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Hotel Kristal

4.0 star property
Hotel Kristal invites travelers to enjoy scuba diving adventures or poolside relaxation, just a short distance from Ragunan Zoo and Blok M Square

Choose dates to view prices

This welcoming retreat features a poolside bar and international dishes at The Kafe. Guests can book spa treatments like body scrubs or join snorkeling excursions. The hotel offers free in-room WiFi, and families appreciate the playground and available childcare services.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is NT$1,086
NT$1,314 total
includes taxes & fees
Jan 28 - Jan 29

Room options

Available filters for rooms
Showing 34 of 34 rooms

View all photos for 3 Bedroom Deluxe

1 bedroom, premium bedding, minibar, in-room safe

3 Bedroom Deluxe

  • Sleeps 4

View all photos for Studio Suite

1 bedroom, premium bedding, minibar, in-room safe

Studio Suite

7.4 out of 10
Good
(12 reviews)

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • 431 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Two Bedrooms Deluxe

Two Bedrooms Deluxe | 1 bedroom, premium bedding, minibar, in-room safe

Two Bedrooms Deluxe

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LCD TV
Separate bedroom
Premium bedding
  • 990 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed OR 1 Double Bed and 2 Twin Beds

View all photos for Three Bedroom Deluxe

1 bedroom, premium bedding, minibar, in-room safe

Three Bedroom Deluxe

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LCD TV
Separate bedroom
Premium bedding
  • 1292 sq ft
  • 3 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Twin Bed

View all photos for Two Bedrooms Superior

1 bedroom, premium bedding, minibar, in-room safe

Two Bedrooms Superior

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LCD TV
Separate bedroom
Premium bedding
  • 990 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bed

View all photos for Three Bedrooms Superior

1 bedroom, premium bedding, minibar, in-room safe

Three Bedrooms Superior

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LCD TV
Separate bedroom
Premium bedding
  • 1292 sq ft
  • 3 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Twin Bed

View all photos for 3 Bedroom Suite

1 bedroom, premium bedding, minibar, in-room safe

3 Bedroom Suite

  • Sleeps 4

View all photos for 2 Bedroom Deluxe

1 bedroom, premium bedding, minibar, in-room safe

2 Bedroom Deluxe

  • Sleeps 2

View all photos for Studio Suite

1 bedroom, premium bedding, minibar, in-room safe

Studio Suite

  • Sleeps 2

View all photos for Studio Room with Pool View

1 bedroom, premium bedding, minibar, in-room safe

Studio Room with Pool View

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

3 Bedroom Deluxe with Street Garden View

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LCD TV
Separate bedroom
Premium bedding
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

3 Bedroom Deluxe with Street Garden View

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LCD TV
Separate bedroom
Premium bedding
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

3 Bedroom Superior with Pool View

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LCD TV
Separate bedroom
Premium bedding
  • 3 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Twin Bed

View all photos for Studio Room with Street Garden View

1 bedroom, premium bedding, minibar, in-room safe

Studio Room with Street Garden View

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Deluxe with Street Garden View

1 bedroom, premium bedding, minibar, in-room safe

2 Bedroom Deluxe with Street Garden View

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LCD TV
Separate bedroom
Premium bedding
  • 2 bedrooms
  • Sleeps 2
  • 2 Double Beds OR 1 Double Bed and 2 Twin Beds

View all photos for 2 Bedroom Superior with Pool View

1 bedroom, premium bedding, minibar, in-room safe

2 Bedroom Superior with Pool View

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LCD TV
Separate bedroom
Premium bedding
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds OR 1 Double Bed and 2 Twin Beds

View all photos for Studio Suite, 1 Twin Bed

Studio Suite, 1 Twin Bed | 1 bedroom, premium bedding, minibar, in-room safe

Studio Suite, 1 Twin Bed

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Apartment, 3 Bedrooms (Twin Bed)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Apartment, 3 Bedrooms (Twin Bed)

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LCD TV
Separate bedroom
Premium bedding
  • 3 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Twin Bed

View all photos for Superior Suite, 3 Bedrooms (Twin Bed)

Superior Suite, 3 Bedrooms (Twin Bed) | 1 bedroom, premium bedding, minibar, in-room safe

Superior Suite, 3 Bedrooms (Twin Bed)

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LCD TV
Separate bedroom
Premium bedding
  • 3 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Suite, 2 Bedrooms (Twin Bed)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Suite, 2 Bedrooms (Twin Bed)

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LCD TV
Separate bedroom
Premium bedding
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed

View all photos for 2 Bedroom Suite

1 bedroom, premium bedding, minibar, in-room safe

2 Bedroom Suite

  • Sleeps 2

View all photos for Studio Twin Bed

1 bedroom, premium bedding, minibar, in-room safe

Studio Twin Bed

  • Sleeps 2

View all photos for 3 Bedroom Deluxe Twin

1 bedroom, premium bedding, minibar, in-room safe

3 Bedroom Deluxe Twin

  • Sleeps 5

View all photos for 2 Bedroom Deluxe Twin

1 bedroom, premium bedding, minibar, in-room safe

2 Bedroom Deluxe Twin

  • Sleeps 2

Studio Room With Pool View

  • Sleeps 2

View all photos for Studio Room With Garden View

1 bedroom, premium bedding, minibar, in-room safe

Studio Room With Garden View

  • Sleeps 2

View all photos for 2 Bedroom Suite With Garden View

1 bedroom, premium bedding, minibar, in-room safe

2 Bedroom Suite With Garden View

  • Sleeps 2

View all photos for 3 Bedroom Deluxe With Street Garden View

1 bedroom, premium bedding, minibar, in-room safe

3 Bedroom Deluxe With Street Garden View

  • Sleeps 2

View all photos for 2 Bedroom Suite With Pool View

1 bedroom, premium bedding, minibar, in-room safe

2 Bedroom Suite With Pool View

  • Sleeps 2

View all photos for 3 Bedroom Suite With Garden View

1 bedroom, premium bedding, minibar, in-room safe

3 Bedroom Suite With Garden View

  • Sleeps 2

View all photos for 2 Bedroom Deluxe With Pool View

Private kitchen | Fridge, coffee/tea maker

2 Bedroom Deluxe With Pool View

  • Sleeps 2

View all photos for 2 Bedroom Deluxe With Garden View

1 bedroom, premium bedding, minibar, in-room safe

2 Bedroom Deluxe With Garden View

  • Sleeps 2

View all photos for 3 Bedroom Deluxe With Pool View

1 bedroom, premium bedding, minibar, in-room safe

3 Bedroom Deluxe With Pool View

  • Sleeps 2

Two Bedroom Superior Room

  • Sleeps 4

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About the neighborhood

Located in Cilandak, a neighborhood in Jakarta, Hotel Kristal is in a shopping district and near a metro station. Pondok Indah Mall and Blok M Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Ragunan Zoo and Kidzania. Traveling with kids? Don't miss Taman Mini Indonesia Indah. Visit our Jakarta travel guide
Map
Jalan Tarogong Raya Cilandak Barat, Jakarta, 12430

What's nearby

  • Cilandak Town Square
    17 min walk - 1.5 km
  • Mayapada Hospital South Jakarta
    3 min drive - 2.2 km
  • Pondok Indah Mall
    5 min drive - 2.5 km
  • Pondok Indah Golf and Country Club
    5 min drive - 2.1 km
  • Pondok Indah Water Park
    6 min drive - 2.5 km

Getting around

  • Pondok Betung Station
    6 min drive
  • Cipete Raya MRT Station
    15 min walk
  • Soekarno-Hatta Intl. Airport (CGK)
    48 min drive

Restaurants

  • Starbucks
    2 min walk
  • Sliced Pizzeria
    2 min walk
  • Levant Boulangerie
    2 min walk
  • Bakmi Berdikari 4
    3 min walk
  • Fatburger
    2 min walk

About this property

Hotel Kristal

Upscale family-friendly hotel near Pondok Indah Mall
Located close to Blok M Square and Ragunan Zoo, Hotel Kristal provides a poolside bar, a terrace, and a coffee shop/cafe. Treat yourself to a manicure/pedicure, a facial, or aromatherapy at Life Spa, the onsite spa. The on-site international cuisine restaurant, The Kafe, offers breakfast, lunch, dinner, and pool views. Enjoy the gym, as well as activities like snorkeling and scuba diving. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a playground.
Other perks at this hotel include:
  • An outdoor pool and a children's pool
  • Free self parking
  • Buffet breakfast (surcharge), an outdoor tennis court, and airport pick-up service (surcharge)
  • Supervised childcare (surcharge), a billiards/pool table, and a front-desk safe
Room features
All 328 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like laptop-compatible safes and air conditioning.
Other amenities include:
  • Childcare services and free infant beds
  • Shower/tub combinations, free toiletries, and hair dryers
  • 32-inch LCD TVs with cable channels
  • Separate dining areas, refrigerators, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 211,750 for adults and IDR 150,000 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Satu Lagi Bar
  • The Deli
  • The Kafe

Things to do

  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Separate in-room dining area
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 21 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • Picnic area
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 2 buildings
  • 9 floors
  • Banquet hall
  • Built in 1992
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Living room
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 350000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 211750 for adults and IDR 150000 for children
  • Airport shuttle fee: IDR 500000 per vehicle (maximum occupancy 4)
  • Rollaway bed fee: IDR 350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 6:00 AM to 8:00 PM
No pets and no service animals are allowed at this property
Guests under 15 years old are not allowed in the spa

Property is also known as

Hotel Kristal Jakarta
Hotel Kristal
Kristal Jakarta
Kristal Hotel Jakarta

Frequently asked questions

Does Hotel Kristal have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–8:00 PM.

How much does it cost to stay at Hotel Kristal?

As of 2026/1/27, prices found for a 1-night stay for 2 adults at Hotel Kristal on 2026/1/28 start from NT$1,086, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Kristal pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Kristal?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Kristal?

Check-out is at noon.

Does Hotel Kristal provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of IDR 500000 per vehicle applies.

Where is Hotel Kristal located?

This family-friendly Jakarta hotel is located in a state park, 2 mi (3.3 km) from Pondok Indah Mall, and within 6 mi (10 km) of Blok M Square and Ragunan Zoo. Kidzania and Grand Indonesia are also within 9 mi (15 km). Cipete Raya MRT Station is 15 minutes by foot and Fatmawati MRT Station is 24 minutes.

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Reviews

Hotel Kristal Reviews

8.2

Very Good

8.2

Cleanliness

7.8

Location

8.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 92 out of 255 reviews
Rating 8 - Good. 119 out of 255 reviews
Rating 6 - Okay. 29 out of 255 reviews
Rating 4 - Poor. 7 out of 255 reviews
Rating 2 - Terrible. 8 out of 255 reviews

Reviews

10/10 Excellent

Tien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place very nice for ghatering with family , friendly staff and helping and good price for buget , convenient to go anywhere .
Stayed 2 nights in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel with Great Staff

Great hotel with great staff. Wasn’t expecting too much for the price but it was perfect for my stay. Good internet, good pool, great breakfast, as good as most 5 star hotels but just a bit older and worn but not worn out. Loved the Satu Lagi bar for getting a drink and dinner.
Stayed 5 nights in May 2025

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Wonderful Family Stay at Kristal Hotel!

We had such an amazing time at Kristal Hotel! From the moment we arrived, the staff made us feel truly welcome and went out of their way to make our family comfortable. The room was spotless, spacious, and well-equipped — perfect for traveling with family. The hotel has a lovely, relaxed atmosphere, and we really appreciated the quiet nights after our busy days exploring. Breakfast was delicious with plenty of choices that everyone in the family enjoyed. The location is also fantastic — close to restaurants, shops, and local attractions, yet peaceful enough for a good rest. Everything was so well taken care of, and we genuinely felt at home. We would absolutely stay here again and highly recommend Kristal Hotel to any family looking for a comfortable and friendly place to stay! As well…. Thank you Hotels.com to make this trip easiest with your help.
Stayed 2 nights in Oct 2025

8/10 Good

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything. Good breakfast, big room but there was a wet foot smell in our room
Stayed 6 nights in Jul 2025

10/10 Excellent

Mohamed Kotharisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service & location, friendly Staff
Stayed 1 night in May 2024

6/10 Okay

Roger

Liked: Cleanliness, staff & service, amenities
The property was fine, but I remember it 20 years ago. It needs an upgrade. The pool was great. Satu Lagi was also good, but smokey. Glad they had outdoor seating.
Stayed 4 nights in Jan 2024

10/10 Excellent

Emelie Marjorie Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I especially love the floor plan. We stayed in the two bedroom, two bathroom. Traveling with my sister having our own space was very nice! I got the bedroom with no TV… she doesn’t watch TV…but her closest was bigger and she would not switch with me! The kitchen, dining room and living room were spacious and we were very happy with this property!
Stayed 4 nights in Oct 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities
I’ve stayed at Hotel Kristal many times over the last 15 years. The staff are most friendly and accommodating and the pool and Satu Lagi Bar are great. I will stay there again if in Jakarta. If I could point out anything on the negative side, is the facility needs a facelift. My room, for example, was clean but clearly showed signs of wear and tear. Understandable given that COVID was such a setback to business. Note that WiFi was excellent the entire week I was there. Many thanks to hotel staff for a very pleasant stay.
Stayed 7 nights in Sep 2024

10/10 Excellent

Bogdan

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay at this hotel.
Stayed 4 nights in Apr 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 1 night in Jan 2025

4/10 Poor

Nome

Disliked: Cleanliness, staff & service, property conditions & facilities
Pictures do not represent the current state of the hotel. It is an excellent location if attending events at JIS, but it is old and not like the pictures anymore.
Stayed 2 nights in Sep 2025

10/10 Excellent

Orie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like this hotel never disappointed…👍👍👍
Stayed 2 nights in Jan 2025

4/10 Poor

Lina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room very old and doesn’t look like the pictures showed in Expedia.
Stayed 1 night in Sep 2025

10/10 Excellent

Mohamed Kotharisa

Liked: Amenities
Gd location
Stayed 2 nights in Jun 2025

8/10 Good

Nugroho Arie

Liked: Cleanliness, amenities, property conditions & facilities
I came with 3 kids to the hotel for a 3 nights transit in Jakarta. Was surprised there were several kids activity arranged during those days. Kids really enjoyed it. The hotel is also strategically situated close to Pondok Indah Mall and Cilandak Town Square avoiding long traffic jam when having some appointment with friends.
Stayed 3 nights in Jun 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love Kristal Hotel
Stayed 1 night in Aug 2022

8/10 Good

Mohamed Kotharisa

Liked: Amenities, property conditions & facilities
Close to Town & Shopping & nearby shops & local food.
Stayed 1 night in Oct 2022

8/10 Good

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities
Right hotel for business trips
Stayed 1 night in Mar 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities
Always friendly and helpful staff
Stayed 4 nights in Sep 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Hotel needs some TLC

The size of the apartment was fine but it is tired and can use some renovation.
Stayed 2 nights in Dec 2024

8/10 Good

Gautama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first Room didn't to my expectations after I mentioned the issues to the reception, they offered to move to a better room which I accepted, the new room was satisfactory and accepted their apology. In the end, everybody is happy. Well done Kristal Hotel staff, certainly will stay there again. Thank you.
Stayed 2 nights in Feb 2025

8/10 Good

Nobuaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

They are kind.

I appreciate the staff's response. Thank you for your kindness.
Stayed 1 night in Apr 2023

6/10 Okay

Kevin Sui Kuan

Disliked: Cleanliness, property conditions & facilities, room comfort

Old …

Huge but seems dated and old . Heard kids playing in corridor late at night , not sure if kids were humans …
Stayed 1 night in Aug 2022

6/10 Okay

Kenneth

Liked: Staff & service
Disliked: Property conditions & facilities
On the positive side, the staff here are wonderful and extremely friendly. The hotel itself is very tired and in desperate need of an upgrade. Feels like the 1980s in a time warp. The smoking rooms were horribly unpleasant (we weren’t offered a non-smoking room), hard to believe these are even offered this day and age. Tolerable if you need to be in the area to avoid all the traffic.
Stayed 4 nights in Feb 2023

2/10 Terrible

Nobuaki

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

service is down

My TV wasn't working well, so I asked an engineer for help, but it took 4 calls to get help.(About 1 hour later)Has the manager changed?Service is down.No help from the staff in the lobby even though I have heavy luggage.just watching
Stayed 1 night in Mar 2023