours sincerely,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Chrestian Pesik - Director of Operations on 2023/11/7
Dear Valued Guest, I appreciate your time reviewing your recent stay and it is truly a pleasure to hear that you have a comfortable stay with us. This feedback score will certainly encourage us as we strive for excellence. We wish you well and look forward to welcoming you again at The Langham, Jakarta. Yours sincerely,

8/10 Good

JI SEON

Stayed 1 night in Oct 2023
Response from Chrestian Pesik - Director of Operations on 2023/11/7
Dear Ji Seon, I appreciate your time reviewing your recent stay and it is truly a pleasure to hear that you have a comfortable stay with us. This feedback score will certainly encourage us as we strive for excellence. We wish you well and look forward to welcoming you again at The Langham, Jakarta. Yours sincerely,

10/10 Excellent

Martin

Stayed 2 nights in Sep 2023
Response from Chrestian Pesik - Director of Operations on 2023/11/7
Dear Martin, I appreciate your time reviewing your recent stay and it is truly a pleasure to hear that you have a comfortable stay with us. This feedback score will certainly encourage us as we strive for excellence. We wish you well and look forward to welcoming you again at The Langham, Jakarta. Yours sincerely,

10/10 Excellent

doosuek, kyungnam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally perfect
Stayed 1 night in Sep 2023
Response from Chrestian Pesik - Director of Operations on 2023/9/9
Dear Doosuek, I appreciate your time reviewing your recent stay and it is truly a pleasure to hear that you have a comfortable stay with us. This feedback score will certainly encourage us as we strive for excellence. We wish you well and look forward to welcoming you again at The Langham, Jakarta. Yours sincerely,

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expectations Exceeded
In this ultra-luxurious and gorgeous hotel with amazing service and amenities, we could not have had a finer experience. Thank you Langham staff!
Stayed 1 night in Aug 2023
Response from Chrestian Pesik - Director of Operations on 2023/9/9
Dear Cheryl, I appreciate your time reviewing your recent stay and it is truly a pleasure to hear that you have a comfortable stay with us. This feedback score will certainly encourage us as we strive for excellence. We wish you well and look forward to welcoming you again at The Langham, Jakarta. Yours sincerely,

10/10 Excellent

Monique

Stayed 2 nights in Jul 2023
Response from Chrestian Pesik Director of Operations The Langham on 2023/9/9
Dear Monique, I appreciate your time reviewing your recent stay and it is truly a pleasure to hear that you have a comfortable stay with us. This feedback score will certainly encourage us as we strive for excellence. We wish you well and look forward to welcoming you again at The Langham, Jakarta. Yours sincerely,

10/10 Excellent

Ann

Stayed 1 night in May 2023
Response from Chrestian Pesik - Director of Operations on 2024/2/7
Dear Ann, I appreciate your time reviewing your recent stay and it is truly a pleasure to hear that you have a comfortable stay with us. This feedback score will certainly encourage us as we strive for excellence. We wish you well and look forward to welcoming you again at The Langham, Jakarta. Yours sincerely,

10/10 Excellent

Vrishti, San Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service and very comfy hotel!
Stayed 2 nights in Jun 2023
Response from Chrestian Pesik - Director of Operations on 2023/6/7
Dear Vrishti,Warmest greetings from The Langham, Jakarta. I would like to thank you for writing us feedback on your recent visit. I am thrilled that our luxurious hotel design with a touch of British heritage and our hospitality has met your experience memorable. Thank you again for sharing your experience. Stay safe and we certainly look forward to welcoming you again at The Langham, Jakarta.Yours sincerely,Chrestian PesikDirector of OperationsThe Langham, Jakarta

2/10 Terrible

Vincent

Stayed 1 night in May 2023

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in May 2023
Response from Chrestian Pesik - Director of Operations on 2023/5/23
Dear James,Warmest greetings from The Langham, Jakarta. I would like to thank you for writing us feedback on your recent visit. I am thrilled that our luxurious hotel design with a touch of British heritage and our hospitality has met your experience memorable. Thank you again for sharing your experience. Stay safe and we certainly look forward to welcoming you again at The Langham, Jakarta.Yours sincerely,Chrestian PesikDirector of OperationsThe Langham, Jakarta

10/10 Excellent

Cory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was overall a very pleasant experience.
Stayed 3 nights in Apr 2023
Response from Chrestian Pesik - Director of Operations on 2023/5/23
Dear Cory,Warmest greetings from The Langham, Jakarta. I would like to thank you for writing us feedback on your recent visit. I am thrilled that our luxurious hotel design with a touch of British heritage and our hospitality has met your experience memorable. Thank you again for sharing your experience. Stay safe and we certainly look forward to welcoming you again at The Langham, Jakarta.Yours sincerely,Chrestian PesikDirector of OperationsThe Langham, Jakarta

10/10 Excellent

Ginna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here just 1 night during BP event, very convenient and 10mins walk away to GBK, overall the room was clean and tidy, spacious, even we got the room upgrade on 60level, thanks for that! Breakfast also yummy and had many choices, try the salmon benedict it was delicious!! For sure will stay here again for the next to bring my family.
Stayed 1 night in Mar 2023
Response from Chrestian Pesik - Director of Operations on 2023/3/23
Dear Ginna,Warmest greetings from The Langham, Jakarta. I would like to thank you for writing us feedback on your recent visit. I am thrilled that our luxurious hotel design with a touch of British heritage and our hospitality has met your experience memorable. Thank you again for sharing your experience. Stay safe and we certainly look forward to welcoming you again at The Langham, Jakarta.Yours sincerely,Chrestian PesikDirector of OperationsThe Langham, Jakarta

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Chrestian Pesik - Director of Operations on 2023/3/4
Dear Our Valued Guest,Warmest greetings from The Langham, Jakarta. I would like to thank you for writing us feedback on your recent visit. I am thrilled that our luxurious hotel design with a touch of British heritage and our hospitality has met your experience memorable. Thank you again for sharing your experience. Stay safe and we certainly look forward to welcoming you again at The Langham, Jakarta.Yours sincerely,Chrestian PesikDirector of OperationsThe Langham, Jakarta

10/10 Excellent

Ornela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service!
Stayed 2 nights in Feb 2023
Response from Chrestian Pesik - Director of Operations on 2023/3/4
Dear Ornela,Warmest greetings from The Langham, Jakarta. I would like to thank you for writing us feedback on your recent visit. I am thrilled that our luxurious hotel design with a touch of British heritage and our hospitality has met your experience memorable. Thank you again for sharing your experience. Stay safe and we certainly look forward to welcoming you again at The Langham, Jakarta.Yours sincerely,Chrestian PesikDirector of OperationsThe Langham, Jakarta

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff, beautiful design, great restaurants with great breakfast and nice pool and good spa massage
Stayed 1 night in Jan 2023
Response from Chrestian Pesik - Director of Operations on 2023/1/31
Dear Lisa,Warmest greetings from The Langham, Jakarta. I would like to thank you for writing us feedback on your recent visit. I am thrilled that our luxurious hotel design with a touch of British heritage and our hospitality has met your experience memorable. Thank you again for sharing your experience. Stay safe and we certainly look forward to welcoming you again at The Langham, Jakarta.Yours sincerely,Chrestian PesikDirector of OperationsThe Langham, Jakarta

10/10 Excellent

Ipong, Westerville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
luxury hotel and excellent service
Response from Chrestian Pesik - Director of Operations on 2023/1/14
Dear Ipong,Warmest greetings from The Langham, Jakarta. I would like to thank you for writing us feedback on your recent visit. I am thrilled that our luxurious hotel design with a touch of British heritage and our hospitality has met your experience memorable. Thank you again for sharing your experience. Stay safe and we certainly look forward to welcoming you again at The Langham, Jakarta.Yours sincerely,Chrestian PesikDirector of OperationsThe Langham, Jakarta

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, professional staff!
From the check-in, all the way to check out, staff at the hotel was very friendly and helpful, most importantly very professional! They are well trained and ready to help the guests. It was very pleasant to stay at The Langham.
Stayed 1 night in Jan 2023
Response from Chrestian Pesik - Director of Operations on 2023/1/14
Dear Valued Guest,Warmest greetings from The Langham, Jakarta. I would like to thank you for writing us feedback on your recent visit. I am thrilled that our luxurious hotel design with a touch of British heritage and our hospitality has met your experience memorable. Thank you again for sharing your experience. Stay safe and we certainly look forward to welcoming you again at The Langham, Jakarta.Yours sincerely,Chrestian PesikDirector of OperationsThe Langham, Jakarta

10/10 Excellent

Angelin Chisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Chrestian Pesik - Director of Operations on 2022/12/20
Dear Angelin Chisa,Warmest greetings from The Langham, Jakarta. I would like to thank you for writing us feedback on your recent visit. I am thrilled that our luxurious hotel design with a touch of British heritage and our hospitality has met your experience memorable. Thank you again for sharing your experience. Stay safe and we certainly look forward to welcoming you again at The Langham, Jakarta.Yours sincerely,Chrestian PesikDirector of OperationsThe Langham, Jakarta

10/10 Excellent

Shaul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Super clean design and great service
Stayed 1 night in Oct 2022
Response from Chrestian Pesik - Director of Operations on 2022/10/26
Dear Shaul,Warmest greetings from The Langham, Jakarta.I would like to thank you for writing us feedback on your recent visit. I am thrilled that our luxurious hotel design with a touch of British heritage and our hospitality has met your experience memorable. Thank you again for sharing your experience. Stay safe and we certainly look forward to welcoming you again at The Langham, Jakarta.Yours sincerely,Chrestian PesikDirector of OperationsThe Langham, Jakarta

10/10 Excellent

Anggraini

Stayed 1 night in Sep 2022
Response from Chrestian Pesik - Director of Operations on 2022/10/26
Dear Anggraini,Warmest greetings from The Langham, Jakarta.I would like to thank you for writing us feedback on your recent visit. I am thrilled that our luxurious hotel design with a touch of British heritage and our hospitality has met your experience memorable.Thank you again for sharing your experience. Stay safe and we certainly look forward to welcoming you again at The Langham, Jakarta.Yours sincerely,Chrestian PesikDirector of OperationsThe Langham, Jakarta

10/10 Excellent

Willem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Edwin

Stayed 2 nights in May 2022

10/10 Excellent

John

Stayed 2 nights in May 2022

10/10 Excellent

Jianfeng

Stayed 2 nights in May 2022

10/10 Excellent

Budiarto

Stayed 1 night in Mar 2022

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2022
Response from Chrestian Pesik on 2022/3/2
Dear Jordan, Warmest greetings from The Langham, Jakarta! I appreciate for your willingness to share a review of your recent experience at The Langham, Jakarta. As the first Langham in South East Asia, we set our bar high to create a memorable experience for our guest and it is a pleasure to know that we have delivered it for you. Your perfect rating will certainly motivate us to keep improving the quality of our services. Once again thank you for sharing your review. The entire team and I look forward to welcoming you again at The Langham, Jakarta! Yours sincerely, Chrestian Pesik Director of Operations The Langham, Jakarta

10/10 Excellent

Suhedi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Chrestian Pesik on 2022/3/2
Dear Suhedi, Warmest greetings from The Langham, Jakarta! Thank you for your time on reviewing your recent stay at The Langham, Jakarta! I am delighted to hear that you have a wonderful time with us as the first Langham in South East Asia. I assure you this will help us to heighten the level of our services. Stay safe and we look forward to welcoming you again at The Langham, Jakarta! Yours sincerely, Chrestian Pesik Director of Operations The Langham, Jakarta

4/10 Poor

Rama

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2021
Response from The Langham, Jakarta on 2021/12/15
Dear Rama, Thank you for taking time to share your experience with us. Looking forward to welcome you back in the near future. Warmest regards

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautifull decoration
Overall good... but the facilities didn't complete yet. So we have no option to enjoy the facilities.
Stayed 1 night in Nov 2021
Response from The Langham, Jakarta on 2021/12/15
We are very pleased to know that your staycation at The Langham, Jakarta have been a pleasant one and thank you for taking time to share your great experience with us. Looking forward to welcome you back in the near future. Warmest regards,

8/10 Good

Amit Kumar Vishamber

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Oct 2021
Response from The Langham, Jakarta on 2021/12/15
Thank you for giving us a perfect rating. We're sure our team enjoyed catering to your needs as much as you enjoyed your stay and we are looking forward to welcome you back in the near future. Best Regards,

10/10 Excellent

TAUFAN

Stayed 1 night in Oct 2021
Response from The Langham, Jakarta on 2021/10/6
Thank you for giving us a perfect rating. We're sure our team enjoyed catering to your needs as much as you enjoyed your stay and we are looking forward to welcome you back in the near future.

10/10 Excellent

RATNA WIJAYA

Liked: Staff & service
Stayed 1 night in Sep 2021
Response from The Langham, Jakarta on 2021/10/6
Thank you for giving us a perfect rating. We're sure our team enjoyed catering to your needs as much as you enjoyed your stay and we are looking forward to welcome you back in the near future.

10/10 Excellent

Federico

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Chrestian Pesik - Director of Operations on 2024/1/15
Dear Federico,I appreciate your time reviewing your recent stay and it is truly a pleasure to hear that you have a comfortable stay with us. This feedback score will certainly encourage us as we strive for excellence. We wish you well and look forward to welcoming you again at The Langham, Jakarta. Yours sincerely,

8/10 Good

MASAHIRO

Stayed 1 night in Dec 2023
Response from Chrestian Pesik Director of Operations The Langham on 2023/12/24
Dear Masahiro,I appreciate your time reviewing your recent stay and it is truly a pleasure to hear that you have a comfortable stay with us. This feedback score will certainly encourage us as we strive for excellence. We wish you well and look forward to welcoming you again at The Langham, Jakarta. Yours sincerely,

6/10 Okay

Ayako

Business traveler
Liked: Cleanliness
Disliked: Staff & service
エレベーターの仕組みについて説明がほしい
宿泊者用エレベーターでは、1階にいくことができず、必ずロビーのある62階を通らないといけない、これについては説明があれば問題なかったと思うが、レセプションで何も説明しないのは不親切。
Stayed 1 night in Sep 2023
Response from Chrestian Pesik - Director of Operations on 2023/11/12
Dear Ayako, I appreciate your time reviewing your recent stay and it is truly concerning to hear your feedback.Your concern regarding the lack of information given regarding the elevator directions by our team has been conveyed, please do accept my utmost sincere apologies for any inconveniences caused by the matter. Allow me to take lead into looking into the matter further with the team in order for us to provide better services for both you and our guests in the future.We wish you well and look forward to welcoming you again at The Langham, Jakarta. Yours sincerely,

10/10 Excellent

SSUCHI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Chrestian Pesik - Director of Operations on 2023/11/7
Dear SSUCHI, I appreciate your time reviewing your recent stay and it is truly a pleasure to hear that you have a comfortable stay with us. This feedback score will certainly encourage us as we strive for excellence. We wish you well and look forward to welcoming you again at The Langham, Jakarta. Yours sincerely,