Really good customer service, nothing was too much to ask for, fantastic breakfast with both local and Western options that changed daily, suits/shirts perfectly dry cleaned and pressed, great views of Jakarta and an infinity pool on the sixth floor. We stayed in a loft room on the 3rd floor. I was not expecting there to be an actual staircase leading upstairs to a bedroom, but once I got used to the idea it was great, because I was able to leave my partner to sleep undisturbed while I went downstairs to watch TV and work. The room was clean, the bed comfortable and the decor was modern. Would definitely recommend. Fantastic location, lots of local food outlets and shops nearby and the Grand Mall just 15-20 minutes walk away. The only thing I didn't like was that the toilet upstairs in the ensuite had a glass enclosure - I prefer it to be concealed, like the toilet downstairs.