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Reviews of Sheraton Grand Jakarta Gandaria City Hotel

5 out of 5
Sheraton Grand Jakarta Gandaria City Hotel
Jl. Sultan Iskandar Muda, Kebayoran Lama, Jakarta, Jakarta

Reviews

9.0

Wonderful

Rating 10 - Excellent. 149 out of 236 reviews" "
Rating 8 - Good. 67 out of 236 reviews" "
Rating 6 - Okay. 13 out of 236 reviews" "
Rating 4 - Poor. 3 out of 236 reviews" "
Rating 2 - Terrible. 4 out of 236 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite hotel in Jakarta. Staff are happy and helpful, and rooms are well appointed and clean. The breakfast is fantastic.
Stayed 3 nights in Feb 2024

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have ever stayed at. Service was fabulous. They actually care about their customers.
Stayed 7 nights in Jan 2024

10/10 Excellent

Meetul Bhupendrabhai

Stayed 4 nights in Oct 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

clive

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd stay in a month - 6 nights. As before, the staff are incredible - every single person is smiling, helpful and goes out of their way to make you feel welcome - its the small details that matter because in reality most big chains have nice hotels so it comes down to the people and how they make you feel - the housemaids could see I was using all my water so left extra with lovely handwritten notes - when I asked for extended check out (an extra hour) it was given without any fuss - I asked for items at breakfast and the chefs went out of their way to bring them even though I wasnt demanding them, just enquiring if possible. I also visited the spa twice and had 2 amazing massages from Nita and YuYun - both out of this world, amazing technique and lots of small details that make it memorable - its typical of how the whole hotel operates. As before, I have stayed in 100s of hotels for work and vacation and this hotel stands out. Lots of hotels have 1 or 2 people that make you feel special, here it is every single person. Highly recommended I will be back for sure
Stayed 1 night in Sep 2023
Response from Dequinita Vadela on 2023/9/7
Dear Clive,Thank you sincerely for choosing Sheraton Grand Jakarta Gandaria City Hotel once again and for sharing your exceptional feedback on Expedia. It's truly heartwarming to hear that you've had a second memorable stay with us.Your kind words about our staff are a testament to our commitment to providing exceptional service. We take great pride in ensuring every guest feels welcome and valued. Your appreciation of the small details and personalized touches, like the handwritten notes from our housemaids and the attentive service at breakfast, means the world to us.We're thrilled to hear that you enjoyed your spa experiences with Nita and YuYun. They are indeed exceptional in their craft, and we're delighted that their massages added to your memorable stay.Your recognition of our team's dedication is the highest compliment we can receive. We're truly grateful for your recommendation and look forward to welcoming you back for another outstanding stay in the future.

10/10 Excellent

clive

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in 100s of hotels over 30 Years of travel and many feel the same however this Sheraton is remarkable - every single interaction is kind and positive the staff go out of their way to help - from remembering my name as I leave the breakfast room, to cooking special food for my autistic son who has.a restricted diet to leaving personalised notes From room cleaning . Incredible levels of service
Stayed 1 night in Aug 2023
Response from Quin on 2023/8/28
Dear Mr./Ms. Clive,Your review has brought immense joy to our team. Your acknowledgment of our exceptional service is truly heartwarming, especially considering your extensive travel history. We're delighted to have created a remarkable experience for you and your son, and we sincerely thank you for choosing Sheraton Grand Jakarta Gandaria City Hotel. It would be an honor to welcome you back for more exceptional stays in the future.Dequinita VadelaMarketing Communications ManagerSheraton Grand Jakarta Gandaria City Hotel

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rooms and outstanding service. Hotel staff are a credit to their industry
Stayed 3 nights in Aug 2023
Response from Dequinita Vadela on 2023/9/7
Dear Brian,We are genuinely appreciative of your recent stay at Sheraton Grand Jakarta Gandaria City Hotel and for sharing your outstanding review on Hotels.com.Your perfect rating and kind words about our rooms and service have brightened our day. It's our utmost priority to provide excellent accommodations and exceptional service to our valued guests, and we're thrilled that we met your expectations.Your comment is a tremendous source of motivation for our team. They work tirelessly to ensure our guests have memorable experiences, and your recognition means the world to them.We eagerly await the opportunity to welcome you back to our hotel whenever your travels lead you to Jakarta. Your satisfaction is our commitment.

10/10 Excellent

Kelvin

Stayed 2 nights in May 2023
Response from Dequinita Vadela on 2023/9/7
Dear Kelvin,Thank you for rating us a perfect 10 out of 10 on Hotels.com. Your feedback is greatly appreciated.We're delighted that you had a wonderful experience during your stay. If you ever decide to return, we'll be thrilled to welcome you back to our hotel.

10/10 Excellent

Yohanes

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best bed during my stay in Jakarta!
As expected from sheraton hotels, the beds are great and even the hotel has the best amenities in the room! On top of that, this is grand sheraton. I havent seen many of sheraton grand in the world but it happened to be in Jakarta, so here’s my ticket for luxury weekend! The hotel also has great facilities for family staycation. I wish i can bring my family on my next stay at The Sheraton Grand Gandaria City!
Stayed 1 night in Jan 2023
Response from belly on 2023/1/31
Hello, Yohanes.Thank you for your recent positive feedback on your stay. We are delighted to hear that your stay at the Sheraton Grand Jakarta was memorable.We look forward to seeing you again soon!Best Regards

8/10 Good

Jeremy

Business traveler
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stay was ok, however was disappointed by how late my room was cleaned up. The houskeeping only came at around 4pm in the afternoon, after I came back to my room from my morning meetings outside of the hotel.
Stayed 2 nights in Aug 2022
Response from belly on 2022/9/7
Dear Jeremy, Thank you for taking time to share your feedback. We sincerely apologize for the inconvenience you encountered. We have shared your feedback to our team and we are committing to making it right. We will use your feedback to ensure continual improvements are made moving forward.Best Regards

10/10 Excellent

Tony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from belly on 2022/7/7
Dear Tony, Thank you for your great review on your stay recently. We are happy to learn that you have had a memorable stay experience at Sheraton Grand Jakarta. We look forward to welcoming you back soon! Warm Regards

6/10 Okay

Yousef

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
I will give them 4 star not 5
Stayed 2 nights in Jun 2022
Response from belly on 2022/7/7
Dear Yousef, Thank you for taking time to share your feedback. We sincerely apologize for the inconvenience you encountered. We will use your feedback to ensure continual improvements are made moving forward. Warm Regards

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the BEST hotel in Jakarta! Trust me, I have stayed at many of them. Staff is amazing, clean, professional, AMAZING buffet. Everything is right here!
Stayed 8 nights in Jul 2021
Response from belly on 2021/8/30
Thank you for your great review of your stay recently. We are happy to learn that you have had a memorable stay experience at Sheraton Grand Jakarta. We look forward to welcoming you back soon! Warm Regards

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 5 nights in Apr 2021
Response from belly on 2021/6/7
Thank you for your great review on your stay recently. We are happy to learn that you have had a memorable stay experience at Sheraton Grand Jakarta. We look forward to welcoming you back soon! Warm Regards

10/10 Excellent

Verified traveler

Stayed 1 night in May 2021
Response from belly on 2021/6/7
Thank you for your great review of your stay recently. We are happy to learn that you have had a memorable stay experience at Sheraton Grand Jakarta. We look forward to welcoming you back soon! Warm Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from belly on 2021/2/26
Thank you for your great review on your stay recently. We are happy to learn that you have had a memorable stay experience at Sheraton Grand Jakarta.

10/10 Excellent

Gatot Aryo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Belly on 2021/2/9
Dear Gatot Aryo, Thank you for your great review on your stay recently. We are happy to learn that you have had a memorable stay experience at Sheraton Grand Jakarta.

10/10 Excellent

Janella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Belly on 2020/12/15
Dear Janella, Thank you very much for your delightful comments and for choosing the Sheraton Grand Jakarta! We look forward to welcoming you and wish you continued safe travels. Best regards

10/10 Excellent

Janella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Belly on 2020/12/15
Dear Janella, Thank you very much for your delightful comments and for choosing the Sheraton Grand Jakarta! We look forward to welcoming you and wish you continued safe travels. Best regards

10/10 Excellent

SARAH

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Belly on 2020/11/25
Dear Sarah, Thank you very much for your delightful comments and for choosing the Sheraton Grand Jakarta! We look forward to welcoming you and wish you continued safe travels.

10/10 Excellent

Diah Ambarwati

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for Family
Friendly and helpfull staff
Stayed 1 night in Aug 2020
Response from belly on 2020/8/31
Dear, Ms / Mrs Diah Ambarwati, Thank you for your great review on your stay recently. We are happy to learn that you have had a memorable stay experience at Sheraton Grand Jakarta. We look forward to welcoming you back soon! Warm Regards

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Service Disrupted
It’s totally annoying that we have to ask for basic amenities/toiletries.
Stayed 1 night in Aug 2020
Response from belly on 2020/8/31
Thank you for taking time to share your feedback. We sincerely apologize for the inconvenience you encountered. We have shared your feedback to our team and we are committing to making it right. We will use your feedback to ensure continual improvements are made moving forward.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2020
Response from belly on 2020/8/19
Thank you for your great review of your stay recently. We are happy to learn that you have had a memorable stay experience at Sheraton Grand Jakarta. We look forward to welcoming you back soon! Warm Regards

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020
Response from belly on 2020/8/19
Thank you for your great review of your stay recently. We are happy to learn that you have had a memorable stay experience at Sheraton Grand Jakarta. We look forward to welcoming you back soon! Warm Regards

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to stay!
It's a pleasure place to stay for business trip. Great breakfast.
Stayed 1 night in Feb 2020
Response from belly on 2020/6/10
Thank you very much for your delightful comments and for choosing the Sheraton Grand Jakarta! We look forward to welcoming you and wish you continued safe travels.

8/10 Good

Suhedi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Belly on 2020/3/9
Dear Suhedi, Thank you for taking time to share your feedback and choosing Sheraton Grand Jakarta Gandaria City Hotel for your stay. Looking forward to see you soon!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, room was great. Showers could a bit cleaner (had a little mould in corners).
Stayed 1 night in Jan 2020
Response from belly on 2020/1/27
Thank you for taking time to share your feedback and choosing Sheraton Grand Jakarta Gandaria City Hotel! We are glad that you enjoyed your stay. Your genuine feedback will be shared to our beloved teams. We hope to see you again next time!

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Service and price don't match
I needed to wait for the check-in because the hotel cannot prepare my booked one bed room upon my arrival. The mini-bar in the room was empty. The bath tab had also some problems; handles of faucet were loose. Flow of water was not enough. Bath tab was not cleaned. It's quite disappointing.
Stayed 2 nights in Jan 2020
Response from Belly on 2020/1/20
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you encountered. We have shared your feedback with our team and we are committing to making it right. We will use your feedback to ensure continual improvements are made moving forward.

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities
The location is connected to the shopping mall which is very convenient
Stayed 1 night in Jan 2020
Response from belly on 2020/1/16
Thank you very much for your delightful comments and for choosing the Sheraton Grand Jakarta! It is wonderful also to read that our hotel’s strategic location that is adjacent to the Gandaria City Mall has benefited you with lots of culinary offer and shopping as well. We all look forward to welcoming you back soon again.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Convenient hotel on mall
Convenient hotel on mall.
Stayed 3 nights in Jan 2020
Response from belly on 2020/1/16
Thank you very much for your delightful comments and for choosing the Sheraton Grand Jakarta! It is wonderful also to read that our hotel’s strategic location that is adjacent to the Gandaria City Mall has benefited you with lots of culinary offer and shopping as well. We all look forward to welcoming you back soon again.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with access to a big mall.
Stayed 1 night in Nov 2019
Response from belly on 2019/11/25
Thank you for your great review on your stay recently. We are happy to learn that you have had a memorable stay experience at Sheraton Grand Jakarta. We look forward to welcoming you back soon! Warm Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from belly on 2019/10/9
Thank you very much for your delightful comments and for choosing the Sheraton Grand Jakarta! We look forward welcoming you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheraton Gandaria
Stay was good. Just would like to see if the hotel could upgrade the audio interface so that we can listen to our favourite songs from mobile phone or ipad.
Stayed 2 nights in Sep 2019

10/10 Excellent

Carine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Thumbs up for all aspect! Top notch customer service with very comfortable room.
Stayed 1 night in Sep 2019
Response from belly on 2019/9/20
Dear Carine, Thank you very much for your delightful comments and for choosing the Sheraton Grand Jakarta! We look forward welcoming you and wish you continuous safe travels.

10/10 Excellent

lingru

Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from belly on 2019/8/29
Thank you for taking time to share your feedback and choosing Sheraton Grand Jakarta Gandaria City Hotel for your stay. Looking forward to see you soon!

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the vicinity of the hotel. Situated within a shopping mall.
Stayed 3 nights in Jun 2019
Response from belly on 2019/7/4
Thank you very much for your delightful comments and for choosing the Sheraton Grand Jakarta! It is wonderful also to read that our hotel’s strategic location that is adjacent to the Gandaria City Mall has benefited you with lots of culinary offer and shopping as well. We all look forward to welcoming you back soon again.

8/10 Good

FEBRIYANTI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall OK but for breakfst still standard
Stayed 2 nights in Jun 2019
Response from belly on 2019/6/25
Dear Febriyanti, Thank you for taking time to share your feedback and choosing Sheraton Grand Jakarta Gandaria City Hote! We are glad that you enjoyed your stay. Your genuine feedback will be shared to our beloved teams. We hope to see you again next time!

10/10 Excellent

Sylvianti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice stay. Right at Gandaria Mall easy to find dinner.
Stayed 1 night in Apr 2019
Response from belly on 2019/5/27
Dear Sylvianti, Thank you very much for your delightful comments and for choosing the Sheraton Grand Jakarta! It is wonderful also to read that our hotel’s strategic location that is adjacent to the Gandaria City Mall has benefited you with lots of culinary offer and shopping as well. We all look forward to welcoming you back soon again.

4/10 Poor

harryadi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from belly on 2019/5/8
Dear harryadi, Thank you for choosing Sheraton Grand Jakarta Gandaria City Hotel. Looking forward to welcome you again!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service , breakfast good but Jakarta traffic is bad
Stayed 1 night in Apr 2019
Response from belly on 2019/5/6
Thank you for choosing Sheraton Grand Jakarta Gandaria City Hotel. Looking forward to welcome you again!

10/10 Excellent

Jung Woo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Belly on 2019/4/22
Dear Jung Woo, thank you for choosing Sheraton Grand Jakarta Gandaria City Hotel. Looking forward to welcome you again!

10/10 Excellent

SI LING SHARON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My preferred hotel
My 2nd time staying in this hotel and still as pleased with my stay. Attentive staff Lukman provided a mousepad for me when he saw my mouse on the desk during housekeeping. Lovely Debina-Rahma made me an animal towel which made my tiring long day a much better one. Little details that made a lot of difference. Definitely my preferred hotel and reassured me to book this hotel again next time.
Stayed 6 nights in Mar 2019
Response from belly on 2019/4/10
Dear SI LING SHARON, Thank you for choosing Sheraton Grand Jakarta Gandaria City Hotel! We are glad that you enjoyed your stay. Your genuine feedback will be shared to our beloved teams. We hope to see you again next time!

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
The room temperature cannot be adjusted. The room temperature is set fro 23 deg C. I tried to reduce it to 20 deg C and it keep coming back to the original temp.
Stayed 1 night in Mar 2019
Response from Belly on 2019/4/1
Thank you for choosing Sheraton Grand Jakarta Gandaria City Hotel! We are glad that you enjoyed your stay. Your genuine feedback will be shared to our beloved teams. We hope to see you again next time!

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019
Response from Belly on 2019/4/16
Thank you for choosing Sheraton Grand Jakarta Gandaria City Hotel. Looking forward to welcome you again!

8/10 Good

JCMH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dedicated access to Gandaria City was good. aircon controls abit hard to use. On certain days only 1 towel was replaced.
Stayed 4 nights in Mar 2019
Response from Belly on 2019/3/13
Dear JCMH, thank you for choosing Sheraton Grand Jakarta Gandaria City Hotel! We are glad that you enjoyed your stay. Your genuine feedback will be shared to our beloved teams. We hope to see you again next time!

8/10 Good

Hidehiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reception is very friendly. but i was disappointed on water was blocked in the wash basin in bath room. totally, it was nice hotel and foods.
Stayed 4 nights in Feb 2019
Response from belly on 2019/3/13
Dear Hidehiko, thank you for choosing Sheraton Grand Jakarta Gandaria City Hotel! We are glad that you enjoyed your stay. Your genuine feedback will be shared to our beloved teams. We hope to see you again next time!

8/10 Good

Hidehiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from belly on 2019/2/12
Dear Hidehiko, thank you for choosing Sheraton Grand Jakarta Gandaria City Hotel. Looking forward to welcome you again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Belly on 2019/1/25
Thank you for choosing Sheraton Grand Jakarta Gandaria City Hotel. Looking forward to welcome you again!